Help Desk Migration Reviews

Integration with our existing product was very complicated without internal engineering and developer help, that would be lengthy and time-consuming and push our project out by weeks, maybe months. With the Help Desk team, we were able to accomplish this in under a week!

The time-zones that we all work in collectively made it almost impossible that there weren't breaks in the customer experience, but Help Desk team was very supportive in asking when we would like to start migration processes and was very responsive during the last phase of the project with timeline updates and check-ins.

Easy system users can log into and track for all of their help desk needs

The search functionality does not seem to always be accurate. Also, not easy to migrate and get what you need from it.

I liked that it was so simple and easy to migrate. Also, the customer service team is amazing it helped us make the first migration smoothly.

I would have loved for more tools and services to be available. But hey, it's very good with what it already has.

Super easy to setup and use
Support was there ALL the way

Had to create myself on the SOURCE system and grab 'Account Owner' status in order to get things done easier; if anything can be done to make that less hassle-free could be a bonus

I recently was faced with the challenge of migrating from Freshdesk to Zendesk. We had around 1500 tickets and 600 contacts. After searching around for services to assist in the move I found Help Desk Migration. Their prices were super competitive, well under the other options on the market, and when I reached out to ask more, they were super helpful and quick to respond with any and all information I required.

I was especially concerned about security, HDM described their approach and I was impressed with how well thought out their process was and how respectful they were of their customer's data.

They even reminded me as soon as the migration was complete to change passwords and ensure our instance was secure. All the way through they were helpful and followed up to ensure everything was as we needed and expected. I have no hesitation in recommending HDM if you need to do a migration. Absolutely great in every respect.

Totally automated. Easy tools for field mappings. Retained all ticket histories

It would have been nice it knowledge base article links and embedded videos could have been updated a part of the migration process.

The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.

It migrated most of the important data we needed, from Intercom to Zendesk, saving us a tremendous amount of time, and the cost was a fraction of what we had been quoted by other similar services.

There was a hiccup with making a payment, and a "failure" the first time we tried with migration of our conversations. But they got the issue resolved before our fairly tight "go-live" window was over.

An uncomplicated product and amazing service. We were looking for a tool to assist with the switch of our ticketing system and help center. Individual solutions cost several thousands of euros. This solution was cost-efficient, fast and the service provided was excellent! A company to look out for, because this is how customer service is done!

nothing. We were really happy with everything "Help Desk Migration Services" did for us!

Being able to reference our old Zendesk tickets in Freshservice was a must. This got the job done! The price was far less than what Freshservice wanted to charge. They did a delta import at the end as well.

I did not find any cons to their product.

Sales - I love when I communicate with guys who knows what, how and why to sell you something
Support - When it comes down to support they do the extra steps to make sure everything is working what the support it's suppose to be in my eyes.
Product - do exactly what it says it will do

This is the best migration service out there.
HMD is very service minded, they kept in contact during the entire migration to make sure everything was 100% .

I actually didn't found nothing . It is the perfect migration tool , easy to use with stellar support.

Support was the most helpful of any that I've ever seen. Migration was easy and speedy.

Not everything I wanted could be brought over in the migration, or if more could, it would cost an additional fee (although the extra fee + original fee is less than other companies).

I didn't know what to expect from some random thing I found on the Jira marketplace, and I was BLOWN AWAY. The team was incredibly responsive, and the tech was solid. The price was perfectly reasonable to save me time dealing with a one-time migration, and I'd definitely use them again

I was perfectly happy with the software, no real cons

Ease of use and outstanding support, they have been very responsive throughout the process.

Cost is a little bit high as we were charged per record to be imported

It worked and the reporting was enough to give me confidence that my records had migrated successfully.

I can not say there are any particularly negative aspects - I guess at a push, I'd like even more granular reporting to increase my confidence level that the migration had included all records.

All process is online, easy, with documentation and support via chat and phone. Support agents are very friendly and effective. The Delta migration service to sync the last records entered during the migration process was very helpful as well.

(I don't remember anything relevant here.)