SimplifyEm Reviews
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130 Reviews for UK Users
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use property management software
Reviewed on 31/07/2017
If you aren’t tech savvy and want to save time each month, this software will help you a lot. I...
If you aren’t tech savvy and want to save time each month, this software will help you a lot. I like it as it has made property management job easy.
Pros
Simplifyem is a simple and straightforward property management software. Everything is categorized in sections so you’ll never get confused especially if you’re not tech savvy like myself. It’s easy to set everything up and doesn’t take long. There’s a bunch of reports and I love how they’re so easy to run.
At the end of the month, I can quickly send out owner statements. I also send out rent receipts to all my tenants in bulk all at once just by a single button so I’m not doing them one by one like how I used to. My tenants also send maintenance requests through their portals which is really convenient because I can just create a work order and assign it to a vendor right away. Customer Service is great! They walked me through on setting up online payments. They even offered to set them up for me at no extra cost. My tenants now pay on time and some don’t need to login each month since they’re setup on automatic withdrawals. This really helps when paying my owners online as well.
Cons
None, software works as expected and the functionality is easy to use which will be of a benefit to non tech savvy users
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A Huge Time Saver!
Reviewed on 24/10/2017
This is the perfect app for someone who needs a place to track tenant information and leases while...
This is the perfect app for someone who needs a place to track tenant information and leases while keeping a history of past tenants and what work orders and requests have been submitting while consolidating expenses. The tracking of all tenant communication in one place makes so easy to lookup information and avoid any miscommunication and legal issues.
Pros
As a property owner, SimplifyEm has decreased my workload and saved time. I can easily see work orders and expenses at a glance while collecting payments and see all tenant communication in one place. I like how I can set up rent reminders to invoice my tenant every month automatically. This has helped get rent on time every month. SimplifyEm has freed up my time and streamlined my property management tasks into a manageable process so that I spend less time on managing property.
- Industry: Real Estate
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
You get what you pay for
Reviewed on 07/06/2016
Pros
The price is phenomenal. If you are an owner with a few properties, this is ideal.
Cons
No customization, very limited reporting, doesn't have bank reconciliation reports, extremely limited GL codes. Also, they will tell you their software supports functions, then try to walk you through a "work-around" to get it to do what you want. Not sufficient. If you get audited by the state (very common in WA), good luck with this software!! It's too simplified, limited functionality and not intuitive in the least. Once you get in and start using it, you can figure it out, but it just never feels smooth. Also, some things are too easy to enter, and therefore, too easy to mess up. Dog walked on my keyboard one day....... To say the accounting is robust, I think that's a misunderstanding of the definition of that word.
Response from SimplifyEm.com
Hi Tiana, thank you for sharing your experience with us. We appreciate your kind comments regarding our pricing and our excellent support team, but it looks like we fell short on meeting your expectations.
It appears there was a request to add a large amount of HOA units to your existing account (a one year old account with residential properties). We discussed that HOAs are something we are looking to better handle in the future, but do not optimize for. Based on our great pricing it was decided to try a test run with a few properties. After some one-on-one support and a custom setup by our team (at no additional cost) there was some additional functionality you were looking for and we promptly refunded the full upgrade cost. The subscription for your residential properties from before the upgrade we were not able to refund.
Many of the features and reports mentioned are available, including banking and audit reports. Support is easily accessible at 1 510 790 9066 for one-on-one help or to answer questions about the software and how to best use it. Our team also has monthly releases with features/reports requested by users. We are sad we were unable to meet your needs at this time and wish you the best in the future.
- Industry: Commercial Real Estate
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Really, simply fantastic
Reviewed on 13/09/2017
Need to write a check to a vendor? Click. Need to enter a check from a tenant Click. Need to...
Need to write a check to a vendor? Click. Need to enter a check from a tenant Click. Need to generate a report combining rent, repairs and other factors so you can know where your profit and loss is? Click. Really it’s a fantastic software works for landlords like me.
