Linnworks Reviews
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29 Reviews for UK Users

- Industry: Business Supplies & Equipment
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
The perfect tool to help manage your multi-channel systems
Reviewed on 30/11/2021
Pros
I love the user interface and how it is so quick and easy to not only manage your product data and key information but also how it integrates with just about every major piece of software at the press of a button
Cons
The lack of SAP integration forces us to not use linnworks in its full capacity
Alternatives Considered
RithumReasons for Switching to Linnworks
Cost was a big deciding factor but the Linnworks support we receive is second to none and any issues we have are either fixed or options are given to us to get third party developers involvedResponse from Linnworks
Hi Tom,
Thanks for the positive review! We love hearing how our software has enabled you to manage multiple sales channels with ease.
I'll make sure to pass on your kind words to the support team, they will really appreciate it.
Thanks again.
Lucy Allen,
Product Marketing Manager
- Industry: Wholesale
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Exceptional powerful software that grows your business
Reviewed on 01/12/2021
I've used them for 10+ years. It's a strategic and essential ingredient within my business. The...
I've used them for 10+ years. It's a strategic and essential ingredient within my business. The team running it are innovative and ahead of the game.
Pros
Alot of work has gone into improving the system. I've used it for 10 years or so. It 100% stable and easily replaces 1-2 full time staff.
The team behind it are constantly looking to improve and stay ahead of the game.
Cons
It has some niggles, like all software, but their support is exceptional 24 hr service literally.
Alternatives Considered
ChannelGrabberReasons for Choosing Linnworks
Better value - you pay a fixed price, not a % of turnover.Switched From
RithumReasons for Switching to Linnworks
Far superior technology that grows with your businessResponse from Linnworks
Hi John,
Thanks so much for the positive review! We love hearing from our customers - especially those that have been with us for many years. We pride ourselves on key points you mentioned including innovativeness and excellent support so we really appreciate this being noticed.
Thanks again for your feedback and kind words.
Lucy Allen,
Product Marketing Manager
- Industry: Consumer Goods
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Linnworks made running my business easier
Reviewed on 31/12/2024
Pros
what I like most about linnworks works would be how easy the API integration into marketplace and shipping partners are. The software allows me to save time and expenses because it allows my marketplace to run in one place
Cons
what I like least about linnworks would be it can be a time consuming setting up your software up as well as on the expensive side
Response from Linnworks
Thank you for your review! We're glad to hear that Linnworks helps you save time and money by simplifying your integrations with marketplaces and shipping partners.
We understand that initial setup can be time-consuming, and we're always looking for ways to improve the onboarding experience. We also appreciate your feedback on pricing.
Thank you for choosing Linnworks!
- Industry: Consumer Goods
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Overpromised features of software and upfront director of sales lied about multiple items
Reviewed on 01/06/2023
Terrible. I wish I never agreed to a 12 month contract with them.
Terrible. I wish I never agreed to a 12 month contract with them.
Pros
At first, I liked the look and functionality of it. However, they could care less about having a good working relationship with you. They will continue to charge you if the software is not a good fit for you. I could not be more frustrated with poor service and responses. This has been the WORST experience thus far working with a software company.
Cons
Customer service is a joke. I have no clue who is in charge. The [sensitive content hidden] jumps in when I have an issue rather than the account rep who was assigned to me. They are slimy and have lied multiple times. They say they offer demand forecast but they do NOT. They said you can track sales per sku same day but they do not. There are so many bugs in this software. Not useful at all. You are much better off using your own spreadsheets to track inventory.
- Industry: Retail
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Just starting the Linnworks journey....
Reviewed on 29/11/2021
Pros
Serves as an integration between our legacy system and the ability to scale marketplace expansion.
Cons
Just getting to know the software, so difficult to say at this stage.
Alternatives Considered
RithumReasons for Switching to Linnworks
The Linnworks team listened to my requirements and understood that our knowledge was limited, but offered the best solution at a competitive price.Response from Linnworks
Hi Mark,
Thanks for the review! It's great to hear about your positive experience as a new customer. We're excited to continue this journey with you.
Thanks again.
Lucy Allen,
Product Marketing Manager
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good all round option
Reviewed on 22/08/2019
Overall an very good system especially when you take into account the cost of it compared to other...
Overall an very good system especially when you take into account the cost of it compared to other systems. Does a lot but could still do thing better while providing important business task within the system.
Pros
- Has a lot of features that other systems may charge for
- Has a chat systems for support
- Can integrate with website and online marketplaces
- Can integrate with many couriers
- Can create Rules for dispatch and integrated invoices
Cons
- System looks a little old
- Can sometimes not works as you need
- Feel like some processes could be simplified
- poor reporting and unable to link to accounts well or without paying more
- Industry: Retail
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
I have used for over 7 years and is a good platform
Reviewed on 27/10/2023
Pros
Linnworks has truly transformed the way I manage my e-commerce business. As an online seller with shops on eBay, Amazon, and Shopify, I needed a solution that could streamline my operations, and Linnworks was there.
