Yuki

Overall rating

Industry: Retail
Company size: 2–10 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 8.0 /10

Great system

Reviewed on 16/09/2021

Pros

I've been using the free version for about two years.
Since we started using it, we have become a hair salon that attracts 100% of its customers from online. Another advantage is that the management screen is available in Japanese.
It is very easy to use and has a more unique look than any other online system. I would like to use the professional version in the future to build a reservation system that is easier for customers to use.

Terje

Overall rating

Industry: Information Services
Company size: 2–10 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Works out of the box

Reviewed on 12/06/2023

Overall am very happy. Fast support and a solid product that does not break my site. Thats why I...

Overall am very happy. Fast support and a solid product that does not break my site. Thats why I renew my license every year,

Pros

Easy to setup and admin. Logic display for the customer.

Cons

Could have been more front-end layout template options.

Yiannis

Overall rating

Industry: Internet
Company size: Self Employed
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 0.0 /10

This is bad

Reviewed on 01/07/2021

I'm very disappointed, very frustrated, the team behind the system has created a bad product.

Pros

It is a piece of software with a lot of features and options

Cons

It just doesn't work well. It's buggy. The system charged me twice but I bought just one licence. The customer support is super fast but the level of support is below average. Bad use of English language.

Response from Salon Booking System

This kind of reviews are the most useless ones as they will not focus on specific lacks of the product or service provided, that are possible, and we are used to improving by the time. This kind of feedback hides a sense of frustration that has much more to do with the client personality more than the quality of a product. But, this is part of the game and we are happy to continue play. Good luck to you.

Magne

Overall rating

Industry: Health, Wellness & Fitness
Company size: 11–50 Employees
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

10 out of 10

Reviewed on 28/04/2023

Pros

This is a WP extension that is very easy to set up, and has many very good settings. Highly recommended!

Cons

The only thing I could think of that would be better is time slots where you can put more than one customer at the same time and that this is taken into account during the setup for how many customers you can take at the same time

TATIANA HAAS

Overall rating

Industry: Online Media
Company size: Self Employed
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

always improving

Reviewed on 26/10/2020

Pros

It is possible to customize a lot of things according the client needs. Each update improves the system and make the plugin better to use.
The support is helpful and always available.

Cons

I didn't have any big problem. All small issues I had was solved contacting support.

Response from Salon Booking System

thank you very much for the review

Guy

Overall rating

Industry: Information Technology & Services
Company size: 11–50 Employees
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Very good app

Reviewed on 02/03/2021

Very good - support is very reactive

Pros

Integration was very easy to setup.
Synchronisation with google Agenda and the mobile app are an asset.
Good pricing flexibility.

Cons

When an upgrade of the app is done, you need to be sure the connexions are not broken, and that all components (mobile and backoffice) are upgraded.
Also, the agents (massages etc) accesses need to be enhanced, very tough to convince agents to use the backoffice.

Response from Salon Booking System

Thank you Guy

DANIEL

Overall rating

Industry: Professional Training & Coaching
Company size: Self Employed
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Happy Personal Trainer

Reviewed on 16/09/2019

Pros

The functionallity suits my needs. Easy to use when set-up is clear. Support is 6 out of 5 stars.

Cons

Not so strait forward when configuring, but support is always just an email away.

Response from Salon Booking System

Thank you for your precious and kind review.

Martin

Overall rating

Industry: Information Technology & Services
Company size: 2–10 Employees
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 7.0 /10

Salon booking

Reviewed on 14/09/2020

Overall expiriance is 4/5

Pros

Easy to use even for end user and very good support

Cons

Some addons didnt work with other plugins.

Response from Salon Booking System

Thank you!

Joerg

Overall rating

Industry: Internet
Company size: 2–10 Employees
Used Daily for 6-12 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 8.0 /10

It's easy to use and for our business the best! Now Discount are included, that's great.

Reviewed on 21/09/2017

Pros

Easy to use, SMS functionality, Discount functionality included. Frontend easy to use. Great support.

Cons

Frontend Font a litle to big or not easy to control. SMS registration works not so good sometime. Not posible to set discount in backend for clients. Not posible to make mailings for selected clients.

