HR Partner Reviews
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98 Reviews for UK Users
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
One of our best investements
Reviewed on 26/10/2022
Excellent experience. They are responsive and keep improving their software. It is a must have tool...
Excellent experience. They are responsive and keep improving their software. It is a must have tool if you want to manage your employees
Pros
HR Partner is a brilliant tool for small and mid sized companies to manage employees. It has all the features you can think about including Expense Claims, Leave Management, Recruitment etc.
Cons
There are not really any cons but some improvements they can add. They need to improve the reports section. You cannot really generate quality reports. Also there is no option to print an expense claim or other things. Sure you can do ctrl+p but that prints the whole page. Would be nice if they can give option to print employee details and expense claims in nicer cleaner way.Have an inbuilt system to generate salary slips.Add live chat support on their website that would be awesome
Response from HR Partner
Hi there Bilal,
Thank you so much for your kind words; we very much appreciate you taking the time to write a review.
If you'd like to jump on a call with a member of our Customer Success Team we'd be more than happy to discuss the reports you need to pull in some more detail. It might be that what you're looking for is already there. If not, we can always add it to our feature request list or even look into a custom build for you.
Please feel free to reach out to us on [email protected]
Best,
Cara
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Using HR Partner is definitely recommended!
Reviewed on 28/06/2021
Since we are all WFH, it very easy to manage our employees via HR Partner.
Since we are all WFH, it very easy to manage our employees via HR Partner.
Pros
HR Partner is easy to use and it's also easy to convert to from your current HR system.
Their support desk is also quick, friendly and helpful and a lot can also be found in their manuals too.
Cons
Integration with more job boards would be much appreciated and creating an app for smartphones too.
Alternatives Considered
BambooHRReasons for Choosing HR Partner
HR Partner has is a more complete HR system.Switched From
OrangeHRMReasons for Switching to HR Partner
The applications looked exactly what we needed for our available budget.- Industry: Civic & Social Organization
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Thoughts after 9 months of use
Reviewed on 09/06/2021
Good, it was a worthwhile investment and whilst not perfect is good value.
Good, it was a worthwhile investment and whilst not perfect is good value.
Pros
Really glad we invested in this, proved very useful for moving our HR records away from paper, made recruitment and onboarding much easier to manage and enabled staff to remotely request leave, log sickness, accidents.
There are other facilities that we plan to use.
Helpdesk very prompt in replying to queries and sorting issues out. Open to suggestions.
Cons
Chose not to use the timesheets facility as not flexible enough for our requirements, which is a shame.
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Amazing value
Reviewed on 19/10/2022
A big improvement from our last system, excellent value and cannot fault the service we've received.
A big improvement from our last system, excellent value and cannot fault the service we've received.
Pros
This is a great product for SMEs wanting to streamline HR processes and save time. Really good value for the number of features that are included and compared to other HRIS on the market. Their support is second to none, [SENSITIVE CONTENT] always gets back to us super quickly.
Cons
Annual leave seems overly complicated. Most other HRIS I've trialed, the leave has been straightforward and quite automated whereas this needs quite a bit of manual intervention
Alternatives Considered
Access PeopleHR, Bob, Personio, BambooHR, Moorepay (Formerly Natural HR) and Employment HeroReasons for Choosing HR Partner
Growth of the company, needed to streamline HR processes and reduce adminReasons for Switching to HR Partner
HR Partner has a lot of features that others charge additional fees for. It's comparable to the most expensive on the market but for a fraction of the priceResponse from HR Partner
Hey Rachel,
Huge thanks for taking the time to write a review for us!
It's so nice to hear that you're happy with the service we provide and that you see what great value HR Partner truly is.
Setting up Time Off & Leave is usually one of the first things a new customer does, and it is one of the most complex areas of the system due to the amount of configuration options available to you. Perhaps you'd like to book in a training call with one of our Customer Success Team so that we can take a look over your policies and see if there is a way we can automate more within the module for you? If so, please send an email to [email protected] and we'll get something booked in!
Best,
Cara
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Purchase of 2020
Reviewed on 22/01/2021
I'm an a startup and the process of setting up my business for new employees was daunting to me....
I'm an a startup and the process of setting up my business for new employees was daunting to me. Finding HR Partner eased the anxiety of how to properly set my business properly. Their training is great and clearly presented. It just solves my problems.
Pros
I love everything about HR Partner, from how easy it is set up to how easy it is to onboard and manage employees.
Cons
I wished it integrated with Quickbooks Self-employed
- Industry: Human Resources
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fantastic comprehensive product with excellent support
Reviewed on 07/10/2020
Can't fault them, they're so easy to work with and I love the software.
