Tangoe TEM Reviews

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No comment about it as to follow up for any bad experiences

Tangoe Software is very easy to use, excellent to help with the auditing process.

My least favorite thing with Tangoe is that it can take up to 3 weeks to upload an invoice. If you are past due, it causes a huge delay with payment.

Our APGL files are finally flowing through automatically. We reviewed the files prior to sending them to AP for several weeks due to issues.

Reporting in Telecom is a nightmare. We were told that the reporting would be more robust in Telecom, however, we are finding it to be not the case. Every time I try to pull a report it is not pulling the data I expect and I have to engage our team to write a SQL report. This takes time that I don't always have when my customer is asking for something right away. I feel like our hands are tied when it comes to reporting in general because we are dependent on Tangoe for everything.

We used to love this service when we had Asentinel but service has gone down since Tangoe took over. That being said, their interface is great and the website is really easy to use.

Responding to tickets can take a lot of time on their end. Not all of their employees seem to be trained the same and this has caused multiple mistakes on our account. They have made several mistakes on our accounts - from ordering wrong phones, ordering multiple phones, and even creating new accounts we didn't have line of sight to that put us into collections. They have eventually made things right but I often times feel like I have to babysit any request I put in to make sure it gets done correctly.

Split Billing feature was something at the time that only Tangoe offered. That's no longer the case.

Lack of customization in portal, lack of ability to word things in a way that makes sense to an end-user, limited capabilities for providing additional instructions. Bots in bugs, and no alerts when activities fail. Lack of access to technical support. Things happen after Tangoe leaves for the day (EST), while Gallo loses functionality in the portal and there is no support while we are still in the work day (PST). The agents can't help, so we have to wait for our rep to respond when back in the office (so we lose a weekend sometimes).

The new provisioning portal was an update from CMP.

The Dynamic reports are not the best use for clients, inventory is not compiled together for clients to get clear view w/o choosing service type, and lastly viewing an account is not best view for clients in the tool.

Easy to use and navigate between modules

Some of the functionality - cost savings, creating reports, and the attributes

When it works is provides valuable insights into company mobile spend and Usage

It does work very often, reports are sent out with missing, duplicated or inaccurate data.
Business is confused by inconsistent information

Despite our issues, the account management was very responsive to the point where they could be and did make attempts to fix our issues. I also felt the content and format of the business reviews was well put together and provided some information for ACS about our spend.

We had a lot of issues getting a complete inventory built in the system without having Tangoe pay our telecom bills or our staff spending a ton of time making manual updates to the stystem, so unfortunately we spent a lot of money and were not able to use the data to make decisions.