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127 Reviews for UK Users
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A Huge Time Saver!
Reviewed on 24/10/2017
This is the perfect app for someone who needs a place to track tenant information and leases while...
This is the perfect app for someone who needs a place to track tenant information and leases while keeping a history of past tenants and what work orders and requests have been submitting while consolidating expenses. The tracking of all tenant communication in one place makes so easy to lookup information and avoid any miscommunication and legal issues.
Pros
As a property owner, SimplifyEm has decreased my workload and saved time. I can easily see work orders and expenses at a glance while collecting payments and see all tenant communication in one place. I like how I can set up rent reminders to invoice my tenant every month automatically. This has helped get rent on time every month. SimplifyEm has freed up my time and streamlined my property management tasks into a manageable process so that I spend less time on managing property.
- Industry: Commercial Real Estate
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Really, simply fantastic
Reviewed on 13/09/2017
Need to write a check to a vendor? Click. Need to enter a check from a tenant Click. Need to...
Need to write a check to a vendor? Click. Need to enter a check from a tenant Click. Need to generate a report combining rent, repairs and other factors so you can know where your profit and loss is? Click. Really it’s a fantastic software works for landlords like me.
Pros
SimplifyEm is really, simply fantastic—for landlords like me, mostly because SimplifyEm makes the mundane automatic, and the difficult simple. There are many factors, every day, that I have to deal with, and SimplifyEm combines the all. Everything is connected. The system alerts you to a whole host of things, so you can see at a glance what tenants have paid, which are currently late for rent, which repair tasks are open, and various other factors.
Cons
The software enables export to QuickBooks and transactions to a spreadsheet. In future, I hope it enables export of all reports to spreadsheets
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Good Support. Bad Product
Reviewed on 27/08/2020
We had a lot of trouble setting up the system and needed to contact support regularly. They were...
We had a lot of trouble setting up the system and needed to contact support regularly. They were helpful, but it was still extra work to have to do that. I explained the difficulty I had with the rental process and told them that I didn't want to use SimplyfyEm anymore and wanted a refund. I was told that since I was past the 30 day refund period, they wouldn't give me my money back. I explained that the issue with the application didn't happen until a unit was vacant, which was past the 30 days. After my initial conversation with support, they never returned my messages or calls. I emailed the [SENSITIVE CONTENT HIDDEN] and again, giving them a chance to respond and make things right, but heard no response.
I am overall disappointed with the product. I switched to Buildium and have been very happy with their product and system.
Pros
I appreciated the support team. They were usually very responsive.
Cons
I tried to send the application to potential tenants when I had a vacancy. Of the 41 applications I sent out, I only received 2 back. I had to go back through all who had contacted me and ask support to send them a special link. After trying to figure this out for a week, I used my old application and sent it out to around 18 people. Withing 12 hours I had 6 responses and within 48 hours, I had 12 responses. Less than a week later I had the apartment rented out. I was concerned at this point with the rest of the system if it didn't produce results for the basic function of sending and receiving an application. The product simply didn't work.
Alternatives Considered
BuildiumReasons for Switching to SimplifyEm
I choose SimplifyEm because of the cost and the promise of support for their product.- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
SimplifyEm Review
Reviewed on 21/11/2019
I really liked this software and it was a close second to Rentec Direct. I chose Rentec Direct...
I really liked this software and it was a close second to Rentec Direct. I chose Rentec Direct because of the maintenance capability, rent paying and marketing aspects that was a good fit for our portfolio. Also, Rentec Direct was a little cheaper in price but after the demo, I would have been happy with Simplify Em too!
Pros
I was demo-ing property management software everyday for 2 weeks. It came down to Simplify Em and Rentec Direct. I loved them both and fit our needs as a small start up company.
Cons
Not all the features are user friendly but the customer service dept quickly and efficiently handled all issues!
