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587 Reviews for UK Users

- Industry: Wholesale
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Administratively smooth
Reviewed on 04/09/2018
Overall, the service is excellent and I appreciate how they improve my job as an administrator.
Overall, the service is excellent and I appreciate how they improve my job as an administrator.
Pros
It is a helpful tool to manage our people and their planned time away from the office.
Cons
I want them to develop a timecard feature for hourly employees that helps us manage their work times with their PTO time.
Response from Built for Teams
Dan, I have great news! We recently finished a timesheet feature that could be what you're looking for. I'll have one of our support team members reach out to show it to you! Thanks for the review and for being our customer.
- Industry: Consumer Goods
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Built For Teams brought order to our PTO policy chaos
Reviewed on 15/03/2019
We're a small eCommerce company with a headcount of 15. When the team was smaller, paid time-off...
We're a small eCommerce company with a headcount of 15. When the team was smaller, paid time-off wasn't being tracked which led to concerns about abuse of the policy and a lack of transparency around who would be out of the office and when. It became necessary to put a tool in place to better handle PTO requests and tracking, but a traditional HRIS would have been overkill for a company our size.
Built For Teams allowed me to implement a robust, yet easy-to-use system that didn't cause any headaches for employees and gave managers greater visibility over when each member of their team would be unavailable.
Pros
- The UI incorporates best practices so very little training is needed to get new users comfortable with the system; the user experience is very logical.
- The shared calendar can be set to allow employees and managers to view others' approved PTO dates to ensure adequate coverage before a new PTO request is made.
Cons
- The system can be used to warehouse a lot of employee data that we don't keep in Built (tax info, direct deposit info, benefits data not related to PTO) and the inclusion of those fields can sometimes cause confusion for new employees.
Response from Built for Teams
Thanks a million for this detailed feedback, Colin! Knowing that our product is bringing some order to your PTO processes is great to hear. Thank you for the feedback regarding the additional, unneeded fields too. It's helpful to hear things like this and it definitely influences our product development roadmap going forward!
- Industry: Capital Markets
- Company size: 51–200 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Review of My Built for Teams Experience
Reviewed on 11/09/2018
Pros
We mainly use this software to store, track and request our PTO. I do like how I can access my current time as well as my previously requested time and make changes to any requests.
Cons
I do not like that our only option for requesting time off is for a full or half day. Many times things such as a doctor apt. or personal time may only be something that will take an hour or two, so I would love if we could request a smaller portion to use our PTO. This way we can track better the time we are taking off. It would seem some employees will take advantage of taking an hour here, or there without ever making up or accounting for that time, which leaves others to pick up their slack.
Response from Built for Teams
Deanne, thank you for the review! I'm happy to report that Built for Teams does indeed allow you to request time off by the hour, not just by the day. We even allow you to be as specific as to the minute, if needed!
Your account administrators have set up your company account, however, to only allow half-day increments. If they'd like to change that setting, we can provide any guidance to them that they might need. Feel free to ask them if they're open to changing that setting and if they need help doing so, contacting us with questions!
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great way to manage PTO!
Reviewed on 30/08/2018
Pros
As a school, we struggled for years to accurately manage and track the many, many requests for personal, professional, or sick time. Built for Teams was game-changing for us--for the teachers making the requests, for the administrators approving the requests, and for the HR and accounts managers reconciling PTO at the end of each year. It's effortlessly effective.
Cons
I wish we could program BFT to automatically notify our HR manager upon each approval.
Response from Built for Teams
Laura, you've been a customer for years now, and for that we thank you! We do have a feature that allows notifications of approved time off. I'll reach out to you directly to help you set that up. Thank you so much for being our customer and for posting this review!

- Industry: Real Estate
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
BFT Review
Reviewed on 25/09/2018
I enjoy the software for the most part but I wish these changes would be made.
I enjoy the software for the most part but I wish these changes would be made.
Pros
The easy functionality for our employees. They are able to log-in and request time off/put in for sick time, etc. It is helpful because it isn't something I have to manually enter anymore.
Cons
I dislike the request process. I would prefer that it would allow you to go down to the minute so it's easier tracked. I would also prefer it had the option to mark for tardiness. I use the unpaid tab for that but you have to modify the balance every time.
