RingEX

4.2 (1,201)
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RingEX - AI meets trusted communications

Overall rating

4.2 /5
(1,201)
Value for Money
4.1/5
Features
4.3/5
Ease of Use
4.2/5
Customer Support
4.0/5

81%
recommended this app
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1201 Reviews for UK Users

Suzi
Suzi
Overall rating
  • Industry: Semiconductors
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Program very easy to use at a very accessible price, I love it.

Reviewed on 12/04/2023

RingCentral has integrated numerous modes of communication into a single app, each of which may be...

RingCentral has integrated numerous modes of communication into a single app, each of which may be seen individually or together on a dashboard. The dashboard, in general, has been of great use to us in the conduct of our day-to-day business. Because of this added bonus, we have been able to get rid of all of our desk phones, which has freed up additional space on our workstations.

Pros

RingCentral MVP combines all of the fundamental requirements for effective communication into a single program that runs on your own computer. Within a single interface, I am able to monitor and respond to incoming phone calls, text messages, faxes, and instantaneous messages from other users.

Cons

The first transition from using a traditional desk phone to a desktop app is one of the drawbacks of RingCentral MVP. No matter where you take your laptop, you can now take your calls with you. Although getting acclimated to it takes a little bit of time, the experience has been positive in general.

Bob
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fantastic Voice Over IP phone system

Reviewed on 12/12/2023

Pros

Great product works like a charm, I use this product daily along with almost all of my customers. The overall easy use of this product makes it 5 stars. I have a few clients who have the most basic computer skills that mastered and love this product.

Cons

I wish there were a few more features available when it comes to voicemail such as sharing a saved voicemail with another user outside of ones company.

Response from RingCentral

Thank you for taking the time to share your positive feedback about our VoIP phone system! We're delighted that you find RingCentral MVP a fantastic product that works seamlessly for you and your customers daily. We also appreciate your insights into the user-friendliness of our product; we're happy to hear that even clients with basic computer skills find it easy to use!
Your feedback on the voicemail features is valuable; we encourage you to explore our ideas portal. Here, you can share your ideas as well as engage with ideas submitted by others. The ideas portal can be accessed here: https://ideas.ringcentral.com/, or you can access it on the mobile app by selecting your profile photo and scrolling down to Suggest a feature.

We're here to ensure that your experience with RingCentral remains excellent; if you want to share more, please get in touch with us at [email protected]. Thank you for choosing RingCentral; we look forward to continuing to meet your communication needs!

Raj
Overall rating
  • Industry: Insurance
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Can find better value elsewhere

Reviewed on 12/02/2024

poor, Always had the issue of tying to get through to customer service and it was not a convenient...

poor, Always had the issue of tying to get through to customer service and it was not a convenient experience. 1/2 hour to 1 hour hold time is not good for service.

Pros

Nothing that is outstanding, used a fax line for small business and it worked well, issue was the price increases. Year over Year they wanted me to pay $275 or so from 120 bucks. I did not think that was fair. Gave them an opportunity to lower price and they refused, hence the change to another company

Cons

getting through the customer service line for simple inquiries was impossible.

Response from RingCentral

Raj, the Review Team apologizes for any inconvenience you experienced regarding our pricing and customer service. We strive to provide fair and competitive pricing while delivering exceptional service.
If you would like to continue this conversation or if there is anything we can assist you with, please don't hesitate to email us directly at [email protected].

Tina
Overall rating
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Great for managing faxes!

Reviewed on 06/03/2024

Overall, this is a good product and easy to use.

Overall, this is a good product and easy to use.

Pros

Ease of use and notifications so that I always know when a fax is received so that it may be distributed timely.

Cons

Unable to add all accounts without logging out and back in.

Allen
Overall rating
  • Industry: Medical Practice
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Review For RingCentral MVP

Reviewed on 08/03/2024

Pretty awesome and amazing and I would recommend that RingCentral to all of my friends.

Pretty awesome and amazing and I would recommend that RingCentral to all of my friends.

Pros

I like RingCentral MVP because this is an all-in-one unified communications app for businesses. It provides messaging, video, and phone solutions in a single, unified application.

Cons

One least likely thing about that the mobile app RingCentral MVP integrates well and gets the job done, it can sometimes lag and be a bit clunky.