Response from SimplifyEm.com
Hi Patti, thank you for taking the time to leave us a review. We are the most affordable, full featured property management software starting at $10/month for managing 10 units and are known to be easiest to use. We have maintenance and work order tracking, online payments, and rental advertising as well. We are pleased to hear that you are happy with the customer service you received. We've noted your feedback and forwarded it. Best, SimplifyEm Team
- Industry: Commercial Real Estate
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Advice, great software
Reviewed on 07/09/2016
Pros
It is very easy to use. It has a clear presentation. Seeing lots of units at a glance is easy.
Cons
When putting in the details of the payment in the notes section, something happens with the formatting. like instead of symbols (Which I use when putting in dates) it changes them to "n" and other weird things. I have had to modify the way I input information. Also, when people are behind, if you input the actual date that they pay, it goes to the month that payment was received (ie: if someone pays me August 8th for July rent, if I use date of payment, it will only apply to August. So I have to use the notes section to say when the payment inputted)
- Industry: Banking
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
my experience
Reviewed on 09/06/2021
good
good
Pros
The dino was a great addition to the program
Cons
The insurance button comes up too much Every time you turn around it reminds you about insurance
- Industry: Real Estate
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
I have used Simplifyem for five years as a property manager.
Reviewed on 21/07/2015
Pros
It is easy to keep records and send out owner reports for our properties.
Cons
There is not a way to email the 1099 reports in February even though the email addresses are in the program by house. Most of our owners move through the year since they are military and many 1099's are returned in the mail.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
A little more than Okay!
Reviewed on 15/05/2018
Pros
This software becomes easier to use as you gain familiarity with it so it is important for you to actually get hands on with the software. It does help keep everything organized and their customer service is great, they'll walk through whatever problem you are having.
Cons
SimplifyEm would benefit from better training, I'd rather have information available or a video that I can watch instead of having to call. Improve that and it'll be even better.
- Industry: Real Estate
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy, simple to use system
Reviewed on 20/04/2016
Pros
Easy to use and generate variety of report options make it easy to clients and tenants informed. The monthly cash flow report is helpful.
Cons
Would like a smartphone app for quick entry to handle maintenance request.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Pretty good.
Reviewed on 03/05/2018
Pros
The software is pretty easy to use after playing with it a couple of times. Everything looks organized.
Cons
When first setting up tenants, there is an area to enter the flat late fee and daily fees after but I'm not sure if they actually work because the rep that walked me through how to use it he manually put in the late fees. I wouldn't like having to do that with each tenant. Hopefully its just a misunderstanding on my part. I will find out soon.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Save Your Money
Reviewed on 28/02/2022
Awful, I tried to use this software for two months, it is horrid. I asked for a refund, they...
Awful, I tried to use this software for two months, it is horrid. I asked for a refund, they refused. I even asked for a pro-rated refund (paying for the months I used it only) and they still refused, fought the credit card company I utilised as well. Just go for the better competitor platforms, this one is only going to waste your time and money. Buildium is WAY better.
Pros
Price, it is cheap for a reason folks. Truly there is no other reason I chose this software company for my business needs.
Cons
The company is dishonest, telling clients they have features they do not (as of 2021-2022) and you literally have to manually enter in EVERYTHING yourself.
Response from SimplifyEm.com
Hi Aimee,
Thank you for leaving us a review. We are a residential property management software and it looks like the majority of your portfolio was for storage and commercial properties. We do have customers who use us for storage and commercial properties, but only when it's a small part of their portfolio. We are partnered with a tenant screening company that provides tenant screening reports including credit check, criminal history, SSN validation and eviction search. We are sorry that you could not meet the requirements for doing tenant screening under FCRA (Federal Credit Reporting Act) and there is no exception to the law's requirements. If you are just starting out, an alternative screening service is offered where the tenant downloads the credit report and shares it with you. We provide a two week trial and a 30 day money back guarantee and free training and support. We wish you all the best and hope you can find software that better fits your needs. Best, SimplifyEm Team
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Horrible software
Reviewed on 19/08/2021
Pure crap and zero support for 24 hours at a time.
Pure crap and zero support for 24 hours at a time.
Pros
Nothing, this software is horrible. Do not buy!