Pros
SimplifyEm is really, simply fantastic—for landlords like me, mostly because SimplifyEm makes the mundane automatic, and the difficult simple. There are many factors, every day, that I have to deal with, and SimplifyEm combines the all. Everything is connected. The system alerts you to a whole host of things, so you can see at a glance what tenants have paid, which are currently late for rent, which repair tasks are open, and various other factors.
Cons
The software enables export to QuickBooks and transactions to a spreadsheet. In future, I hope it enables export of all reports to spreadsheets
- Industry: Commercial Real Estate
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Advice, great software
Reviewed on 07/09/2016
Pros
It is very easy to use. It has a clear presentation. Seeing lots of units at a glance is easy.
Cons
When putting in the details of the payment in the notes section, something happens with the formatting. like instead of symbols (Which I use when putting in dates) it changes them to "n" and other weird things. I have had to modify the way I input information. Also, when people are behind, if you input the actual date that they pay, it goes to the month that payment was received (ie: if someone pays me August 8th for July rent, if I use date of payment, it will only apply to August. So I have to use the notes section to say when the payment inputted)
- Industry: Banking
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
my experience
Reviewed on 09/06/2021
good
good
Pros
The dino was a great addition to the program
Cons
The insurance button comes up too much Every time you turn around it reminds you about insurance
- Industry: Real Estate
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
I have used Simplifyem for five years as a property manager.
Reviewed on 21/07/2015
Pros
It is easy to keep records and send out owner reports for our properties.
Cons
There is not a way to email the 1099 reports in February even though the email addresses are in the program by house. Most of our owners move through the year since they are military and many 1099's are returned in the mail.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Pretty good.
Reviewed on 03/05/2018
Pros
The software is pretty easy to use after playing with it a couple of times. Everything looks organized.
Cons
When first setting up tenants, there is an area to enter the flat late fee and daily fees after but I'm not sure if they actually work because the rep that walked me through how to use it he manually put in the late fees. I wouldn't like having to do that with each tenant. Hopefully its just a misunderstanding on my part. I will find out soon.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
A little more than Okay!
Reviewed on 15/05/2018
Pros
This software becomes easier to use as you gain familiarity with it so it is important for you to actually get hands on with the software. It does help keep everything organized and their customer service is great, they'll walk through whatever problem you are having.
Cons
SimplifyEm would benefit from better training, I'd rather have information available or a video that I can watch instead of having to call. Improve that and it'll be even better.
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Excellent Property Management System
Reviewed on 17/08/2017
This is a very good software program and I looked at several options. I'm pleased with my choice. ...
This is a very good software program and I looked at several options. I'm pleased with my choice. I've called the Customer Service so much, they know me by name!! Always very helpful.
Pros
Detailed Reports for Owners, Supports Online Banking Services for Owners and Tenants, Excellent Customer Support
Cons
I had difficulty learning the flow process and getting properties loaded in the beginning, but Simplifyem had a training call with me and that helped considerably.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Worse Management Software
Reviewed on 22/12/2022
SimplifyEm has a non refund policy that locks customers into a annual term although the system is...
SimplifyEm has a non refund policy that locks customers into a annual term although the system is not being used. This policy allows SimplifyEm to keep funds even if your dissatisfied and want to leave. Customer Service has poor communication responses and is inconsiderate to public needs. This was an overall horrible experience.
Pros
Nothing. After working with the software for a year we was very disappointed. It's extremely old, and hard to navigate. Very poor customer service.
Cons
Most features don't work the way you think they do. Many tenants and all vendors had issues accessing portals. No communication through system. Everything has to be manually entered. We spent more time trying to figure out how to use the system rather than use it.
Response from SimplifyEm.com
Hi Tiffany, thank you for taking the time to leave us a review. We contacted you several times (by phone, texts, and emails) to schedule free training, but it looks like it never happened. Our customer success team will work with customers until they are satisfied. We provide free, unlimited customer support to everyone including owners, tenants and vendors. It looks like no one contacted us for help. Email, texting and portals has helped over 150,000 of our customers communicate effectively with their tenants and clients. Online payments automatically record income in the account and recurring expenses are automated as well. We also have downloading bank transactions where you can download the transactions from your bank account and upload them into SimplifyEm. We have a 30 day money back guarantee and would be more than happy to refund customers within the time period. After the time period passes, refunds are not possible.