Danielle
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

RingCentral for the remote worker

Reviewed on 30/01/2024

Pros

I love that I can use my ring central number instead of my work or personal cell phone number to reach clients. Since I work from home, I do not want clients having my personal or business number and ring central allows that. I can call a client via ring central and if they call me back it is through that number. Another great feature is setting do not disturb hours so that calls will not come in after business hours based on time zone. I also like that when I receive a call, I have the choice to answer via my mobile phone or computer since the application is on both.

Cons

Nothing at this time, using this feature is a great resource to remote workers.

Response from RingCentral

Hey Danielle, the Review Team appreciates you sharing your positive experience with RingCentral! We are proud that our platform has been a valuable resource for remote work, offering the flexibility to use your RingCentral number and maintain professionalism. The 'Do Not Disturb' feature and the ability to answer calls on your mobile phone or computer are designed to enhance your work-life balance! If you have questions or want to share more about your experience, please email us at [email protected]. Thank you for choosing RingCentral!

Justin
Overall rating
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Paralegal Review of RingEx

Reviewed on 18/07/2024

Pros

The digital aspect of the office phones. With the phone being connected to the computer, it is very reliable. The digital fax is also very convenient when having to send large faxes.

Cons

It is inconvenient not having a local area code number.

Sabrina
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

why we like ringcentral

Reviewed on 24/04/2024

Pros

That we can integrate it our customer service website so that the calls link together

Cons

that it does not always show the caller id

Flamur
Overall rating
  • Industry: Accounting
  • Company size: 501–1,000 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Program extremely simple to use at an entirely open value, I love it

Reviewed on 09/05/2024

Pros

RingCentral MVP joins every one of the major prerequisites for viable correspondence into a solitary program that sudden spikes in demand for your own PC. Inside a solitary connection point, I'm ready to screen and answer approaching calls, instant messages, faxes, and immediate messages from different clients.

Cons

The principal change from utilizing a conventional work area telephone to a work area application is one of the downsides of RingCentral MVP. Regardless of where you take your PC, you can now accept your calls with you. Despite the fact that getting accustomed to it requires a smidgen of investment, the experience has been positive overall.

Verified Reviewer
Overall rating
  • Industry: Government Administration
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Ring Central Review

Reviewed on 07/11/2023

Pros

I like the multiple functions of the system that act as a real telephone.

Cons

Some functions don’t operate easily and can hinder work communication. Changing the settings doesn’t always improve the problems either.

Response from RingCentral

The Review Team appreciates your feedback! We would love to assist in improving your experience however we can. Please email us at [email protected]. Thank you!

Jon
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

MSP Use Case for RingCentral

Reviewed on 28/07/2023

Overall, our experience both using and reselling RingCentral has been very positive. Our staff and...

Overall, our experience both using and reselling RingCentral has been very positive. Our staff and clients use these products daily and while we do need to work through occasional issues, these are more often training based than product issue based.

Pros

We both use and resell RingCentral. Our self-use is for our IT Service Desk support number and this works wonderfully. It provides us the flexibility to be out in the field and still receive calls from our clients. The medical practices that we've migrated to a RingCentral phone solution find great value in the additional features beyond just a plain old desk phone. These include faxing, SMS messaging, video conferencing, call analytics, etc..

Cons

There are times where it can be difficult to work with the RingCentral sales team and support teams. That said, if you are patient and persistent with them you can almost always reach your end goal.

Alternatives Considered

8x8 Work and Vonage Business Communications

Reasons for Choosing RingEX

Legacy products that are going EOL.

Reasons for Switching to RingEX

Ease of access and initial setup.

Response from RingCentral

Jon, the Review Team appreciates your valuable feedback. Thank you for taking the time to articulate your positive experience with our product. If you would like to continue the conversation, do not hesitate to email us at [email protected]!

Chris
Overall rating
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great VOIP office system

Reviewed on 22/12/2023

RC has been a great experience. I've tried a few VOIP services and landed on RingCentral with no...

RC has been a great experience. I've tried a few VOIP services and landed on RingCentral with no plans of moving.

Pros

RingCentral has a great phone/desktop app that allows for great management.

Cons

I wish all users could text from our main number.

Response from RingCentral

Chris, thank you for your positive review; the Review Team is proud that RingCentral has been a great experience for your office communication needs. We appreciate your feedback, and if you ever have further information you would like to share, please don't hesitate to reach out.
We appreciate your business!

