Sawyer

4.5 (320)
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Class management software for kids activity providers

Overall rating

4.5 /5
(320)
Value for Money
4.4/5
Features
4.1/5
Ease of Use
4.2/5
Customer Support
4.6/5

91%
recommended this app
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320 Reviews for UK Users

Swatilekha
Swatilekha
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Sawyer Tools review

Reviewed on 01/02/2022

Pros

Registrations are very simple to make, promotion is effective and also calendar integration is helpful.

Cons

Some of the UI parts like "Class Notes" are really primitive looking and more attention could be paid to that.

Alternatives Considered

Piazza

Switched From

Piazza

Reasons for Switching to Sawyer

Sawyer Tools is more sleek and modern, embeds are easy to use and is more popular.
Lilian
Overall rating
  • Industry: Arts & Crafts
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Sawyer has helped me better manage my business

Reviewed on 29/10/2024

It provides me flexibility for accepting payments online from my customers and their families to...

It provides me flexibility for accepting payments online from my customers and their families to register when it is convenient for them.

Pros

Customer Support and help. They are always available to help and address our concerns and special requests in a manner I have not experienced elsewhere.

Cons

Although their software is extremely versatile and they continue to improve it, it does not offer me (a one-man operation) the precise, simple, user friendly, efficient flexibility. However, they have offered me several alternatives to customize they services to my individual needs.

Magdala
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Disappointing Experience with Sawyer – Not Recommended

Reviewed on 04/09/2024

Disappointing Experience with Sawyer – Not Recommended
We were initially excited about Sawyer...

Disappointing Experience with Sawyer – Not Recommended
We were initially excited about Sawyer because it promised that everything we needed could be done easily. Unfortunately, once we started using it, we found that many of the promises were not fulfilled.

One of the biggest frustrations was the inability to change a date on an activity without deleting all enrollments, changing the date, and then re-entering the enrollments manually. This process is incredibly time-consuming and unnecessary.

Another major issue was the transfer to our bank account, which took almost a month to show up. This delay is unacceptable, especially when managing finances.

Setting up discounts was another nightmare. The software doesn't allow the use of decimals, which forced us to lose a few dollars just to match the rates on our flyers. This is a basic feature that should work flawlessly.

Finally, the rosters are terrible. They are overly complicated and don't make sense at all. We encountered many more issues that only added to our frustration.

Overall, I do not recommend Sawyer to anyone. It has too many flaws that make it difficult to use and manage effectively.

Response from DaySmart Software

Hi Magdala,

I'm sorry to hear that you've had a less than stellar experience using our software. We value the feedback and would love an opportunity to make this right. I know that you've been in touch with Mollie, our Head of Customer Support to address some of the issues you were experiencing. We do offer daily bank transfers instead of the default of weekly which you originally had and additional flexibility when adjusting activity enrollment dates that we can go through together in more depth.

Looking forward to turning this experience into a win.

Kind regards,
Dana Browne
VP of Provider Experience

Christie
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Registration System

Reviewed on 04/11/2024

Sawyer has been great to work with. We have been through a few scheduling sites and this has been...

Sawyer has been great to work with. We have been through a few scheduling sites and this has been the best so far!

Pros

I love the flexibility in the scheduling.

Cons

I would like a more efficient way to see when we have waiting lists, would love if that were listed on student schedules and on class rosters. I also would love if when you click "upcoming", the first day of classes would pop up if we were not yet at that time block (example, when checking in May for September classes).

James
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

YNOT Summer Camp

Reviewed on 23/04/2024

Better than life was, prior. It gives us a more professional face forward, plus helps us manage...

Better than life was, prior. It gives us a more professional face forward, plus helps us manage the fee recovery of our events.

Pros

The ability to set up events for automatic online registering and not having AR at the end of the summer, or at the end of a semester.

Cons

Inability to speak with someone, without buying some annual package. Why not offer technical "spot help" for a flat fee per instance? My IT guy can be reached almost 24/7 and he does alot of things over the phone or via remote connect to my laptop for $20 to $100 per whack.

Karen (Kate)
Karen (Kate)
Overall rating
  • Industry: Events Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Accounting and Payouts are not transparent

Reviewed on 20/01/2021

While I appreciate the ability to imbed registration on our website, there is no way to track click...