Can't fault them, they're so easy to work with and I love the software.
Pros
- the comprehensive functions, brilliant for small businesses
- support is really responsive 24/7
Cons
I'd love to see Zapier integration and there are a couple of features we've requested, but the company are really good at listening to feedback and do have a roadmap of functionality additions based on requests.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product!
Reviewed on 26/08/2019
Pros
I like the ease of use and the variety of features. HR Partner is well designed and intuitive for new users. It also has a lot of the features we need, which is what made it stand out against its competitors. Their support is also quick and helpful, even with the difference in time zones.
Cons
There are a few features we wished were available like automatically calculating for federal holidays that all employees are given off and setting a maxed amount of hours per person without a new leave policy for each person. However, HR Partner has taken our feature requests and implemented multiple of them and we appreciate that collaboration.
Reasons for Switching to HR Partner
Price, responsive customer service, storage rulesResponse from HR Partner
Hi Angela,
Thank you for your lovely review. We're glad to hear HR Partner is helping make your job easier.
With the federal holidays, you can now upload all the holidays for your country. See here - https://prnt.sc/oxz4p2
I hope this helps and please feel free to continue making suggestions :)
Regards, Fiona
- Industry: Accounting
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
The perfect HR system for SME's and Cloud businesses
Reviewed on 26/08/2020
I can now produce HR reports for my largest client, and get them visibility when previously they...
I can now produce HR reports for my largest client, and get them visibility when previously they have been blind.
Pros
The rollout was simple, and the functionality of a single cloud platform to manage all HR needs, with the integration with Xero, was so useful. I looked around the market, and didn't find many other systems that ticked all of my boxes for less than enterprise prices...
Cons
I need to train myself more on customised reporting, so I can roll this out to all of my clients
Reasons for Switching to HR Partner
Pricing, functionality, level of time required to get up to speed.Response from HR Partner
Thank you so much for your review! We're so glad to hear that you're finding HR Partner useful for your own business and can see it's potential for your clients as well.
- Industry: Furniture
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Feature rich and incredible customer support
Reviewed on 28/02/2021
Pros
HR Partner can manage everything from career advertising all the way through to applicant tracking , contract signing and employee management. Its brilliant.
Cons
There is nothing not to like about this software
Response from HR Partner
Hi Simon, Thanks so much for your comments here! We're very glad to hear you're enjoying HR Partner.
- Industry: Construction
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Awesome HR Software
Reviewed on 01/09/2020
Awesome!!! I love it. Fantastic user experience
Awesome!!! I love it. Fantastic user experience
Pros
This is a one-stop-shop for HR management. It is easy to use and the staff portal is awesome. Complete package. I love it!
Cons
Geo tagging for attendance will have been an added advantage
- Industry: Public Relations & Communications
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Easy to use
Reviewed on 26/03/2024
Pros
HR partner is really easy to use, and keeps employees documents organised.
Cons
it can sometimes be quite slow and have to re add documents.
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product for small to medium sized businesses.
Reviewed on 09/05/2023
It has been great for us. We were looking at products which were available which were in budget and...
It has been great for us. We were looking at products which were available which were in budget and met our needs. HR Partner exceeded our requirements, and is within budget. The support is fantastic as well. I don't feel like a number - but a client who they care about.
Pros
Easy to useEasy to implementSupport is fantastic and quickBespoke options are not expensive (for what we have required) Just a fantastic product
Cons
Anything missing has been built or sorted for us.
- Industry: Accounting
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
HR Partner
Reviewed on 15/03/2023
Pros
Integration was easy, and excellent customer service.
Cons
There are features that we have not used, but will in time.
- Industry: Staffing & Recruiting
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A great addition to our company!
Reviewed on 13/03/2020
We are happy to have implemented this software into our company. The support team have been great...
We are happy to have implemented this software into our company. The support team have been great and are very knowledgeable. We had a great demo call and appreciated the 2 week trial. Following our setup, we were able to have another call with [SENSITIVE CONTENT HIDDEN] to check how we are integrating the system and iron out any niggles. We are looking forward to rolling out the software in the company and believe it will add a lot of value and save us a lot of time and energy!
Pros
Overall a great piece of software. The software makes it easy for Admins to control / amend holidays even after they have been approved. The chat function is great as you usually receive a response within 2 hours of submitting a query. It is great that the software has a recruitment function. We look forward to handling our internal recruitment on this. We have previously used a paper form application form for applicants but the recruitment function allows you to create a custom application form so this process can now be digitised for us. Furthermore, there is a great 'scorecard' function that allows you to collectively assess job applicants as a hiring team together, so it provides one easily accessible platform to handle internal recruitment. There are lots of ways to customise the software to tailor it to your business' needs e.g. adding your own leave categories, assigning different hours to different employees, assigning different permissions to the Admin users.
