ComplianceQuest Reviews

When a configuration was requested we did not receive information on impacts of configuration and as a customer were expected to tell them 'where' all places changes exist.At deployment have struggled to get timely customer support. Also fields available on list views/reports are duplicate and very unclear. Makes end users confused on which fields actually are valid and inefficient to produce reports.

I like the program. Just wish that we were set up better and had more people interested in using it.

I have had a great experience with ComplianceQuest from beginning discussions to solution implementation and Go Live!

Awesome tool for quality management to every organization. Really impressive and flexible tool for quality audits and CAPA management. "Flexible and readymade features".

Great team to work with, always supportive.

Regulatory Compliance, Quality Management, Document Management, Audits, Employee Training and Certification, Reporting and Analytics etc

ComplianceQuest technical team provided great support through the process. They made sure everything was to our liking.

User, admin, product owner

It is a good system which has provided overall flexibility and traceability in the workplace.

Our road to implementing ComplianceQuest (CQ) Incident Management, Change Order, Controlled Document, Training, and CAPA has had some detours. We began implementing Change Order, Controlled Document, and Training only to leave it mid-stream to implement Incident Management. Through our changing courses, the ComplianceQuest team was very patient, supportive, and professional, truly a superb team! They listened to our needs and set our configurations, including searching for solutions. When we asked for record attachments to be sent with automated Supplier email notifications, they found a way! We were able to move our historical data into CQ and use the reporting and dashboard tools to analysis prior year data against new year. We will be able to use their Document Migration Utility to upload 1000+ SOPs, Work Instructions, and Forms from our server to CQ. Our IT team was able to work with the ComplianceQuest team to setup auto-syncs with our HR and ERP systems so Personnel and Parts data necessary for the eQMS are available and always current. We are getting ready to auto-sync our Supplier Accounts and Contacts next to Salesforce. The Technical Support team is wonderful for issue that arise after implementation. They are responsive, patient, courteous, knowledgeable, and not above sharing little secrets to make things move a little more smoothly.

Wonderful but changes need to be worked on with full capacity to meet customer needs.

The support and expertise provided by ComplianceQuest along with their commitment to customer success is 5-star all the way.

We were looking for a QMS software and one of the consultants recommended that we look at a few cloud based QMS software. We were unsure if we wanted to go cloud since data privacy was critical. Reluctantly we looked at several cloud based QMS vendors and ComplianceQuest cloud based QMS stood out. The other cloud based QMS has got a long way to come to what ComplianceQuest can offer as capabilities, security and flexibility. In our opinion, ComplianceQuest offered us the best value for money.

We had an existing QMS system that was out dated and needed to be replaced. The vendor whom we had bought it from simply was not meeting our expectations. Our customers are global in nature and we get audited frequently. To meet these audit requirements and also to support the growth of the company, we chose ComplianceQuest to manage our QMS needs which included Document Control, Training, Nonconformance, CAPA, Audit and Equipment Management processes. We got all of these processes implemented in about 3 months. The implementation team was there the entire step of the way. In-fact, we had to tell them that we could not move at the speed they were willing to assist us.

The software works very well. Being designed using SalesForce.com platform, makes the application configuration easy and also effortless. The processes are used by management, mid level managers and line level personnel. I must honestly say that the software continues to exceed my expectations. Also, now I am suggesting that we should use more and more cloud based systems as they clearly are easier to implement and maintain compared to our in-house systems.

The reporting engine is very flexible and we can create almost any reports that we want. They gave us a good number of reports already in the base application. They also showed us how Dashboards can be created. I wish ComplianceQuest provided me best practice dashboards already as a starting point. When I pointed this out, they responded and gave us best practice dashboards as a starting point in just a few days.

I usually do not give recommendations. But when ComplianceQuest suggested that I perform a review, I told them I could not give them 5 stars as I do not believe in anyone getting 5 stars!

As the Director of Quality for a diagnostic company, I was entrusted with the responsibility of finding a QMS platform for our ISO and Healthcare compliance. Between IT and Quality, we unanimously selected CQ platform. After evaluating close to 10 different applications extensively, we chose CQ Platform for our QMS requirements.

CQ did not let us down. The power behind the application and our success is the following:
1. Configuration to our liking: The application can be tailored to make a process as simple or as complex as we wanted. This ability allowed us to make the application work for a specific process in the way that our process owners needed.
2. Social Collaboration: The application's unique feature of social collaboration was simply amazing. We have not seen this capability with any other QMS vendor. The Social Collaboration feature allowed us to set-up collaboration channels across locations, departments and product lines. We can now ask an expert from another location for advice or assign a task as part of a process rather than relying on out dated communication models. Our CAPA or Change process quality has improved dramatically. Before CQ, the sharing or collaboration of information across locations was almost non-existent.
3. Reporting: Clearly the best out there. CQ has a very good reporting platform. Creation of reports is easy and elegant. The report scheduling feature has saved us a lot of time running and delivering reports to managers a breeze. I have used some of the established QMS applications in the past. Usually, we have to revert to Crystal Reports or invest in expensive reporting tools after the QMS platform was deployed. The cost savings with this alone was more than what we paid for the CQ platform.
4. Customer Service: CQ's attitude of customer comes first rings true in every aspect of their dealings with us. They are there regardless of what the issues were and worked with us to address them promptly.

I am now a big believer in CQ platform. I will root for their success as it has been a long time since I found a company with not only a strong product but very good customer service.

Benefits: 2 FTE