Hemlane Reviews

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187 Reviews for UK Users

- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great value and customer support for small business owner
Reviewed on 27/12/2019
We did extensive research when choosing on online platform for the management of our properties....
We did extensive research when choosing on online platform for the management of our properties. Hemlane was one of the only platforms that we felt truly protected on, as landlords who are conscious about legal concerns around allowing online payments. But we also greatly appreciate that the software is easy to use for our tenants, and so far, they really appreciate the functionality of it! It’s made communication and processes so much more seamless!
Pros
Being able to provide my tenants with a secure platform for online payments and communication has made our operations so much more seamless! The customer service has been exceptional, and there are so many other features we are still learning, ad have yet to implement. What a great value for our money as a small business!
Cons
The financial features are still basic, but I appreciate their compatibility with QuickBooks and other software.
Response from Hemlane
Thanks Jessica! And, we look forward to improving the financials for you!
- Industry: Real Estate
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Happy with hemlane
Reviewed on 03/10/2024
Makes being a landlord easy. Fairly low cost.
Makes being a landlord easy. Fairly low cost.
Pros
Tech support. Fast service any time i need help
Cons
Would like to see better financial tools. Have it set up for tax schedule e. Would like to see a app.
Alternatives Considered
StessaReasons for Switching to Hemlane
I'm using both. Trying to decide which one to stay with.Response from Hemlane
Thank you for your review! We’re glad to hear our tech support has been fast and helpful whenever you’ve needed assistance.
We appreciate your suggestions about improving the financial tools and adding better support for the tax schedule E. Your feedback is important to us, and we’re always working on ways to enhance the platform. As for a mobile app, that’s something we’re actively considering for future updates.
We’re pleased that Hemlane is helping simplify your role as a landlord, and we’re here to assist with any questions as you compare your options. Thanks for choosing us, and we hope to continue supporting you!
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Hemlane software application
Reviewed on 12/01/2023
The set up is easy and pretty much smooth if you are great with digital online sites and apps. I...
The set up is easy and pretty much smooth if you are great with digital online sites and apps. I would suggest Hemlane if you just want to get your rent collected. You are better off getting a professional on your own if you need anything else from them and their are a lot of apps and services out their much cheaper for this . They try to seperate themselves online as a better alternative to ripoff property management companies but they are no better and should not offer upgraded services that they cant stand by. STAY AWAY IN MY OPINION IF YOU NEED MORE THAN RENT COLLECTIONS.
Pros
I like that the software had great reviews online that I now feel are paid for or fake. I lke that they give different opitons. That is the great part about the entire service.I like that you can call someone when you need to resolve and issue. IF you don't agree or want anytype of refund that will email you marketing and send your phone number to voicemails
Cons
They don't give you any type of guidence on how to use the app. You have to figure out everything and that is becasue they hope to mislead landlords in my opinion.They make you get their highest plan in order to inquire ther real estate agent services.They are misleading about their real estate agent services.They require you to get their lockbox and never explain that an agent will not be involved when showing your property.They will not let you remove your payments and will try to charge your bank accounts first to avoid chargebacksThey feel moody and annoyed when you call them about problems or questions. They will not work with you if it is a misunderstanding.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Wish we could continue to use Hemlane
Reviewed on 04/11/2024
Pros
User friendly. Great features. Convenience.
Cons
Nothing against Hemlane. Love the concept and experience. But all our properties had issues of some sort with the tenants that was best resolved by an experienced local property manager.
Response from Hemlane
Thank you so much for sharing your experience! We’re really happy to hear that you enjoyed Hemlane's features and found it user-friendly. It sounds like you gave it a great shot, and we completely understand the value of having an experienced local manager when tenant challenges arise.
If your situation changes or you ever need our support in the future, don’t hesitate to reach out. Wishing you and your properties all the best – and thank you again for being part of the Hemlane family!
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Exceptional company and product
Reviewed on 25/09/2024
One of the best products and vendors I've ever worked with.
One of the best products and vendors I've ever worked with.
Pros
Hemlane automates all of the most important parts of property management perfectly.
Cons
I've subscribed to Hemlane for 3 years and I have no meaningful negatives to speak of.
Reasons for Switching to Hemlane
Because it's easier to use and offers the core features at a high value price.Response from Hemlane
Hi Lionel,
Wow—thank you so much for your glowing review! We're truly honored to hear that Hemlane has been such a valuable tool in your property management journey for the past three years. 😊
It's amazing to know that our automation features have made managing properties easier for you, and we’re especially proud to be counted among the best products you’ve worked with. We continue to keep things simple while delivering maximum value, so your feedback means the world to us!
