NapoleonCat Reviews

For a SaaS like CloudTalk, social medias aren't the #1 priority but still they play an important part in the marketing mix. That's why we've decided to look for a solution to manage our social media accounts more efficiently. Obviously Buffer was our initial choice but when looking more into alternatives, we found NapoleonCat to be the perfect fit.

It's hard to think of something that I dislike. All is looking very promising so far.

Customer service is excellent. Even if we don't know how to manage some issues, heroes from NC are always there. NC is also incredibly easy to implement for a begginers workers/users. Everything is on place, very intuitive.

It loses connection with Facebook pages from time to time. But it's extremely easy to reconnect.

Makes all my work easier user interface is good and user-friendly all are detailed.

When I have a concern the response is late but other than that the software is great

Easy to upload profiles and create projects. Useful data outputs and visualizations. Visuals easy to download. Fairly intuitive to use. Good Facebook data. Attentive customer service.

Limited data sets and capabilities. Really it's only or mostly useful as a Facebook tool. It's not very useful for other social platforms. Historical data is very limited on Twitter.

Is very easy to use and saves you a lot of time answering comments and inboxes.

I don't like that I can't respond to comments on Instagram directly to inbox as I can do on Facebook.

Analytics feature which helps us to measure our progress and analyze results on different social platforms. It gives us valuable insights so that we can regularly improve our current strategy and adjust it to a specific channel.

I can't find anything I dislike. Overall it's a great product.

What I like the most about this platform is the diversity of options it offers you to connect your networks, from being able to respond to the different messages in your inbox and publications to being able to analyze the metrics of your campaigns, it also allows you to organize your content by projects and assign your team members to each one, so it lightens your workload and helps you streamline your campaigns.

What I like the least is the distribution of the tools in the interface, it can be confusing and this for new users is a barrier to be able to make the most of its functionality, it can also encourage your work while you get used to it.

NapoleonCat helps us to manage all our social media accounts from one dashboard. We use it to not only share our content and updates but also to plan our content strategy with one calendar.
We really like its Social Inbox feature as we receive a lot of similar customer inquiries. Thanks to NapoleonCat's automatic moderation, we can automate the process of answering those frequently asked questions.

So far so good. We have not run into any issues and with their strong customer support, I don't envision us having issues.

Monitoring comments and replies across major social platforms have never been made easier with NapCat. It's such a time-saver to have them all in one place.

I believe the interface could have been made easier to navigate/user-friendly. I find that at times it was difficult to find a specific comment we wanted to get to.

The user interface is contemporary, fast & modern

There are social media tools out there that still can outperform this platform in terms of social media monitoring.

I specifically started using NapoleonCat because I was receiving too many private messages on too many different platforms. As the owner of a small business with a decently sized online presence it is extremely hard to manage all of my social media by myself. Private messages often fall to the wayside, simply because I forget to look at them. NapoleanCat has a feature that allows you to view messages across multiple social media platforms in one inbox. So I can essentially answer all of my messages each day from one single spot- making it much easier to manage.

Your analytics calculate when the best times to post for you are- but if you're like me (and only make one or two posts a week), you really don't give the algorithm enough material to adequately determine best times for you. This makes it difficult to effectively use this feature, because you simply don't supply enough data to get a real recommendation.

Social Inbox is a very intuitive tool, so everyone can handle it.
I recommended NapoleonCat to my clients from the hotel industry. There, social media was often handled by receptionists who were great at Social Inbox. They didn't skip comments, and the auto-moderation feature made their work easier. Another advantage is the fact that by moderating communication on the fan page via Social Inbox, we save time and do not waste it on browsing non-work-related information.

The application meets my expectations.

I managed social media for a B2B software company and was tasked with managing responses to our Facebook ad comments. After a couple of issues with not finding comments quickly enough, I went in search of a software that would send me email notifications when comments were left on dark posts--and found NapoleonCat to be the perfect solution. The cost is reasonable and I never had an issue with getting the notifications in a timely manner.

It can be difficult to navigate the product. It has gotten better since I first started using the software, though.

It will help you schedule and publish posts automatically on every social media account you want. With this tool, you can configure automatic replies to the most common and simple questions. It’s a great time-saver I must say! Aside from that, they provide full analytics that will help you evaluate your social media strategy and make data-based decisions.

Nothing much to dislike, the tool looks nice, it’s easy to use and provides all features you needed.

Intuitive navigation, almost errorless app, very helpful and fast help desk.

Price might be a bit lower, however... cheap looks and works cheap.

All in one inbox
The best reason to love NapoleonCat is they have this efficient inbox that can do so much such as managing all your messages, comments and it even offers you automation options to moderate incoming discussions.

It would be better if NapoleonCat could offer more detailed user demographic statistics for our competitors’ profiles on Instagram. However, we were told it’s not permitted and available in the API so understand it’s just impossible to improve it by them.

Easy use, features

-

There's a lot of knowledge in the program. It's good for people starting out on social media marketing who need to be self starters.

The user you assign it to can't be an idiot. It's not idiot-proof. A smart person will do wonders with it though.

NapoleonCat is the multi-featured tool we use to manage our accounts on varied social platforms. It offers several advanced options and is so intuitive and easy to use at the same time. The most we like automation solutions which we mainly use for improving our customer support we deliver via our social profiles and also to consistently interact with our audience.

It offers all features we need and we haven't found anything to improve so far.

I started using Napoleoncat very 'urgently' after a colleague left our company, I had no experience and nobody to show the app to me. It was so easy to use, that I was able to work with it anyway. Once I had a question and the support offered me a skype lesson about the app, that was very helpful.

I would really appreciate, if the app could also gather comments from the Instagram ads, it is the only thing I am missing now!

Auto-moderation tool and complex data analysis option.

Publishing tool.

It's very useful tool when it comes to manage moderation in Social Media. Both customer service and support are very helpful and friendly.

The application still needs to be upgraded in few things that Facebook provided lately (eg. group moderation for companies), sometimes it takes too much time to provide needed changes.

Ease of use
Great customer support

It's not cheap ...

We've used other platforms and after trialing NapoleonCat for the last month we've decided that this tool is the most comprehensive one. It is extremely simple to use and have excellent customer service. Implementation was smooth, we've had full support. Good value for money.

It's an easy way to monitor the social accounts that we have. The support team is superb at answering and helping us figure out any problems.

Load time on comments can be slow. Not great if you want to see comments by post. Unable to capture all comments on certain ads to send to team if they need feedback.