Tidio Reviews

It's definitely easy to use and the way a novice user can quickly learn how to setup a chat and even a chatbot it's amazing. We just have to point our customers to Tidio and they do nearly everything themselves.

Prices could eventually be a little bit nicer or the options included in a basic plan could be a little bit better. Other than that, I think there's not much to say.

Easy to use, has a nice interface, gives you a great report, and increases your customer range, customers reach you easily, and you can make all social media conversations from one place and that's awesome.

unable to sign in to my WhatsApp account on my phone after integrating with Tidio, we only make conversations through Tidio WhatsApp chatting, and we are unable to sign in to our WhatsApp account through the WhatsApp Application and make conversations from there.

It had live chat and with that you can access text or messages sent by visitors or clients who need help in our business

What I don't really like is the quality of the payment plan and what's involved in the package

Everything worked good during the trial. Not the best solution we found, but good price (we thought) for the features

After trial ended we found out that services that the web site claimed we would have access to on the tier we wanted would be additional cost. Customer support could not agree on why they were doing a bait and switch. Clearly a company with honesty issues, and I would not trust my money with them.

Easiest way of attending to clients in the shortest time at ago

Delay in approvaling accounts and disable them without giving a clear reason

Support team is so quick, good and friendly dashboard and quick on loading

the software only has postive impacts a for the min time i have used it

Tidio seamlessly combines live chat and chatbots so we can enhance interactions with customers. Being able to integrate with messengers streamlines communication and makes it very easy to attend all solicitations. The AI assistant and email marketing addons can be interesting additions.

There's a learning curve for configuring advanced settings, but the support and resources minimize this.And the addons pricing could be less expensive.

customer support is very super to extent of reponding at any time

slowly on loading hence needs some update for the best experience

Provides the cheapest platform to communicate to clients effectively

The support team does not respond to inquiries in time and has slow software loading

Software is easy to use and to embed on the website using the html code, the widget can be customized to meet our needs

no issue with the software at the moment, works fine for me

Software has a good interface for chatting with clients in the application

Pricing is expensive to use per month per user

It's possible to streamline and automate customer support services bey ensuring customers receives quick responses to their questions.It's simple to engage and interact with our customers through live chat.It's simple to generate qualified leads with this tool.I like how this increase customer satisfaction.

Tidio works perfectly and smoothly and there isn't anything that I dislike.Tidio increases sales process.

I like how chat is handled, is easy to set up and speak with clients

As far as I know, could have more functionallities.

Cheap and reliableNo downtimeGood customer support

Very few chat limit for a standard package

I Enjoy the Fact that Tidio Has been getting Better as time goes. Really glad of these changes. Quick responses and alerts. Easy to operate.

I dislike The fact that Tidio was not up to date. Somewhat slow at one point you can say. But nothing but good changes Now.

Tidio is definitely the best way to connect to my clients via website. I can quickly engage with my potential customers thanks to this amazing app. It's very easy to install. Just copy and paste the code on my home page no coding skills are required. Brilliant platform especially for small business.

I am satisfied with the platform overall.

Easy to use - Tidio is straightforward and user-friendlyMultiple communication channels - Live Chat, Chat Bots, Email etc.Amazing Integration - integrates with popular website builders like WordPress and Shopify, making it easy to add to your site

Limited reporting: Tidio's reporting is not as comprehensive as other chatbot and live chat software

If you want to increase your site engagement, then you need software that will notify you when a visitor visits your site in real-time and this is what Tidio does best.The availability of the mobile app is a plus, this means you can take it with you everywhere.

I have used it for over 2 years now and I can't complain.

Chatting live and seamlessly with clients and site visitors.

Not much. Maybe the fact that I tried reaching the customer support team for a live chat but kept chatting with a bot with no way to type what I want.Also, this review form is too long!

The product is very easy to implement, and can be customisted in many ways.

Everything is good - so nothing to complain about