If you ever have any suggestions or ideas for further improvements, we’re always here to listen. Thanks again for your continued trust in Hemlane!
- Industry: Management Consulting
- Company size: Self Employed
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Hemlane: Userfriendly, and great customer service
Reviewed on 20/09/2024
From the beginning they have answer fast, called me back fast, helped me troubleshoot fast, its...
From the beginning they have answer fast, called me back fast, helped me troubleshoot fast, its been awesome!
Pros
How responsive the company is, and how user friendly the website is
Cons
there is no move in move out inspection assistance
Response from Hemlane
Hi Karla,
Thank you so much for your wonderful review! We're delighted to hear that you've found Hemlane both user-friendly and backed by responsive customer service—our team takes pride in providing fast and helpful support. 😊
We’ve taken note of your suggestion about move-in/move-out inspection assistance and have submitted your feedback to our product and design teams. In the meantime, feel free to check out our customizable templates that might help with inspections here: https://docs.google.com/document/d/1MMNC64Usfgk2H9s8jsDZgzav2DYBhYSts4CPHKfV0fQ/copy
We’re excited to continue supporting you and look forward to making your experience even better!
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Hemlane review
Reviewed on 02/10/2024
Pros
User friendly and support staff is always ready and willing to assist when needed
Cons
Nothing at this time. We just adopted this payment portal for our property management side of our real estate business. It's workin great thus far.
Response from Hemlane
Thank you for taking the time to share your experience! We’re glad to hear that Hemlane has been user-friendly and that our support team has been ready to assist whenever needed.
It’s great to know the payment portal is working well for your property management side so far. If you need anything or have questions as you continue using Hemlane, don’t hesitate to reach out.
Thanks again for choosing Hemlane!
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Payment processor assistance
Reviewed on 08/11/2024
We had a tenant attempt to rescind a payment on their side, which our bank naturally blocked. This...
We had a tenant attempt to rescind a payment on their side, which our bank naturally blocked. This triggered the normal security precautions, but would have shut down our payment processing throughout the next billing cycle. [sensitive content hidden] saved the day; it is not hyperbole to say [sensitive content hidden] saved me tens of hours of work and tens of thousands of dollars. Thank you, [sensitive content hidden]. I owe you one!
Pros
The customer service is timely and precise. The transparency of my customer service was unmatched and honestly a level of helpful I have never experienced anywhere else
Cons
I am not confused about the payment processing safety trigger, however, I am confused how a tenant’s misuse caused my ability to receive payment to be put on pause. The tenant is contractually obligated to pay the lessor and at no point should ever have the ability to rescind a payment after submittal. I have the ability to refund the tenant and would naturally go through my own accounting to deem if a refund was warranted or not. The fact one tenant being an idiot can crash my system is odd.
Response from Hemlane
Thank you for your detailed feedback, Carl! We’re so glad to hear that our customer service team was able to provide precise and timely support during a challenging situation. We understand how frustrating payment disruptions can be and appreciate your insights on improving the process. Your kind words motivate us to continue delivering exceptional support. If there’s anything else we can assist you with, please don’t hesitate to reach out to our team.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Feedback Review
Reviewed on 05/11/2024
Good, I have used most phases over the years. I like that its customizable to your needs and doesnt...
Good, I have used most phases over the years. I like that its customizable to your needs and doesnt keep you locked in to one service level.
Pros
One stop shop for all things "Landlording"
Cons
That there is no app for Hemlane. Albeit minor it impacts professionals who are moving fast.
Response from Hemlane
Thanks so much for your feedback! We’re thrilled to hear Hemlane is your go-to for all things “landlording.” It’s great to know that the flexibility we’ve built into the platform works well for you and your specific needs!
We completely understand how helpful an app would be, especially when you’re on the move. Making Hemlane even more accessible is something we’re keeping in mind as we continue to evolve. Thanks again for sharing your experience and for being a part of Hemlane – we’re here anytime you need us!
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great service
Reviewed on 27/11/2024
Pros
I like how easy it is to use and get help when needed.
Cons
There are some features like removing interest from a property that people do on accident.
Response from Hemlane
Thank you, Chaz! We’re glad you find the platform easy to use and our support helpful. Appreciate your feedback—it helps us improve!
