vFairs Reviews
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575 Reviews for UK Users
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Top Notch Virtual Conference Creators
Reviewed on 02/01/2024
I had a great experience with their team and [sensitive content hidden], my assigned project...
I had a great experience with their team and [sensitive content hidden], my assigned project manager was excellent! She was very patient and took the time to explain everything.
Pros
Vfairs created a beautiful and easy to use platform for our virtual fundraising event. I am pleased with their entire team!
Cons
I can't think of anything that I didn't like about VFairs. They were professional, kind, courteous, on-time and created exactly what we needed. They were able to take what was in my head and put it into a lovely platform and virtual conference center.
- Industry: Civic & Social Organization
- Company size: 1,001–5,000 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
3 Years of Phenomenal Service
Reviewed on 01/05/2024
This is my 3rd year planning and executing a 1k person event on the vFairs platform. For the first...
This is my 3rd year planning and executing a 1k person event on the vFairs platform. For the first two years, my event was a single day. While still challenging and full of details, this year, the event had multiple moving parts and the addition of 2 more days. We also had 26 workshops. VFairs was the perfect platform for these events and Ammemah , my rep, was phenomenal. I’ve been able to request and work with her all three times. They always are present, responsive, and professional throughout
Pros
The design is our platform, the professionalism, the helpfulness, solutions-orientation and the creative help.
Cons
I truly don’t have a con - the only small not I have is not being able to bulk upload webinars
Reasons for Switching to vFairs
Ease of use, immersion into the platform to make it feel like you were there live, cost structure and vFairs personnel who make it all easier!
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Avoid vFairs
Reviewed on 05/08/2020
After spending weeks preparing for a live 8 AM launch, the platform was not ready on the day of the...
After spending weeks preparing for a live 8 AM launch, the platform was not ready on the day of the event. Presenters couldn't get into booths, attendees couldn't get into sessions, the majority of our attendees left.
As things were breaking at 8 AM, our dedicated support person left us, leaving us to re-explain our situation mutiple times.
Nobody ever explained what went wrong with the event, leaving our event team with no answers for the attendees. 3 weeks later, still no explanation.
We signed up and paid for multiple functionalities that never got set up, including chat rooms accessible from the booths, a leaderboard. There's no process to ensure that you get what you paid for.
The lesson I learned from this experience: Expect to be abandoned on the day of the event. We would have been better off with a platform that worked. vFairs is still overwhelmed and struggles to deliver on what it promises.
Pros
The sales and service promises made before the event sounded very convincing. The team acted as if they knew how to support a live event.
The parts of the platform that we could access ourselves worked, but only a small portion of the platform was available to us.
Cons
It took 6 weeks to sign a contract with vFairs.
Every part of the platform out of our direct control broke on the day of the event. Sessions did not start on time, wrong versions of session videos were played, users were unable to access chat rooms, exhibitor booths weren't working.
We had complaints about the day-of-event help desk support from attendees in email, on social media, and within the event chat itself.
Project management was poor: multiple contracted features were only set up after the end of the live event or not at all.
Training is poor; the vendor used other events currently in production to show us functionality and did not have materials that we could share with exhibitors and attendees.
Response time is poor: we've spent almost two weeks waiting for a response to our current issues with no answers to missing features and functions.
Response from vFairs
We are extremely sorry to hear about your poor experience. We set very high standards for ourselves when it comes to customer support and we will investigate this matter with high priority. Our Senior Management team would like to get in touch with you to see where things went wrong and how we can better serve you in future.
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The vFairs team is amazing, and the platform is a lot of fun!
Reviewed on 28/10/2024
It was fantastic, and our event went off without a hitch! The platform has the ability to do email...
It was fantastic, and our event went off without a hitch! The platform has the ability to do email sends, surveys, and more, which saved my marketing team from having to do those themselves. Our whole team, and even our customer speakers raved about the support from the vfairs team, and how well the event ran.
Pros
The support provided by the vFairs project team was phenomenal. They were incredibly responsive and very helpful with setting up our event. The day of, they were with us every step of the way, including in the sessions.
Cons
Some things were really only configurable on the back end, but because their team was so capable, they were able to get whatever we needed done.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Gold standard customer service
Reviewed on 10/08/2023
Overall, we have had a very positive experience with vFairs. Our Project Manager took so many...
Overall, we have had a very positive experience with vFairs. Our Project Manager took so many things off our plates that we would have had to handle directly ourselves with other apps, that it ended up creating a huge improvement in our work quality of life!