Veronica

Overall rating

Industry: Education Management
Company size: 2–10 Employees
Used Daily for 6-12 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 6.0 /10

Pretty good simple plugin

Reviewed on 25/09/2019

Pros

Easy to set up and use
Clean front end design

Cons

Lacks several important integrations
Weekly software update releases

RACHEL

Overall rating

Industry: Health, Wellness & Fitness
Company size: Self Employed
Used for 1-5 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 0.0 /10

Needs rubbed out and redone

Reviewed on 10/03/2021

Awful layout, terrible at creating your own appointments and literally the worst app for organising....

Awful layout, terrible at creating your own appointments and literally the worst app for organising. Iv never once got a notification to when someone has booked and my web developer made sure everything was set up correctly. He told me none of his clients liked Salon Booking either. Big problems with it so definitely need to redesign it

Pros

Sorry but I really do not like this app

Cons

Everything. The app is terrible and the functionality of it is the worst iv seen. It seriously needs updated. You would need to look at other softwares such as Fresha etc

Alternatives Considered

Fresha

Reasons for Switching to Salon Booking System

I will no longer be using Salon Booking as I have signed with Fresha now so won’t be renewing

sinead

Overall rating

Industry: Health, Wellness & Fitness
Company size: 2–10 Employees
Used Daily for 2+ years
Review Source

Overall rating

Ease of Use
Likelihood to recommend 1.0 /10

very slow

Reviewed on 03/12/2022

Pros

that is was easy to use. and demo made it look fast

Cons

iv updated it and still really slow can you help ?

Bülent

Overall rating

Industry: Computer & Network Security
Company size: Self Employed
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Best Booking Software in market

Reviewed on 16/09/2021

experience with saloon booking is always good because they are always advancing software according...

experience with saloon booking is always good because they are always advancing software according to our needs. (they can be very slow but they always do)

Pros

solid, clean and fast interface and multishop feature.

Cons

discount system, still waiting for my requests integrated

Miguelez

Overall rating

Industry: Veterinary
Company size: 2–10 Employees
Used Weekly for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 8.0 /10

Excelente service

Reviewed on 12/06/2023

Pros

Recomend to every business in internet use it

Cons

The pricw if i hace to say something because i LOVE it

Nawar

Overall rating

Industry: Health, Wellness & Fitness
Company size: 2–10 Employees
Used Daily for 6-12 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 0.0 /10

Terrible, many issues arise and support team were extremely rude when I requested a refund

Reviewed on 08/11/2021

terrible

Pros

It hardly worked a week without problems arising

Cons

I bought the plugin to save time booking clients but rather wasted more time chasing up support every week as a new issue arose

Ryan

Overall rating

Industry: Cosmetics
Company size: 2–10 Employees
Used Daily for 6-12 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 0.0 /10

Buggy, would not recommend to anyone

Reviewed on 15/11/2022

Pros

Easy set up, not much else is great about it

Cons

many issues with UI, poor reporting and filtering. Lots of bugs make it unusable frequently. Will have to migrate to another solution soon.

Kharis

Overall rating

Industry: Computer Networking
Company size: Self Employed
Used Daily for 1-5 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Simple & Smart Booking, Attract my customer with extremely easy, fast & clear booking proccess.

Reviewed on 22/09/2017

I bought this booking systems for my spa website customers. At first I wasn't sure if it could fit...

I bought this booking systems for my spa website customers. At first I wasn't sure if it could fit my needs. But the flexibility and add-ons fixed it all without tuching any code. I am and my customers are so happy and will request some customization further, as soon as the salon booking team ready.

Pros

This plugins is fully customizable booking form with online payments, notifications, and Google Calendar sync. Perfect responsive and Detailed Documentations.

Cons

Fully customizable look & feel of the booking form, with no need for custom coding. Customize color scheme, interface copy, steps of booking process.

Samuel

Overall rating

Industry: Design
Company size: 2–10 Employees
Used Daily for 6-12 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Great stuff, easy to setup, no problems thus far

Reviewed on 23/08/2017

Pros

Great UI, easy setup system. From installation till the design of the user interface, there were adequate tools developed to meet ALL my needs.

Sue

Overall rating

Industry: Health, Wellness & Fitness
Company size: 2–10 Employees
Used Daily for 1-5 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 9.0 /10

Review of Salon Booking System

Reviewed on 16/09/2021

Salon booking has made such a difference to my business. It is helping clients to book without...

Salon booking has made such a difference to my business. It is helping clients to book without having to manually call to make a booking. It is freeing up so much time to concentrate on other things. It is a great asset.

