Backlog

4.5 (130)
Write a Review!
Online project management tool for developers

Overall rating

4.5 /5
(130)
Value for Money
4.4/5
Features
4.4/5
Ease of Use
4.4/5
Customer Support
4.3/5

98%
recommended this app
Sort by

130 Reviews for UK Users

Kartik
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Good Product Project Management

Reviewed on 03/08/2023

Pros

The low tech look and interface gives you comfort and does not overwhelm you.

Cons

UI is not as responsive as it should be. All pages load fully which takes time.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Excellent ,easy to adopt,easy to use

Reviewed on 11/02/2019

We are using the Backlog tool on 2 projects with a total of c. 30 people involved. For one of...

We are using the Backlog tool on 2 projects with a total of c. 30 people involved. For one of those, it is used solely as an issue tracker. For the other one, it is used as the main tool for managing the project( keeping the track of backlog items, version, milestones, question, improvements....) Wiki is widely used for changelogs and manuals. Project documentation is stored in the Files section.
The whole team ( especially the upper management) is really satisfied with the tool and we will keep on using it for upcoming projects.
It also has gained some traction in the entire company so other teams are using it with the same results and satisfaction.

Pros

- easy to use
- Wiki functionality
- ability to add a custom category and issue types
- dashboard and recent activity
- search functionality works excellent
- support team

Cons

- lacks the ability to add custom status for issues (starter plan)
- mail notifications are sent to the assignees only, but not the one notified in the notify field

Jullian
Overall rating
  • Industry: E-Learning
  • Company size: Self Employed
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Accessibility

Reviewed on 26/07/2023

Pros

Features are shown and quite sufficient.

Cons

The features are difficult to use and hard

Deny
Overall rating
  • Industry: Outsourcing/Offshoring
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Common software in Japanese Company

Reviewed on 11/02/2019

I use this software maintaining the offshore project from Japan, this software mostly good, never...

I use this software maintaining the offshore project from Japan, this software mostly good, never hang or shut down, because this software conduct the maintenance after the office work.

Overall this software is good for maintaining the projects.
Thank you

Pros

1. We can attach project file into the software.
2. We can track by the project category.

Cons

The interface not so attractive, that's why Japanese people mostly like this software.

Hanh
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Backlog review

Reviewed on 07/07/2023

7/10

7/10

Pros

Nice UI/UX, easy to track and edit tasks

Cons

Comment box is quite small, sometimes it's hard to edit long comments

Miguel
Overall rating
  • Industry: Graphic Design
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Feature rich project management program

Reviewed on 15/04/2018

The features I found in Backlog are often those you only get to experience in the higher-end...

The features I found in Backlog are often those you only get to experience in the higher-end products. Backlog provides multiple subscription levels that provide various features based on your organization's needs. The features are distributed among these subscriptions in a smart way, allowing you move between these levels as needed. It has an intuitive design and is quite easy to use.

Pros

Backlog offers 5 account levels, including a free version that provides plenty of its features to take it for a spin. Feature rich project management tool that does more than just manage stories and tasks at a project level. Competitive pricing includes issue tracking, code review, collaboration, and much more. One of exceptional benefit that exceeded my expectation was the inclusion of a Wiki, something that most project management tools do not include or charge extra for access. This is a big plus for development teams. Track milestones, store files, and much more from an affordable tool that does not nickle and dime you. Easy to setup and use. Great dashboard for an overall view of your projects... very functional.

Cons

Cannot really test out some of the features in the higher subscriptions unless you upgrade. But maybe worth the shot, as their price levels are not all that bad. As with any tool that has increased features and capabilities, there is a bit of a learning curve when compared to other products.

John
Overall rating
  • Industry: Retail
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Works exactly the way you would expect

Reviewed on 20/05/2020

Pros

Simplicity, configurability and easy of use.

Cons

Would have liked a little more configurability and the printing optiosn are kind of limited.

Nguyen
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good services with the best price

Reviewed on 25/09/2018

I did use backlog in 4 years, and It good for my company with more than 120 users, and run 30...

I did use backlog in 4 years, and It good for my company with more than 120 users, and run 30 project at the same time

Pros

I did use backlog in 4 years, and It good for my company with more than 120 users, and run 30 project at the same time

Cons

need add more than status check (current status: open, In progress, Resolved, Closed) need add more (Review)

surendra
Overall rating
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Software

Reviewed on 05/05/2020

It is very user friendly and easy to use

It is very user friendly and easy to use

Pros

I have been using backlog from the past 2+ years. It is very easy to use. It has many features like wiki, store file, gantt chart... Recently they introduced the Board which is very useful to see all the tasks in one place.

