TeamUp Reviews

Works well, provides a reliable base to work on

Some really odd style features, but we've become acustomed to it

Has streamlined all my business admin in a very user friendly format with loads of great data available

No reminders for cash payers - means I still need to send out weekly reminders to clients

Manages my client bookings and payments without too much effort

Changing classes is complicated when you want to do something in the future

Very easy to manage and customer service is great.

Costs are higher than some alternative are.

As a studio owner of 25 years and seen staggering changes in how we run our business in all that time I am delighted to be leaving this review. Having been with Mindbody and got thoroughly fed up with constant price hikes I looked around for an alternative. We moved to Teamup in 2016 and have been with them since. The easiest switch from Mindbody to them - mainly because they have done it so often, it was seamless. Most of all its the team behind Teamup that makes this an easy decision. They have the same values of looking after their clients as we do. You don't run a studio and retain clients for years as we have managed for this long without a lot of input into client retention. Lots of great flexibility and easy to use.

There are always things that can be improved and we have the chance to comment on a wish list that others can see too and if's its a good idea or a great improvement, they make it happen.

This product is so easy to use. it is almost a "plug in" and use piece of software. Having said that, because of it's vast functionality (which is brilliant) it can get a bit confusing sometimes if you forget your way around the software. I do find myself going round in circles, but I get there in the end.

It does everything I need it to and more. I do feel like I only use 30% of the software's capability.

Every time I have needed assistance, it is easy to reach out to someone who can guide me through my problem. This is so important as the software is so vast, I sometimes need help making the most of the functions.

As I am a small business the cost is what causes me most pain. I have 15-30 active users, and feel that the entry level price of £49 is a lot for me, considering that my business is at the size where I only really need to use 50% of the whole functionality.

If there was a smaller fee, which allowed a more basic functionality, perhaps at a lower scale of what is currently offered, I would be super happy.

Ideally for me, as a sole trader, with no employees, I do not need the functionality for multiple teachers and embers of staff.

TeamUp makes your life easier, by making all tasks a bit simpler. I especially like the easy engagement from staff who are clearly trying to make the software better and working hard to listen to customers. There have been multiple upgrades in our first year of using the software.

The native app just isn't good enough and it's much easier to direct customers to use the website, even on their phones. This is the major thing holding TeamUp back right now.

The customer service is great, it is easy to arrange meetings, have an online chat or ask AI - meaning that queries get answered and resolved quickly

The diary viewing could be clearer to see

So simple once set up it just runs in the background with little imput, covers everything we need as a small fitness buisness

Not all customers are aware that on single payments the Direct debit comment does not mean monthly amounts taken but rather just one payment.

All in one package, integrated with my website so my clients access mainly through there. When the lockdowns hit, TeamUp were really quick to integrate with Zoom which removed so many headaches.

Not sure the dashboard updates itself all the time, some of the attendance figures don't ring true.

The integrations are the main reason I started to used this software. The go cardless direct debit system is integrated with this software which is something I'd been looking for and hadn't found until I came across TeamUp. The support have been great. They have been very helpful from day 1. I am not the best with technology, any questions I have are replied to quickly with useful information to help run my business more efficiently.

I think the system is clear - however, some of my retired clients struggle with the system sometimes.
I think this is because they don't read the information such as terms and conditions. What frustrates me is the 31 day cancelation duration when members don't read this and cancel via gocardless (not many do this) but the team up system doesn't' realise they have cancelled their direct debit any continues to try to take the payment which is the correct thing to do but it'd be great if there was a way to prevent this or make it even more clear so they understand 31 days notice means 31 days notice. In future I think a way of paying through crypto would be great way to reduce the % charge from stripe and go cardless. An alternative to a top up would be great so members with a monthly membership can add 'ad hoc' classes to their membership for a one off fee, say £10 per class for those slightly longer months, or when they have extra time to take classes.

I like how user friendly and simple it is yet behind the scenes is very detailed and can be adapted to suit my businesses requirements.

I find it difficult to add my clients photos to their profiles (I think my phone takes too high a res to be used). Asking clients to add their own is not always executed and the pictures aren’t always clear. This is one thing I miss from my previous software.

It allows me to keep track of everything 24/7 and this is essential!

Probably would like an extra interface where i could see every class going on at the same week in the studio, like a weekly detailed timetable

Easy to book in individuals for all the team. Also easy for us to see when everyone is working and also see when customers are running low on their sessions.

Would like to be able to create reocurring classes that can be hidden from purchasing.

Honestly the best thing about TeamUp is the amazing customer support. Any time myself or a member has had an issues, somebody has been on the end of the phone to get it sorted. I also find it very user friendly and like that new features get rolled out.

With class packs, if a member goes in and books all their sessions up front (e.g. they buy a 10-class pack and register for 10 classes), they have no way of knowing when they have used those sessions up i.e. there is no prompt. Obvioulsy they can (and should) go in and check their profile, but most people don't. And in my experience some people are quite bad at remembering to check these things and then just rock up to classes, sometimes without a valid membership. It would be great if, on the date of the last usage, they get sent a reminder that their pack has now been used up. I know that there are automated emails if somebody's unused credits are about to expire, but nothing for if their membership has actually run out.

Team Up is so easy to use - from the very first meeting the Team Up team have were welcoming friendly & informative. They handled everything with the switch over from our old software, & guide you through how to work the system, as well as there being a full written support guide that answers pretty much any question you have.The customers & staff are so happy with the software, we had constant problems with our old system, this is so simple to use .

No real cons. Team Up is built for membership management & fitness class bookings - our facility also hires out multiple pitches courts & indoor facilities, which it is not really built for - but - the guys still helped find a way to make the software work for us.

Brilliant easy to navigate even for not tech savvy clients. Intuitive layout. Incredible functionality. The thing everyone takes for granted is NO GLITCHES. With 2 other softwares we used customer support on weekly basis. We have NEVER used TeamUp support as we simply never needed it in the whole 5 years. Constant updates to functionality with the same clear pricing structure :-) I

Back in the day it was inability to brand seperate sides of the business. I still wish we could add graphics to every event.