Pros

The software is easy to use and does what it says on the tin.

Cons

It can sometimes be a little difficult to understand but this is the case with anything when you use it for the first time. Once you use it it is very useful and easy to understand.

Verified Reviewer

Overall rating

Industry: Computer Software
Company size: 201–500 Employees
Used Weekly for 1+ year
Review Source

Overall rating

Ease of Use
Likelihood to recommend 8.0 /10

Appointment scheduling with ease

Reviewed on 16/09/2021

Pros

The appointment scheduling is simple and easy to use. Its very customisable so you can setup SMS and email reminders which helps prevent clients not attending appointments.

Cons

I can't think of anything, it solves my needs really well.

eric

Overall rating

Industry: Internet
Company size: 2–10 Employees
Used Daily for 1-5 months
Review Source

Overall rating

Value for Money
Ease of Use
Likelihood to recommend 10.0 /10

on of the best plgin I use for my wordpress web sites

Reviewed on 15/09/2021

very interesting experience with a amazing plugin i can't wait to put it in some new web site for...

very interesting experience with a amazing plugin i can't wait to put it in some new web site for my customers

Pros

we find everything we need in it Calendar and services list and lot of usefull settings

Cons

google synchronisation ( the google to saloon side and css customisation not easy

Franky

Overall rating

Industry: Information Technology & Services
Company size: Self Employed
Used Monthly for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 7.0 /10

Recording studio booking management

Reviewed on 15/03/2023

Pros

Ease of use, great UI. Nice email notifications.

Cons

Not able to define minimum number of hours for each booking.

Philipp

Overall rating

Industry: Arts & Crafts
Company size: 2–10 Employees
Used Daily for 1-5 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Best booking schedule plugin for WordPress

Reviewed on 15/09/2021

Pros

I like the design, that easy use of the plugin and the backend for the adminrole.

Cons

Can’t connect all client data to mailchimp acc.

Claire

Overall rating

Industry: Health, Wellness & Fitness
Company size: 2–10 Employees
Used for 1-5 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 0.0 /10

Terrible product

Reviewed on 16/09/2019

Terrible set up with Salon software. The biggest waste of money spent.

Pros

Unfortunately nothing. Tried to set up and the product I am using now is so much easier. Wouldn’t recommend.

Cons

Customer service terrible. Just get told to watch a video!

Frans

Overall rating

Industry: Health, Wellness & Fitness
Company size: 2–10 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 3.0 /10

Salon Booking support needs to listen to the customers

Reviewed on 10/03/2021

Overal it works but we need to tweak the usage and keep an eye on updates to be sure everything is...

Overal it works but we need to tweak the usage and keep an eye on updates to be sure everything is still working. So the software isn't working like expected. Same count's for the way e-mail forms are setup. It's very basically and not able to customise the look of the mails to company designs.

Pros

When we started using the software it looks handy, but in real there is a lot of trial and error when new features are developed. I think this shouldn't belong on life software usage, but for instance on a user group that like to test beta software.

Cons

I don't like the way errors and problems are handled, most of the time SB is telling me that other plugin are causing the issues. But it's not honest to say that you need to use a Wordpress website without general plugins that solves security issues and protect your website for hackers. I'm now waiting for over a year to solve issues with the mobile app, so employees can make bookings with the mobile app.
Besides that i don't like the settings for timeblocks, e.g., when set to one hour, customers are only able to make appointment at e.g., 9.00 or 10.00 AM instead of the starting time 8.30 AM so only on whole hours. Thats a bit stupid in my opinion.

Response from Salon Booking System

Hi,
thank you very much for the time you spent for submit your experience with our software.

Your considerations are very valuable to us as we can use them for our software improvements.

Just to share with the readers of your review we want to add some more information.

Salon Booking System is a WordPress plugin and not a stand-alone software so the chance to see some conflicts with other plugins is ( unfortunately ) in the nature of WordPress environment.

WordPress has countless plugins and guarantee a total compatibility with all of them it's impossible for every kind of plugin authors. Many times you need to choose your priority.

We strive to limit the number of this kind of cases but we cannot succeed 100%.

In your case we provided all the support possible, answering to all your requests up some days ago and in many cases you confirmed that some of the issues you reported were fixed or simply doesn't exist.

Anyway I repeat, we need this kind of feedback, positive or negati

Salon Booking System Reviews