MIE Trak Pro Reviews

MIE Trak Pro

4.6 (159)
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ERP software for manufacturing businesses

Overall rating

4.6 /5
(159)
Value for Money
4.6/5
Features
4.5/5
Ease of Use
4.4/5
Customer Support
4.7/5

98%
recommended this app
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159 Reviews for UK Users

Robin
Robin
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

MRP/ERP Made Easy

Reviewed on 08/09/2021

Pros

This is an of the shelf product, simple installation and implementation

Cons

A free trial will help with potential new customers

Response from MIE Solutions

Robin, Thank you for your feedback. We are glad that you found the installation of MIE Trak Pro simple and easy! As for your suggestion regarding a free trial, we have considered this and find that, due to the nature of ERP software and the setup required, it is very difficult to offer a free trial without training and implementation help. However, we are always considering new ways to help potential customers get comfortable with the layout and navigation of MIE Trak Pro. Again, we appreciate your feedback. Please contact me if you need anything at all. –Scott Pierson, COO

Karen
Overall rating
  • Industry: Packaging & Containers
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Excellent Customer Service

Reviewed on 10/09/2019

Pros

Purchase order is very easy once it is set up.

Cons

We have such specific needs that some of this program does not work well for us. It is hard to use some of the functions that would be really helpful if we could manage them.

Verified Reviewer
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Decent software, needs some trimming.

Reviewed on 05/06/2018

Making POs and creating WOs.

Making POs and creating WOs.

Pros

It's extensive and covers most of what you'd need to do in an ERP system. Customer support is readily available.

Cons

Not intuitive, takes a long time to learn, too busy, slow. Although customer support is available my experiences have been mixed, the techs are too fast on their end and assume you know everything they're doing and talking about, didn't end up helping me.

Response from MIE Solutions

Hello,

We're sorry you were unable to get the support you needed to use MIE Trak to the best of it's ability. We would love to set up some individualized training or support time with your team to get you all the tools you need. Please give us a call any time at 714-786-6230 x2 or at [email protected] so we could get that set up for you. Thank you for being our customer!

Laura
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Overall Great Program

Reviewed on 10/08/2023

Wonderful ability to track an order from PO to Receiving all the way down to payment of invoice. ...

Wonderful ability to track an order from PO to Receiving all the way down to payment of invoice. Love it!

Pros

I personally came from a company that used a different program and switching from the other program to Mie Trak Pro, to me, was an easy change over. I few things I had to teach myself because I made the switch over and the prior employee had not learned exactly how to use this program. My favorite and top "Like" would be the ability to post and if you find a mistake, all you have to do is go back and un-post, correct your mistake and repost again. No crediting out your whole mistake and re--doing the whole process again.

Cons

I'm sure I just haven't figured them all out yet, but I would like better search options with a little more detail in what your result it. Maybe even the ability to control which columns you want to include in your search. But, like I said. I made need more time with the program.

Response from MIE Solutions

Laura,

Thank you so much for your feedback. We are glad to hear that you are getting great use of MIE Trak Pro at Herman Reeves. We also appreciate all suggestions for features and functionality that would improve your user experience. I will pass this information along to our internal development team. If there is anything else you need our help with, please contact me or our support team any time!

Best,
Scott Pierson, COO

Angela
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

The software has work well and provides all our need.

Reviewed on 10/08/2023

A Reliable Software. Have not encounter any problems.

A Reliable Software. Have not encounter any problems.

Pros

It Provides us with many great reports. If you knew what you wanted to keep an eye on your business, like employee Efficiency, Costing Report, Production Schedules, Machine maintenance, Request for Quote Report (to measure the success on each quote) Sales /Revenue Report then you could design all these reports for it -under “Quick View” Great BOM features- Enable you to drill down to difference level of BOM -anyone who is a Cost Accountant would love this feature.

Cons

As we are in Australia, we are not able to reach the support teams on the same day due to time difference, but we always received quick responded answer in the following morning.The system can be overwhelming for a new employee/starter as it has many features with difference functions and levels.

Garrett
Overall rating
  • Industry: Machinery
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Decision We Made in Software!

Reviewed on 10/08/2023

The overall experience with MIE Trak Pro is excellent. The software is very powerful and fast. ...

The overall experience with MIE Trak Pro is excellent. The software is very powerful and fast. The implementation went smooth with their people helping us the entire way. We use all of the system from quoting to accounting. The customer service and support has been outstanding.