While I appreciate the ability to imbed registration on our website, there is no way to track click rates, their customer service is not at all educated on the software and we've gotten responses on average 3 weeks after the initial question is asked! Poor customer service, micropayouts are not transparent, and the cost for ticket items more than 70 usd is more expensive than eventbrite. Unfortunately I can not recommend this platform!

Pros

It can be imbedded on your website. Visually it is appealing to the purchaser.

Cons

Instead of paying out event registration income once, after the event, or one time at the end of each month, they pay out micro payments every 3 days. This renders keeping your checks and balances almost impossible, and we are currently paying extra payroll hours for our accountant to tally up each payment (We are talking about payouts as small as $1.25, when we are receiving as much as 10K a month with their platform). Can you imagine your accountant adding up all of those micropayments to hit 10K? It equates to hours of work. The whole process does not at all match industry standards and is very unrealistic for companies to handle. It's a hidden expense that makes the platform not worth the use.

Response from DaySmart Software

I am so sorry that you had a less than stellar experience at Sawyer, that is never our intent nor our goal. We continue to evolve our products because of feedback like this and would love to connect on how we can improve if you're open to it.

Cheryl
Overall rating
  • Industry: Entertainment
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great service

Reviewed on 29/10/2024

Good! I was one of the early customers and the platform has gotten better over time. Customer...

Good! I was one of the early customers and the platform has gotten better over time. Customer service is excellent and we are happy.

Pros

I like the way it looks and functions. It's super helpful for our small company to be able to centralize all of our customer info, rosters and class listings.

Cons

It's pretty pricey. I know that I would spend a lot in admin to pay someone to do all of the work that the platform does, though. I do hope that it doesn't get more expensive. We will consider building our own registration system into our website if the price continues to climb.

Emiko
Overall rating
  • Industry: Arts & Crafts
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Reid Street Studio

Reviewed on 04/11/2024

Overall very positive and I'm glad I found you to work with! A few annoyances but the pros...

Overall very positive and I'm glad I found you to work with! A few annoyances but the pros definitely outweigh the cons.

Pros

Great people to work with to get set up. Clean, easy to use interface on the client end. Fast responses when minor issues popped up. Reasonable price for the ease of mind of having a well-organized booking system.

Cons

Widget is very glitchy on phones and freezes while scrolling. It would be nice to be able to change Sawyer terms like "semester" to "quarter" or other terms that fit what I'm doing more appropriately. It would be nice to be able to separate and group classes for different customer groups more easily.

Frankie
Overall rating
  • Industry: Primary/Secondary Education
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great customer service!

Reviewed on 31/10/2024

Sawyer works well for our company needs. There are many features that are offered that we are not...

Sawyer works well for our company needs. There are many features that are offered that we are not using because they are not applicable to our business.
I have personally been working with this product for about 2 years and I think it is great.

Pros

It is user friendly and the customer support is great.

Cons

I haven't experienced any cons so far. We do not use all the features.

Australia
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Review from the Controller

Reviewed on 11/11/2024

Very responsive. I love the financial reports and the quick turn around when there is a discrepancy...

Very responsive. I love the financial reports and the quick turn around when there is a discrepancy or a request for reimbursement.

Pros

Easy to navigate. Clear and concise. Accuracy is a must for me. Your reports are always accurate and timely.

Cons

I am very pleased with Sawyer's services. No complains.

Mary
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Management at it's best

Reviewed on 18/04/2024

Great! The help desk reaponds quickly and it has added a new layer of usability for my clients.

Great! The help desk reaponds quickly and it has added a new layer of usability for my clients.

Pros

Easy to use
Cost effecrive
Customer service

Cons

Add ons dont always line up with what we need

Yvette
Overall rating
  • Industry: Arts & Crafts
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Sawyer for the WIN!!!

Reviewed on 18/04/2024

Pros

Everything is so easy to navigate and set up my classes. It’s user friendly for my customers.

Cons

I don’t really have anything that I speak of…Sawyer has been great!

