RepairQ Reviews
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19 Reviews for UK Users
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Data Rich, User Friendly Repair Shop POS/CRM/Inventory Management System
Reviewed on 23/04/2019
Through reliance on best inventory practices utilizing solely RepairQ, we were able to asses and...
Through reliance on best inventory practices utilizing solely RepairQ, we were able to asses and ultimately make changes to increase our overall profit margin by 6% over the course of the last year. We've been with RepairQ for the history of our business, and have seen vast improvements in UI, features, integrations, reporting, etc over the past 6 years or so.
Pros
Access to all the business data we need to track customers, repair type, inventory usage, transactions, etc over time. Very specific permission levels able to be set. Fantastic and responsive customer service. App that is optimized for and with feedback from the repair and buyback community.
Cons
Takes time to develop new integrations/features both to launch and to then make improvements so it's broadly applicable and more intuitive. That means that new features are well tested though, and community feedback is valued. When teaching new users, I sometimes find myself pointing out things that we would intuitively do, but have to avoid in order to achieve the correct results.
- Industry: Consumer Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
RepairQ review
Reviewed on 18/02/2019
Overall, RepairQ is the best POS system available on the market, by far! I have used 2 other...
Overall, RepairQ is the best POS system available on the market, by far! I have used 2 other programs and really nothing comes close. As a company, we are very excited and enthusiastic of the direction RepairQ is going in terms of growth, development of features, and the on-going support. In a way, we wouldn't have been able to expand this quickly with RepairQ, so thank you and keep up the great work!! As always, I'm available for any feedback and would be happy to be a guinea pig for new releases :)
Pros
- Very user friendly and easy to implement in a growing organization.
- fantastic ticketing system
- great workflow of inventory functions
- customer service and support is world-class
- Updates and new features at such a fast-pace is greatly welcomed
Cons
- Ability to have more control over settings, making things mandatory as we see fit
- need better French support, not just customer facing language.
- Need ability to create "hierarchy" system for national companies (for regional settings, and reporting)
- Ability to organize alerts and have users "acknowledge" alerts
- Differentiate the look of sandbox and live environments to avoid confusion (a red bar at the top of the screen is all that's needed)
- Would appreciate if the you could take payment on all computers using the same VCT but not crucial
- Industry: Consumer Electronics
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
RepairQ is great on the surface, but terrible once you really dig into it.
Reviewed on 12/07/2023
TLDR: RepairQ advertises features that they put behind a paywall. When you pay for these features...
TLDR: RepairQ advertises features that they put behind a paywall. When you pay for these features you will quickly find out that they do not work.RepairQ is one of the worst businesses that I have ever dealt with. They are constantly adding features but it's very obvious that they do not test these features before implementing them. We signed up with repairQ because we liked the advertised features, particularly the QSite feature which you can implement on your website. It allows customers to receive instant quotes for repairs. We have been paying $55 extra each month for this feature. We just found out that RepairQ pushed out a new feature that when utilized, broke the QSite completely. We have been driving advertising to our QSite for months (been broken for the last 5 months) and we estimate this mistake to have cost us between $5000-$10,000. This was the last straw. Prior to this problem we had an issue (still not resolved) where the credit card integration (Heartland) does not work properly. This issue has been going on for over a year at this point and RepairQ will not take responsibility for it and blames Heartland. The issue is very obviously RepairQ's integration but they will not fix it. Maybe they can't afford to hire developers.
Pros
RepairQ has a lot of features. Most of which don't work properly but kudos for trying.
Cons
Where do I start. The vast majority of features work but some of the most important features that RepairQ advertises just do not work.
Alternatives Considered
RepairDeskReasons for Switching to RepairQ
Was recommended by a coworker.- Industry: Consumer Electronics
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great investment to my business!
Reviewed on 15/04/2021
Pros
This software made it easy to track all repairs and orders in my shop. I liked that it makes it easy to write detailed notes on every repair ticket as well as upload photos. The Qpop companion is amazing! it makes it easy and fast for the customers to see their total and sign any waivers I need them to.
Cons
I can't seem to log in on a mobile device, if I manage to do so it glitches making it impossible to do anything. I was excited to see it is integrated with mobile sentrix but there always seems to be an issue when trying to place an order. I end up having to order from the supplier directly which took me double the time to order and I cant add the purchase order to repair q because it tries to place the order again, when the order arrives id have to manually add the items.
Response from ServiceCentral Technologies
Hi Elsa, thank you for sharing your experience with RepairQ! We are so glad to have you as a customer. I'm sorry to hear you've experienced some issues using our app on your phone. Generally our application is best used on a tablet or desktop, however we are hoping to release improvements to mobile soon. There may be several reasons for the mobile browser and integration issues you reported, but I'd love to get to the bottom of it for you! Next time you call into support, please ask for Renee and reference this ticket 57184 and we'll review it with you. Thank you again for your business!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy to use
Reviewed on 15/02/2019
Both issues above are very problematic. That stated, we have enjoyed the easy of use of the...
