Marcom Portal Reviews

The ability to use it as a marketing hub for our collateral. It really allows us to share within the team and without.

The slow response of the system. It is a very rigid system, for something being used to host files it should give a little more flexibility. Also, it is not possible to completely delete anything off the software. You just have to hide it.

It changed the way we use and create our collateral! It's much easier to brand out pieces fro clients and have multiple versions of our pieces with different text, Logos, Legal, and even images.

This has made projects that can take a month to create for multiple clients to take less than a week.

The Loading of the website is slow, The use of flash throughout makes it tough for clients to use and understand the piece. there are many extra unnecessary "clicks" that are present like constantly refreshing the piece for updates ( Maybe integrate it into the drop-down where it refreshes when you click a new selection in the drop-down.

Marcom's print-on-demand functionality is fantastic. There are so many possibilities that we are just beginning to explore. There are some integration hiccups but mostly on our end, and Marcom has worked to help us through those as best as they can. Also, they have been very open in discussing improvements that we are looking for and keeping us up to date on the progress of those updates within their own development schedule. The depth of this software is extensive and their customer support personnel are always very friendly and helpful.

I would say the limited variability on the front end UI, without excessive amounts of Dev hours from Marcom or our internal IT team, is a bit of a downside. It did not seem that this was the case during the initial proposal, and we felt a bit misled during the beginning of our relationship with Marcom. However, they have worked with us extensively to mitigate any of the frustrations or concerns we had and continue moving towards a great relationship, and a great overall system. The system is complex, and the organization of the options could use a bit of work, but once you spend some time in the admin portal you are able to get a fairly good grasp of what all of your options are and where everything is located. If you have questions, Marcom's team is always willing to help answer questions or guide you through a process.

You can add and edit multiple items with the Bulk Ops Feature. You can add many users at a time. Ease of use is a moderate level which is great for Business Analysts

In the catalog editor, it would be helpful to have all the product in the catalog to have the Product ID display along with the Product Name instead of having to hover over each item individually to see the Prod ID. The Group Names don't automatically list in alphabetical order. you have to click on the Group Name header and was not prevalent how you had to sort them. I had to open a ticket.

There is a lot of flexibility in how the software can be customized for a users needs, and the ability to share assets with access restrictions is a true benefit for our organization.

As with all software, we do encounter some bugs from time to time, but the support team is great about addressing any issues that arise. I would like to see a mobile application of the software but I know that is currently in development.

After it's set up, it's pretty simple for people to customize their materials. The customer support has been very good and the site is continually being improved.

There was a big learning curve, and you need the right people on your team to set up your portal. That was very frustrating in the beginning and was much harder to get going than expected.

The software enables our users to customize a wide variety of materials, and lets them save their customized items for future use.

We've had ongoing issues with video customization. We've found workarounds, but Marcom Customer Support has struggled delivering a fix.

Customer service team; interactive outward-facing portal; ability to create new features if you request and fund them; easy to create simple, static templates

Burn through support hours quickly; coding required by Marcom team for anything involving variable pricing by format within 1 product (single- vs double-sided included)

It provides a necessary function of resizing and editing creatives without the need for a designer to do so.

It’s slow, hard to understand, tedious, and has many functionality road blocks. We have used it for years, but we just switched to a different platform due to the complications we constantly have with Marcom.

Great customization tool. Easy to use. Can design the site however you want. It's a great platform if you have someone to constantly review the content and update. Nice that once the technology is built for one customer it's available for all marcom customers (smart business model).

Technology sold in was a bit misleading. We were told that all of the technology already exists, but in reality we had to custom build some of it, and there are set custom build time periods each year, so if you want something you have to wait for the custom build time period and hope your project can be fit in.

Was hoping to have this be very beneficial for our marketers, but they have had a lot of issues utilizing the platform, or even using it.

FusionPro is not user friendly and very clunky to use. It is very time intensive to use and when Adobe updates Indesign you have to wait weeks to get the new software update, so you become a sitting duck.

I like the possibility to switch between languages within one portal and be able to use the portal for more than one country.

I do not think customers can choose the option to download and customize the same file - I've only seen either one or the other option next to a file; it would be great to have both possibilities/ two buttons (download and customize) next to a file (or perhaps I'm not aware that such an option exists).

I like that it isn't limited and has numerous capabilities to integrate with other software and multiple vendor production capabilities.

I'd like to see a smoother interface to configure new items and release them to production for user accessibility of order.

The tool is very stable once a document is loaded. The tool is very stable once a document is loaded.

I feel that are too many steps to get a document loaded.

It allows us to streamline our work and provide greater support to our markets. It also allows us to offload a lot of the minutiae and empower our sales force to help themselves.

Doesn't have as robust a workflow function as we would like. Right now we can only have one layer of approval and we would like to have at least two.