- Industry: Commercial Real Estate
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Customer service is the worst!!
Reviewed on 05/11/2018
I call and get hung up on. I call back because renters are complaining they are no longer taking...
I call and get hung up on. I call back because renters are complaining they are no longer taking payments on the 1st but now the 3rd without asking the account representative to approve this change. Second, renters today show they underpaid the rent to but were all paid up yesterday. I checked as rents are due. All customer service says is, "What did I do wrong, I need to fix this." As tried to explain was I didn't do anything but log on from yesterday and now I have to go in and fix it. What I should have heard was - let me see what happened... What I wanted to know was -did an update happen? By the way, in the background of the phone call before I hung up was the phone ringing and ringing and lots of voices so something happened.
Pros
Options for keeping track of expenditures and online payments. The feasibility for the renters to make payments and for me to keep track.
Cons
Customer Service!! Customer service will take no responsibility. This is the second time I have logged on and balances have changed. Don't trust this
- Industry: Real Estate
- Company size: 2–10 Employees
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
over 12 months and still no refund
Reviewed on 28/10/2020
I had been searching for a property management software capable of tracking CAM to replace my...
I had been searching for a property management software capable of tracking CAM to replace my spreadsheets. My search lead to simplifyem and my inquiry was answered by [SENSITIVE CONTENT HIDDEN] the day before I was leaving for China in Oct 2019. After a quick talk he informed me of a sale that expired at the end of the week, Under $800 for 3 years subscription with a 30 days money back guarantee. I explained I was leaving the next day for Asia and would be gone for over a month and I was not taking a laptop. There was no way I could test the product until after I returned some 40 days later. He put me on hold and when he returned he informed me that I had manager approval for a 90 day return.
When I returned I tested the product and very quickly realized that it was not a good fit because simplify is for residential or at least does not have the capability to track and allocate Common Area maintenance. Well, to be fair, there was some sort of work around that appeared to be about as in affective as quickbooks might be, but it would only be able to work around some of the CAM, not all. Essentially could not do it.
I emailed and called to cancel my purchase within the timeframe I was quoted. That was over a year ago and I have not received my money back yet. I have called support no less than 20 times and emailed about the same. I have not received anything back from them. Not an email, not a returned phone call, nothing.
Don't buy this product, they cheat customers!
Pros
I never got far enough to find any pros.
Cons
Doesn't work for commercial application.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Very unuser friendly
Reviewed on 06/06/2017
Pros
Reports once we have entered the same redundant thing in many areas of the software.
Once you have done all of this it is great to have the individual reports to see how your business is running!
Cons
Not an easy software to get around in.
Very redundant. You have to enter the same thing in several places in order for your reports to be correct.
Customer support is not good. Very difficult to get a live person that actually understands your issue and in helping to adequately resolve that issue.
You wait and wait and wait on a return call.
The fees they charge for online rent payments is ridiculously high for the price of the software we already pay for. Their turn around for releasing payment to us is ridiculous. We need quick access to our rent payments in order to pay our owners in a timely manner.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Can be used anywhere
Reviewed on 11/11/2017
On top of everything SimplifyEm is a web-based software and can be used from anywhere with access...
On top of everything SimplifyEm is a web-based software and can be used from anywhere with access to Wi-Fi. I recommend the software to property managers and any owner of a rental property.
Pros
SimplifyEm makes tracking rent and payments simple. It has made it easy for me to collect rents online and monitor all my property expenses in one place. I can store lease agreements so I can access them easily in the application. I use it to send email to my tenant, provide them with any notices. I like rent reminders and ability to track maintenance requests.
Cons
I wish I could use the application offline. Some of the forms like lease agreements, notices to quit, notice to pay can be accessed offline but I cannot do data entry offline.
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Simple...It's in the name
Reviewed on 12/02/2020
Pros
It really is relatively simple to learn, very simple to use, and support has been awesome.
