CAKE POS Reviews
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517 Reviews for UK Users
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Affordable, Effective, and easy to use POS System
Reviewed on 27/06/2018
I got an affordable, and effective solution for my POS system needs. We all have found the menus...
I got an affordable, and effective solution for my POS system needs. We all have found the menus and programming to be easy
Pros
The price is the most attractive feature, as well as the ease of use. The flexible and affordable monthly payments are nice too.
Cons
Can't use terminal when someone is using the manager functions on other terminal. There are some short delays in running reports at times.
Response from Mad Mobile
Thanks for your review, Ed! We are happy to hear that you are finding a lot of value and ease of use with your CAKE Point of Sale. We appreciate your feedback, I will pass this on to our Product Team. I know we are working on making a few improvements to reporting that will be coming out soon.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Cavalier Pizza
Reviewed on 22/09/2023
Pros
Compared to the other POS systems I have used over the years, this is by far, the most user friendly POS system I have used! I love the mobile access, which allows me to view & edit timesheets & menu from home
Cons
The cord for the card reader isn't as tight & secure as it should be, so the card reader disconnects
Response from Mad Mobile
Thank you for your continued support of CAKE POS. We appreciate the 5-star review. Reach out if you have any questions or issues!
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
POS technology is behind. Customer Service is very poor.
Reviewed on 06/03/2023
You can contact me directly or follow the reddit thread regarding Cake POS. I have continued to...
You can contact me directly or follow the reddit thread regarding Cake POS. I have continued to update my experience with Cake POS and it is bad. Consistently poor experience at every turn and every new challenge of the restaurant.
Pros
It is a simple product but it is not for a table-service restaurant. Best for a simple counter service operation.
Cons
Customer service has been horrible. Bad attitudes, lack of help, and terrible at resolving issues.Tripled charged me for additional POS system.TERRIBLE installation strategy. Self-Installation with no assistance if it doesn't work. WHAT?Fabio blamed ME for the installation not working. It is a simple plug and play but what happens when that doesn't work. They shrug and say it is your fault. Wow. I've had much better experiences with LightSpeed/Upserve and SpotOn at my other restaurants.Avoid this at all costs.
Reasons for Choosing CAKE POS
Sometimes you make mistakes with your decisions and they have minor impacts. Choosing CAKE POS is a MAJOR negative impact that has resulted in LOST SALES for the restaurant in a tough environment.Anyone can contact me to discuss my experience more. Cake does not care about the customer and has never cared about my negative experiences.Switched From
SpotOn- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
We’ve used Cake for 2 years now
Reviewed on 03/02/2022
It’s been very good overall. Great customer service.
It’s been very good overall. Great customer service.
Pros
It’s user friendly. Once my employees use it for a couple hours they pick it right up.
Cons
We were unable to set up our online ordering from the table. There were too many steps for the clients to take.
Alternatives Considered
Toast POSReasons for Choosing CAKE POS
It was too slowSwitched From
Restaurant Systems ProReasons for Switching to CAKE POS
Our food purveyor Sysco set us up with cake.- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Best System Yet!
Reviewed on 19/07/2019
The rep, our contact person at Cake, is AWESOME!!! :)
The rep, our contact person at Cake, is AWESOME!!! :)
Pros
User-friendly, love that we can make changes off-site, looking forward to using their Guest Manager program and online ordering!
Cons
We wish the pizza part of their system was easier to use. Half & Half pizzas are almost 50% of our orders, and it is not the easiest to enter on this current version. The only think we liked better with one of our former systems, is that it showed an actual picture of a pizza and we could click and drag toppings from one side to the other. Much easier and better visually. We are hoping Cake implements this in the future. :) (Hope that helps).
Alternatives Considered
Toast POSReasons for Choosing CAKE POS
Referral from another restaurant owner, and I actually used their system before making the decision to switch.Switched From
TouchBistroReasons for Switching to CAKE POS
Strictly on our referral. We never tried Toast. And, we primarily use Sysco, who is the food vendor who supports Cake.Response from Mad Mobile
Best System Yet?