Both issues above are very problematic. That stated, we have enjoyed the easy of use of the system. The Bluefin integration has been great and at a lower cost than other solutions. Customization and the Qpop are used daily and great features.
Pros
Easy of use. QPOP is great with customized forms and forward facing information.
Cons
I believe not having the ability to take a CC payment on Invoices is crazy. This is a terribly inconvenient for locations that have large clients in their market space that want to pickup and pay. Secondly, if a device is invoiced, it should NOT stay in the queue. This is terrible from an overbite perspective. I understand if they stay listed for an admin, but not staff level. All this does is muddy up the queue with devices that are complete. If they are complete and invoiced, they should be removed.
Response from ServiceCentral Technologies
Jeffrey, thank you so much for your feedback! I'm glad to hear you've found our software simple to use for your business and enjoy our unique point of purchase tablet app, Qpop! Regarding your comments, we are pursuing several new features this year for invoicing and absolutely agree that payments online is important. We don't have a timeline yet, but it is on the list. Regarding how items like invoices show in a queue, we have a great new feature coming in the next few months that will allow you to customize views of many common queues and lists. If you have other ideas or feedback, please feel free to contact us directly through email or phone and ask for James on the Product Team. Cheers!
- Industry: Computer Hardware
- Company size: 2–10 Employees
- Used Monthly for Free Trial
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 0.0 /10
Poor customer service
Reviewed on 12/07/2023
They were very helpful when tryig to onboard me. Provided the free trial and everything.Now I am...
They were very helpful when tryig to onboard me. Provided the free trial and everything.Now I am trying to cancel the subscription because the software is not right for me. I am trying to get support for one week now - not a single reply to my emails, tickets... nothingIt is intentionally done to be hard to cancel!
Pros
It looks nice. I like the features in general.
Cons
Too complicated for our business. It will take forever to implement
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Frustrating in every aspect
Reviewed on 21/08/2018
Pros
RepairQ is relatively feature rich. Most of what you want you can accomplish in a repair ticketing software. A few inventory related things are slightly funky but once you get used to it can do most of what you want.
Cons
Glitches, poor UI, and more glitches.
Some Examples:
First, RepairQ is web based and as such frequently slows down to hilarious levels due to their poor hosting. Have a customer come in and you need to look at their ticket? RepairQ has your back and will make an incredibly long awkward silence while you login and try to search for their ticket.
Second, inventory searching for attaching parts to tickets is very glitchy. You can type the SKU name, description or even the serial number in and it will start the little search spinning icon before deleting half of what you just typed in and saying nothing exists. It is incredibly infuriating having to type something in 6 times before it finally comes up because RepairQ deletes half your work. It feels like you are constantly fighting it.
Third, thought this might be more related to our exact setup more than others, there are glaring security issues that have been brought up and have not been fixed despite responsible reporting.
Response from ServiceCentral Technologies
Hi Ben, according to our records, you may have been using a unique version of our software severals years ago and for a short period of time. It's possible that some of your experience was due to your particular situation, never the less, it's unfortunate that you did not have a great experience with RepairQ. Our products team is always interested in user feedback and constructive recommendations. If you're ever interested in sharing more details about your experience and suggestions with our team, please reach out to us by phone and as for James in the Products Team!
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Tremendous upgrade with Repair Q
Reviewed on 17/02/2019
Overall it has been a tremendous upgrade from our previous software and I'm very happy with Repair...
Overall it has been a tremendous upgrade from our previous software and I'm very happy with Repair Q. More of our vendors are integrating so it's getting easier and easier to do business within the software.
Pros
Awesome back end: inventory management, reporting, attendance tracking, integrations. Customer support came in clutch for me on New Years Eve of all days and I appreciate that.
Cons
I'd like to see a bit more refinement on the process of checking in/out customers for repair just to be able to get people in and out as quickly as possible. I'd like to be able to use a companion app to be able to check the ticket que and some basic reporting for my store. There are a few tweaks to reporting that I'd like to see to match what I track more closely all in one place; all of the data is there, just some times I have to bounce around to a few reports to find it.
- Industry: Consumer Electronics
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Just what we needed
Reviewed on 14/12/2018
We use RepairQ for checking phones in, following workflow, checkouts, keeping notes of diagnostics...
We use RepairQ for checking phones in, following workflow, checkouts, keeping notes of diagnostics run on the phone and daily reporting. We are able to track inventory from the PO to being sold or returned.
Pros
I love the ease of keeping customer information and tracking repairs.
Cons
We wish to be able to process gift cards but there is no easy way of doing it.
Response from ServiceCentral Technologies
Thank you so much for your feedback Sandra! We really appreciate you using RepairQ.
- Industry: Consumer Electronics
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Good all around POS
Reviewed on 15/02/2019
It's a smooth overall experience that allows up to project our professionalism through our receipts...
It's a smooth overall experience that allows up to project our professionalism through our receipts and invoices.
Pros
It is more polished than the other POS systems I have used.
