NextGen Office

4.0 (1,275)
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Empowering our clients to make healthcare better

Overall rating

4.0 /5
(1,275)
Value for Money
3.8/5
Features
3.9/5
Ease of Use
3.9/5
Customer Support
4.0/5

80%
recommended this app
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1275 Reviews for UK Users

marcus
marcus
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

NextGen Healthcare

Reviewed on 27/07/2023

Pros

It's a great platform for processing charges and payments. It's fully customizable to your needs. It makes it easy to charge, reoganize codes directly on your billing screen and accept co-payments at the same time.

Cons

I realize that quality control of updates or implementation is not as consistent, somewhat common as it should be.

Verified Reviewer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

NextGen Office, still a leader in patient/physician communication!

Reviewed on 15/10/2023

I am generally pleased with NextGen Office. Like any EHR system, it has its advantages and...

I am generally pleased with NextGen Office. Like any EHR system, it has its advantages and disadvantages, but I find that NextGen Office strikes a good balance between user-friendliness and cost-effectiveness.

Pros

One of its strong points is the ease with which I can complete patient notes during examinations.

Cons

The only downside I've encountered is related to system upgrades or maintenance performed over weekends. This sometimes leads to issues like slowness and screen freezes when we return to work on Mondays. The most recent incident occurred this past weekend but was eventually resolved on Monday, albeit causing some delays.

Diana
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Worst RCM and Customer Service

Reviewed on 21/07/2023

Horrible experience.

Horrible experience.

Pros

Did not like. We switched from server based NexGen to MediTouch/Healthfusion in 2013. Unfortunately, NextGen bought out the company.

Cons

Overall, the software works. However, the company forces you into auto renew yearly contracts. Even when we tried to cancel the RCM company a month before the service was set to renew (which technically the Go Live date was two months after notification), they made excuses not to cancel. First it was that we did not cancel. Then it was that we did not cancel with Clinic Anywhere. Then it was that the balance needed to be up to date before they would cancel. Mind you, we were losing money with their lack of collections and their lack of knowledge of billing. I will not get into the billing specific issues here, but any biller should know what they were doing incorrectly. This is what happens with overseas outsourcing. We walked away from the company after 10 years because of their unreasonable negotiation with dropping the RCM portion of the contract.

Rupa
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

An excellent EHR tool that makes patient management and care management very easy

Reviewed on 04/04/2024

Overall its a nice and easy to use tool. Support is great and very prompt.

Overall its a nice and easy to use tool. Support is great and very prompt.

Pros

It has billing and has support for medicare and medicaid. It also has different templates for different conditions which makes management easier.

Cons

The management pages are pretty cumbersome to setup. Once that is done its easy to use

patti
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

NextGen is a great option for your medical billing needs.

Reviewed on 28/11/2023

Overall, I had a great experience with NextGen. The report features were nice in that you can save...

Overall, I had a great experience with NextGen. The report features were nice in that you can save and share the reports amongst other users.

Pros

The software is user friendly. I liked the reporting function and the ease of creating and sharing reports.

Cons

Some of the data could be misconstrued based on the various date options within NextGen. For example, there were transaction dates, dates of service and dates of entry.

Sarojben
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 501–1,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Next Gen Office Review

Reviewed on 24/07/2024

Pros

NextGen Office is a useful platform to manage patient information with various templates / customizable options.

Cons

When there are new software updates, it is a challenge because previously customized features disappear and have to be done again. Medical staff and providers also have to be retrained to get familiar with the new features / options.

Monica
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Very user friendly

Reviewed on 13/06/2023

I think NextGen is more user friendly than patient friendly so depending on your needs, it may not...

I think NextGen is more user friendly than patient friendly so depending on your needs, it may not be the best system for you. The overall system is extremely clean and easy to navigate. There is a lot of customization and features that you can add in and take out as needed.

Pros

NextGen is by far one of the easiest EHR providers to use. It is extremely user friendly and straightforward. One of my favorite features is how you can set access and abilities for each user and their specific role/responsibilities.

Cons

While I love the clipboard to easily drag and drop appointments, I wish the system showed the original appointment in the patient chart and that it was moved. It happens sometimes but not usually and it would be helpful to note that the appointment was moved. The patient portal and documents definitely need work as they don't always work to their complete functionality.

Daniel
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Excellent patient care and practice management system!

Reviewed on 14/04/2024

Pros

Efficient
Customizable templates
Telehealth
Reporting tools

Cons

Some mobile apps limitations, but overall is a great option1

Susan
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Highly Used in a large company

Reviewed on 21/07/2023

Many years of use , it has evolved with the times .