Carlie
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

One Stop Shop

Reviewed on 18/03/2023

Easy to use. User friendly. Simple interface. Intuitive. Thorough. We LOVE IT!

Easy to use. User friendly. Simple interface. Intuitive. Thorough. We LOVE IT!

Pros

Sawyer has been a game-changer for us. We've used Brightwheel, ProCare, Eventbrite, and Google forms to try to figure out how to manage classes and Sawyer has been the best by far. Setting up the classes was so easy. The program is intuitive and offers all the features that we need it to.

Cons

We wish Sawyer had an app that our community could download, create an account, log in and use as a communication platform between teachers and parents. This would be the cherry on top!

Jessica
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Sawyer Review

Reviewed on 18/07/2019

We are solving are registration process by using Sawyer. Originally, we were using about 6...

We are solving are registration process by using Sawyer. Originally, we were using about 6 different spreadsheets that were all complicated on their own level. Because of this, the registration process became very lengthy because parents couldn't register on their own but instead, they had to register with me, an individual, and would have to wait for a process to be completed in order to move forward with registration. This became extremely difficult because one individual registering over 500+ students is not an easy task.

Pros

I like how easy it is to manage and use. Our clients seem to enjoy it as well since it allows them a lot of accessibility and privacy especially when registering. I also appreciate all of the options that we can do for creating camps and classes. Overall, there are a lot of options that we can do for our programs now that we have Sawyer.

Cons

Because of how easy the program is to use, there are some options that we would appreciate having but do not have yet. For one, it would be nice to have the ability to send out receipts to clients on the financials page if we were to increase their balance or charge them through there. It would also be nice to have a notes section on the financials page so that our accountant and I don't have to look through all of our emails to find information regarding a client but instead have it readily available. Another thing, we would appreciate is if the financials alone had the ability to sort the clients by payment method and etc. And if we move to another page and press the back button, it would be nice to not have to restart but instead just have it still remaining on the clients that we searched for.

Lia
Overall rating
  • Industry: Arts & Crafts
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy way to manage class and camp registrations

Reviewed on 27/09/2022

My favorite thing about Sawyer is that I trust that all my registration information is accurate and...

My favorite thing about Sawyer is that I trust that all my registration information is accurate and in one place. It's been incredibly helpful in running my business. In my years using this software, I've also seen how Sawyer is always changing and improving to meet the needs of clients. It has improved my experience and what I can offer my customers.

Pros

I like the clean look of this software, and that it is easy to add, change and adjust information on my end. The dashboard helps me see all my upcoming programming and stay in communication with registered participants. It makes billing very easy, offering flexibility for participants and automatic payments so I don't need to spend time tracking this each month or sending reminders. I like the waitlist option.

Cons

The cons are small things - I wish you could edit the coupon codes because I can never get them right the first time. I wish there was a printable check in/check out list as a roster setting that could fit onto one page. I would probably use a mobile app to check class registration, or be able to have different teachers use a mobile sign-in process for classes. But these are small compared to all the benefits.

Verified Reviewer
Overall rating
  • Industry: Music
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

so many room to grow and I can bet that Sawyer will get there in no time!

Reviewed on 26/04/2021

No app. No merging duplicate customers. No phone look up feature. No teachers payroll report. ...

No app. No merging duplicate customers. No phone look up feature. No teachers payroll report. No everyday phone support. Email customer service is confusing.

Pros

Hello, super cute design grabs everyone's attention. It is one of the best websites which draws customers in their market place. I think the customers love it but not much the administrators. Free trial and discount option helps to attract new customers but some customers keep taking advantage of it by changing emails and creating multiple accounts. Also this website doesn't have duplicate merging feature, phone number look up, teachers payroll report. Also editing schedule is not flexible, if clients sign up in the middle of semester, they shows up for the entire semester which they weren't even registered. I care about this company, that's why I am spending my time to write about this.
Appointments, semester, membership reconciling is not recognizing each other. Appointment and membership should have options to charge registration fees like semester. I can't wait for the apps. One day. I know it costs a fortune but it will be the next unavoidable step for sawyer. My school has an app and I know app will put Sawyer to the top!

Cons

Super cute design. The market place brings customers from all over the state.