Thank you for your kind words Jodine!
Glad to see that you are using Guest Manager and Online Ordering.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Cake POS
Reviewed on 20/08/2021
Very user friendly
Very user friendly
Pros
I love the fact that I have a POS system and I do not have to have a separate CC processing
Cons
Really haven't had any bad problems. We normally call support and it is handled quickly
Alternatives Considered
QuickBooks DesktopReasons for Choosing CAKE POS
Changed locations and my Sysco rep told me about itSwitched From
QuickBooks DesktopReasons for Switching to CAKE POS
Wanted something different- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
You won't regret this business partnership!
Reviewed on 14/04/2021
Very impressed with everything - the hardware, software and team of staff have all been great
Very impressed with everything - the hardware, software and team of staff have all been great
Pros
We went thru a total of 7 product demos before selecting CAKE. Hands down was the most inclusive and best reporting features for our Bar / Restaurant / Bowling Alley. The couple times I have had questions, I've had great support and resolution very quickly. I'm not a tech person, and this was a super easy install and implementation for me to do with the rep over the phone. My menu build was very quick and the questions I have had since original upload have been answered quickly.
Cons
The only issue I have had is occasionally something will disappear that I know I have added as a modifier. Unsure if its a glitch, but it's been so minor that we haven't been inconvenienced at all.
Reasons for Choosing CAKE POS
Purchased the business and knew we needed a better system for accounting and order flow.Reasons for Switching to CAKE POS
Overall had the best fit for reporting and user friendliness. Customer Service and our demo were what put everything over the top- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great System...WORTH every penny!
Reviewed on 11/03/2022
CAKE is excellent. We've had great customer service when we had questions or issues...and our...
CAKE is excellent. We've had great customer service when we had questions or issues...and our software and hardware have worked GREAT for the past 4.5 years!
Pros
We love that each employee can easily enter and track orders, as well as clock in & out! That coupled with the awesome real-time reports available make this an unbeatable product!
Cons
We have a small frustration with how the POS screen aligns the option buttons in ordering windows. It takes us a few minutes to adjust after we change menu items, but is not a big issue.
Reasons for Switching to CAKE POS
It seemed to have all of the options we needed in one package, where everything else required additional programs, hardware or services.- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Cake POS is sweet!
Reviewed on 26/04/2023
It's a phenomenal product - I've recommended it to many other restaurant owners!
It's a phenomenal product - I've recommended it to many other restaurant owners!
Pros
Ease of use, ease of configuration, affordable
Cons
Back office / admin settings get a bit complicated and some are configured on POS and some through Admin Portal - I wish they were all in the same place!
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Hard to beat, I've used several systems.
Reviewed on 08/05/2020
Everyone that touches it learns it almost instantly. Programming it is almost as easy too.
Everyone that touches it learns it almost instantly. Programming it is almost as easy too.
Pros
Simple and covers all the bases. Cake has actually impressed customers! How often does a customer look at a cash register and think it's cool? Well, cake has, especially 4 years ago before everyone had an iPad. But we still get comments.
Cons
Can't put my logo on the receipts, would love to be able to shop for my own credit processing. I know that's not going to happen. But my logo on a receipt should be able to.
Alternatives Considered
Toast POSReasons for Choosing CAKE POS
Outdated, and they made me angry.Reasons for Switching to CAKE POS
Simplicity, style, customer screen, price, and a unit that wasn't an iPad.- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Absolute Garbage !!!!!
Reviewed on 10/11/2021
0 stars, horrible, would not recommend
0 stars, horrible, would not recommend
Pros
user friendly and easy to use/program. pulling up reports anywhere anytime is nice, to bad they do not stand by their equipment, and have no loyalty to their long term customers.
Cons
Horrible customer service, junk equipment. I am placing my order for a new P.O.S. with square today after 4 years with Cake. they sell you faulty equipment and then over inflate the price on the replacement equipment. stay awayy!!!! I wish I did. $250 for a replacement router that connects the P.O.S. with the ipads, dead after 2 years, while paying monthly subscription fees per tablet too. what a Joke.