Cons
Over the last 2 years I think they have been bought out and the prices are changing alot.
Response from Linnworks
Hi Richard,
Thanks for the positive review. It's amazing to hear how Linnworks has transformed how you manage your business and streamlined operations.
Regarding your second point, I just wanted to confirm that Linnworks haven't been bought out. We acquired SkuVault last year to extend our platform offering and it now sits under the Linnworks brand as an IMS and WMS product.
Thanks again!
- Industry: Food & Beverages
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Great order processing solution for SME, but can be clunky
Reviewed on 24/06/2020
We outgrew the solution and found it increasingly frustrating to use. but it can get the job done...
We outgrew the solution and found it increasingly frustrating to use. but it can get the job done for smaller businesses with lower volumes for sure.
Pros
Easy to set up and use. Proactive support. Low cost solution. Support many key sales channels OOTB.
Cons
Mapping skus by channel is clunky. Slow response on scheduled tasks. Occasionally unhelpful error messages. Clunky import and mapping via csv. Inventory control can create unexpected results at times.
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
It allowed us to sync our bigcommerce stock with our Amazon...
Reviewed on 27/02/2018
Pros
It did do what it said on the tin... But it wasn't the nicest UI to use and needed some attention to get your head around how it all worked. It seemed the best out of the bunch of stock management.. Still had it's problems..
Cons
Didn't always sync stock and the software crashed a fair bit. the UI was horrible to use at times.. It wasn't so bad once you worked out what does what... But for a new user it's pretty nasty!

- Industry: Accounting
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
I'm leaving them because I need Xero integration built in
Reviewed on 06/08/2018
Ok, staff are nice but software lacks Xero functionality that I need.
Ok, staff are nice but software lacks Xero functionality that I need.
Pros
Really helped me get control of the warehouse
Cons
Hard to update product data in bulk. The training materials online are not well organised and lack structure meaning you are dependent on support which is not amazing
- Industry: Consumer Electronics
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Reliable and pretty customizable
Reviewed on 03/01/2024
Pros
It's able to cope with any volume whatsoever. Any spike or high volume and this software can deal with it.
Cons
The pricing is high, can be difficult to tweak for some less technical-minded people. Much preferred the desktop version to the cloud.
Response from Linnworks
Thank you for your review! We're glad to hear that Linnworks is reliable and can handle high volumes effectively.
We appreciate your feedback on pricing and the intuitiveness of the product too. We're always looking for ways to improve the user experience and make Linnworks more accessible for all users.
Thank you for choosing Linnworks!
- Industry: Consumer Goods
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
centralize sales from various channels - all fundamental improvement request are ignored
Reviewed on 04/12/2021
well, it has been helping to grow but the recurring lack of support and unclear development...
well, it has been helping to grow but the recurring lack of support and unclear development strategy is really turning this experience into a bitter one.
Pros
Centralize all our sales platforms.......
Cons
All fundamental improvement request are ignored. They release new functions update but these have bugs or design errors. Despiting reporting them and somehow confirmed, nothing has been done to fix them causing daily usage to be painful.
Response from Linnworks
Hi Antoine,
Thanks for your review, information like this enables us to improve both the product and service we provide for our customers so we appreciate your feedback.
I've passed this onto the relevant teams.
Thanks again,
Lucy Allen,
Product Marketing Manager
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Good basis for a eccomerce business
Reviewed on 03/12/2021
Using this software daily in order to process orders, manage stock and run basic reports is...
Using this software daily in order to process orders, manage stock and run basic reports is obviously invaluable to a eccomerce business, overall the system pretty much does what it says it's going to do. I do find that Linnworks support is often lacking and more often than not I have had to solve issues myself which can be frustrating. Setting up new marketplaces and introducing new processes can be quite hard to achieve without painful interactions with Linn Support.
Pros
Linnworks offers a fairly user-friendly system that can be somewhat customisable to what a small/medium eccomerce business needs. The order management system is on par with many other competitors and the new desktop version of the order processing is far more intelligent however does look a little cluttered so can be hard to use in a rush. The listing process for many marketplaces in pretty standard and does offer the ability to create an almost endless list of properties to suit your product types.
Cons
The software can be slow and buggy somewhat, there are also issues with using certain functionalities on Firefox/Chrome so often you will need to have both browsers open which isn't ideal.
Response from Linnworks
Hi Mikaela,
Thanks for the review and feedback. We appreciate receiving this information to make sure we can provide the best product and service to our customers, we've taken your notes on board.
Thanks again,
Lucy Allen,
Product Marketing Manager
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Reliable backbone of an eCommerce business
Reviewed on 01/03/2022
Excellent. We are happy with the product and it has helped us grow as a business
Excellent. We are happy with the product and it has helped us grow as a business
Pros
Excellent marketplace management, catalogue management and dispatch.
Cons
Weak points are reporting and warehouse management
Reasons for Choosing Linnworks
Volo was buggy and expensiveReasons for Switching to Linnworks
Price and functionalityResponse from Linnworks
Hi Trevor,
Thanks for the review. We love hearing how our software has supported your business growth. We look forward to helping your business automate processes and grow even further.