Lisa
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Access your office phone from anywhere in the world with the phone App.

Reviewed on 19/06/2023

I've loved using Ring Central. It's easy and accessible to handle any business necessary without...

I've loved using Ring Central. It's easy and accessible to handle any business necessary without the need to get my personal phone number involved. Ring Central also receives faxes from my company just by using the App.

Pros

I love that I can be anywhere and make or receive calls on the App without having to use my personal cell phone number.

Cons

I honestly don't have anything negative to say about it.

Roody
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Advanced Telephone System for the Contemporary Era

Reviewed on 14/06/2023

I must say, RingCentral has been absolutely amazing for me! It's been my go-to communication system...

I must say, RingCentral has been absolutely amazing for me! It's been my go-to communication system for the past 2 years, and it has truly been instrumental in helping me reach my recruitment goals. The versatility of RingCentral is unmatched — I can effortlessly send bulk texts, schedule meetings, and make calls all in one place. Plus, what really sets it apart is its ability to verify if the numbers I'm texting are accurate. Using RingCentral is a breeze, whether I'm accessing it through the web or the application. And let me tell you, the search feature is leagues ahead of other platforms. One of the greatest perks is that you can use a single number to make calls worldwide, or even obtain a new number to expand your business across different countries like the USA, UK, and more, all from comfort.

Pros

Unrestricted complimentary calls within the United States and Canada, Text transcription of voicemail messages, Global telephone communication, as well as Conferencing facilities.

Cons

Restrictions in terms of character count for written communication via short message service (SMS).

Aleksandar
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

An alternative for a phone number for freelancers

Reviewed on 02/11/2023

We tried different call applications but this one was the best! I am working as a freelancer with...

We tried different call applications but this one was the best! I am working as a freelancer with US based company, and this application gave me freedom to call, receive calls and voice mails and get done my job very fast and easy. Easy to set up.

Pros

Inliked the voice mail option, since I am working in a different time zone, remotely.

Cons

Nothing major, just sometimes I need to re-log in.

Response from RingCentral

Hi Aleksandar, the Review Team appreciates your feedback! If you would like to share more, email us at [email protected].

Robert
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Ring Central

Reviewed on 10/08/2023

The setup was a little rocky, was called one afternoon for setup in the middle of the work day ,...

The setup was a little rocky, was called one afternoon for setup in the middle of the work day , BUT worth the hassle. Phone system is awesome!!

Pros

Love the control it gives us and the money we are saving from the local utility phone company

Cons

I cannot think of any cons. Love all the features

Response from RingCentral

Hey Robert, the Review Team greatly appreciates your feedback on our product. We enjoy hearing how it helps our customers. Thank you for taking the time to let us know how our system and features have benefitted you!

Jennifer
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Ring Central Review

Reviewed on 28/08/2023

I like that I can manage my calls from anywhere and call out not using my phone number.

I like that I can manage my calls from anywhere and call out not using my phone number.

Pros

I like that I can call out of my cell phone not using my phone number to customers.

Cons

I do not like that when I am not connected to wifi I drop calls

Response from RingCentral

Jennifer, the Review Team appreciates your feedback! As VoIP calls need a reliable internet connection for optimized call quality, you'll experience poor connection when there is not a strong connection available. Call Continuation is available on mobile to switch calls from poor WiFi to your carrier to continue the call as a 3G/4G VoIP call. Learn more about call continuation here: https://ringcentr.al/3R7rRzz. In addition, here is an article regarding troubleshooting VoIP connectivity issues: https://ringcentr.al/44JvAq0. We hope this helps regarding dropped calls without connection; thank you!

Meg
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Buyer Beware

Reviewed on 03/08/2023

Horrible. Doubled our phone costs and lost business due to the IT issues with their system....

Horrible. Doubled our phone costs and lost business due to the IT issues with their system. Extremely complicated implementation.

Pros

Lots of features and the ability to have multiple locations / numbers.

Cons

Way more expensive than initial quote with lots of additional fees, lots of issues with texting (including making all of our texting read only without warning and now having to wait on an unnecessary TCR certiicate to be approved for conversational texting which isn't necessary and could take up to 30 days). Every time we call support we've been told a new story of what's going on with no consistency and no resolution to our issues since 4/7. We've had 3 different account managers in as many months. Lots of language barriers and problems with support.