Cons
I am currently using a system based on the double entry accounting system. In fact, I had to take a course on accounting just to use it. The Simplify system is more friendly to and usable by someone knowing nothing about accounting. At first I found it difficult because it was too simple.
- Industry: Construction
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product!
Reviewed on 30/07/2018
Pros
I highly recommend helps us keep try of all rents and Tenants and even lets up set up online billing!
Cons
I do wish it integrated with our accounting software but I am happy with what it does do and will continue using it.
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
So far loving it and the customer support is just as good if not better than the reviews...
Reviewed on 10/04/2018
I highly recommend this company and their program.
I highly recommend this company and their program.
Pros
A full suite of leasing and management and cloud-based! Also, a system that should be a good fit for any size person or company and with room to expand! The integration of the Trans Union credit/criminal history site is a huge plus as well.
Cons
Nothing so far, just the learning curve with a new system. I've gone from a Quicken, stand-alone program to this fine product and it'll just take a little while to get used to all the bells and whistles.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Disappointed
Reviewed on 01/07/2019
We have actually created more work for ourselves by switching due to little inside software issues...
We have actually created more work for ourselves by switching due to little inside software issues that were not explained to us before we purchased the program.
Pros
I switched from Yardi Software hoping that SimplifyEm was more user friendly and in a lot of ways it is.
Cons
We did not receive any training just another orientation of the basics of the software. There were a lot of things that we were mislead about, or just simply not told before we purchased the software.
- Industry: Real Estate
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I have used this software for three years & have been very satisfied
Reviewed on 30/06/2015
Pros
Ease of use and consistently good customer service
Cons
I do sometimes have problems logging in to my account as I use multiple computers. It would be nice to be able to log in to multiple stations at the same time.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SimplifyEm is valuable service for a low cost.
Reviewed on 27/10/2022
SimplifyEm has made it so that I get paid on time every time by my tenants.
SimplifyEm has made it so that I get paid on time every time by my tenants.
Pros
I love processing tenants through the set up and rent collection. It is easy, secure and quick.
Cons
There are lots of places on the website to get to for managing real estate property, so on a rare occasion I forget where to go if I don't use the feature too often, but SimplifyEm support has helped immensely.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Pricing for small property management!
Reviewed on 13/06/2017
It's a great system for small companies or owners. Pricing is not bad for a few dollars you can get...
It's a great system for small companies or owners. Pricing is not bad for a few dollars you can get all that you need to keep track of everything.
Pros
Pricing and customer service. They even schedule a training for you where they teach you step by step.
Cons
Might be a bit tricky to set up with a few too many steps. You have to go to several places to complete the info for 1 rental.
- Industry: Real Estate
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Good For The Budget Minded
Reviewed on 14/07/2017
The software getting stuck. I swear it used to change my numbers on balance sheet. I don't like...
The software getting stuck. I swear it used to change my numbers on balance sheet. I don't like that after mis take on balance sheet, I can erase it.
Pros
Easy to use, only because I've been a user for about 7 yrs? I like the detail description feature. So owners know.
Cons
Software Always gets stuck when I send my reports and I have to get out and come back in. Dinosaur keeps sending.....
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
APTLY NAMED- I LOVE THIS SOFTWARE
Reviewed on 09/02/2017
Simplifyem is aptly named as it is easy to use and does all you need for managing property. I...
Simplifyem is aptly named as it is easy to use and does all you need for managing property. I tried several other software systems before settling on this one. It is fast, simple and logical. And the support is incredible. If you are looking for a software program for managing properties, this one is the best and very fairly priced.
Pros
Ease of use; terrific support.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Happy wih the simplicity of the product use.
Reviewed on 06/10/2016
I felt it was pretty to use with quit a bit of options for the one performing the use on the...
I felt it was pretty to use with quit a bit of options for the one performing the use on the software.
Pros
A great deal for your money
Cons
I feel that the cost starts out really good however, they offer some other products for the higher tiers that are not available in the lower ones.