Pros
We have been extremely impressed with the customer support from vFairs. [sensitive content hidden]
, our Project Manager, has been an outstanding support. She frequently astonishes us with the speed with which she responds to our requests.We previously used Pathable as our mobile app, prior to its being sunsetted by Community Brands. We loved it, and it was heartbreaking when they shut it down. But our heartbreak has been tempered because while vFairs isn't perfect, it's an outstanding app that has a very user-friendly back-end that makes updating the app a breeze. On top of that, [sensitive content hidden]
helps take care of a lot of the data entry work that we would otherwise have done ourselves with any other app, which has been a real boon, freeing up time in our schedules for other work around our events.The fact that vFairs can link up with Cvent (which we have used as our registration platform for ages) is also a HUGE plus. I frequently say that Cvent has the best customer service of any organization I have ever worked with. But vFairs definitely gives them a run for their money - they are neck and neck for the top spot!
Cons
The app itself is a little clunky on the user side. Also, pairing up the QR codes from the attendees we imported to vFairs from Cvent, with the name badges that we generated directly out of Cvent.While to some extent this was an issue we didn't adequately communicate to our attendees, they also expressed confusion and frustration with the QR code scanning, as they didn't understand that for them to connect the information in their vFairs app profiles with sponsors, exhibitors, and other attendees, they had to scan WITHIN the app, rather than simply using their phone/device cameras to scan the codes. It makes sense to us, having worked in the back end of the app and understanding what information is connected to what, but it took a fair amount of explaining to get that across to our attendees.
Response from vFairs
Thank you so much for sharing a great review! We are so glad that you appreciated vFairs user friendly features, and were happy with the support provided by our team. We hope to see you back at vFairs!
- Industry: Law Practice
- Company size: 11–50 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
If you need a virtual platform - look no further!
Reviewed on 27/10/2023
Overall, our experience with vfairs was great. The is consistent support and guidance. We met...
Overall, our experience with vfairs was great. The is consistent support and guidance. We met with our account manager weekly for months and they were always attentive and supportive of our needs. Truly an amazing company with wonderful people! I would recommend the to anyone who needs to plan a virtual or hybrid event.
Pros
Vfairs offers an account manager to step you through the entire event planning process on their platform. They help support you as much as you need. When we were new to virtual event planning, vFairs coached us and guided us to help us make the best possible plan for our event.
Cons
Our event planning sometimes is a little complex and there were some hiccups that we would have liked to avoid but all in all - it was not anything that would dissuade us from continuing to use vfairs for all of our virtual or hybrid events in the future.
Alternatives Considered
AcceleventsReasons for Switching to vFairs
vFairs was more affordable than some of the options I had looked into while also offering consistent support. They had an easy to use templated approach to virtual event building and it made designing our event easy.Response from vFairs
Thanks for your thoughtful and generous review! It's great to know your event was successful and our team delivered a positive experience for you! It was a pleasure to assist with your virtual conference and we can't wait until the next one.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
vFairs provides accessible events that are easy to set up
Reviewed on 07/12/2023
We met with many vendors before choosing vFairs. They were the most cost effective and had great...
We met with many vendors before choosing vFairs. They were the most cost effective and had great examples of accessible events they had already hosted on the platform.
Pros
How supportive and responsive they were during set up and the live event.
Cons
There was nothing we did not like about vFairs.
Reasons for Switching to vFairs
Price and ability to ensure all aspects of our event would be accessbile.- Industry: Legal Services
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
2 Years Strong and Counting
Reviewed on 30/04/2024
Pros
The graphics/animations, the easy use of the platform, the customer service, and the overall design.
Cons
Additional variety in the designs and maybe make it a little more user friendly for older individuals.
- Industry: Events Services
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
VFairs Support
Reviewed on 07/05/2024
Great! Especially with regards to support.
Great! Especially with regards to support.
Pros
Support, website look on mobile device, app associated
Cons
Reporting is available, but cumbersome, although support team did assist greatly. Inability for registrants to make changes that would notify planner. VFairs did work around, but wish options were available.
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great platform that has all the features you need.
Reviewed on 09/07/2024
Great platform, good customer service, very responsive and helpful.
Great platform, good customer service, very responsive and helpful.
Pros
Lot's of very useful features both for the attendees and the admins doing the event. Great help in registration, emailing reminders, survey option and more.
Cons
Nothing really. It has so many features that at first it's a bit overwhelming but the vFairs team is very helpful.
Alternatives Considered
SimilarwebReasons for Switching to vFairs
Lower cost and better features. Looked more modern and professional than the competitor.- Industry: Arts & Crafts
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
vFairs online trade show
Reviewed on 14/06/2023
We need a platform capable of hosting an online trade show with 150+ booths and hundreds of...