I also dislike that you cannot modify something once it's put in/date passed. I shouldn't have to e-mail for adjustments - I should be able to change them as I'm the admin.
Response from Built for Teams
Thanks for the feedback, Kayla! First, I have great news that we just added support for by-the-minute requests. We'll reach out to you to show you how to enable that new setting! Second, we're also working on improving the process for modifying historical data. We should have some updates in the near future that will help make that process easier. Thanks for being our customer!

- Industry: Wholesale
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy to use - and getting better!
Reviewed on 25/07/2019
We have better communications on people's PTO time usage between management and bookkeeping. That...
We have better communications on people's PTO time usage between management and bookkeeping. That alone is worth the cost of what it can do. But it also prevents confusion amongst our staff and who is going to be taking time off when.
Pros
If you are lookingfor software that's easy to use and helps you to manage your people's time, builtforteams is a great product. We are currently using it to manage our people's PTO time and our hourly employees timesheets.
Cons
on occasion, it's hard to find the right location to change a little information. But customer service is always on top of any request and it doesn't take long to get it resolved.
Response from Built for Teams
Dan, we're very happy to hear that Built for Teams is working so well for you and your employees! Thank you for being our customer and for taking time to share your experience using our product.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great for tracking PTO at our school
Reviewed on 19/03/2019
Software is so easy to use that we rarely interact with support. When we do, they react almost...
Software is so easy to use that we rarely interact with support. When we do, they react almost instantaneously. Experience has been very positive for us.
Pros
Ease of set up, training and use. I like the weekly reports that I get that remind me of upcoming dates, PTO requests, etc.
Cons
Could use a little more robust reporting function but overall, it works fine and meet our needs.
Response from Built for Teams
Thanks, Julie! Sounds like things are going well using our product, which is so good to hear. We do have some updates to our reporting features in the works too!

- Industry: Computer Software
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Experience with both the product and customer services has been wonderful.
Reviewed on 20/12/2017
Pros
Ease of use and features. Built for teams has been easy to work with. They also have great customer support in providing us with both direction and implementation assistance.
Cons
Lack of API or integration has been a challenge to allow integration with some of the leading ERP systems that we support.
Response from Built for Teams
BJ, thank you for leaving a review and letting us know how important an API is to you. It's high on our todo list so we'll be sure to reach out to you as soon as we get the first version released. Thank you for being so patient!

- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy with just a few steps
Reviewed on 31/10/2017
Ability to teach my pto.
Ability to teach my pto.
Pros
Pto tracking is easy and at just a glance you can see a clear overview of the hours earned and hours used to date. Also, the calendar shows the while companies hours off. The UI is smooth and refreshing to use.

- Industry: Apparel & Fashion
- Company size: 51–200 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Great for schedule and keeping track of PTO
Reviewed on 26/12/2018
Love using it! makes requesting PTO easy and easy to keep track. It's great that it lets me put in...
Love using it! makes requesting PTO easy and easy to keep track. It's great that it lets me put in reason too
Pros
It told me exactly how much PTO time i had left and requesting was super easy too
Cons
Sometimes I put in potential PTO in way way in advance just in case but PTO time always reflect time before PTO taken when requested so sometimes it left me wondering why i have so little PTO hours left when i really don't
Response from Built for Teams
Lucy, I'm glad you enjoy using Built for Teams!
Great question/comment regarding time off scheduled for the future. If you look at the "detail" view on your PTO account you'll see that we show several different calculations.
Your current balance reflects what is in your account as of right now. You should also see a line that shows what is scheduled for the future, so that you can easily see how much you have now and how much you will have *if* you take off all of the time you have scheduled.
If you have any questions at all about this, please respond to this and we'll help you out!
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great Customer Service
Reviewed on 14/09/2018
You guys have done or worked with me to figure out the best solutions to my problem. I wish the...
You guys have done or worked with me to figure out the best solutions to my problem. I wish the software was more personalized or had the options to personalize more but you listen to your customers and I appreciate that.
Pros
Its very simple and easy to use. Customer service is great and they always respond in a timely manner
Cons
I'm not able to personalize per role. Like all level two managers see this, level one this, level three this.