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 0.0 /10
Started out as a great solution but something has changed
Reviewed on 10/08/2022
Started out great but the recent missed credit card deposits are alarming and there seems to be a...
Started out great but the recent missed credit card deposits are alarming and there seems to be a breakdown in communication internally. Might be the transition over to madmobile but something is going on. As a business owner shopping for a POS solution, I would give this time to see where this goes before jumping in. I'm in the process of shopping for a possible new solution.
Pros
Very easy to use and robust. Great reporting and features.
Cons
We are experiencing multiple instances of our credit card deposits not depositing on the days that they are contracted to deposit from Cake and it has impacted payments to vendors and payroll. There almost seems to be an disconnect between support and understanding the very real problem that this presents to a small businesses.
Reasons for Switching to CAKE POS
At the time, really liked the ease of use and how robust the software is.- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Cake promises undelivered
Reviewed on 13/09/2019
While it functions fine for the ordering and set up. The back end portion for controls of labor...
While it functions fine for the ordering and set up. The back end portion for controls of labor are not in place. You also do not have a choice on who processes your credit cards. Twice in a month we were delayed credit card processing deposits into our account. While I do believe that it was probably the 3rd parties processing fault we have 7 other locations that have not experienced this problem at all. Maybe its time for Cake to change processors! When you have pending checks to clear and you don't get your planned deposit for your credit card processing it can be stressful day with banking.
Pros
The product was recommended by Sysco. The cost and the features explained was the selling point.
Cons
There is no partnered labor control ap that works with clock in of your employees on the Cake system . With Labor control being one of the largest cost factors and with all the new features that others offer. Cakes only partner is with 7 Shifts and for that you pay a hefty price even to be able to schedule on it. If you have one location maybe you can get by with the old paper schedule but with multiple locations and a number of employees there are no feature that control early clock ins, no clock ins, breaks, and overtime alerts. The other part of this there is no interest getting it done on a time frame that makes sense. Your told one thing by the top to get you off the phone, bug them enough and they will tell you maybe its not the system for you. So save yourself some money and not buy this system if you are any way wanting to truly manage labor it just does not do it if you have many locations to keep track of. I would say if you have over 25 employees as well , you would save many dollars with systems that help control clock ins.
Response from Mad Mobile
Hi John, thank you for taking some time to leave a candid review.
First off, thank you for acknowledging our ease of use by giving us a 5-star on it.
With that said, we would like to apologize for the inconvenience that the delayed deposit caused.
We understand that running multiple restaurants can be stressful enough. Our intention is to make life easier for our operators.
As for your concerns in regard to labor control, we have and are making concerted efforts to push features that would be beneficial to our operators. In our 6.28.1 release, we added the feature to prevent early clock-ins from breaks.
university.cake.net/s/article/What-s-New-in-6-28-1-0
Although we do not have overtime alerts, we are able to allow automatic clock-out times.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Great experience, amazing support and the right way to buy software
Reviewed on 27/07/2017
Pros
We were using an older text driven system before that ran on an older OS on XP and we needed something that was Windows-oriented, vendor supported, and took support off of management's hands and handed it over to the people who are actually on the floor doing the work. Frankly the old system also broke a lot, and we needed something more technologically advanced. CAKE has been fantastic. Developing and managing the menu has been surprisingly easy, like the easiest thing I've ever done. Working with the categories and modifiers was just a piece of cake. All of the people working here love it. They came off a system they were already used to, and the conversion was completely painless and extremely fast. When we went from tickets to our old system it was a 6 month nightmare, it just took forever, and I was concerned switching to CAKE would be the same, but it was instant. The system was so intuitive, it's been really nice. It operates exactly how you think it should work, which is probably why staff took to it so readily. The way you can purchase it was also a huge factor for a small independent company like ours, so you can do a small down payment instead of a big cash outlay. It just works for us.