Cons
If a leave request is initiated by an Admin rather than an employee, the leave request will not display on the employee's recent leave requests. Also, employees can only view their annual leave calendar on a monthly basis rather than being able to view the whole year in one go. Furthermore, days off in their annual leave calendar do not state whether or not this was a half of whole day making it difficult for employees to track where they have taken leave. On our previous software, employees were also able to request 0.5 days off whereas this software forces you to input the hours and minutes for a half day... this is not a huge issue but just leaves more room for error with employees having to work this out for themselves. I have submitted these issues as a request for improvement with the developers so hopefully they can implement these changes!
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
HRPartner is really good
Reviewed on 05/12/2017
Pros
- I was looking for software that will help us track paid time off (leave) and I found software that can help us with dozens of other HR needs that I didn't realize we needed including recruitment (job postings, integration with Glassdoor, etc.), employee documentation, sick day tracking, org charts, onboarding/termination checklists, online employee requests, pay scale tracking, position and location tracking, and much more.
- The customer service has been absolutely fantastic. Seriously fantastic. They have representatives around the world that can help companies in any time zone. We are in the Eastern (USA) time zone and I have had help from Australia early in the morning and Alaska later in the day. Responses always come in a few seconds.
- They are open and very quick to fulfill feature requests. I don't know if I just have good ideas, or if HRPartner is just one of the most effective development teams I have seen in years, but I have requested half a dozen changes and every single one has been added except one. The last one was a timeclock module, and they have said that they are building one that should be rolled out in the next few weeks. Based on their track record, I have no doubt it will be added.
- I can tell that the HRPartner team is not huge. I have chatted directly with the CEO. But in this case, that seems like a good thing. It makes them very nimble and able to provide great service and to meet my needs quickly.
Cons
- The software/website is fairly new which means that many features are coming soon.
- Some nice-to-have features are still pending.
- There are limited integrations: only one payroll integration (Xero) and only one recruiting integration (Glassdoor)
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Brilliant platform for HR Management
Reviewed on 18/03/2021
Overall I have had a very positive experience with HR Partner. They have been keen to work with us...
Overall I have had a very positive experience with HR Partner. They have been keen to work with us to develop solutions to meet our specific needs which has been great. The support chat function is really useful and quick to respond especially for quick fixes or advice. Although our issues with the leave calculations have taken a long time to be resolved, we understand it is quite specific to our company structure and appreciate the improvements put in place.
Pros
The ease of use is a definite plus. The navigation is great and really simple from both the admin perspective and the employee portal. Very easy to find the information you are looking for.
Cons
There have been a few issues where the software hasn't worked for the way our company is structured. An example of this is the annual leave which with our employees working various 2 week shift patterns has been difficult. Although it took a while to resolve, HR Partner have implemented a way to turn off the auto calculation in the leave field to allow us to use it but with the long delay it has meant we have struggled to use the platform to record leave
- Industry: E-Learning
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
HR Partner is the only HR Managment Tool You Need
Reviewed on 28/08/2020
Overall it is must-have for any organization big or small. It is super easy to onboard and use and...
Overall it is must-have for any organization big or small. It is super easy to onboard and use and I highly recommend. It provides a simple yet customizable platform for you to leverage to provide a strong and professional HR presence.
Pros
I love the ease of use and user experience that HR Partner provides. It provides an awesome platform to improve your team's/organization's professional look to your internal team. It also allows for easy to use document signing and team member self-service that is extremely flexible. All our team's information is there in one single pane of glass.
Cons
HR Partner says there is an integration with Indeed to track application and their statuses but we have had zero luck with that integration. The software does provide applicant tracking within the HR platform and it works well but it would be great to have that integration they advertise.
Response from HR Partner
Hi Alberto - thanks a lot for submitting this review. It's great that you're getting benefits from the self-service functions (and looking more professional for your team!).
Our integration with Indeed does work, so please get in touch with us if you're still having trouble with this.
Thanks, Fiona
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Perfect tool for managing employee data
Reviewed on 12/01/2023
Pros
The tool eases the onboarding process of the employees by creating a list of tasks. Quite easy. Also, stores the necesarry info of the employees and helps in maintaining team calendar. It is useful for leaves management, imp days reminder, etc. Amazing!
Cons
The web app does not have any built-in notification systems.
Response from HR Partner
Hey Jeel!
Thank you very much for taking the time to write a review for us. We're so pleased to hear that our platform has eased your onboarding process among other things!