Many years of use , it has evolved with the times .

Pros

Ease of use , toggle ability, teaching is easy with this feature.

Cons

Nothing to say at this time , hope I do t ever have to change that.

Kelsey
Overall rating
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

User friendly

Reviewed on 20/01/2024

I believe this is a good product I definitely use it to its fullest potential!

I believe this is a good product I definitely use it to its fullest potential!

Pros

It’s easy to use and your able to reset it as fast tosay

Cons

Lag time while loading inside the application. Which then causes dekk lmk hhec

Tina
Tina
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Pros and Cons

Reviewed on 26/01/2021

The only thing that it really solved is my doctor can dictate his note into the system the way he...

The only thing that it really solved is my doctor can dictate his note into the system the way he wanted to. But as far as the PM side, I would not choose this software again. It's not streamlined or user friendly as the demo's show and through training.

Pros

I purchased this software a little over a year ago and I still struggle with it from the PM side. The EHR side I do not work with a lot personally but my staff and doctors seem to like it pretty good. The scheduler is easy to read. Billing has a lot ways to track denials, rejections etc.

Cons

There are a lot of things that could be improved with the billing side. So many steps to make any corrections with payment postings. Constantly have to go from keyboard to clicking with the mouse instead of just clicking the "enter" key. May seem trivial but it does interrupt the stream of things.

Isaiah
Isaiah
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

One of the best EHR Vendors around

Reviewed on 06/08/2020

I have had a wonderful experience with this software and it's auxiliary products. Even when things...

I have had a wonderful experience with this software and it's auxiliary products. Even when things don't go as expected their customer support has been on top of it.

Pros

I like the immediate transition of the company since the new [SENSITIVE CONTENT HIDDEN] has taken over. Their commitment to customer success with new edge technologies has been a great shift and kept me as a customer.

Cons

I dislike the fact that they don't have a bigger stack in the hospital industry of healthcare. I think this needs to change particularly with their api and interoperability stack.

Alternatives Considered

Epic and Oracle Ambulatory EHR

Reasons for Switching to NextGen Office

The full product offerings was a perfect for our model of healthcare.
Vishal
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

User friendly RCM platform

Reviewed on 02/05/2023

One of the best software in the market.

One of the best software in the market.

Pros

The features that i like compared to other software that i used so far, downloading medical records from EHR tab, filing claims, posting payment & denials. The product is really user friendly takes only few days to understand the interface, it's not at all confusing, nice product in medical billing domain. I use the software daily for various claims related work as i am A.R caller and our job is to work on denied claims. It really helps to carry out our day to day work.

Cons

No cons as of now, that i came across while working.

Alberto
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

It is not perfect but it works

Reviewed on 26/06/2023

Pros

NextGen Office software offers a comprehensive suite of customizable features, from appointment scheduling to billing and revenue cycle management. It provides consistent and efficient practice management, making check-in, billing, collections, and AR processes seamless. The transition between Practice Management and EHR is smooth, enhancing usability.

Cons

I find NextGen Office's EHR to be increasingly disorganized over time, lacking crucial bug fixes and addressing user-requested improvements. It needs streamlined features like automated filtering for unpaid claims and easier claim attachment and review processes. The excessive tabs, scrolling, and button-clicking in the system's layout design are inefficient and don't optimize screen space.

Inna
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Not as good as advertised

Reviewed on 30/03/2023

Not easy to switch to and from, But if someone in the process of choosing a software- do more...

Not easy to switch to and from, But if someone in the process of choosing a software- do more research

Pros

It is OK, but not a very good one.. No integration with previous software was done even was advertised

Cons

customer support, some advertised features do not work .

tarek
Overall rating
  • Industry: Accounting
  • Company size: Self Employed
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

[email protected]

Reviewed on 13/05/2023

no proplem There are no problems when activating it with the key for the product, and there are no...

no proplem There are no problems when activating it with the key for the product, and there are no problems in using it. On the contrary, I recommend it to young men or women, because it really deserves five stars. It helps you at home or at work. I recommend it to young entrepreneurs.

Pros

It is easy to use, anyone can subscribe to it, and anyone can work with it. It is not boring and I recommend it because it is available for your field of work or in your home. Thank you very much for this wonderful product.

Cons

very good It is easy to use, anyone can subscribe to it, and anyone can work with it. It is not boring and I recommend it because it is available for your field of work or in your home. Thank you very much for this wonderful product.