Alternatives Considered

Mindbody, TeacherZone and WellnessLiving

Reasons for Switching to Sawyer

I am still using one of those. Sawyer is not able to cover all I need. Especially payroll, reconciling the payment, scheduling past appointment etc.

Response from DaySmart Software

Thank you so much for your feedback! We believe that a customer who shares critical feedback is a customer who cares. We continue to evolve our products because of feedback like this and would love to connect on how we can improve if you're open to it.

Let us know if you have time to hop on a call to review!

Michele
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I’ve used Sawyer for years for Kids yoga classes, after school program, and day camps

Reviewed on 20/09/2022

Pros

So easy for the parents to use as well as teachers. We can easily contact a parent if needed by simply pulling up the roster. The kids names are alphabetized by first name which is very helpful for kids coming to class.

Cons

I like it all, however I would add a check in app that instructors can easily have on their phones. I would also reformat the printable roster so that they can fit on one or two pages instead of 7 to 8 pages.

Idena
Overall rating
  • Industry: Arts & Crafts
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great product! Still working out some bugs

Reviewed on 11/03/2022

Class management was the biggest thing I needed help with, and it's amazing at that! There are...

Class management was the biggest thing I needed help with, and it's amazing at that! There are still some bugs or feature requests that haven't happened, but I hope they'll come soon!

Pros

Easy to set up and get started. Ease of use, most things are pretty instinctual. The automatic charging is fantastic! Class management is SO MUCH easier with this system!

Cons

No way to cancel all future payments, so have to go in one by one.

Theresa
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Technology at its best

Reviewed on 10/11/2024

Overall, I like this product. I feel that it was very well thought out to support the users. It...

Overall, I like this product. I feel that it was very well thought out to support the users. It saves time which in my case is very important as I have a lot of materials to cover in a very short period of time so anything that helps me in that area is a plus.

Pros

I absolutely love the ease of using Sawyer. We have a team that inputs the information when students register for camp. That information is very crucial to a successful camp. I like that all I have to do is check my participants in and then check them out each day. I also like that it allows the parents to contact me if necessary and vice versa.

Cons

I have no complaints to report as I love everything about Sawyer.

Johnny
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Sawyer Review From the Perspective of a Newbie

Reviewed on 16/04/2024

Pros

Sawyer is very easy to use and has a great support team. We use sawyer for our non-profit for registration and class management and it is very useful

Cons

I think there are some things that can be easier to do however i can always find a workaround.

Scott
Overall rating
  • Industry: Education Management
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

This makes things easier for me

Reviewed on 09/04/2024

It helps to know what's going on doe all of my classes.

It helps to know what's going on doe all of my classes.

Pros

Easy to access attendance for all of my classes

Cons

I have nothing bad to say about this product

Rayhann
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

My Review of Sawyer

Reviewed on 22/04/2024

It's pretty good and I would overall recommend it for other users.

It's pretty good and I would overall recommend it for other users.

Pros

One of the things I really like about Sawyer is how it saves your previous submissions for Class Notes. I use Sawyer for review sessions and letting parents know what the class was about and often times, I reuse lesson plans, so Sawyer saving previous submissions is really useful.

Cons

One of the things I would change about Sawyer is that in the previous submissions, it changes the format and puts it in one big paragraph. I wished it kept the format of previous submissions, but it's really not that big of a deal.

Elizabeth
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Very poor and confusing reporting system!

Reviewed on 19/07/2022

Exhaustingly Bad! It has made my administrative work FAR MUCH MORE DIFFICULT than doing them...

Exhaustingly Bad! It has made my administrative work FAR MUCH MORE DIFFICULT than doing them myself. If you client body is small like 20-40s , Sawyers is fine. If you are like us with hundreds.. I HIGHLY recommend you to look elsewhere.. I have switched to Amilia, a far more robust software.

I was 15+ system level developer, and my partner was a Microsoft SQL expert. Looking at Sawyers report service, we both must regret to say.. it is far from prime time. It is ok for a shop with 30 some students. Not for us. We have over 200 students (still considered being pretty small).

Pros

calendar review for daily activities. This is very helpful for ONLY daily operation - like the front desk staff to do quick look up.. But, by far not for the administrator, me.