Pros

We like the flexibility MIE Trak offers in reports and quick views.

Cons

There are some bugs from time to time, but they offer updates several times per year.

Deborah
Overall rating
  • Industry: Machinery
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Oxy-Gon

Reviewed on 11/08/2023

Great the system and the internal group and wonderful to work with

Great the system and the internal group and wonderful to work with

Pros

Everything and the ease of use for each department. Also the way everything is tracked together.

Cons

Accounting can be a little redundant but is still very functional

Verified Reviewer
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Mietrak Pro Review

Reviewed on 30/10/2018

Pros

This software is very reliable and capable of generating many reports to help us with daily tasks and decisions. Most importantly the support we receive from the team at MIE is excellent.

Cons

There is nothing I dislike about Mietrak, however, it's only as good as the info you put in, so everyone has to be on board.

Response from MIE Solutions

Valued Customer-

Thank you for your wonderful feedback and for reminding anyone who is looking for a solution that having a supportive team is key to ERP success.

Our technical support representatives appreciate your feedback and will continue to provide excellent service to you and your team!

It is an honor to work with you and we look forward to continuing this wonderful partnership!

-The MIE Solutions Team

David
David
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

MIE Trak Pro

Reviewed on 25/10/2018

Although we are still in a relatively infant stage of our MIE Trak Pro journey, we are already...

Although we are still in a relatively infant stage of our MIE Trak Pro journey, we are already reaping the benefits of having a flexible, user friendly ERP system. We have a clear vision of where we want to be in terms of MRP and works order management and we have every confidence that MIE Trak Pro and its excellent support team will help us to achieve those goals.

Pros

High levels of flexibility.
Excellent support.

Cons

Occasionally bugs aren't picked up prior to updating to new build.

Response from MIE Solutions

David-

Thank you for your wonderful feedback and for your feedback about bugs rolling over into the new builds. Our development team thanks you for your help in bringing awareness to any bug in our system so we can fix it as quickly and efficiently as possible.

It is an honor to partner with you and help you achieve your company's goals. We look forward to continuing this partnership for many years to come!

-The MIE Solutions Team

Verified Reviewer
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Good Experience

Reviewed on 05/06/2018

Pros

Ease of use, intuitive. Very much geared towards sheet metal manufacturing. easy look up capabilities.

Cons

We are on a down rev. version...therefore have not yet realized the benefits of the new versions. Custom reports can be challenging.

Richard
Overall rating
  • Industry: Aviation & Aerospace
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Happy Customer

Reviewed on 10/08/2023

Excellent, highly recommend

Excellent, highly recommend

Pros

The integration of every aspect of our business

Cons

Customer service, creating a ticket, It is nice to be able to talk to a human form the onset if we h ave a problem instead of an automated ticket

Response from MIE Solutions

Richard,

Thank you for your positive review of MIE Trak Pro. We are so glad to hear that you're a happy customer. When it comes to support, we completely understand the desire to speak on the phone with a technical representative. Our goal is that each ticket is addressed with a phone call from our team, not just an email. If you have any other concerns, please reach out to me any time!

Best,
Scott Pierson, COO

Joseph
Overall rating
  • Industry: Medical Devices
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Financial Controller

Reviewed on 10/08/2023

The implementation team was very responsive and wants your business to succeed.

The implementation team was very responsive and wants your business to succeed.

Pros

MIE Trak Pro is the most all encompassing ERP solution at an affordable level.

Cons

A few of the lesser important features could use a bit of upgrading (time clock, preventative maintenance, but nothing that is mission critical.

Alternatives Considered

NetSuite and SAP Business One

Reasons for Switching to MIE Trak Pro

All encompassing ERP solution.

Response from MIE Solutions

Joseph,

Thank you so much for your review of MIE Trak Pro. We are so glad that you chose to partner with our team over other providers and we hope to continue meeting your needs in the many years to come! As for your suggestion on upgrading some of our features and modules, we would love to pass that information along to our development team. Of course, if you ever see a specific item you think could use improvement, please do not hesitate to submit a ticket. We appreciate your partnership and your positive feedback! Thank you, again.

Best,
Scott Pierson, COO

George
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

review

Reviewed on 14/08/2023

good good tool for creating work orders and track jobs in the shop.

good good tool for creating work orders and track jobs in the shop.