Ham
Overall rating
  • Industry: Design
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Perfect for organizing

Reviewed on 11/02/2023

Pros

Product is user-friendly, easy to use and navigate

Cons

Actually didn't find anything difficult while using this software for operations

‪emad
Overall rating
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

The latest features in Office 2019

Reviewed on 17/02/2023

Pros

Lots of great new features, smoothness, ease of use. All this will make it difficult for you not to upgrade your Office package to the 2019 version

Cons

Purchase a copy of the program via the official Microsoft Office website, but if you want to download Office 2019 for free and activated for life, you must

Lauren
Overall rating
  • Industry: Medical Practice
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A medical records system you can trust!

Reviewed on 12/10/2022

My overall experience has been very positive. It was an easy system to learn, with reliable...

My overall experience has been very positive. It was an easy system to learn, with reliable customer service and support.

Pros

Nextgen is an ideal platform when operating across multiple office locations or affiliate offices under one corporation. Medical records are viewable in one platform without having to log in and out for each location. Patients are easily searchable with alerts to prevent accidental adding of duplicate charts. You can add a feature to check insurance eligibility on both medical record and practice management side. And encounters instantly populate on both sides, making transferring from front desk to clinic seemless. It is easy to set up alerts for patients, whilst maintaining privacy features to protect their data. There is the ability to add a database of referring providers, which makes it easy to send referrals and records confidentially without having to print, scan or fax documents. You can also utilities a tasking feature to send trackable messages or assignments across locations or departments.

Cons

There are so many features it can feel a little overwhelming at first. It is highly recommended to take advantage of any training offered on this platform on order to best take advantage of everything it has to offer.

Simone
Overall rating
  • Industry: Medical Practice
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

I must be missing something....

Reviewed on 26/07/2015

Pros

It does have medical diagnostic tools like the Vanderbilt already included as well as an Asthma action plan/Asthma control test and several other questionnaires that are rather necessary in primary care as well as collates the information (i.e you can compare today's Vanderbilt score with their last Vanderbilt score without having to hunt down that note).

However, true to NextGen's form, the things that worked really, really well (like having the school physical form be automatically populated with the vaccines), they have somehow succeeded in completely screwing up, making the very, very few good things about NextGen a rapidly diminishing anomaly.

Cons

Where do I start??? Having to input data several different locations, it is SLOW and every single thing you want to do has to open a new window (read between the lines and understand that in an already slow program, every page you open has to load) and with all of the windows you open, there's no way to minimize them to go to another screen i.e you can't minimize the medications so that you can review the patient's last lipid panel, TSH, blood pressure, etc. You would have to close the medication module, open the orders module to review the lab then go back to the medication module and open it to make any medication changes. And if you want to make any medication changes or do any documentation at all, you have to have an open encounter and none of the encounters are labelled in any sort of orderly fashion so you have to open each encounter to find out where you put anything (again, think of each page having to load/open and taking 5-10 sec each).

Medications: you have to associate a diagnosis with every single medication if you are a provider which is an awesome idea except that if you haven't previously entered that diagnosis, you can't actually save your medication and go back to it, you have to close out of the medication module, enter the diagnosis into the assessment and then go back into the medication module and re-enter all the same information again.

Labs: there is no way to save quick phrases or phrases you use frequently so that conveying test results is, on a great day, a lengthy and painful process. Also, if you want to know how your current lab value compares with the previous ones, you have to open up the patient's chart and go into the order module.

Entering orders: again, if the proper diagnosis isn't there, you can't save your work and open something quick to pop the diagnosis in, you have to lose all of your orders, "X" out of that screen, open up the assessment screen then go back to whichever area you were in (another lovely thing: everything is separated so putting in lab orders is separate from putting in diagnostic studies which is in a different tab than putting in referrals which is in a different tab than any clinic orders (like toradol, PPD, u/a, etc). Also, if you are ordering any sort of medication to be given in the clinic (like Toradol), if you forget to add that it's a medication, it deletes the order and you have to start all over.