Cons
This software provides a free money back guarantee. But they do not refund your money after you process your first rent roll and find out that systems doesn’t process rent and owner draws easily. Tenants hate their portal and owners hate their portals the 4 day delay with the bank and owners getting their money is horrible. I would not recommend this system to even my competition, it’s just that bad.
Response from SimplifyEm.com
Hi Mechele, thank you for taking the time to leave us a review. It looks like your colleague demoed the software before purchasing and sat through training and is happy and satisfied with the software. We offer a 30 day money back guarantee for annual subscriptions. Online payments are one of our most popular features and makes it easy for tenants, owners and vendors. There is a processing period of 2 business days and does not include bank holidays. We have over 150,000 satisfied customers and offer free training, free live phone support Mon-Fri 9am-5pm PST and 24/7 email support. Best, SimplifyEm Team
- Industry: Real Estate
- Company size: 2–10 Employees
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
over 12 months and still no refund
Reviewed on 28/10/2020
I had been searching for a property management software capable of tracking CAM to replace my...
I had been searching for a property management software capable of tracking CAM to replace my spreadsheets. My search lead to simplifyem and my inquiry was answered by [SENSITIVE CONTENT HIDDEN] the day before I was leaving for China in Oct 2019. After a quick talk he informed me of a sale that expired at the end of the week, Under $800 for 3 years subscription with a 30 days money back guarantee. I explained I was leaving the next day for Asia and would be gone for over a month and I was not taking a laptop. There was no way I could test the product until after I returned some 40 days later. He put me on hold and when he returned he informed me that I had manager approval for a 90 day return.
When I returned I tested the product and very quickly realized that it was not a good fit because simplify is for residential or at least does not have the capability to track and allocate Common Area maintenance. Well, to be fair, there was some sort of work around that appeared to be about as in affective as quickbooks might be, but it would only be able to work around some of the CAM, not all. Essentially could not do it.
I emailed and called to cancel my purchase within the timeframe I was quoted. That was over a year ago and I have not received my money back yet. I have called support no less than 20 times and emailed about the same. I have not received anything back from them. Not an email, not a returned phone call, nothing.
Don't buy this product, they cheat customers!
Pros
I never got far enough to find any pros.
Cons
Doesn't work for commercial application.
- Industry: Real Estate
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I love this software. It keeps me organized and is so user friendly!
Reviewed on 24/04/2015
Pros
SimplifyEm knows just what I need to organize my rental business . I don't use all it's features, but it is nice to have everything at your finger tips. I get what I need and much more from SimplifyEm.
Cons
There is "nothing" I don't like! The technical support team is fantastic to work with. I don't need support often but if I do need help, they are quick to answer the phone or quick to call me back! The support staff are very professional and polite. The program is very easy to use.
- Industry: Real Estate
- Company size: Self Employed
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Review
Reviewed on 28/05/2021
It is not an easy going software. I can't get customer support when I need it!!!
It is not an easy going software. I can't get customer support when I need it!!!
Pros
No comment on this. I am just trying to set up the accounts and get support but no one call me back
Cons
Not user friendly. No customer support when I need it!!!
Alternatives Considered
BuildiumReasons for Switching to SimplifyEm
Less expensiveResponse from SimplifyEm.com
Hi Olga,
Thank you for taking the time to leave a review. Our customer support team is known to be easy to reach. We are happy to see that a customer support member called you back the same day and resolved the issue you were having. Thank you for letting us know about your experience, we value your feedback. Best, The SimplifyEm Team
- Industry: Construction
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product!
Reviewed on 30/07/2018
Pros
I highly recommend helps us keep try of all rents and Tenants and even lets up set up online billing!
Cons
I do wish it integrated with our accounting software but I am happy with what it does do and will continue using it.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Property management made easy
Reviewed on 22/06/2018
Software advice guided me to three good companies. For the size of our business
SimplifyEm seemed...
Software advice guided me to three good companies. For the size of our business
SimplifyEm seemed the best fit. And their emails were very helpful and non-
aggressive.
Pros
It is user-friendly and the cost seems reasonable. Tutorials are available as needed and
customer support is always available. Information is easy to enter and to edit, if necessary.