We're keen to understand more about the built in notifications you'd like to see, as there are a number of notifications built into the system already. Perhaps this is something our Customer Success Team can help you with. Please feel free to send over some more information to [email protected] and we'll see what we can do for you!
Best,
Cara
- Industry: Civil Engineering
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
HR Partner clearly LOVE their clients!
Reviewed on 17/06/2019
With HR Partner we can effectively monitor all of our employees' renewable memberships, licences...
With HR Partner we can effectively monitor all of our employees' renewable memberships, licences etc without using spreadsheets anymore which was labourious and unreliable! All of our information and documents are stored in one place and easy to find instead of being scattered across multiple folders on the server, and I love the asset feature which allows me to quickly look up who has which computer or phone etc. Overall HR Partner is streamlining and simplifying the whole process and is so lovely to use!
Pros
I am very thankful that I found HR Partner. Being able to initially trial the program was a tremendous benefit and they were so patient and helpful during that time; they never once made me feel like I was wasting their time – I can’t thank them enough.
Their responses to my questions during setup, integration and beyond have been prompt and personal and the team is always open to suggestions. The program is extremely user-friendly and easy to navigate, yet it can be used to accomplish an enormous amount and is highly flexible. With the Xero integration up and running, the leave application & approval process is a breeze.
The team are available via email, on-line chat and even phone, which is rare and wonderful in an industry which is rapidly becoming very depersonalised. They clearly love their clients and are a pleasure to work with.
Cons
I haven't found anything to dislike. The team are so easy to talk to and so easy to get hold of that any issues (few as they have been!) are quickly resolved. They are open to suggestions and happy to implement changes where possible.
- Industry: Civil Engineering
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Top Tier HR Management Software
Reviewed on 22/07/2022
The support has been amazing. the team are very quick to respond to any questions. Overall I am...
The support has been amazing. the team are very quick to respond to any questions. Overall I am support happy we picked HR Partner!
Pros
The software is extremely easy to use and manage, which made implementing it to the whole team a quick and easy process.
Cons
The only con would be that i wish the dashboard is more customisable, but I believe that is being looked into.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent tool for your company
Reviewed on 09/11/2021
It is a very friendly and easy-to-use tool.
It has helped our company a lot to be more organized....
It is a very friendly and easy-to-use tool.
It has helped our company a lot to be more organized. What I liked the most is that all the information and documentation of each employee is in one place. Even those that require a signature
The HR Partner dashboard shows you an overview of your company's departments and your employees.
And the most important thing for me is that it has tutorials for both the administrator and the employee on configuring and using the platform.
Pros
It is a very friendly and easy-to-use tool.
Cons
The only downside is that it does not have other languages, but I know they are working on it.
Response from HR Partner
Thanks so much for your review Hellen! We love to hear that you're feeling more organized with everything in one place. And glad to hear that you find the tutorials helpful!
- Industry: Retail
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great for startups and growing business
Reviewed on 12/05/2021
Works well, easy to use, strong support.
Works well, easy to use, strong support.
Pros
Fully featured from recruitment, onboarding, perfomance management and exit.
Cons
I don't have anything that I dislike about HR Partner.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Decent HR Manager
Reviewed on 04/11/2020
it's good enough for the basics and for the price that I paid on App Sumo.
it's good enough for the basics and for the price that I paid on App Sumo.
Pros
I like that it's cloud based, mostly user friendly and user intuitive, so setup is easy, instructions are good enough
Cons
it's not a full HR app, we still have to use Microsoft excel to track some things and then print it out and scan into HR partner, this is mainly for performance bonus tracking. Wish there was a way to have a bonus tracking function on the app. Maybe some type of excel function would be awesome
- Industry: Retail
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Comprehensive and easy to use
Reviewed on 27/09/2021
Pros
HRPartner is simple to use, and helps contain a number of key human resources functions within the tool.
Cons
User Management and permissions between Users and Administrators can be complicated / unclear.
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
So glad I found HR Partner
Reviewed on 06/06/2019
After spending a lot of time researching HR software, I was so pleased to have found HR Partner. It...
After spending a lot of time researching HR software, I was so pleased to have found HR Partner. It has helped massively with the general record keeping for my employees and also with recruitment. I no longer have to keep lots of spread sheets. I like the fact each employee can see their training records and certificates. I look forward to learning what new additions HR Partner will introduce over the coming years.
Pros
The ease of use of the employee portal and the fact that if the system doesn't do something quite how I needed it to, I just had to email the support centre and more often than not, they changed the system so that it does. Customer service has been the best I have ever received.
Cons
Just a couple of issues with people using different browsers but I think most have been resolved. Not many negatives to be honest which makes this a very good system.