Cons
An ad-hoc reporting capability would be nice. The existing reports are substantial and you can download them into excel, but I would like to be able to create my own.
Response from Mad Mobile
Thank you Mike for your great review of CAKE! CAKE Point of Sale makes it easy for you to work faster, more efficiently, and with less overhead. We¿re glad to hear your staff is loving it as much as you are!
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Gives greater control over your point of sale and tracking!
Reviewed on 20/10/2017
Order accuracy and data tracking
Order accuracy and data tracking
Pros
Conversation Summary/Sample Review:
Before we started with CAKE, everything was done by hand so we had to write stuff down which posed a challenge because now you had to know what went on everything and how much things were to charge for extra. There was also no way for us to track anything, really. Now we can track sales of items in general as well as hourly, and there is even an option to track by 15-minute period, which is even greater. Changing the menu is easy and I don't have to have meetings to tell people about new prices and things, I just give a heads up and then it just shows up on the machine. Customization is super easy, so even if the customer wants something we don't have in there it's super easy to enter. And then my favorite part is that I can have different printers that send information where it needs to go, so I can send the fryer exactly what they need and the grill what they need which has helped us out a lot. Instead of looking at an order with a ton of information that makes it hard to see what needs to be done, each person can see exactly what they need to do for their part and then have it come together with better accuracy.
Cons
It would be great if customers could order online and pay with PayPal. An app for remote access to the system would be amazing.
Response from Mad Mobile
Thank you Shaun for a great review! We do offer online ordering, and an app for remote access to the system. We've contacted your Customer Success representative to ensure that CC Diner and Ice Cream gets your just desserts! We're happy to hear CAKE Point of Sale saves time for team and adds more money to your bottom line.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great customer service
Reviewed on 13/10/2023
It is a good system, well supported by your representatives like [sensitive content hidden]
.
It is a good system, well supported by your representatives like [sensitive content hidden]
.
Pros
The 24 hour customer service. Your representatives like [sensitive content hidden]
, go the extra mile to help with any problems that occur. This gives me peace of mind and helps me deal with other issues.
Cons
Things seem to change in the menu when I have not changed them.
Alternatives Considered
Notepad++Reasons for Choosing CAKE POS
To be able to have POS.Switched From
Heartland RestaurantResponse from Mad Mobile
Thank you for the 5-star review! We appreciate your continued support. Please reach out if you have any questions or concerns!
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Cake Review
Reviewed on 15/04/2020
This is my first POS system. I think its expensive but I think the system has help me recover at ...
This is my first POS system. I think its expensive but I think the system has help me recover at least part of the cost and now I know a lot more about my restaurant. The tech support team is very good. I have had the system for about 4 months now and I am still learning. I know the software people are in this to make money but for small companies you can't afford the add ons because the cost is too high. They don't explain about the add on pricing up front. I thought time tracking, scheduling and inventory would be standard. Overall I do like the system but I will know what ask and look for when my contract is up.
Pros
- Easy to use
- Easy to change the menu
- Online ordering is available
- Keeps track of items left if I put in the quantity left
- Tracks all kinds of things such as discounts, comps, etc.
- System was fairly easy to set up
- Tech support is very good
Cons
- Online ordering will not let you track the number of items left. If I put on the POS I have 3 special left that won't reflect to my online ordering so I have to manually turn it off. This has been my biggest beef because I have limited items on some things and I can't sell them online because the system can't track how many are left.
- Credit Card money is slow to go in, we have not tried paying the extra $25 to make it go in quicker
- Very hard to track Credit card money vs credit card sales as they don't have a good balance sheet system. Sales from one day get combined, deposits get combined
- Ribbons for the kitchen printers are cheap but have to be changed constantly
- Tickets on big orders print very long, would be nice if you could set page breaks for ticket lengths.
- Online ordering - customers call all the time about not getting confirmation
- To add my own I-pad to the system is a extra monthly cost which is too high
- The system was not compatible with my gift cards so I had to buy all new cards and still manually tracking my old cards - They tried to help me with this but my old gift card company would not work with me.