Cons
It takes forever for new ideas to be implemented like the inventory reorder point updates that have been promised
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great software for repair stores!
Reviewed on 28/04/2021
Pros
It has very easy to use inventory management. There are plenty of great integrations, like qz, and options for payment solutions. Has been amazing for my local repair shop, keeping track of customers and checked in devices, and there are plenty of support articles you can learn the ins and outs of the software very quickly and efficiently, I have never had any troubles training a new employee with the software.
Cons
don't really have anything negative to say other than every few months it seems like the hosting can have some problems but it is very rare, and even then it just takes a while longer to log in and get going but otherwise I have not had any issues.
Response from ServiceCentral Technologies
Thank you, Matthew! We're so glad to hear the support resources available for RepairQ are meeting your needs.
- Industry: Consumer Electronics
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Broken promises
Reviewed on 27/02/2019
If you need reliability, it's fine I guess. Not the perfect workflow but it's ok. If you want...
If you need reliability, it's fine I guess. Not the perfect workflow but it's ok. If you want integrations and cool features you see in similar software, just know they are probably very far off
Pros
simply, it works. pretty much always. It never spit out reports or numbers i didn't trust.
Cons
The feature set is lacking compared to competitors. I subscribed for several years and features that were "coming soon" when i joined still weren't launching. Eventually I gave up and jumped ship.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
An honest opinion
Reviewed on 18/02/2019
We love it.
We love it.
Pros
It is powerful for inventory management.
Cons
The user interface is clunky, it could be more colorful or more exciting. There is no support for iPad/iPhone/Android.
Response from ServiceCentral Technologies
Sam, thanks for your honest feedback of RepairQ :) We're glad you love it but understand you have some ideas for how we can make it even better, especially our user interface and use on mobile devices. We believe there are several improvements we can make to streamline the user experience this year, but would love more specific feedback from you too. If you'd like, please feel free to reach out to us by email or phone and ask for James in the Products Team if you'd like to offer more suggestions. Cheers!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Review
Reviewed on 18/02/2019
Very positive overall.
Very positive overall.
Pros
Overall ease of use. Overall makes the day to day operations very easy.
Cons
Would like to see more and better integrations. Ability to pull more detailed daily reports.
Response from ServiceCentral Technologies
Adam, thanks for the feedback and being a RepairQ customer! We're so glad you've had an excellent experience with our software. We also appreciate the constructive comments about integrations and reporting. We'd love to hear more specifics about the integrations you are looking for and the details within your daily reports you'd like to see in the future! Feel free to reach by email or phone and ask for James in the Products Team! Again, thanks for being a valued part of our community!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
RepairQ Review
Reviewed on 19/02/2019
Overall, Repair Q is a great Software and it really helps when it comes to managing our shops and...
Overall, Repair Q is a great Software and it really helps when it comes to managing our shops and workflow.
Pros
They are regulary working to upgrade the software
Cons
It is missing minor abilities that would make its functionality so much more conveinent.
Response from ServiceCentral Technologies
Alex, thanks for your feedback! We're glad to heard that RepairQ has been a helpful tool for managing your business. We agree that there are several areas we can work on to improve convenience of the user, especially around the check-in and check-out process. We hope to continue to make improvements to this and other user experiences in few releases scheduled for this year!
- Industry: Consumer Electronics
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I love RepairQ
Reviewed on 08/04/2021
It’s great!
It’s great!
Pros
It’s very easy to manage tickets and see notes about customers. The POS system is simple and easy to use.
Cons
The only thing I don’t like about RepairQ is that is sometimes doesn’t save setting like location of inventory when searching for it. Very small thing.
Response from ServiceCentral Technologies
Thank you, Hayden. We are glad you are finding RepairQ easy to use so you can spend your time running your store rather than worrying about the process.
We will check out the settings on Location of Inventory. Thanks for the heads up.
- Industry: Consumer Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Software
Reviewed on 15/04/2021
Overall experience has been wonderful, this software is easy to use and quick. I have not had any...
Overall experience has been wonderful, this software is easy to use and quick. I have not had any issues using this software at all.
Pros
Keeping track of inventory with in one system, tracking employee times with in one system has been great. I really enjoy how easy using RepairQ has been. Going from RQ4 to this was super easy.
Cons
I have no comments on things least liked about this software.
Response from ServiceCentral Technologies
Thank you, Mikayla! We're so glad to hear RepairQ is helping you keep track of inventory and your employees' time and that you've found the software to be easy to use and quick!
- Industry: Consumer Electronics
- Company size: 2–10 Employees
- Used for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Solid Platform!
Reviewed on 17/01/2020
Pros
Good customer support, and easy to get around on.
Cons
It cost more than the other option, outside of the no issues
- Industry: Computer Hardware
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great system for repair and re-sale shops
Reviewed on 16/02/2019
I am very happy with the software
I am very happy with the software
Pros
In general the software is very user friendly. I love that parts can be marked as pulled to repairs even though they are not yet sold!!
Cons
Methods for bulk modifications are a bit complex. Mostly only an issue on setup.