I would like to be able to personalize the calendar more as far as black out dates vs days we cant have any techs off but can still have office roles off. We are a body shop and only have fill ins for specific roles. I wish when I changed someones job title it automatically changed them to the group they are in. For example: If we have a DA Tech that moves to a team. I can select that he is moving to Reassembly Jr and the group i made would update his hrs to 10 hrs PTO time when requested, it would remove him from the DA Tech group he was in and add him to the Reassembly group, etc. It would make it a lot easier to sync everything to one.
Response from Built for Teams
Katie, we really appreciate your feedback. I know your organization has had some unique needs, based on the type of work you do and the way your organization is structured. We'll keep working with you to try to find ways to meet your unique needs!
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Built for Teams Review
Reviewed on 13/12/2019
Managing PTO is so much simpler now as opposed to when we managed it with a spreadsheet and the...
Managing PTO is so much simpler now as opposed to when we managed it with a spreadsheet and the employees love it.
Pros
Very easy to train employees on how to use the portal. The program is pretty intuitive, and it has streamlined our process for tracking PTO. Employees can log in at any time to see their current PTO balances, which eliminates employees asking how much PTO they have remaining. We use three different PTO pots (PTO, Optional Holidays & Work Remote) and Built for Teams makes it a breeze to manage. the reporting is pretty robust as well allowing me to generate reports for any date range and include all or select employees.
Cons
Editing past PTO can be a challenge, currently, we have to make an adjusting entry if an employee's plans change and they don't use the time they requested. I know they were working on a way to make these corrections, so it's possible that edits can be made now. the only other item I would consider a bit of a con is there's no phone support. Support is done through chat - sometimes it's very quick but other times not so much.
Response from Built for Teams
Bob, we really appreciate your detailed review and candid feedback. It's great to hear how Built for Teams has streamlined your processes and that your employees are loving it! If we are able to help make managing PTO "a breeze" as you put it, that makes us so happy to hear! In regards to our chat support, when a support request comes in, our entire team is able to offer input allowing everyone's expertise to be utilized to get answers and resolutions to your questions or issues faster than calling in and waiting on hold for who knows how long. This method allows us to help more people and serve them better. Thanks again for your great feedback and for being a Built for Teams customer!
- Industry: Banking
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Quality Product with Room for improvement
Reviewed on 20/12/2019
Convenience of keeping track of my personal pto, versus maintaining a spreadsheet on my own. And...
Convenience of keeping track of my personal pto, versus maintaining a spreadsheet on my own. And having to hassle HR to make sure I'm accumulating correctly on a regular basis.
Pros
Ease of use, ability to see the addition of PTO hours, submitted hours, and pending hours is well laid out and easy to follow.
Cons
Would appreciate the ability to set up reminder emails for pto hours added, or total hours accumulated. Or a statement of activity on a quarterly basis so the possibility of hours not accruing once they've reached the maximum limit.
Response from Built for Teams
Jennifer we appreciate you taking time to review Built for Teams! Being able to check on your PTO usage and accruals at anytime without having to hassle HR is one of the many perks of using Built for Teams. Thank you for your feedback about reminder emails or activity statements. We love hearing from our customers and your feedback helps us as we continually work to add new features!
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Built for Teams is the BEST PTO tracking website
Reviewed on 05/09/2018
We were searching for software/a website that would enable us to keep PTO updated and accurate (we...
We were searching for software/a website that would enable us to keep PTO updated and accurate (we do not have many hourly employees and most other websites/software include hours worked, not just PTO). Built for Teams has enabled us to do this with ease. Employees are able to login and request for time off and supervisors are then able to go in and either approve or deny the request. Payroll is then able to run reports based on date and have easy access to who used what PTO during a pay period and then enter it into our accounting software to double check that the remaining hours for each employee are accurate. Built for Teams has been a huge asset to tracking PTO in our company!
Also, the team behind Built for Teams is VERY responsive to and questions that we have had. They are quick to respond and very helpful!
Pros
The best part of Built for Teams is the ease of use and that it ONLY tracks PTO, not hours worked by employees.
Cons
Nothing....it's great! I can't say anything negative about this product
Response from Built for Teams
Thank you for the kind words, Shannon! You've been a fantastic customer and we love working with you. We recognize that some companies want to track hours worked PLUS time off, and other companies like yours only want to track time off. So, we've made Built for Teams ultra flexible to support both scenarios! If at any point in time you do need to start tracking hours worked just let us know and we can help you upgrade to our timesheet feature. Thanks again!
