eWay-CRM Reviews
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676 Reviews for UK Users

- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
eWay CRM reference
Reviewed on 26/06/2024
Pros
Price
Easy to adjust to your needs
Incorporated in Outlook
Cons
Lack of connections to other systems or 3rd party services
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great useful CRM
Reviewed on 28/10/2024
Happy with it, we don't feel need to change.
Happy with it, we don't feel need to change.
Pros
Functionality: it just does what it says it does. For us it's a customizable CRM where we have tens of custom fields suited for our needs. Layout of fields is also customizable. We have all information about our customers in one place. And I also appreciate that it is (also) a desktop app which integrates to Outlook - I am not a fan of Online Outlook.
Cons
Although it is currently understandable possibly due to technical impossibilities, I don't like, that the most useful new features are available only in online version of the app. I like, I want and I need the desktop version.
- Industry: Logistics & Supply Chain
- Company size: 5,001–10,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Overal GOOD
Reviewed on 27/01/2025
Pros
User-friendly program, easy input. Clear and easy to understand.
Cons
It's a good CRM program, but the linking of opportunities and projects might be unnecessary as they refer to the same thing.
- Industry: Transportation/Trucking/Railroad
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 0.0 /10
Review1234
Reviewed on 27/01/2025
After the initial test, I only use it as a data base. I can't determine if the problem lies in the...
After the initial test, I only use it as a data base. I can't determine if the problem lies in the overall system or a bad user setup.
Pros
Comprehensiveness of recorded data and overall overview in one.
Cons
Nonsensical sequence of steps in filling and moving projects.
- Industry: Insurance
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product
Reviewed on 14/11/2024
Very good, it does everything I need and more.
It is adaptable to any situation.
Very good, it does everything I need and more.
It is adaptable to any situation.
Pros
The flexibility, I could set it up to answer all my needs as an insurance broker
Cons
The price, its a great product but it is expensive.
Alternatives Considered
OneDriveReasons for Choosing eWay-CRM
I used access for 15 years and needed something more advancedSwitched From
Microsoft AccessReasons for Switching to eWay-CRM
It was very customizable, easy to use and the support function is real good- Industry: Import & Export
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
review crm
Reviewed on 18/11/2024
Very good, works ok, takes some time to upload every time we open outlook
Very good, works ok, takes some time to upload every time we open outlook
Pros
works on top of outlook
it can be adjusted to our needs
Cons
mobile app
some customizations that are impossible of doing
not being able to have a trigger with Zapier
Alternatives Considered
TrelloReasons for Switching to eWay-CRM
being possible of working on top of the outlook desktop- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Stars for eway
Reviewed on 13/11/2024
Good, smooth work, nice features, easy to save and recall.
Good, smooth work, nice features, easy to save and recall.
Pros
Easy way to save, link, forward emails. Tasks, projects easy way to keep notes.
Cons
If you perhaps save a document incorrectly - I cant find it again.
Passwords at all the documents is annoying when opening
- Industry: Insurance
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
User friendly CRM
Reviewed on 07/12/2024
User-friendly Interface: Intuitive layout and design make it easy for users to navigate and utilize...
User-friendly Interface: Intuitive layout and design make it easy for users to navigate and utilize the software's features.
Pros
Offers a high level of customization, enabling businesses to tailor the system to their specific needs.
Cons
While powerful, the range of features for administrator is overwhelming for new users, requiring time to learn.
- Industry: Logistics & Supply Chain
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
CRM review
Reviewed on 17/01/2025
It is an intuitive program, easy to use.
It is an intuitive program, easy to use.
Pros
I like how easy I find information about the existing registration and the reports section(easy to use and complete information).
Cons
The link between deal and projects, in my opinion it will be an more friendly program without an precise order in using this two tools.
- Industry: International Trade & Development
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
E-way to make communiation more efficient
Reviewed on 28/01/2025
Very good alternative to my obsolete previous CRM application
Very good alternative to my obsolete previous CRM application
Pros
Very niceely integrated with Outlook online
Cons
Need more time to get a grip on all features
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
eWay is the only Contact Management Software to Consider for a Law Practice
Reviewed on 28/03/2024
With the loss of business contact manager via outlook, eWay has been the only software we have...
With the loss of business contact manager via outlook, eWay has been the only software we have found that will do what a small and very busy law practice will need to use!
Pros
The way you can seamlessly sync all contacts, tasks, emails and anything else going on with a specific case. This is really important for a small law firm as I (the paralegal) can keep our clients up to date on the status of their case by seeing what I or the Attorney I work for have completed (tasks) and what has been done as far as communication with clients and opposing parties (emails) all in one easy to use system. Cannot recommend them enough. After dealing with QuickBooks support for 6 months, I truly appreciate the level of customer service eWay provides and does not stop until all issues have been resolved. Even when the issue is on our end they attempt to fix or point out potential problems with our system.
Cons
The only Con I had was knowing when eWay had a new update, but I expressed a desire to be emailed when new updates are released and within a release or two I started getting emails to inform me of a new update! So no more Cons with eWay.
- Industry: Insurance
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good Product
Reviewed on 15/11/2024
Happy with the product - very beneficial when staff work remotely
Happy with the product - very beneficial when staff work remotely
Pros
Everybody can use it in office - highly recommended for remote working.