Cons

There is nothing i am disliking from this software

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

New Custom Software Tester

Reviewed on 20/10/2020

Pros

Last year, I started working as an [SENSITIVE CONTENT HIDDEN] at [SENSITIVE CONTENT HIDDEN]. [SENSITIVE CONTENT HIDDEN] is a custom software company and before I started here, I had no experience in the field. I started testing to learn more about the development side and was then introduced to Backlog. Backlog has helped make the learning process smooth for me. As someone who enjoys lists, this site is great. It helps me prioritize and communicate thoroughly.

Cons

I wish I use use multiple filters. For example, under the category "not closed" I am trying to test just the ones listed as "bugs" so I have it filtered to show me just the bugs under this category. But I also want to go from oldest to newest but when I click that, it shows me all of the issues in that order.

hai
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Some Uncomfortable

Reviewed on 17/12/2018

Very good expect 2 thinks above

Very good expect 2 thinks above

Pros

- Grantt chart and burndown chart..

Cons

1. It's "Copy custom Fields From other Project" in [Project Settings] -> [Custom Field]
=> I dont know why "(※ Relation with issue types not copied)". It's very uncomfortable for me and someone manage like me.
=> Our Company have Standard Custom Field for all Project about 100 Custom FIled and some Custom Issue Type. When I Open the new Project , I just wanna Copy all Custom Field and Issue Type from Old Project.
But not like this, just copy Customfield and Availabes all Issue types. After that, I must to click 1 by 1 to fix, or delete. It's take many time from me. how long i will spent for fix that with 100 custom Field and Custom Issue Type????
Please think about that. and fix this
I just want to Copy all Custom Field + Issue Type from the old Project to New Project. and button delete all Custom Field
2. It's Add a Group of member to Old/Archive Project.
=> It's very hard. I have alrd 100+ project archive and click 1 by 1 to add a Group member. so bad.really bad.
Please add a Button add a Group of member to all Project or atleast let our choose list project to add.
Thank you

Daniel
Overall rating
  • Industry: Internet
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

At first Backlog seems like a bit much but now our team could not function with out it.

Reviewed on 31/08/2017

Streamlined workflow and the ability to see who's accountable for what and where projects are.

It...

Streamlined workflow and the ability to see who's accountable for what and where projects are.

It's help us stay on track and keep projects under budget and on time.

Pros

It's task oriented without feeling like a burden. Other project management tools I've used feel like glorified lists but Backlog offers a lot more.

Getting your team on board is difficult but the flow of using Backlog makes sense and came natural for us. We work 100% remotely so if it didn't work we would know right away something wasn't right.

Cons

For us, one of the strengths about Backlog is the integrations with Typetalk. We use both but I do with they were more tightly integrated.

For example, simply using at mentions on Backlog. Messages from Backlog issues go to Typetalk and we use @username to create an alert on Typetalk at the same time.

This might be particular to our team but it's really helpful. When I type (@) on a Backlog comment or description I want the list of usernames to show.

Mathieu
Overall rating
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Great tool for product dev

Reviewed on 08/05/2020

Issues are now well qualified, documented, categorized, with priority, easy to focus on what needs...

Issues are now well qualified, documented, categorized, with priority, easy to focus on what needs to be done

Pros

This is a great tool to organize dev, see how it goes, what needs to be done, who's in charge of what. It really helped me to make my projects live and faster than before using this great tool

Cons

I wish the mobile app would have been more developed to have the same features as on web version

Vivek
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

My experience for backlog is awesome.

Reviewed on 01/09/2017

Pros

It has given a great platform to collaborate for work.
We manage many of our projects on backlog which makes us more efficient and we can focus on more work rather than hitch-ups due to processes and management.
Great tool.

Cons

Yes, if you talk about cons I do feel there is need for internal documents creation like Excel ppt etc.
If I want to make some data or have issue which requires tabular form, I don't have much options than just to create an excel and attach it's links.

Bhadra
Overall rating
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good Experience

Reviewed on 15/04/2019

After using Backlog, each project management has been improved: better time management, better...

After using Backlog, each project management has been improved: better time management, better updates in team during project progress

Pros

- project management based
- easy to use and create project/issue

Cons

- some part confusing in terms of UI
- people who was notified at first time issue created, wont be automatically notified if not mention in notify people when make comment/update

Verified Reviewer
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 10,000+ Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Easy to learn quality program

Reviewed on 25/08/2019

Overall excellent app for a great cost that your team has control over. You get to pay for the...

