Gold-Vision CRM Reviews

Email tracking works smoothly, in our years it has not fallen over or crashed once from internal errors. The training options and training material available for it is also credible.

The UI is looking a little dated and an ability to 'theme' or 'skin' it would be useful, some validation would be good to (i.e. stop people entering duplicate domain names)

Flexible and if you are IT savvy you can probably mostly build what you need. It does seem highly configurable if you know what you are doing which is probably a plus over other CRMS

Doesnt integrate with many other apps and platforms. Completely lacking basic CRM functions like a visible sales pipeline. No automatic mail and contact tracking like for example Hubspot. If you want to integrate with anything basic like a 3CX phone system we found the support obstructive and they want to charge you.

The aesthetics, the ease of use and it is clear which step is next and I don't get frustrated working it out!

I didnt like the initial data upload and cleansing the data before going into the system as the duplicates were a nightmare

GV delivers a sensibly priced solution that has been rapidly intergrated by our various teams very efficently. Flexible, transparent and simple to use are key attributes.

The calendar functionality could be improved, along with better action point awareness.

I think it is very easy to use and I like the ability to be able to adapt the system to how you want it to work.

When creating a search list and you click into one of the fields and then close the original list filters have gone

Customer satisfaction is mos valuable asset of the company and its most importan thing i see in Gold vision

Products are frequent use but sometimes its difficult to know about use of the product not clearly mention

they have come along way with the ease of using the product , however its a crm and like everything else you get out what you put in

Amusingly as a CRM and Marketing tool they go against industry practice and essentially encourage you to Phish emails from another domain as they don't have ability to create a sub domain (like most companies use) for emailing marketing purposes without losing all functionality and control for that domain.

i.e if you own the domain mycompany.com they want you to create a new domain similar for sending out marketing emails - isnt this want phishing is - Crazy and to think you have to pay for the pleasure !!

Also dont hold your breath for support or your account manager to get back to you unless you chase and chase and chase and chase !!

Easy to use system with great expert training and second to none customer service. the helpline team have managed to find an solution to every query made or have directed me to place to get the information I required.
The system has been developed to fit our company needs and is still in the process of making the company run more efficiently.

There are a few functions that would be useful but nothing that has stopped the business developing, we are currently working with the help team to resolved these issues.
It would be helpful if some of the features where standard rather than setting up as needed but I understand this wouldn't be needed by every user so makes sense to not have every feature switched on at the installation.

Great client/lead management. Keeps monthly renewals organized.

Do not have any current issues with Gold-Vision CRM.

It's super user friendly, has everything we need and more!

Would be good if the client address details auto populated the address details within a contact once connected to that client, unless overwritten with different address.

Our company has found Gold-Vision to be a very useful tool in helping us stay organized and on task with our client base. It's very helpful to have project and client information on one platform where all users within our organization can access it at any given time. I would recommend this software to any company who is looking to get away from working with ten different spreadsheets across five different departments of their organization. Gold-vision is a one stop shop for task management and organization.

As of today we are one year into our Gold-Vision subscription and do not have anything bad to say about the platform.

I have been using GV for around 12 months now and it has genuinely had a transformational impact on our business.
The setup process (implementation and customization) was incredibly straightforward and led by GV's friendly team.
We started seeing improved results almost instantly compared to previous solutions.
Gold Vision CRM is now an integral part of our business operations and I would highly recommend it.
Two best things about Gold Vision from our point of view;

1. Customer service is outstanding - The team is very responsive and great at helping us get the most out of the system
2. There is so much to discover - We are probably only using around 30% of the capability of the system right now and are getting huge value from it. There are so many facets to the system that you can constantly be unlocking new areas for better performance, automation and analysis.

Haven't come across anything we are unhappy with yet.

The ease of organising and understanding each teams workflow and tasks. The ability to oversee and review individuals work on an hourly basis is critical to the business and Gold Vision enables us to do that with ease and fluidity. We have found that the flexibility throughout the system is better than we have ever seen before and the integration and system updates are flawless.

No issues with Gold Vision that affect our business growth and any minor issues have been resolved by their support team within a fair timescale and with complete professionalism

Intuitive, easy to use and easy to get to grips with.

Nothing really, it is all good when it comes to rich features and easy of use.

Simple to use, and easy access, mobile friendly

import tools are complicated - lead import has been tiresome

It is a very broad piece of software which captures more functionality than a majority of more expensive and well known products. With an excellent account management and bespoke development/technical team backing up the system, it is hard to find fault.

Difficult to find anything of note to fault with this system! The only downside would be that it runs in Internet Explorer and isn't full functional in Chrome, but it's not really an issue and is more about my preference for browser.