- Industry: Internet
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
easy to use!
Reviewed on 05/03/2020
GREAT!
GREAT!
Pros
I love how easy it is to request time off and see everyone's schedule
Cons
everything has been great so far...maybe that you can't see all of the names on the calendar when someone requests a day off?
Response from Built for Teams
Thank you so much for your review Uri! Built for Teams truly is super user friendly and we are so glad you are pleased with it. In reference to the ability to see all the names on the calendar, it could be the view you are currently using (timeline vs. calendar) or it could be your organization is utilizing settings to narrow the scope of who can see what on the calendar. Built for Teams offers many options for visibility and we would be happy to assist you finding the right one for you!
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great software to track employees' remote and PTO days
Reviewed on 09/12/2019
Pros
I love having a single place to request remote and vacation days as well as see when other team members will be remote or out of the office. It is equally as useful to see how much time I have PTO time I have remaining in a given year.
Cons
There's nothing I don't like about this software, but if anything, it would be nice to have additional features like having a place to view current HR policies.
Response from Built for Teams
Anish thank you for taking time to leave us such a great review! Built for Teams is clearly providing your team with better communication and planning and we are glad you are enjoying the ease of knowing your time off balance at any given time! In reference to being able to view current HR policies, Built for Teams does have a Benefits section that is available based upon individual company settings, where different policies and benefits can be listed and viewed. Again, this is based upon individual company settings. We thank you for being a valued customer and for your feedback!
- Industry: Insurance
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Built for Teams Pros and Cons
Reviewed on 19/11/2019
Pleased we made the decision to go with Built for Teams. After using it for a few months, it is...
Pleased we made the decision to go with Built for Teams. After using it for a few months, it is now second nature to use.
Pros
It replaces all of the manual calculations I used to do and I can rely on the calculations to be correct.
Cons
Not being able to select which request I wish to modify or delete for a staff member and that they have to go back and enter any request that came after the one that was deleted.
Response from Built for Teams
Thank you so much for your review Janet! So happy to hear that Built for Teams allowed you to leave the old days of manual calculations behind and save you so much time and energy! We are glad you chose Built for Teams and we are happy to have you as one of our valued customers!
- Industry: Retail
- Company size: 11–50 Employees
- Used for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
The Efficient Way to Handle Time Off!
Reviewed on 16/01/2020
My overall experience with Built for Teams has been very positive, and I would definitely recommend...
My overall experience with Built for Teams has been very positive, and I would definitely recommend it to anyone looking to create a seamless process for handling PTO company wide.
Pros
Built for Teams has been an amazing addition to our company! It's very easy to use and allows both employees and employers to keep track of all aspects of PTO, from requests and approvals to time left to use. It also has a master calendar that can be viewed by everyone in order to see PTO being used by themselves and other people, as well as job anniversaries.
Cons
I haven't run into any issues with the software so far and have been using it for years.
Response from Built for Teams
Stephanie we are so thrilled that Built for Teams has had such a positive impact for your organization! It sounds like you are utilizing many aspects of the product and it has created a seamless workflow company wide! We love having you as a customer and look forward to continuing to work with you! Thank you so much for your review of Built for Teams!
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
A functional affordable HR application
Reviewed on 27/12/2018
We started using built for teams to track PTO, coming from a process of email and spreadsheets. It...
We started using built for teams to track PTO, coming from a process of email and spreadsheets. It has allowed us to better track and oversee PTO as an organization.
Pros
- Easy to use
- Able to quickly review my teams PTO at a glance
- Email notifications are great
Cons
- Have to create multiple entries when you have an interrupted span of days off to request
- Days off are requested in hours which can be confusing to new users
Response from Built for Teams
Thank you, Chris, for the review! I'd love to hear more about how you think the system should work when taking time off that isn't consecutive days, i.e. you take some days off, work a few days, then take more days off. It seems like those *should* be separate requests but I'd love to hear more about what you think.
Account balances can be viewed in days or hours. When submitting a request, though, the system does calculate how many hours that request will use. This is critical to having a system that is both highly accurate and highly flexible. I think there are a few products on the market that do everything in days, but those systems are extremely inflexible in terms of what they can support. We've opted for the more robust, more accurate approach!
