Bookwhen Reviews

Ease of use, user interface, fees, notifications, registration forms, discounting, customer service, payment interface

Filtering events. It is difficult to create a link to filter to only a specific category of events. A lot of learnings on URLs needed.

Simple and works well on a laptop and mobile devices.

Was promised a lot, most membership options however after waiting and being assured it was "one the way" never happened despite promises. Had to move elsewhere.

The software was really easy to set up and start using. The online help was superb and really quick. Since using the software I have saved a lot of time on administration, feel more organised and my students also like it and find it easy to use.

I have been using the software for almost a year and cannot think of any cons apart from I had some trouble finding my fees charged by Stripe, but that was nothing to do with Bookwhen.

Easy to use for both administrators and customers. Really like that you can set up repeating events with ease. This software has made my bookings a breeze. Great customer service too.

I don't think there's much I don't like about bookwhen. It ticks all the boxes for my business needs.

Covers all my booking needs, well thought out, flexible & reliable. I only receive good feedback on the booking process.

I started using this software about 8 months ago and honestly there isn't much it can't do with the service nor that the friendly service desk can't help with

I love the fact that you can add future dates for classes at the same venues, without needing to set it up each time. Really easy to cancel bookings or transfer places if you need to.

A really clear user interface and easy to switch between public view and admin view!

I honestly can't think of any downsides from me! The only minor point I can think of is that it'd be great to be able to have the 'send reminders' option I the basic package too, as I just don't run enough classes to warrant paying for more, but I appreciate something has to give

Great personal customer support. Software saves loads of admin time.

Nothing at the moment. Had to learn how to operate it at first, but now am mostly competent.

The ease of use and the ease of set up. The customer service is great as well and the articles are helpful if you aren't sure what to do.

If you aren't used to working with code this can be a bit of a drawback. I did have to make a video call to get support, but that did the trick in less than 10 minutes. Rep was very helpful.

I like Bookwhen because I sought it out to deal with a client who runs a business that deals with pet transport adoptions. They coordinate a drive up from the south to New England every 2 weeks, and need to register all of the information about the animals (where they're going, their health records, etc) and also assure that each dog has an appropriately sized kennel on the van. It's a little confusing, but because of the nature of the business, it's really important that everything be done safely and efficiently. Bookwhen allows us to set up transports, register the dogs, and take down information not only on the rescue the dog is coming from but also their new home. I use Bookwhen for some other, routine businesses that need yoga classes or other things run, but ultimately what keeps me recommending them for scheduling is that Bookwhen works for complicated businesses who need to take in a lot of info from customers, customers need different "seats" (crate sizes) and sometimes other information at intake. Bookwhen allows for _all_ of it, which is the best possible scenario for us.

The helpdesk behind the scenes were AMAZING! It so important to have people that care and who want to help you if you're not so technically minded. The software was easy to navigate as a user and bit most of the things that I wanted it to.

I had a few comments that the customers found the booking process a bit clumpy and hard to navigate around.

Simply easy to set up and administrate and reliable with the Best Customer Service team who always assist with kind efficiency

The calendar displays day by day in a vertical scroll down format and a monthly view could be useful

We used it to run training for hundreds of employees, and it made it much easier, as they could pick a time that suited them and also manage their booking (reschedule mostly) which lifted the burden of admin off ourselves. Also handy features like automatic reminder emails the day before training, and the ability to export the data gathered during booking (email addresses used for follow up material and surveys).

The Bookwhen staff are also brilliant, they have always replied in a quick and friendly manner with relevant information. This gave me confidence when I was asked tough questions about data security etc, that they could provide the answers immediately and a link to the information on their website for senior stakeholders to read themselves.

I would highly recommend this service to anyone, big or small.

Nothing, it is easy to use. I suppose there could be some limitations if you have very advanced requirements, but then you probably wouldn't be looking for a service like this.

Its easy to use from both our perspective and the customer facing side of things. We've been using Bookwhen for a couple of years and it has completely changed the way we do things. Attendance lists are easy to create quickly but also to download and manipulate to suit our needs. We love the way you can send links to whole public pages or just specific events. The event reminders are a great help in ensuring people arrive for events or get in touch to say they aren't coming. Customer service is brilliant. We rarely wait more than 5 minutes for a chat response. They listen to our feedback and it been great to be able to influence improvements for ourselves and for other users.

There are a couple of things we'd like Bookwhen to be capable of but they are fairly minor and the company have already promised to add them to their development plan so I'm pretty confident we'll see changes over the coming months.

This software makes booking classes easy. All the information is stored and saved for the organisation. For those booking on reminders and confirmation emails are sent do they have clear details of what they have signed up too. The page it sets up for you looks professional and classy.

It does not link to my account software or mailing software

Man, we were so happy to find BookWhen.com. We had an immediate need to apply a software reservation system for a client and manage it for them. They were starting from scratch and didn't have anything in mind. We looked around are really loved BookWhen.com. The software is easy to use, the implementation for our first event took less than 30 minutes total, that is with us learning how it worked to getting the links online where our users could reserve tickets for our event.

It integrated perfectly with Stripe payments which we were already using. Payments taken through it worked perfectly.

We can't find an easy way to take a deposit payment for an event and then have the user pay off the balance at a later date. The only way we have found to do this so far is to either create a "deposit event" and then a hidden pay your balance event, or we ask the user to make a payment through our standard gateway form.

While not a huge issue it would be nice to have one payment and page where a user could see their event, along with any deposit(s) they had posted and the remaining balance.

Fairly easy to use, some options could be easier for the administrator to find but all in all worth every penny as taken away the need for Facebook group! And it’s hassle free. Retailer payments coming in - no cash to mess with .. for a busy person This has been a GOd send really ..

Very very helpful staff.. [SENSITIVE CONTENT] has been brilliant from start to now

Information needing adjustments etc can be tricky to find on phone (iOS) flicking through pages to find where it is I need to be to change. As a lot of the viewing is in member format rather than administrator .. would be helpful to have different screen options knowing you are the admin rather than linking to the customer view ..

It's easy to use, navigate and adapt to your business and needs. The customer service is responsive, swift and efficient and it just makes bookings, ticketing and scheduling so much easier.

The cost is still quite high for a monthly service especially for a small sole trader business like myself, a scale of payment options would be great whereby individuals, start ups and small scale businesses could pay a lower rate than bigger businesses - anything to keep costs low would be welcome. Loyalty and referral discounts too

Easy to set up
Easy to manage
Saves time
Good price
Reply quickly to messages
Simple
Easy to adjust

Would like a membership option where clients can book 1 or 2 classes per week anywhere on the timetable and this currently isn't possible.
Would like client profiles to enter info about current members and prospects.
Link to MailChimp would be amazing.

It's a good price for what I get and it works well for my purposes generally.
I like to use the voucher system but don't think I get the most out of it because I don't know how.

I really want to have reminders and waiting lists but will never need the extra bookings or admins so the package is limiting for my use. The landing page could look smarter and some of the print is too small or not obvious. eg voucher code and select number should be easier.

Bookwhen was the only booking software I found that was really tailored for running children's clubs and classes, not primarily an appointment booking system, which I didn't want. It is simple for my customers to use and although it has taken me a while to get all of my information on and work my way round the system (but then don't they all?) it does everything I need it to do. The help service is really good, offering help articles, live chat or on the phone. They are UK based and real quick to respond.

Just the time it took to work it all out, but all the other trials I did were the same, I don't think there is any quick fix!