Various names depending on the section: sometimes it's filed under Pulmonary, sometimes it's filed under Lung, sometimes it's filed under Respiratory...and the sections aren't in any kind of order either. The routine way physicians document an exam is starting with constitutional and working your way down. Nope. Not in Nextgen. The main page of the physical exam has One Page Exam, then constitutional, then diabetic foot exam, then ears, (separate from) nose/mouth/throat then neck/thyroid then breast (huh????) on down. However, if you open up a quick-note [great concept if it worked but the software doesn't actually recognize anything is in any particular field (i.e. HPI, Physical exam) and ROS doesn't even save...so if you try to calculate the code it always comes up as a 99212)] and you want to modify the exam at all (because if you go into the one page exam and enter anything, because it doesn't actually recognize there is data there, it deletes everything except what you've just entered) you go into the "Additional" tab where the headings are (I kid you not) Neck/Thyroid then Breast then Psych then Ears then Constitutional then Respiratory then Nose/Mouth/Throat then Musculoskeletal then One Page Exam then Cardiovascular then GU then Abdomen the Skin/Hair then Head/Face then Eyes then Lymphatic then Vascular then Extremities then Rectal then Back/Spine then Neurological and on... The ROS starts with Cardiovascular and marches on down to end with Respiratory and then Vascular and one might think it was alphabetical except Reproductive is sandwiched between Immunologic and Metabolic/Endocrine.

ROS: Since I brought up the review of systems, let's stop there for a moment. There are not things listed that a patient would say; they start out strong but then in Respiratory they include things like "Known TB exposure" (not really ROS but rather PMH or even HPI) and under Cardiovascular they include "Claudication" (not likely something a patient is going to complain about) and my personal favorite, under the female ROS is "Abnormal Pap smear." While there is the ability to pick "Other," most often the drop down menu that is supplied is a restatement of the things in the first menu so you have to hit escape and just type in your own words (or the patient's words).

And on top of all of this, it has the audacity to be glitchy. One of the things it does for me is, even when I've entered an assessment, sometimes it doesn't recognize that it's there and then tells me to enter an assessment...news flash: because of the way the software is set up, you can't enter a plan without an assessment there, so if I got to the screen where I could enter a plan...clearly there's an assessment there...however, you can't argue with a computer...

I titled this "I must be missing something" because if you go to their web page, they've got all these awards that they've won, etc and I just don't see how anyone could award them for anything. This software is abysmal at best and, if I leave my current place of employment it will be because of THIS. Not my boss, not the patients, not the money, the EHR. And this was adapted because the Illinois Primary Health Care Group that is over all of the FQHCs thought that this was the best option for Health centers that are taking care of a challenging population who needs things to be easier for them not more challenging. And with this software, I am more likely to miss things that need to be done because EVERYTHING is on a separate page and with 15 minute visits, who has time to do all that with a slow EHR???

Funny thing is, there's an update that may have fixed several of these issues but you can't task anymore so we can't upgrade. That would mean that every time you needed your nurse to do something, you couldn't send it to her, every time you wanted the front desk to schedule something you couldn't send it to them, every time you needed a follow up lab or test ordered, you couldn't send it to anyone to call the patient and do it. So either I'm missing something HUGE or the people who are evaluating NextGen and give it anything better than "Epic FAIL" are either working for the company or involved with someone who works for the company. My new analogy has become: if I did my job as well as they did theirs, I would be in prison for Manslaughter....

Cheryl
Overall rating
  • Industry: Medical Practice
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great potential, but needs some improvement!

Reviewed on 19/09/2014

Pros

They are improving the product consistently. There have been two product updates since we started with them in March. Customer service has improved greatly as well. 99% of the time someone who picks up the phone and helps you with your problems. They have daily webinars that are free of a particular topic, so you can log in, ask questions, get help, and then log off. The product has a lot of great things such as ease of sending the charges from the docs to the billing department, seeing the exact statement that a patient received so you can talk to them more intelligently, getting lots of detail on the claims, rescheduling a patient from one day to the next, and blocking a portion of the schedule or opening a portion of the schedule.

Cons

You can submit issues via email, but once they respond back, they close the case. Even if they didn't give you the answer you were looking for, you then have to email again and reference the case requiring you to print everything to keep track, because there is no way to follow the status of your case. If you submit feature requests, there is no way to know if they are working on it, aren't considering it, holding it for a future update, etc. There are specific reports that you can get, but if you need something that's not pre-built, there is very little way to obtain the info, if at all. I requested some kind of report writer. The reports all come out as an Excel spreadsheet which is good, because it allows you to manipulate and move around the data, but when you print it's very unwieldy and not pretty. They need to have a way to convert the report to a PDF format once you have it the way you like. Many of the reports don't offer options such as picking providers, locations, payers, so you have to manipulate the report after it opens to delete what you do not need, which is time consuming. The software is extremely dependent on location, which means everything you do has to be done by location creating a lot of work. If you have many offices, your docs do surgery in several locations and they are outpatient or inpatient. Changing or adding something has to be done many times, because you do it by location. It would be easier if there was a drop-down listing your locations and you only had to check the locations to which your additions or changes were applicable. Parts of the software feel as if they are too structured and everything has to fit into their predetermined way to do things. There is not enough flexibility and leeway to change portions that suit your practice. Vendor training was not great when we started and we paid for an outside vendor that works with Healthfusion to come on site and train us. I understand that the help and training portions have changed a bit since then and may be better. It has great potential if they would open up the software and be more flexible!