Response from RingCentral

Meg, we understand your frustration. The Review Team would like to learn more and connect you with our TCR Program Management Team. Please email us at [email protected]; we hope to hear from you soon!

Summer
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Ring Central a usefull tool for companies with a global workforce

Reviewed on 12/11/2023

Pros

We love how RingCentral MVP integrates with various tools, such as Google Microsoft 365 which our business uses daily. This enhances communication & efficiency by bringing these platforms to our employees based in different countries.

Cons

We find RingCentral MVP to be expensive compared to other communication software. But we still use it as it is worth for the services they provide.

Response from RingCentral

Hi Summer, thank you for sharing how our product's integration abilities and the services we provide benefit you! We appreciate you taking the time to express your experience.

Chandler
Overall rating
  • Industry: Accounting
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Works Great!

Reviewed on 07/11/2023

Pros

I love this program for making calls and not having to use my own number.

Cons

Sometimes it can glitch out but usually gets resolved fast.

Response from RingCentral

Hey Chandler, thank you so much for your review! Email the Review Team at [email protected] so we can continue the conversation.
We appreciate your loyalty!

Ron
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Ring Central - Yes Please

Reviewed on 14/09/2023

Great experience. We continue to use it.

Great experience. We continue to use it.

Pros

I like the way my voicemails are transcribed and emailed to me. I like the directory. I like the ease of transferring calls or forwarding them to another office.

Cons

It was sort of hard to understand at firs, but once I played with it more I was able to be more familiar.

Response from RingCentral

Ron, the Review Team appreciates your feedback; we are happy you are having a great experience with our product. Thank you for being a loyal customer!

Juan
Overall rating
  • Industry: Outsourcing/Offshoring
  • Company size: 5,001–10,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Ring Central as a calling platform

Reviewed on 22/11/2023

In general Ring Central is a stable, reliable and flexible platform since it is cross-platform, in...

In general Ring Central is a stable, reliable and flexible platform since it is cross-platform, in the last few days I have not had connection problems or crashes or failures. Calls are heard clearly and there is little flickering

Pros

I like that it's a very complete platform, it's quite stable and its reports are easy to consult.

Cons

One of the things I'm not a fan of is that, despite being a stable platform, it has delays in connecting calls (they are not very common, but they do exist)

Response from RingCentral

Hey Juan, thank you so much for your feedback! The Review Team loves hearing from our valued customers.
If you would like to share more, please email us at [email protected]. We appreciate your business!

Stephanie
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Ring Central - Easier to control the call flows

Reviewed on 06/07/2023

Would definitely say it is a time saver and you can get it on most devices to make life so much...

Would definitely say it is a time saver and you can get it on most devices to make life so much easier for you!

Pros

It means when I'm working from home I am able to transfer calls to other employees who might also be working from home or I can forward the system to our on call staff so much easier than if I had tried to forward each phone individually.

Cons

The beginning was a little difficult for set up, it takes a while to understand (Or it did for me!) but once I understood everything it was so easy to get going.

Erica
Overall rating
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great option for any business!

Reviewed on 20/09/2023

Overall experience has been good. It was easy to integrate into our system and no one has experience...

Overall experience has been good. It was easy to integrate into our system and no one has experienced any issues thusfar.

Pros

Being a smaller firm, RingCentral gave us the opportunity to find a solution that was a better fit for our Clients, and expand the availability of communication.

Cons

We have had no issues to date and are satisfied with RingCentral

Response from RingCentral

Hi Erica, the Review Team appreciates your stellar feedback, and we are glad that you have not experienced any issues to date!
Feel free to email us at [email protected] to continue this conversation and discuss your product opinions further. Thank you!

Marcy
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Streamlining Communication

Reviewed on 21/11/2023

Although the app could benefit from expanding its integration options, this minor drawback is...

Although the app could benefit from expanding its integration options, this minor drawback is outweighed by its numerous strengths.

Pros

Call quality is consistently clear, and I've experienced minimal disruptions, ensuring that crucial business communications remain uninterrupted.

Cons

it falls short in terms of integration options with other business tools

Response from RingCentral

Hi Marcy, the Review Team appreciates you for sharing your review with us and the community! We are proud to provide you with a consistent product that assists in streamlining your communications.
If you would like to continue this conversation, please email us at [email protected]. Thank you!