Cons
Can be tricky to learn - you have to take time to learn how to navigate
- Industry: Mechanical or Industrial Engineering
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Good value for money, best Outlook integrated CRM
Reviewed on 02/02/2024
Pros
Outlook Integration, Pipeline management, Mobile app with contacts synchronization and access to all data from the phone.
Cons
Initial customization was not super intuitive and required several remote help sessions
Alternatives Considered
PipedriveReasons for Switching to eWay-CRM
Outlook desktop integration, price, local technical support, Czech brand- Industry: Human Resources
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Assessment Systems
Reviewed on 17/09/2024
We are using for 10 years, almost daily, app. 50 users
We are using for 10 years, almost daily, app. 50 users
Pros
possibility to connect to PowerBI
low licence fees per user
Cons
The speed. It takes long to open items, load grids etc.
- Industry: Management Consulting
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Neugebauer review
Reviewed on 22/11/2024
Pros
Outlook integration, Kanbanview in Online Version (would be great in Desktop Version)
Cons
not easy possible to have different accounts (e.g. 2 enterprise, 12 private)
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
New features in online eway are great
Reviewed on 01/11/2024
Pros
I was already happy with this product, but eway online is growing with new features like views sharing / email history sync and that was also a big help. I am also excited with the latest AI features like email summary or task suggestions - this will be a huge time saver. I had a chance to try it out and it looks correct, hopefully these AI features will grow even more over time.
Cons
Lately I sometimes had to login every week to use the preview panel, which is a bit frustrating. But no other issues.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
eWay review
Reviewed on 30/09/2024
eWay is CRM system which we integrated few years ago. We are really satisfied with it. It can...
eWay is CRM system which we integrated few years ago. We are really satisfied with it. It can provide data you apriciate to have like a manager. There are many ways how to work and look to data. You are able to modifie many fields and customize it to your needs. Like a benefit is an mobile phone app. Great tool for company of our size.
Pros
Integration in Outlook. Could be modified from our side. Mobile phone app. Imports and exports of data.
Cons
Some modifications need to be done by creator and you have to pay fees.
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Dopravne obchodni spolecnost DOS Brno, s.r.o.
Reviewed on 17/10/2024
We have been using eway for about 5 years to keep track of orders from enquiry, to offer, to...
We have been using eway for about 5 years to keep track of orders from enquiry, to offer, to execution.
It is possible to filter - trace old orders, record insurance claims, etc.
Pros
creation of customized modules according to customer needs
Cons
slowing down of MS Outlook when creating a project, filtering orders etc.
- Industry: Wholesale
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
happy user, happy boss
Reviewed on 05/02/2024
in our company we use e-Way as an operational database for sales representatives on the go. we have...
in our company we use e-Way as an operational database for sales representatives on the go. we have here all the important information about the customer, which we can change and add. traders write down their information from meetings here, which can be well reported.
Pros
Communication with IT support is excellent. we can solve many things immediately by phone or remote management
Cons
each software has its own logic of programming and use and its own nomenclature. at first it was sometimes more difficult to empathize with these words.
- Industry: Civil Engineering
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Mach Construct s.r.o.
Reviewed on 10/10/2024
good in the long term, we decided on this system in the successor company as well
good in the long term, we decided on this system in the successor company as well
Pros
it works like an application in MS outlook, we don't need to run another application or program
Cons
In the email preview, it is not possible to find out whether the email is assigned to eWay
- Industry: Staffing & Recruiting
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Experience with Eway
Reviewed on 23/09/2024
We have been working with Eway for a long time and I am mostly satisfied with its features. It...
We have been working with Eway for a long time and I am mostly satisfied with its features. It makes our work easier if it is used correctly and relevant data is entered into it.
Pros
Large amounts of important data in one place. It is well connected to Power BI.
Cons
Sometimes it is lengthy to download reports.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
It does what is expected. And does well.
Reviewed on 12/09/2024
Everything is good in general, it does what is expected
Everything is good in general, it does what is expected
Pros
Workflows and features which fits our business
Cons
Usability of web version is lower than Outlook's plugin, but Outlook plugin limits usage inside Outlook.
- Industry: Machinery
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
My eWay CRM review
Reviewed on 19/08/2024
Pros
Easy to use application, integration into outlook.
Cons
Sometimes problem with application update.
- Industry: Machinery
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Experience with eWay
Reviewed on 03/05/2024
We only use Eway to a small extent of its capabilities. I am sure that it can provide our needs in...
We only use Eway to a small extent of its capabilities. I am sure that it can provide our needs in case of company growth and CRM software requirements.
Pros
Integration of eWay into Outlook.
Easy data transfer between these programs.
Creating Opportunities from Email.
Easy archiving of Mail to Opportunity/Project.
Cons
I'm not aware of a more serious deficiency
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Nice CRM with useful features
Reviewed on 22/03/2024
Nice product, with clever features and it still has a lot of potential to grow
Nice product, with clever features and it still has a lot of potential to grow
Pros
Outlook integration
excellent technical support
Ability to export data to reporting solutions
Cons
Outlooks starts slower
local SQL database has to be installed