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Hemlane saved my business!
Reviewed on 10/02/2021
I have been utilizing Hemlane for the past couple years and every time I have a question or concern...
I have been utilizing Hemlane for the past couple years and every time I have a question or concern they are always super responsive and help with any assistance I may need whether it be with tenants or Landlords. Exceptional service! Looking forward to continuing to do business with Hemlane and growing my Management company.
Pros
The most important feature that I love is "Transparency" , a platform that is designed to be clear with your landlords without any gimmick. The rent's being directed to their accounts at a push of a button is super helpful. The communication feature between the tenants is great! Simplicity is also key here with this platform.
Cons
To be picky I do think the platform is a little compartmentalized a little too much it makes it a little hard to navigate certain things. However, once you get the hang of it you know your way around. I would say the two things Hemlane can improve on is 1.) Guest Cards a little bit of a easier way to schedule a showing. The showing set up is kind of weird. I don't use it but would like it to be integrated with my calendar. 2.) The maintenance requests are a little hard to navigate such as recording payments and such. Just very minimal technical things. Hemlane is constantly improving their software though.
- Industry: Real Estate
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very happy with Hemlane
Reviewed on 17/10/2024
Overall experience has been excellent. Very happy with customer service. From the sales, leasing,...
Overall experience has been excellent. Very happy with customer service. From the sales, leasing, and tenant management team, everyone has been very responsive and effective in handling all my concerns.
Pros
Staff is very responsive and work to resolve any issues. Platform has a lot of features and very good
Cons
Not much that I don't like. Software is sometimes a little difficult to navigate, but it is relatively new to me so it should get easier going forward
Response from Hemlane
Thank you so much for your kind words and for choosing Hemlane! 😊 We’re thrilled to hear that you've had a positive experience with our team and platform. We work hard to make sure all your questions and concerns are addressed, so it’s great to know we’re hitting the mark!
We understand that navigating a new platform can be a bit of a learning curve, and we're here to help as you get more comfortable with the features. If there’s ever anything specific you’d like guidance on, don’t hesitate to reach out! Your feedback means a lot to us as we keep working to improve Hemlane for awesome customers like you.
Thanks again for sharing your experience – we’re happy to have you on board! 🙌
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Hemlane is a crucial "member" of our team.
Reviewed on 14/07/2023
It has been phenomenal. Really.
It has been phenomenal. Really.
Pros
User friendly. Clarity. Practicality. Website layout. Credit reports & Background checks Tool. Responsive customer service.
Cons
Hemlane could have a little more flexibility in the automatic questionnaires prospective tenants receive when they first inquiry. Or we—users—should be able to customize those initial questions. For instance, Hemlane asks whether the inquirer has a "pet." Since service animals are not considered "pets", that question could be misleading when screening someone. While having a service animal is totally fine, some prospective tenants might lie saying they have a service animal when in reality they are actually trying to sneak a pet in. A better question would be: "What animals do you have?"
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A Valuable Resource to Property Managers
Reviewed on 08/11/2023
Great! I only wish I had found them years ago. I have been using their service for about 2 years...
Great! I only wish I had found them years ago. I have been using their service for about 2 years now, and I will always continue to use their service for as long as I own and manage properties.
Pros
What I value most about Hemlane is that it takes SO much pressure off my shoulders from the day to day business in collecting rents from tenants, and depositing them into my bank account. (without me having to nag my tenants). Hemlane keeps after them if they are late. It is like keeping my contact with the tenants at arms length and keeping it on a very professional basis. That saves my sanity!
-Also, if I have any question about how to set up a particular setting on a tenant or to make a correction in my settings, when I call, I always get a prompt reply and very helpful advice .
Cons
Nothing. My overall experience has been very positive.
Response from Hemlane
Thank you so much for taking your time in reviewing us Nancy! We love hearing that the switch to Hemlane has streamlined your rental business!
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Hemlane is one of a kind
Reviewed on 22/06/2023
Hemlane changed the game for my remote management processes allowing me to scale and still be on...
Hemlane changed the game for my remote management processes allowing me to scale and still be on top of everything. I absolutely love Hemlane!
Pros
Hemlane provides the most robust end to end property management solution that is a game changer for remote management
Cons
There is an opportunity to enhance some of the integration capabilities with software.
Response from Hemlane
Thank you so much for your review Ananeya! We love hearing that our product enables you to continue to scale your remote property management business!
