Square Payroll Reviews

It's super helpful considering I utilize contractors when needed since my service business is still small. Extremely user friendly. And I love that you can issue payroll via Cash App.

Don't really have any complaints about Square Payroll.

The software itself is fairly easy to utilize; however, if you happen to cancel your subscription beware as you will be on your own. I had reorganized and changed entities therefore, cancelled my Square subscription. When changing entities I acquired a new EIN for the LLC. Square has refused to provide W2's for my employees for the 2017 tax year for the Sole Prop EIN in which I used for the business while with Square. After several emails back and forth I just received confirmation that Square will not be completing W2's for my business as I cancelled my service.

Customer service is extremely difficult with square as a whole. If you have any type of problem you will pretty much be on your own to research the internet or review conversation on the forum.

Easy to set up, easy to use, and great instructions on paying contractors. It was easy to each my office manager to run payroll and allow staff to remotely acess the platform for virtual work days.

Customer service need to be improved upon. If the company have issues it should be communictaed promptly to users.

It is so easy to use, either on the computer or mobile phoneVery inexpensive compared with Paychex and ADP (both of which I have used in the past)Comprehensive payroll service, I don't need to do anything other than input information

This does not matter to me, but it does not do the HR items that Paychex and ADP do. If you need a more comprehensive service, one of them might be better. For just payroll, Square is fantastic.

can be accessed when away from the shop,

Don't have any bad thoughts about Square payroll

Square Payroll is very easy to use. It takes out my quarterly taxes automatically. It allows me to direct deposit out employees pay into their account. It also takes care of the employee W-2’s automatically.

I wish it was just a set price not pay per employee

I love the ease of use and the affordability.

Better access to customer service. They seem focused on their retail cash register service than payroll.

The software is simple and pretty easy to use. Customer service is pretty strong and helpful with the exception of the payroll department.

The fact that an apple update, in which we couldn't control if the iPad updated EVEN when we had it set to "do not automatically update," completely messed up our system for a couple weeks was very inconvenient and was a total hinderance on our business. We had to wait for that second apple update to fix the issue but in the mean time we could't print receipts, use the reader, or open the drawer. It seems that Square should have made some kind of correction or glitch fix in the mean time to help their users continue using with ease.

Also the system has gone down completely in the past, and even though you all apologize... it still puts our business at risk when we can't complete transactions, harming our customers and our reputation. We should have been compensated for all of the trouble that we faced.

For payroll, it is extremely frustrating to not be able to talk to a live person when we have questions or issues. The customer service in the payroll department is not good.

This app offers a series of services, covering lot of services about marketing promotions, employee payroll, sales report and the customer management. I like its convenience of operating the whole store and simplify the management procedures via only set up some services. I can directly contact customer via the loyalty program and quickly gain some feedback for better improvement for the product and service. Additionally, it offers some beautiful design templates for the e-gift card, which save some cost in printing out paper gift card and design fee.

The customer service is just OK because sometimes it didn't email you back in time. Square mostly will lead you to the community to see how your problem can be fixed. It did waste some time to find a related correct way to fix the problem or get an answer for the question.

Most of my small business POS and payroll tasks can be handled with this one system.
There is a lot of flexibility to match the system to my business specific categories, product lines, items and variations.

Lack of automating conversion of information from this to quickbooks. Returns/exchanges
Library organization limitations - you put what is a priority to you at the top instead of what is a proirity to me.
Square Gift cards are too expensive to use.

My technicians can clock in and out. Type stories. And I can easily keep track of money they are owed and taxes and things like that.

Nothing I could change about the software. It's been around long enough that they have practically perfected its use.

Square payroll makes such a complicated and time consuming task or managing payroll a simple task .

Square Payroll actively build and design their software to be better on a quarterly basis. If something was missing, shortly later, they would have integrated it into their software. I have most of the features I need for my employees, i.e. commissions, PTO, Tips, etc.

Square Payroll is so simple to use, it takes minutes to complete payroll now. If you have one location I highly recommend it.

You cannot pull different location’s payroll from different bank accounts, square only allows one bank account for payroll.

Friendly to use. Easy to maintain. Allows many options,
Like it in white, looks clean ( saw the new stand in black, didn't like it)

The stand is not practical for busy business.
We purchased two years ago and has the problem with connection all the time. Poor design. Also, the new version is very expensive and the company doesn't take the old one to give some credit in exchange.

This software is quick, user friendly and very inexpensive!

There’s nothing I don’t like about the software.

It's ease of use. I do not have anything else to say regarding this topic, it's just easy to use and easy to teach.

The only thing I do not like about this software is that the reports for cash drawers are limited. If I want to see my totals for pay-outs throughout a month, I have to click on each individual cash drawer, which is time consuming and annoying. It makes it challenging for me to track cash transactions, especially when it is automatically synced to quickbooks. The cash drawer reports are not synced to quickbooks.