Cons
I may be wrong but it doesn't download into Quicken. We are just getting started with this
software so there aren't any defects, if any, that can be mentioned here.
- Industry: Real Estate
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Software advice lead us to purchase SimplifyEm for our business
Reviewed on 08/09/2016
Pros
We have not started using SimplifyEm yet. Will start setting it up in November 2016 to launch January 2017. We have signed up for a 3 year commitment. My overview is on the software advice we got. They recommended three companies that they thought would work for our business. I did not have to go through the hassle of calling and searching a dozen companies. I contacted the three companies that they recommended. Took a look at what they had to offer and the price it was going to cost per year. I decided that SimplifyEm would work the best for our business. They made searching for a software company much less taxing.
Cons
There is nothing that I do not like. They were very prompt in helping me select a software. They called back to see if I had any questions or if I needed more help in selecting a different software.
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Excellent Property Management System
Reviewed on 17/08/2017
This is a very good software program and I looked at several options. I'm pleased with my choice. ...
This is a very good software program and I looked at several options. I'm pleased with my choice. I've called the Customer Service so much, they know me by name!! Always very helpful.
Pros
Detailed Reports for Owners, Supports Online Banking Services for Owners and Tenants, Excellent Customer Support
Cons
I had difficulty learning the flow process and getting properties loaded in the beginning, but Simplifyem had a training call with me and that helped considerably.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SimplifyEm is valuable service for a low cost.
Reviewed on 27/10/2022
SimplifyEm has made it so that I get paid on time every time by my tenants.
SimplifyEm has made it so that I get paid on time every time by my tenants.
Pros
I love processing tenants through the set up and rent collection. It is easy, secure and quick.
Cons
There are lots of places on the website to get to for managing real estate property, so on a rare occasion I forget where to go if I don't use the feature too often, but SimplifyEm support has helped immensely.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Pricing for small property management!
Reviewed on 13/06/2017
It's a great system for small companies or owners. Pricing is not bad for a few dollars you can get...
It's a great system for small companies or owners. Pricing is not bad for a few dollars you can get all that you need to keep track of everything.
Pros
Pricing and customer service. They even schedule a training for you where they teach you step by step.
Cons
Might be a bit tricky to set up with a few too many steps. You have to go to several places to complete the info for 1 rental.
- Industry: Real Estate
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
SimplifyEm Review
Reviewed on 20/04/2021
Frustrating
Frustrating
Pros
I like that it has the option for Schedule E, and I haven't had a long enough time to analyze it but I like that it has the feature and option to do so.
Cons
It's cumbersome to me, as well as time consuming. I don't like that there are different "windows" to add details. For example, putting in expenses, it isn't in alphabetical order and its based on how you put it into the software.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
APTLY NAMED- I LOVE THIS SOFTWARE
Reviewed on 09/02/2017
Simplifyem is aptly named as it is easy to use and does all you need for managing property. I...
Simplifyem is aptly named as it is easy to use and does all you need for managing property. I tried several other software systems before settling on this one. It is fast, simple and logical. And the support is incredible. If you are looking for a software program for managing properties, this one is the best and very fairly priced.
Pros
Ease of use; terrific support.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Happy wih the simplicity of the product use.
Reviewed on 06/10/2016
I felt it was pretty to use with quit a bit of options for the one performing the use on the...
I felt it was pretty to use with quit a bit of options for the one performing the use on the software.
Pros
A great deal for your money
Cons
I feel that the cost starts out really good however, they offer some other products for the higher tiers that are not available in the lower ones.
- Industry: Real Estate
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Managing rental income and expenses couldn't be easier
Reviewed on 04/08/2014
Pros
Easy to use worksheets make tracking income and expenses easy. The cash flow and tax reports are awesome! The ability to set up recurring expense items and income items is great. I also love being able to enter detail for each expense so that I know exactly what it was for. The icing on the cake is the online rent payment. That has automated my entire process!
Cons
Nothing. I am completely happy with the software. The system is great!