- Industry: Graphic Design
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great for small business
Reviewed on 22/02/2019
I have a small business with 6 employees. Just easy to track for us and our staff. Worth the small...
I have a small business with 6 employees. Just easy to track for us and our staff. Worth the small expense.
Pros
It's super simple. When we hire a new employee, I have them fill out their entire profile so not only is it easy to track PTO and sick days, but all the HR info is in one place. Simple.
Cons
This may be possible, but I have not figured out how to sync the built for teams calendar to our fast mail calendar (Apple calendar synced). Would love it if it were connected.
Response from Built for Teams
Glad to hear we're helping you run your business, Jeremy! I just did some research on FastMail and according to their online documentation, it appears that they don't support the industry-standard iCal protocol. That's unfortunate! It might be worth reaching out to them to suggest that they put that on their product roadmap. This might be the first calendar product I've come across that doesn't support iCal so I would think they'd want to do that!
- Industry: Online Media
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
PTO Tracking at it's best!
Reviewed on 21/02/2019
Tracking employees time off, coverage with the calendar
Tracking employees time off, coverage with the calendar
Pros
This software is very user friendly, and is very helpful with reporting totals at the end of the month.
Great Place to store reviews and other HR documents.
Cons
I would like for employees to be able to choose hourly vs only 4hr increments.
Response from Built for Teams
Thanks, Tracy, for taking time to review Built for Teams and provide us with this feedback. We're very happy to see that our product is working so well for you! We do have a setting that allows you to determine how specific employees can be in using their time off; we can even support time off by the single minute if necessary! If you have any questions about how to use this setting just let us know.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Built For Teams
Reviewed on 16/01/2020
Being able to easily track requests and hours is so time saving and easy. Just love it!
Being able to easily track requests and hours is so time saving and easy. Just love it!
Pros
It makes it so easy to know my own balance, but, also, the balances of my Employees. It's super easy for me to submit a request and very easy to approve my employees straight from the email, I don't have to log in to approve it.
Cons
I honestly cannot think of anything except the ease of use for the mobile version.
Response from Built for Teams
Tracy thank you for taking time to review Built for Teams. Having the ability and freedom to see your time off balance anytime you'd like as well as monitoring your employees balances at any time from anywhere is a big deal! We are glad you love the ease of use of the system and we appreciate your feedback. We are continually working to improve our product and the mobile app! ;) Thank you for being a valued Built for Teams customer!
- Industry: Machinery
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Automated our PTO Process
Reviewed on 20/11/2019
Pros
The app is very user friendly. Our employees were able to convert to this system seamlessly.
Cons
Built for teams does not allow to deter from the default holiday schedule.
Response from Built for Teams
Melanie thank you so much for your review! We are so happy to hear that implementation has gone smoothly with your employees. In reference to holidays, Built for Teams does allow you to create the company holidays that fit your organization's needs and simply only suggests the standard holidays. If this is a setting you would like help configuring, we would be happy to assist you! We are so glad you are a Built for Teams customer!
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Keeping track of leave for 40 employees in this program is so much easier than doing it by...
Reviewed on 20/06/2018
Pros
Ease of use by employee and supervisor. The ability to quickly see and approve leave requests. The system is completely paperless.
Cons
The employee can't easily print out/access a report of his time taken. He can easily see what is left and what the screen shows but he can't print his history.
Response from Built for Teams
Thanks for leaving this great review, Brian! It's always helpful to hear what is working well and what we can improve on.
Your employees do have the ability to view their complete history, which shows every transaction (even for past years). It sounds like it would be helpful for you if we made the transaction history easier to print, though. Is that correct?
I'll have our customer support team reach out to you to discuss this further. We want to make sure your employees are taken care of!
- Industry: Printing
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Great PTO Tool
Reviewed on 19/11/2019
Pros
Easy to track PTO and easy to customize settings
Cons
Viewing previous PTO requests and approvals could be a bit easier/user-friendly
Response from Built for Teams
Matt, thank you so much for your review! The customization options Built for Teams offers are easy to configure as you mentioned! To reference your feedback regarding viewing previous PTO requests and approvals, hopefully you are taking advantage of our reporting feature that offers a variety of solutions in pulling approval and usage reports with a variety of filters and date selection options. If you need assistance with this feature, please don't hesitate to reach out.