We also appreciate your points regarding reporting and warehouse management. We have enhancements for both of these coming soon so watch this space.
Thanks again,
Lucy Allen, Product Marketing Manager
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Brilliant softwear
Reviewed on 03/12/2021
Linnworks has been an amazing piece of soft wear that has helped grow the business massively!
Linnworks has been an amazing piece of soft wear that has helped grow the business massively!
Pros
Very easy to use, loads of different options to suite your self, customisable! Very little issues
Cons
There is minor things what we hate about the software the main one being labels some times print on a PDF instead of automatically going to the printer.
Response from Linnworks
Hi Reece,
Thanks for the positive review. It's great to hear how our software has enabled your business to grow.
We also appreciate your feedback about the label printing, I'll make sure to pass this onto the product team.
Thanks again,
Lucy Allen,
Product Marketing Manager
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Solid software
Reviewed on 03/12/2021
good functionality, easy to use and connects to all marketplaces
good functionality, easy to use and connects to all marketplaces
Pros
Vast integration to channels and easy to use. unlimited users and SKUs
Cons
A little expensive and tech tickets sometimes take time to be resolved.
Response from Linnworks
Hi Daniel,
Thanks for the review! We love hearing from our customers especially when our software is able to make a positive difference to them.
Thanks again - we really appreciate it.
Lucy Allen,
Product Marketing Manager
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Linnworks Multi Channel System
Reviewed on 03/12/2021
Very good, customer service is good and always answer the phone
Very good, customer service is good and always answer the phone
Pros
integration to multiple channels was easy and seamless
Cons
Lack of customisation, we can't seem to make any individual changes
Response from Linnworks
Hi Richard,
Thanks for the positive review. It's great to hear our software has enabled your business to seamlessly integrate with multiple sales channels.
I'll make sure to pass back your feedback about customisation on to the wider team.
Thanks again,
Lucy Allen,
Product Marketing Manager
- Industry: Apparel & Fashion
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Excellent Software
Reviewed on 03/12/2021
Pros
Inventory management and product listing
Cons
Some features got longer to develop for example images with extended properties for magento2 and shopify
Response from Linnworks
Hi Mevan,
Thanks for the review! It's great to hear that you're satisfied with the core features of our software. We've taken your feedback on board regarding feature turnaround time.
Thanks again,
Lucy Allen
Product Marketing Manager
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Just find something else
Reviewed on 27/06/2022
If I could go back, I would find a different order management system. At this point, it's far too...
If I could go back, I would find a different order management system. At this point, it's far too late to stop deployment, but nothing about setting this up is easy. This experience has been very frustrating and I would not recommend this product to anyone.
Pros
If I had a small company and only a few orders to process a day, this would be fine.
Cons
This product makes scalability difficult an is not intuitive to set up. The Warehouse Management System is buggy as well as expensive. The customer support is very weak. Our rep doesn't seem to know anything. We had training sessions set up for weeks now, but no one has managed to learn anything. No one over there can seem to answer any questions let alone even reply to an email.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Linnworks is the best in the League.
Reviewed on 29/04/2022
I was in the pioneers of using this product but as the time passed it goes very expensive.
I was in the pioneers of using this product but as the time passed it goes very expensive.
Pros
It has most features and integrations which Sellbrite, Stockkonnect and Selics dont have.
Cons
Its server is slow and Support takes a lot time, its also goes expensive after certain order limits.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Reviewed on 06/02/2018
- Industry: Textiles
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Suck you in and then spit you out.
Reviewed on 23/05/2019
Pros
fairly easy to use.. nad then they hit you with a price rise once you have got used to the software
Cons
Raising the Prices by 350% and saying the majority of customers will pay less. Seeing as none of their prices have decreased they are lying saying that the majority will pay less as the majority will be small customers on the lowest price bracket.
- Industry: Wine & Spirits
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
takes some learning
Reviewed on 12/01/2023
Pros
it gives you so much visibility into inventory
Cons
takes some learning time but I think it all depends on how you have it set up.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great all around software but is lacking in a few key areas
Reviewed on 04/12/2018
Overall experience is OK and the application proves to be very capable. But is lacking in the...
Overall experience is OK and the application proves to be very capable. But is lacking in the documentation area. I find that its much easier to reach out to support to get the necessary information.
Pros
Generally easy to use.
24 hour support.
A lot of value for the cost
Cons
Lacking in a few key areas and often find that you need to jump through hoops to accomplish a simple task.
- Industry: Retail
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product a a great price. Just what you need.
Reviewed on 26/03/2016
Pros
Linnworks offers excellent multi channel stock control and order processing. In over 2 years of use we have not oversold a product over our 17 selling channels. Their customer support is very good and their prices are a fixed monthly amount which is great for accounting.
e-commerce is not a 'One Size Fits All' type of business, but Linnworks is adaptable and customisable and fits in perfectly with the way that we want to do things
Cons
Some of the documentation does need updating, and a bit more input into their forums would be good.