We need a platform capable of hosting an online trade show with 150+ booths and hundreds of attendees/buyers.
Pros
We where able to easily set up a large quantity of vendor booths, each selling a large amount of products. Navigation through our online event was excellent and the feel/vibe from the show matched the live events we participate in.
Cons
There was nothing that we where unhappy about.
Response from vFairs
Thank you for sharing a great review! We hope your event was a successful one. vFairs has updated a lot of its features that you can also make use of. We hope to work with you again soon!
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Thank you vFairs!!
Reviewed on 27/08/2024
The overall experience was phenomenal!! The service provided by vFairs was exceptional. Our program...
The overall experience was phenomenal!! The service provided by vFairs was exceptional. Our program area will certainly be encouraging our organization's leadership to continue using the services provided by vFairs for large in-person events.
Pros
I very much appreciated that the attentiveness given to our organization as we prepared for our event. The quick turnaround time on requests made regarding the landing page and website was incredible. The project managers assigned to us were insightful and creative. I loved how the vFairs team made themselves available to us to ensure we met our goals. The scheduled check-in meetings were great. This allowed our team to ask questions and for the vFrairs team to demonstrate different features on the landing page and app, as well as on the backend. Thanks to vFairs we were able to elevate our annual in-person event. As an organization we received positive feedback from attendees on the vFairs experience from registration to using the app onsite.
Cons
There was a minor glitch with the evaluation feature. It auto populated from previous evaluations that were completed. The vFairs team resolved the issue right away. Our team should have done testing prior to the event to sure that everything was working properly in advance of the event.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Outstanding customer service
Reviewed on 29/08/2024
Customer service - vFairs implement the requests promptly
Customer service - vFairs implement the requests promptly
Pros
Outstanding customer service is a great pro.
Cons
Complex Salesforce Integration requires quite of time.
- Industry: Investment Management
- Company size: 51–200 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A great partner for your virtual events
Reviewed on 21/06/2024
Pros
Immersive platform, easy to setup and configure and price is right.
Cons
I do not have anything negative to say about vFairs or its team. Very professional organization.
Alternatives Considered
Cvent Event ManagementReasons for Switching to vFairs
Cost and immersve experience.- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing Service
Reviewed on 19/03/2024
This is an amazing tool for our youth. The team that helped us set up the virtual career fair was...
This is an amazing tool for our youth. The team that helped us set up the virtual career fair was extremely attentive and helpful!
Pros
Working with [sensitive content hidden] was a wonderful experience!
Cons
Everything was GREAT. I can't think of anything that wasn't smooth during this whole process.
- Industry: Human Resources
- Company size: 10,000+ Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Can't Ask for Anything More!
Reviewed on 27/06/2024
Fantastic! The entire team is helpful and stays right on top of everything all of the time. It's...
Fantastic! The entire team is helpful and stays right on top of everything all of the time. It's amazing! It's an honor to finally work with a group of individuals who understands and respects the importance of true customer service!
Pros
The team I work with are true professionals. I love it!
Cons
Time zone differences are a bit challenging, but we're working it out! :)
- Industry: Staffing & Recruiting
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
vFairs: First Time User
Reviewed on 27/02/2024
Overall I liked using vFairs from the Admin perspective. It was very easy to set up booths and get...
Overall I liked using vFairs from the Admin perspective. It was very easy to set up booths and get exhibitors started on the process. Our customer support representatives [sensitive content hidden]made everything easy, they answered questions, provided post-event reporting that we couldn't find, and expertly lead three training sessions for our exhibitors.
Pros
Ease of setting up booths, rapid response of account representatives [sensitive content hidden], and the look and feel of the Lobby and booths.
Cons
Difficulty navigating the report section and finding the reports we needed; at times it was difficult to find information and "how-to" on the website
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
[sensitive content hidden] is great!
Reviewed on 11/06/2024
Pros
We liked how responsive our team was. [sensitive content hidden] all contributed a great deal to the success of our event.
Cons
I don't have anything really to say. Although, [sensitive content hidden] was not our favorite to work with.
- Industry: Online Media
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing customer service and easy to use
Reviewed on 22/08/2023
Pros
We switched over to vFairs in the fall of 2022 and it's one of the best decisions we've made. Let's talk about customer service first. From day 1, [sensitive content hidden] has been an absolute pleasure to work with. He is extremely knowledgable and was able to walk me through every step of the process. The timeframe to turn around our first virtual event was very short, but [sensitive content hidden] support throughout the entire build made the process so efficient and quick. He's very responsive and is always happy to support our efforts. I can't say enough good things about him - top notch customer service. Next let's review the platform. Prior to vFairs, our old platform was very clunky and it took so much time to set up an event. When I started working on the vFairs platform, I noticed the difference immediately. The amount of time it takes to build out an event is a fraction of what it was taking me on our old platform, and the user interface is so simple and easy to use. I love how our virtual booths are displayed to attendees and I'm even more impressed with how the agenda is presented on the landing page and within the environment.