- Industry: Accounting
- Company size: Self Employed
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Support with the first payment
Reviewed on 16/10/2024
Pros
Responsivess from Support team. I got great help from [sensitive content hidden] - Customer Success Lead.
Cons
Complicated profile settings, issues with uploading docs
Response from Hemlane
Thank you for sharing your experience with Hemlane! We're glad to hear that our Customer Success team was able to assist you with your first payment. 🎉 We always aim to be as responsive and helpful as possible.
We appreciate your feedback on the profile settings and document upload process. Your input helps us identify areas for improvement, and I’ll make sure to pass this along to our product team to enhance the user experience. Please don't hesitate to reach out if you have any further suggestions or need additional help!
Thanks again for choosing Hemlane, and we look forward to continuing to support you!
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Good software but it does have flaws
Reviewed on 16/04/2024
Pros
The software helps with organization and keeping records.
Cons
Hemlane did not provide much assistance when I had a problem with a tenants payment. It took nearly two weeks to resolve.
- Industry: Computer Software
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Hemlane providing great services
Reviewed on 17/06/2023
Pros
Hemlane is easy to use and helps greatly with online property management. Helpful reminders about lease expiration, rental collection dues and deposits, daily updates on maintenance activities. Overall it is great service especially managing properties remotely. I would like to recommend to home owners who are looking for these services.
Cons
None I can think of now. Will update here if any.
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Recent adopter
Reviewed on 10/08/2023
Positive! The communication has been great (sometimes overwhelming even). The disposition of...
Positive! The communication has been great (sometimes overwhelming even). The disposition of all the reps is very positive. They've been sympathetic to both tenants needs/concerns and well as owner decisions.
Pros
Maintenance management. Leasing assistance.
Cons
I have one home where four renters share. Each pay separately, some via Hemlane, some offline. Some of the accounting / financial management has been tricky.
Response from Hemlane
Thank you Robert for your review! We appreciate you taking time to write about our platform. We're especially glad to hear that the communication our team has with your tenants and owners has been a positive experience!
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Lots of leads fast and notifications
Reviewed on 24/07/2023
Phenomenal
Phenomenal
Pros
I really enjoyed the number of leads I got right away and the notification system when someone was interested in a showing. The tenant tracking system also worked great and easy to follow.
Cons
Some of the features can be difficult to find at first.
Response from Hemlane
Thanks for the review Felipe! We're so happy to hear that you are enjoying the marketing features of Hemlane. We look forward to continue working with you!
- Industry: Real Estate
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love this PM platform
Reviewed on 16/06/2023
Love it
Love it
Pros
To have a central space for messages, rent, and maintenance is a huge plus.
Cons
The accounting part I could you a teaching course on so I can implement it more.
Response from Hemlane
Thank you so much for sharing your experience William! We're so happy to hear that you love Hemlane!
- Industry: Real Estate
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Recommend to other landlords
Reviewed on 16/06/2023
Pros
Very easy to use. Hemlane team and customer service always follow up and helps with any issues or concerns
Cons
maybe a little more detail credit and background check report
Response from Hemlane
Karin, thanks so much for the review! We appreciate you taking time to write about our services. We look forward to improving our services for you!
- Industry: Real Estate
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Hemlane
Reviewed on 03/06/2023
So far GOOD!
So far GOOD!
Pros
I like that my tenants can contact Hemlane about repairs and Hemlane can contact a repair service for me .
Cons
Hopefully in the future they can help with tenant move out renovations
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Property Management Solution
Reviewed on 15/06/2022
Pros
Hemlane is great because it’s easy to use, inexpensive, and has a lot of great features. Additionally, the support team is great!
Cons
I wish it could stay logged in on my browser and phone so that I didn’t have to enter login info every time I want to access it.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Hemlane is #1 solution for self managing landlords period
Reviewed on 07/12/2022
my overall experience is very good so far, and im teaching other people to use it as a better...
my overall experience is very good so far, and im teaching other people to use it as a better solution vs property management companies.
Pros
rent collection made easy, tenant's portal, superb tenants customer support when maintenance tickets are open, great UI, these are some of the pros i managed to see in Hemlane, and have not yest touched base with marketing.
Cons
i think there are more better solutions for accounting as far as keeping track on property income and expenses. such as Stessa. and the billing method of Hemlane is just hard to get or understand. it seems to them very easy but its not like other websites subscription.