Cons

Report becomes unusable when students sign up for multiple classes!
It puts ALL dates into a single cell in the report, in various order. Asked support to look at it.. Nothing can be done about that. So, I had to go through EVERY student who has signed up for more than one week to figure out.

Reports with mismatched headers.
e.g. DOB as the header, but it is actually something else like email address.
Half of them are mismatched! To say unacceptable is an understatement. I was told it was some customization issue??? No form of customization should render such a fundamental error. This clearly indicates very sub-par software.

No proper auditing.
.. cannot explain why a balance showed discrepancy.. the only reason I got was " someone must have changed it." The administrator again simply insisted that made assumption it was us, or the client making the changes. No auditing info for accountability! An unacceptable excuse! This tells me this is ot an adequately built software. I would be ok with it if the administrator did recorgnize the error and committed future improvement! But they seemed to be content placing the blame on us, or the mysterious someone!!!

Missing one of the most fundamental reporting features:
Cannot generate a report of scheduled classes unless at least one student is already registered? But, I have to manually check one by one! It would be ok if you have 10-20 classes, not 40+ like us.

Response from DaySmart Software

Hi Elizabeth,

We're sorry that Sawyer wasn't able to meet your reporting needs. We work with organizations of all sizes to power their registration including franchises, non-profits, and schools in addition to smaller businesses. We continue to evolve our products because of critical feedback like this and thank you for taking the time to share it with us.

We loved getting the opportunity to work with Storming Robots and wish you all the best in your future success.

Lindsay
Overall rating
  • Industry: Individual & Family Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

I've given up.

Reviewed on 03/01/2022

Pros

I initially chose this software because it's specifically made for the industry I am in; play space and child groups. I like the look of the design as well.

Cons

I am extraordinarily frustrated with this company. First of all, they rely on customer support people who can't solve problems, only kick them to the engineering team. I don't hear back on bugs that need fixing, or hear from anyone other than this poor guy who's getting all my issues. Second the bugs we're experiencing are completely dumb; minor things that should not be an issue by this stage of their business. Here's the issues I've encountered since starting with Sawyer in September!
1. Can't edit description of memberships because people have bought them
2. My members can't enroll themselves in what they paid for
3. There's a glitch on my website where you have to scroll down twice to get to the widget
4. There's an error in the typing of the party descriptions with characters too close together
5. Refunds cost you money because they charge you the credit card fee
6. We get random drops of income into our bank account
7. Setting up multiple groups was a MESS and needed emailing with admin many, many times (not because I'm bad at tech, but because of the system)

I could go on; honestly in the span of 4 months, I've had so many encounters with their customer service email guy, it's not good. And no one else will talk to me about it, so I'm canceling.

Response from DaySmart Software

Hi Lindsay,

I'm sorry to hear that you've had a negative experience with Sawyer. I know our head of Customer Success is already working with you directly to remedy these issues. Regarding refunds and credit card processing fees, this is unfortunately something controlled by our payment processor Stripe and not in our control. Most payment processors do not return fees on refunded payments but we do understand the frustration. At the moment our default payment option is every 2 business days, but we can adjust payouts to a variety of options that may be better for your business. We are here to support your needs and hope you give us another chance to improve your experience working with Sawyer.

Jennifer
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good options for summer camps - with a few changes needed

Reviewed on 15/09/2022

Pros

Setting this up was easy. After using it for a year there are some set up features I'll change in year two to make some of the flow better. The team that helped with set-up with quick to schedule and helpful with the details and overall flow.

Cons

We have to manually count how many campers are checked in vs there being a way for use see a live number of how many campers are checked in at any given time. This is a really big deal for our prograrm.
It's a poor use of our time not to mention full of errors because every camp director knows you neeed an updated count of how many campers are on site at any given time. Manually scrolling through pages is not a good use of our time and is erroneous. We did submit a request (2x) so the product team does know that it is a feature that would really make a difference if added. We need a current count as a camp for safety so we know how many kids are on site (and of course in case of a fire or other emergency as well as every day safety you want that count to be known with ease) but we also have constant check in/out so its a moving number for us and to constantly be manually counting does not work.

Alternatives Considered

Zendesk Suite