Cons
I wouldn't say I dislike this about vFairs, it's more a "I wish I could do this" type of feedback. I wish I could easily update room templates on my own without bothering [sensitive content hidden] with that kind of request. He's very quick to get our requests in the queue when we do want to make changes, but it would be nice to be able to make the updates on our own.
Response from vFairs
Margot, thank you so much for such a gracious review! We are so thrilled you were happy with our team, and that your event was a successful one. We look forward to working with you again in the future.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great platform
Reviewed on 18/06/2024
Pros
We have been using VFairs for 2 years now for various events and projects. Easy to use, looks professional and offers an engaging experience for attendees. Our Project Manager, [sensitive content hidden] has been a great help in setting up the platform.
Cons
some tech issues with the Round table function which were addressed
- Industry: Human Resources
- Company size: 51–200 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Our experience with vFairs
Reviewed on 24/06/2024
Pros
The platform was appreciated greatly by our audience, and we received positive feedback throughout a consequent survey sent to everyone. In the setup phase the team from vFairs and especially [sensitive content hidden] our PM was very responsive and welcoming to any of our requests. When we requested a new feature it was seen as a new feature to develop for the platform, which we felt was a very fair way to work.
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Review from an Event Planner
Reviewed on 27/06/2023
From set up to execution, vFairs provides excellence service. The team is amazing, professional,...
From set up to execution, vFairs provides excellence service. The team is amazing, professional, knowledgeable and not to mention FUN to collaborate with! ISA recently held a hybrid conference in Scotland in which we utilized a mobile app to create the best experience for our in person and virtual attendees. The app for this event included castles, knights, fly in intros & much more. All were beyond impressed with the app. Well done vFairs!
Pros
- Easy to use as an admin - Agenda management- Event app customization and features- Quick responses and fixes ( if needed) by Team- Ease of integration with our products- Professional, knowledgeable, flxible Team
Cons
On the admin side, reviewing the registration numbers could be tweaked. It would be nice to see the true numbers for each event within a registration as opposed to pulling a report to review and filter the numbers.
Response from vFairs
Thank you for sharing a great review! So glad to hear you enjoyed vFairs’ customizable features. Your feedback is important to us and we hope to work with you again soon.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Virtual Conference with vFAIRS
Reviewed on 12/03/2024
Pros
We are planning a first year conference in a virtual environment. vFAIRS has been there every step of the way with us, even though we've been working out a lot of logistical details on our end. Their professionalism and patience has been invaluable in bringing this event to life. Our account rep [sensitive content hidden] has been extremely responsive and helpful with all of our questions.
Cons
As someone with a web development background, I am more comfortable with a lot more backend control, but for the average user I think the platform is perfectly suited.
- Industry: Government Relations
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
vFairs System Review
Reviewed on 24/08/2023
Overall experience has been good. It has allowed us to host one-off webinars and webinar series...
Overall experience has been good. It has allowed us to host one-off webinars and webinar series with little overhead.
Pros
The completely bespoke development approach to vFairs was essential. I especially appreciate the dedicated projects team that are able to support on short notice. [sensitive content hidden] and staff have been extremely responsive, prompt, and professional throughout this process. The onboarding tools and project management have been top notch.
Cons
I haven't had any major issues or concerns in using vFairs.
Response from vFairs
Thank you for sharing a great review! So glad to hear your event was successful with the help of our team, and hope to work with you again soon. Your feedback is important to us.
- Industry: Education Management
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A very easy and tailord platform for virtual event
Reviewed on 23/03/2024
Pros
Through the VFairs platform's feature, we had the opportunity to create an easy and engaging virtual environment that facilitates interactions and networking opportunities between our partners and our members. Working with the VFairs Team was very inspiring. Their attention to detail and proactive approach to problem-solving have been invaluable assets in overcoming any challenges that arise during the planning and execution phases. [sensitive content hidden] and her Team consistently go above and beyond to ensure that our ELSA Career Fair events exceed expectations and deliver maximum value to attendees. There was constant support from her, and thanks to her, the event was tailored based on all our needs in every easy and fast way.
Cons
Some features of the mobile app should also be included in the desktop experience.