Pros

easy to use for my application routing our daily work

Cons

estimating which I have not get a handle on yet.

Rich
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

MIE User 23 of 23 years

Reviewed on 14/08/2023

Been very good. Mie is always available for tech support and go above and beyond for any requests...

Been very good. Mie is always available for tech support and go above and beyond for any requests we have had over the years.

Pros

MIE is a full featured easy to use software package. From quoting to invoicing we utilize this software to run our entire business.

Cons

SQL Database based. SQL can be slow at times for queries on large databases.

Misty
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Shop Software

Reviewed on 16/03/2023

My overall experience has been excellent. Anytime I have an issue, I submit a ticket, and one of...

My overall experience has been excellent. Anytime I have an issue, I submit a ticket, and one of the reps will contact me same day to help me fix it or find a better way. Every single person I have dealt with has been AMAZING! They are so helpful and knowledgeable and they will stick with the ticket until it is resolved or another avenue has been found that works better. Hands down, their customer service is the best!

Pros

MIE Trak Pro is user friendly, easy to navigate, has multiple functions that fit our industry, but most importantly, we are able to track each job/work order from start to finish. Customer service is the very best I have ever used.

Cons

The only issues I have had with MIE Trak Pro are the few times I needed something that was not part of the design...usually related to the employee timeclock recordkeeping. Thankfully, we have found ways around it with the excellent customer service team at MIE Trak.

Response from MIE Solutions

Misty, thank you for your kind comments. We really appreciate the partnership with your company since November 30, 2005. We will be sure to pass along your feedback to our entire team during our meeting this Friday.

We appreciate your comments on the future direction of MIE Trak Pro and we will be sure to share it with our development team. If there is anything else I can do to assist, please don't hesitate to reach out to me directly. –Scott Pierson, COO

Christian
Overall rating
  • Industry: Plastics
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fantastic program

Reviewed on 10/11/2022

I recommend MIE Trak due to it's ease of use and fluidity. I've had a great experience with MIE,...

I recommend MIE Trak due to it's ease of use and fluidity. I've had a great experience with MIE, only issues I've had are issues that aren't the programs fault.

Pros

Ease of use, accessories available to make processes all digital, fluidity of the program.

Cons

None that I can think of. There's still a lot of MIE I have yet to explore.

Response from MIE Solutions

Christian, we appreciate your kind words and hope that you continue having a great experience using MIE Trak Pro! If you need anything, please contact me at any time. –Scott Pierson, COO

Kurt
Overall rating
  • Industry: Mining & Metals
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

MIE Trak Review: Prismier

Reviewed on 14/03/2017

-

-

Pros

1)Your team's commitment to providing the tools and support necessary for our successful implementation, Mie Trak has an excellent support team in place. 2) For our use in manufacturing the Automatic and coherent workflow from one department/function to another, ensures a smooth transition and quicker completion of processes. This also ensures that all the inter-departmental activities are properly tracked.

Cons

"Myself : Creating custom Forms and Reports, difficulty finding the appropriate fields for data needed -- Field name in database is sometime different the field title that shows in module which can be tricky trying to find. Note: There are a couple of Modules we are not using:
a. Invoices: ( we use QuickBooks)
b. Quality Control: ( we have purchased -Unit-Point - integrated with MieTrak - our Quality Director can answer specifics regarding this if needed.
c. CRM ( we have purchased our CRM Sales pipeline - which is integrated into outlook)

Julie
Overall rating
  • Industry: Plastics
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excelent Software

Reviewed on 10/10/2019

I have had Mie Trak for over 9 years now and it keeps our business running smoothly day to day and...

I have had Mie Trak for over 9 years now and it keeps our business running smoothly day to day and is easy to use.

Pros

The Software is easy to use in every day running of the business, the support is always there, any questions the team are always willing to help.

Cons

The glitches in the system, Work Centres not working properly but this is due to the way we set it up.

Response from MIE Solutions

Julie, Thank you for your excellent rating and review of MIE Trak Pro. I hope that our team continues to provide the support and help you require as the years progress. Please contact me if you need anything at all. –Scott Pierson, COO

Sarmad
Overall rating
  • Industry: Mining & Metals
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Weldflow Metal Products Experience of MIE Trak

Reviewed on 08/02/2017

Weldflow is a sheet metal is a contract manufacturing facility in Ontario, Canada. We are a small...

