AroFlo Reviews

Monthly subscription model.
Customer Service Support & Training
Ability to customise.
The simple reports module, you don't need to be a SQL report writer to get great data simply.

Aroflo is ideally suited to "service" style work with lots of small jobs. Whilst there have been some great improvements, it is still not the best solution for major projects that may span many months.

Importing invoices, email and work order are such a time saver, its so easy to have all the information in one place.

There have been a lot of changes implemented over the years and I don't feel that I have been able to implement all of them, advanced training would be great.

We had been using Aroflo for 3 years now and had been helpful in everything, it's easy and user friendly, really keeps us in track with all the jobs, scheduling, invoicing etc.

So far, everything's good. Customer support as well has always been quick to help which is great!

Because we run such a diverse business model, AroFlo could cover all areas of our business. If AroFlo didn't cater to an area of our business specifically, It was very easy to learn to manipulate the program so that it covered that specific area

Forms & Checklists
These were quite difficult & time consuming to set up, to the point we have stopped using this feature

Before using AROFLO, we had an inventory and accounting management system that caused communication issues across departments. There were different applications and programs used by each department, which led to confusion. However, our discovery of Aroflo and subsequent transition to the new system have been transformative. We found that Aroflo was the perfect solution for our needs after researching and testing various job management systems. Although transitioning to a new system was initially daunting, the Aroflo team provided exceptional support throughout the process. Jen, our trainer and support contact, was an invaluable resource who ensured that the transition was seamless and successful. We received support from the entire Aroflo team, who were always willing to answer our questions, even if it meant repeating themselves. We adapted Aroflo to every department's workflow and processes, and the results have been outstanding. We are now experiencing greater efficiency and connectedness across the entire company. The benefits of the transition are now evident, and we are delighted with the results.

Our experience with Aroflo has been mostly positive. It was straightforward to integrate with Xero, and any minor issues we encountered were quickly resolved by their team, who were always willing to accommodate our needs. Overall, we have found Aroflo to be a reliable and user-friendly solution for our business needs.

Good for following through from quotes to tasks to invoices.

Difficult to learn and overcomplicated. There are too many fields we dont use and you cannot hide or turn them off. Each update increases how many actions are required to finish a task or invoice. Aroflo is becoming over engineered and we find it now takes longer to complete tasks than before.

Ease of use, looks great. Customer service is responsive and helpful.

More task customization options would be great.

Our company has previously implemented three different databases and why didn't we know about Aroflo sooner. The training videos were a great learning tool and the set up support was wonderful. Aroflo has certainly given us the scope and provided easy access to the data we require for the operation of our business. Aroflo also has enabled us to integrate the financial data into our MYOB accounting software which other data bases did not provide.

That emails are saved within the notes rather than a separate tab for emails relating to the tasks. For our bigger projects Aroflo doesn't provide cost reports.

The job management scheduling and field portions of the program are excellent getting information in and out of the office in the field is very smooth

Because of the flexibility can sometimes be confusing of where to setup items such prebuilds standard rates templates sor items

handles build & service management in a single product

configuring job cost reports isn't simple

Functionality. Its ability to scale with the business

API's and links to website.Email import of work orders shoud be looked at more to be able to take more information from the PDF's sent.

Working alongside Aroflo to customise it for our business. The support is great! Makes scheduling and tracking of jobs easy.

We currently don't use all the features Aroflo offers.

I have been using Aroflo for over 4 years, with a great deal of success. Scheduling using periodic tasks has been a life saver. With the easy to use calendar set up - makes life easy for adding adhoc jobs. Easy to use overall, with loads of flexible for customization. Experience with all help centre staff has been very positive with there knowledge of the system easily providing the solution that you required.

Alerts - could like them to be more customizable so that this can be sent directly to the employee or to client. CRM management needs greater ability. Purchase Orders approval levels would be nice, along with bringing back the GL code under purchase orders - this would be used for accrual purposes.

The ease of import from drawing take off to Quote to Scheduling the job makes this the easiest software for all levels of users. It has made the tracking of our bookings easier and more reliable and the ability to store information in one place has completed the link in our job management.

The only item I would like to see improved is the transfer of inventory items between locations.

It fits most of our requirements, and it is quite good from a project management perspective.
The Purchase order module has increased our productivity significantly, and has reduced miscommunications.
Retention management is a fantastic tool.
The way that this product assists to improve communication between the field and office users.
The customer service team is very responsive to questions and queries, and most of them will try to find a workaround to achieve what you need to for your business.
The constant updates and work behind the scenes to increase usability of the product.

Parts of it are clunky, and there are some missed opportunities around reporting and timesheets.
Whilst projects are a fabulous, a bit of work is needed to bring them up to the same usability as tasks, but I am confident that this will happen st some point.

The ability to talk to a PERSON when we need help
Ability for the staff in the field to access documents and jobs as required, ease of interface with Xero.

The need to go day by day when filling in public holidays or leave in a timesheet - there is no option for management to use a bulk entry