June
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

9 Years with NextGen

Reviewed on 01/09/2021

NextGen is a robust EHR that seems to offers solutions for all aspects of medical documentation...

NextGen is a robust EHR that seems to offers solutions for all aspects of medical documentation including Practice Management for patient scheduling and billing. They are excellent with keeping up to date with the Regulatory, Prescribing, and Meaningful Use aspects that are required. There are calls and news letters to keep the clients informed of any upcoming changes or updates. No EHR is perfect. All have pro's and con's. We have had the opportunity to change software in the past but after consideration we decided to stay with NextGen for many reasons including cost and meeting our needs. I would recommend this software to others!

Pros

We have been using this product for several years now. After looking at several other EMR's NextGen seems to be more user friendly than others I have seen. There is a lot of "clicking" and navigation to be done to complete a chart but it seems to be the same with all EHR's. NextGen offers recorded trainings, WebEx and onsite trainings to get the most out of the product. Support is quick to return calls when a ticket is opened for technical assistance or if you just need help with a workflow issue. We have integration/interfaces with several other products and all work really well together.

Cons

Providers would like to see "more intuitive" templates.
There are some templates that you cannot print from that would be of help, for instance the Vital Sign Graph.

Verified Reviewer
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Not bad but it had to grow on me

Reviewed on 11/05/2021

We use NextGen to create patient charts to submit and generate claims to send through our clearingho...

We use NextGen to create patient charts to submit and generate claims to send through our clearinghouse. The set up was off to a rocky start but overall we have learned how to use the system and utilize the functions. It is not too difficult to use and for the most part easy to navigate and understand after fully learning the in's and out's of the system.

Pros

The billing chart entry is not terrible. After a while you get used to it. It is fairly simple to use once you have a full understanding of how it works and able to easily operate it. The charge entry is extremely simple giving you step-by-step charge entry points to easily understand.

Cons

The customer service was NOT great. I dont know if perhaps my experience was unique but especially when it came to deployment it had a very difficult time. I do not like how they restrict you on what you are allowed to do within your own database. I wish the user had more capabilities especially when initially setting it up for the office. I feel like every time I have an issue no one knows how to answer it and just passes me off to the next person.

Eric
Overall rating
  • Industry: Medical Practice
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Just as bad or worse than any other EHR

Reviewed on 20/04/2016

Pros

communicates with my billing company, but I could just fax a superbill just as easily. does insurance eligibility checks, does eRx (but is often difficult to find the pharmacy unless you know the exact zip code, sometimes doesn't find the pharmacy at all, like Safeway's)

Cons

Wow, there is so much not to like... Word searching for ICD10 codes, past medical history and problem lists returns hundreds of search items that have absolutely nothing to do with the words being searched. Also, if you enter the words out of the order in which they would appear, you will never find them. Social History is much more than whether a person drinks alcohol or smokes. There is no way to put in valuable details of a patient's social history and automatically include it in your notes. A lot gets lost by having to adhere to some stupid engineer's formatting. Same with past medical/surgical/obstetric histories-you cant add any valuable details to anything (like which knee was replaced and what happened after their concussion, etc). The charting is so useless that I have given up and gone back to paper charting. I start an encounter just to put my billing through. Health Maintenance: I can't enter that a patient refuses to do a colonoscopy or mammogram. All I can do is "disable" that patient from being counted for meaningful use. Poor formatting: while they tout being iPad friendly, each page has lots of unused space, so there is a lot of scrolling just to enter data or get to the save button (and if you don't press save, you lost it). More poor formatting: entering vitals->information is so spread out that it takes two screens to enter. AND peak flow is on the first screen while height and weight are on the second "additional information" screen. Which is more important? Also watch out for the backspace button, sometimes it works like you would expect, and other places you will get logged out and lose all of what you were doing.

osama
Overall rating
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

good app

Reviewed on 13/02/2023

Pros

Good prices, abundant information and smooth application

Cons

Lack of technical support for the application, there are some shortcomings, but they are not important to everyone