- System has many other useful feature that I would like to use but they cost way too much for small business. If they would charge for the use of the software instead of charging for the program it might be more affordable. A store that has 50 employees vs a store with 10 employees have a lot different budgets.
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- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Streamline and solid POS employee facing screen
Reviewed on 18/10/2017
Remote reports I can download or pdf a copy. Menu changes that is remote along with daily emails...
Remote reports I can download or pdf a copy. Menu changes that is remote along with daily emails on sales summary. Easy to setup menu also.
Pros
I liked the system because it had a customer facing screen. I also didn't want to buy my own POS system so I could get updates from the software holder instead of getting stuck with outdated software. I like how they do send us updates and try to improve the system, constantly trying to make it better. I do everything remotely so there are a lot of new features that help with that too. I can pull reports quarterly and sales reports, look at tips and do all the payroll without a different system. Everything can be forwarded directly to my CPA. Even though there are things to improve on, I do recommend the system and like it a lot. I was very careful to pick the right one for the flow of the business, it feels right and after 2 years using it, it still feels great.
Cons
More frequent updates to remote manage since I usually work off site. Already does a good job, but lets keep the updates coming. I want to able to edit employee incorrect login times since I am always getting a text from an employee to help them fix it and be able to make discount changes remotely as well.
Response from Mad Mobile
CAKE appreciates your thorough and thoughtful review, We're glad more than two years later you are still getting great value from CAKE Point of Sale. We keep innovating our products so that tips and payroll are a snap. We hear your needs about more robust remote management, and we'll send your thoughts to our product development team.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Why I Love Cake!
Reviewed on 15/01/2021
overall the CAke support team has been great. and like i said the hardware rocks although a bit...
overall the CAke support team has been great. and like i said the hardware rocks although a bit complicated to install so many different pieces.
Pros
Let me start out and state, I LOVE the hardware. I hate those POS systems that you have to flop around or twist for the customer. This hardware looks professional and works well. Our customers like it to as I sanitize after every transaction and they can see what I am doing. For the most part the software runs well.
Cons
I don't like that I cannot access numbers that are not within 120 days. That is a pain as I like to compare figures and also need data from earlier in the year. I hate that. Also the note system should be better and should allow you to add info whenever you need to ... sometimes that is after the transaction and i have to resort to handwritten notes. not fun.
Reasons for Switching to CAKE POS
the hardware was the most impressive.- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
good program
Reviewed on 09/11/2017
Pros
When we switched from our old POS to CAKE, we were looking for something faster and easier which is exactly what we got. Our old system had a server and all the data made it super slow. We like having the ipads that take orders faster right at the table. It's a lot easier to update the menu or make changes and I can actually change it from my computer so I don't even have to be in the restaurant. I can do it from home the night before and it'll be ready the next day. I also look at sales reports and employee hours from home a lot too. There's not a lot of user error, and it makes things in general a lot smoother.
Cons
the connection with iPad has to refresh often , that means the waitress has to check iPad before going to tables i am not sure is because the system or our connection is very poor.
Response from Mad Mobile
CAKE is happy to hear the Avenue Cafe is working smarter, faster, and more easily with CAKE Point of Sale. We make it simple for you to update your menus and manage your restaurant from anywhere, so you get more done while going about your busy day. It sounds like your OrderPad is having some technical issues, It sounds like your OrderPad is having some technical issues, if you¿d like to reach out to [email protected] we'd be happy to help you work through the issue so your hardware is performing as intended. Thank you for choosing CAKE!
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
So Easy to Use!