Weldflow is a sheet metal is a contract manufacturing facility in Ontario, Canada. We are a small company and was not sure of ERP software available for sheet metal environment. It has been a very intuitive experience with this software as it caters for almost all nuances of our operation.

Pros

We are using MIETrak version 11 and has it with us for last 4 years. The product has the flexibility to use different modules. Though the software has accounting capabilities and interfaces with Quickbooks, however, we only link it to download our vendors and customers and chart of accounts.The vendor has a very responsive technical support system and whenever there has been issues or items that we do not understand there has been technical support available to resolve an issue on hand for that time.

Lawrence
Overall rating
  • Industry: Mining & Metals
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Powerful software for a business that wants to control a lot of information. The possibilities...

Reviewed on 22/02/2018

I have 25+ users so the annual maintenance and support fee is expensive. However, the support is...

I have 25+ users so the annual maintenance and support fee is expensive. However, the support is outstanding. Any one of my users can request support directly with Mie Solutions and a tech will remote in to the user's desktop and walk them through the problem, which is usually not a software issue, but user error. This remote in feature is built into the software. Excellent support!

Pros

Powerful and feature packed. Our business has grown over 50% (coincidentally) since implementing MIE Trak Pro and the software has handled the growth without a problem. More users, more transactions and more parts have not bogged down the system. The seamless integration from accounting to purchasing to manufacturing to shipping is excellent.

Cons

A powerful package takes a lot of time and energy to implement. This is not something a busy company can do overnight and the learning curve is a bit steep. I think this would be the case with any complete Accounting+MRP system.

Bruce
Overall rating
  • Industry: Mining & Metals
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

It has proven to be a good ERP system that which gives all the information you need to run...

Reviewed on 18/05/2017

Greater visibility of what is going on in the business

Greater visibility of what is going on in the business

Pros

menus are easy to follow
for its price gives you a very powerful system to run your business
Quick view reporting gives you access to data that the normal reports do not give
The general report writer is easy to use
easy to look into system to see where in the factory the goods are
Scheduling and capacity planing is easy to set up and maintain
works orders are detailed and easy to follow

Cons

General ledger is simple
rework for both externally discovered faults and internal is cumbersome and reporting needs improvement
need better control on new builds as some causes more issues

John
Overall rating
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

MIE Trak

Reviewed on 26/09/2019

We have been using the software now for a number of years & find now that our business would not be...

We have been using the software now for a number of years & find now that our business would not be able to function with out it

Pros

Ease of use once you have had the training

Cons

To many options its a catch all type of software

Response from MIE Solutions

John, Thank you for your kind words about MIE Trak Pro. We are glad that you have found it easy to use and we hope that your business is continuing to thrive with the help of MIE Trak. Please contact me if you need anything at all. –Scott Pierson, COO

Jo
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

CPL Review

Reviewed on 23/08/2019

As a business we have found MIEtrak to be very beneficial for our production ensuring we have a...

As a business we have found MIEtrak to be very beneficial for our production ensuring we have a history of all our builds and the parts use on each one.

Pros

The ease of use and the fact that you can search using various options, makes finding the information required a breeze.

Cons

When creating a purchase order it automatically searched for a Customer as opposed to a supplier.

Response from MIE Solutions

Thank you for the review!

Steve
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

MIE ERP software

Reviewed on 09/11/2018

I have used MIE for many years and have recommended the software to other companies.

I have used MIE for many years and have recommended the software to other companies.

Pros

The total control over our business. It answers all the questions needed to be in control.

Cons

Not checking for any issues when updating the software.

Response from MIE Solutions

Steve-

Thank you so much for your feedback and for recommending MIE Trak Pro to others. We truly appreciate your loyalty and support!
We are continually striving to fix any issues discovered in the software before releasing updates.

Thank you for taking the time to let us know how we're doing; we look forward to continuing our partnership with you!

-The MIE Solutions Team

travis
Overall rating
  • Industry: Machinery
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The software has allowed us to grow our business and meet the demands of our customers.

Reviewed on 05/06/2018

Increased sales, true understanding of part cost, and most importantly, TRACK-ABILITY!

Increased sales, true understanding of part cost, and most importantly, TRACK-ABILITY!

Pros

Mie Trak pro has worked with us to better understand what is going on in our shop and allowed us to accurately know where to improve.

Cons

There is so many features it makes us feel we need more work in order to use them all. There could be an ai assistant that will do your job but then again thats what they pay me for.