Whip Around Reviews

The customization of inspections and ease of use

Unfortunately app is only actually recording around 50% of inspections... "Known Bug" per whiparound - really poor customer service, response, and ownership of such an amazingly critical flaw.

I would change the question to ask "What DO you like most..." as we don't plan on eliminating the use of Whip Around anytime soon. It has saved us a ton of time by digitizing and streamlining a cumbersome paper data-entry process. That benefit just by itself, ignoring the other utilities of Whip Around, more than justifies its low-cost (which is another great benefit).

There is only one small con that I can think of currently - It would be amazing if the system would auto-log drivers out after X amount of time being idle. This issue also falls on our drivers for being forgetful or non-observant, but auto-logout would eliminate the "oops, I didn't realize I was on another drivers account" hiccups.

With Whip Around, our Office Manager was able to get a heads up regarding upcoming repairs that needed to be made BEFORE it was too late. This resulted in some research and some strategic purchasing that is projected to save us at least $450/annually going forward.

The customer service team is amazing! That little chat bot at the bottom of your home screen responds in real time, and is actually useful - they were able to put trucks that were out of service on hold within minutes of me asking.

I wish it was more than just maintenance! The dashboard is modern and well designed, and I really wish we could do more with Whip Around than just maintenance related issues. Time to expand team ;)

This product took minutes to set up and get my fleet drivers logged in, theirs is very little room for error and the ease of using this product even for non techy drivers is incredible. They log in and follow the prompts to do pre/post trips, fueling, and repair work orders.

At this time we haven't had any issues using this product, simple instructions for drivers and the mechanic to use. Following up on work orders, and the mechanic and supervisors can monitor drivers to make sure they are compliant with FMSCA and company policies

Template based forms which can be customized to my my needs/specifics.

Each card or inspection area has limit of (5) reminders/items/descriptions... sometimes needing to created additional cards vs. a longer list. (Yet, I know this limiter leads to more intentional/more thorough/higher engaged inspection)
Also, some UX feedback on not being able to go to other fields when keyboard is active other than done. (variable size of tablet screens/pop-up keyboard size may be customer end constraint)

Whip Around is easy to set up and use. Driver training can be done in minutes. Also, the card system it uses can be tailored to your company's needs, and our drivers actually like doing their inspections this way. I have no doubt that our drivers always did their inspections, but getting them to correctly fill out inspection forms was a nightmare. With Whip Around, all the problems I had with paper inspection forms were solved and I am getting more complete inspections than ever before.

At this time, I have no cons to report regarding Whip Around.

We use Whip Around every day for our Pre and Post Trip Inspections for our entire fleet which is about 30 trucks and drivers. It's very simplistic for the administrator as far as customization. And it's very easy for the end users (our drivers) to use. It also helps our Fleet Maintenance Department track faults and needed repairs.

Our company has been using this software for the last few years. However, being new to the company, I personally have only been using it for the past 5 months. But so far, I can honestly say, there's not too much this software is lacking.

The software is easy to use, the setup is quick and easy and the company overall is great. You can tell that they care about their customers and want to improve their product to suit our needs. I love being able to track all of the maintenance that has been done instantly every day, it has improved our maintenance program immensely.

There are really only a few things that I would like to see change, but they're minor inconveniences overall. First, I wish I could create a work order without a fault being required. I would like to just manually enter information about a fault and create a work order all in one step. Second, I would like to be able to search/ enter work that was performed on a machine by the parts that were replaced and the fault that caused them to fail. Right now I just have to do some digging to figure out which fault I need to look at again.

I love how I can see what our drivers are doing. When they get in/leave and do their Pre-trip & Post-trip inspections for their trucks. I also like how easy it is to pull up the information I need or add new vehicles. It really is a bargain for the price of the software and I think everyone should use it!

I don't have any issues to report on the software, it's always worked great for us!

Ease of use, modern web interface with good tablet support etc. Ideal for streamlining and keeping on top of daily checks with customisation of templates as you go.
Reporting of faults is made efficient with ability to upload images etc
Ability to set reminders with email alerts and good customer support when needed.
Improvements get made on the fly showing ongoing development of the software is still active.

Would like to see the option to add templates that are user restricted to allow service templates to be created for maintenance staff. At the moment I cant see how to do this, perhaps its something they are working to implement with a future update ?

Truck drivers are easily able to use it without much instruction. It is easy to change truck numbers in the system. It is very comprehensive. Drivers are able to upload pictures and comments easily.

Sometimes when there are updates to the software, drivers have to uninstall and reinstall the software.

we looked at several options and Whip Around came out on top. it's an off the shelf product that can be customized a bit for our needs

Doesn't track (gps) our vehicles. but it's not made for that