Reviewed on 22/11/2017
Pros
CAKE was our first POS for this location. As far as changing menu items or modifiers or printers it's super easy, hands down way easier than any other program I've used. It's also very easy from a user standpoint for staff members to ring things in and find items. Because it's not overly complicated and just very straightforward it was super easy to get the restaurant up and running when we started out. I use the sales reports and also the time and attendance reports for payroll. It's very convenient to have it as well as remote access. We're also able to see if people delete things prior to payment or after being sent to the kitchen to be made, so we were actually able to catch an employee stealing with that information. Overall I think it's great. If you're thinking about trying it I say go for it. The fees are reasonable, it's nice to have credit card processing straight through it, and when we batch out at the end of the month, we can log in and see easily what the fees were and what we received. I'm very happy with it and would definitely recommend it.
Cons
I honestly do not have anything negative to say. However, adding a stylus to the signature pad would be helpful for guests less savvy with tablets.
Response from Mad Mobile
Thank you Jaime for using CAKE for the 8th Street Filling Station. CAKE Point of Sale was built to be intuitive and user-friendly for you restaurant. Our reporting makes it easier for you to make data-backed decisions on how best to run your restaurant. Thank you for recommending CAKE Point of Sale!
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Mad Mobile Restaurant POS
Reviewed on 18/05/2023
The system is awesome with very few issues and the support received is very good and quick. I have...
The system is awesome with very few issues and the support received is very good and quick. I have had the system for over 2 years and are extremely happy with it.
Pros
As the owner I like the analytics and reporting. Easy to find and easy to understand. Everything I need to help make educated business decisions. As for the employees using Cake everyday, very user friendly and they love it!
Cons
Occasionally there are random little silly things that come up but there is literally nothing that we don't like about the system.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love CAKE!
Reviewed on 21/10/2020
Pros
My restaurant has been open for 4 years. We started with CAKE POS, and have no plans of switching anytime soon! Never had any issues with the hardware, still using the same touchscreen units. Software has been great, never crashes or loses data or info etc. Very user friendly, straightforward. I have personally programmed our menus and modifiers. We use order pads, just the same as base POS, no learning curve there. We added Guest Manager last year, that has been a great addition. CAKE is constantly updating the software, trying to make it better and more beneficial for their customers. Customer Service has always been Fantastic any and every time I have called with any questions, concerns or issues. I recently had a great experience with [SENSITIVE CONTENT HIDDEN]. Definitely recommend CAKE!
Cons
Honestly I can't really think of anything glaring. At times we were like "why can't we split a single food item between two guest." But customer service always offered a solution, even temporary, while developers were working on updates for small complaints like that from customers.
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Overall, it's a piece of CAKE!
Reviewed on 07/04/2022
We have found that we can easily pull reports (daily, weekly, monthly, and yearly) anytime. Which...
We have found that we can easily pull reports (daily, weekly, monthly, and yearly) anytime. Which helps with deciding what menu items to keep or replace. Despite a few hiccups here and there, we were able to overcome them after reaching out to customer service. Our experience has been positive.
Pros
Ease of adding/deleting menu items. Additionally, that its overall easy to navigate. One of my absolute favorite things though is that if you make any changes and upload them (publish them) it happens quick and easy. There's no having to restart the systems and terminals and then wait for them to reload.
Cons
I really dislike that you cannot re-open a server "check out" once they've clocked out. Many times we have had staff missing receipts and then locate it after they've clocked out. Makes them feel like they worked for free. I've used ALOHA in the past and that was a great, frustration saving, feature.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
CAKE IS GREAT
Reviewed on 26/04/2021
When we can pull a report to tell us the last time a "Tuna Sandwich" sold, that explains why the...
When we can pull a report to tell us the last time a "Tuna Sandwich" sold, that explains why the container as aged out....reports like this help us make menu decisions based on numbers and not just we thinks.
Pros
The overall CAKE experience has been great from day 1 of asking questions to now 2+ years in business and using it daily. "Patience and care" that we knew what we were getting and the knowledge to work it was the deciding factor for our choosing CAKE.
Cons
I miss some of the features from the reports prior to the most recent updates but I like a lot, like the date range being as long or short a time frame as I want, of the new reports. I like the original "Employee Clock-Out Report". I still use it because the new "Payroll" report prints to lightly and is too busy with un-needed columns for my payroll purposes.