Overall excellent app for a great cost that your team has control over. You get to pay for the level your team will use without the burden of overwhelming excess features. Definitely recommend.

Pros

I've been trying out a lot of project management software lately and I think Backlog is a strong contender among them. It's quick to learn and the UI is sleek and appealing. It has all the essential features for project tracking and coordination. I liked the inclusion of the Wiki as well, and I like the tiered subscription model they use, making it easy to find a level of feature availability that suites your team's needs.

Cons

There isn't anything major that stands out. There's room for more options and features (more specificity in the prioritization area, maybe) but it has all the essentials from what I can tell.

Vito
Overall rating
  • Industry: Government Administration
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Excellent for bug tracking

Reviewed on 10/06/2019

Pros

Backlog enables you to register and track bugs on your system, being an agile and easy-to-use tool for any type of user. It has several options for bug tracking, from version and tag specifics to a wiki for quick reference and consistency of information. In addition, the ability to include users to be notified about a bug's resolution, without necessarily being the creator or assignee, is very good and functional!

Cons

While creating an issue, if the company has already standardized a way to include them, Backlog does not indicate if a bug has already been registered, causing the multi-user test routine to become a bit messy and / or repetitive if they do not check the list before including the issue.

Carmen
Overall rating
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Backlog Review

Reviewed on 23/04/2018

Solid PM tool with flexible pricing options.

Solid PM tool with flexible pricing options.

Pros

Solid Project Management tool for software development teams. Interface is intuitive and training is minimal. Good reporting and project communication capabilities.

Cons

Sometimes the more advanced features you are looking for are only available in the higher cost subscriptions.

Kat
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Good tool for bugs tracking

Reviewed on 26/07/2023

We are tracking UAT issues and so far, Backlog has been helpful in the entire process! I also like...

We are tracking UAT issues and so far, Backlog has been helpful in the entire process! I also like that it's easy to search and sort items as there are multiple filters you can apply.

Pros

Reassignment of "assignee" is easy and beneficial for instances where there's a lot of back and forth between resources. And the attachment of images as well. You can insert the image at the position (in the message) where you want it.

Cons

none at the moment. I actually haven't explored the other functionalities (aside from adding an issue/task) so I cannot name anything that I dislike or the least.

Suzanne
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use

Overall not a bad experience

Reviewed on 11/08/2017

Pros

ease of use

Cons

one feature that your tools does not provide is the ability to put more people in the loop for CC and notify automatically if there is an update

Verified Reviewer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Suprisingly easy to use, yet feature-packed

Reviewed on 10/04/2019

We have a new healthcare application that is in the early stages of development. I was looking...

We have a new healthcare application that is in the early stages of development. I was looking for a solution that was simple to setup, yet could effectively manage issues and provide a "home" for the project. Backlog's issue tracking + project wiki are the perfect combination and solution.

Pros

It was extremely easy to setup projects, including customizing issue categories and types. UI is very clean, yet provides lots of functionality without having to dig for buried actions.

Cons

Only regarding the project wiki -- I'd prefer to see better HTML support instead of just Markdown.

Nchimunya
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

A genuine review on backlog

Reviewed on 23/06/2023

Pros

Prioritization, Task Scheduling, IT project management, The platform simple is to use and was easily integrated to our system

Cons

Honestly I found the system to be user friendly and we haven’t found disadvantages yet but if we find any problems will let you know

Praveen
Overall rating
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Product for Monitoring Product Activities

Reviewed on 29/04/2020

My experience with Backlog was excellent as we were looking for tool to monitor our product...

My experience with Backlog was excellent as we were looking for tool to monitor our product development. As we were a startup company we have limited source on funds and came across with backlog which supports our cause. We appreciate Nulabs for providing us their platform for supporting our team in our product development, And would definitely would be recommend Backlog.

Pros

Ease to Use, Team Member were able to use it on their own without any support, Quick response for support from backlog team.

Cons

Nothing as such , would suggest that if you could simplify use of filters.

Riya
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Amazing experience

Reviewed on 20/11/2018

Pros

This product is easy to use. It has great functionalities for every user.

Cons

Nothing found so far. Better numbering of tasks.

Elijah
Overall rating
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great for Dev Teams

Reviewed on 23/06/2023

Communicating and assigning tasks with our dev team.

Communicating and assigning tasks with our dev team.

Pros

Our Dev team loves working in Backlog. It's very simple to use.

Cons

As a designer, it is not the most aesthetically pleasing project management software I have used.