Chaport Reviews

I liked the most the simplicity and the simultaneous power of this product. Chaport has all features that we wanted to have in our early-stage startup, we don't want the live-chat tool to be too complex. An equally important point is the price. in comparison with competitors, it is the best price on the market

There were some minor issues like rendering in a custom element, we contacted Chaports's support, and they promised to implement this in the next releases.

The things I liked the most is the easy of use, GUI is intuitive and you don't need any training for that. Me and my colleagues use Windows and Android app and it's working flawlessly. You have the ability to customize the look of the chat, sounds, and many more. Installation into WordPress is easy with their plugin. And I must say that their customer support is more than you could wish for!

None. Everything is as explained on the website.

I love that I can schedule my team's hours. I love that we can save responses and that it has brought us more leads than normal.

I would like it if any data, like phone, email, name and notes were saved to the email when you email a chat transcript to yourself. Downloading a chat just gives me a text file, and it's useless.

The support team gave me some special code that loaded the chat after the site fully loaded so it did not slow down the site at all!

The pre-built automation for busy operators is not that good. You have to build a little automation for this.

Nice support from your end and easy and friendly implementation. That is powerful. Thanks for the trial time by the way.

May I have not tried this one and is already including in your widget but, how about live videocalls for support for tech or critical services support such like medicine and technology!?

It's cheap and super easy to deploy. It has a free trial that gives me access to most, if not, all features. Took me less than 30 minutes to get everything setup.

I also like the customer service, they helped me with the most basic questions and try to "dumb down" for me.

It's not as robust as other more complex live chat support like livechat, but it meets basic needs. I would recommend this for SMBs who would like to increase page engagement and tight on a budget.

Leads are everything in my business. I needed a way to get website visitors to leave there name and number so my sales staff could contact them without a bunch of "unnecessary" chats. Therefore, the ability to customize the product with very little computer skills is what I like most about Chaport software. Plus your customer service. Thank you [SENSITIVE CONTENT] for your help.

I have very little experience with chatbot software, so I really don't know. Maybe some more templates.

It is very easy to use and as a designer I love the whole design system. Good job, Chaport team! Keep it up!

It would be perfect to add custom backgrounds.

in addition to all implemented good features and user-friendly interface , Chaport is providing its services world wide . no banned countries or regions !! i used another software once and i lost lots of clients . after investigation the software was not showing on their side because of USA sanctions .so clients move into another service same as my service and i lost them . when i started using Chaport . most of them come back .

User friendly . no banned countries , ease of use , well managed Admin panel so u couls find who works more hours , who has bad rate or good rate ...etc

Chaport is excellent! It provides you with chatbots, live chat, FAQ section and an FAQ bot for a small amount of money which makes it great for our company! We haven't yet implemented live chat on all our pages, but the ones that do work are working flawlessly! Their support is there to help us out with any question in a few minutes! They're simply doing an awesome job and from what I can see, it only gets better!

Adding a symbol like "#" to open saved replies would be great. Also, adding styling and hyperlinks to chat windows would be an awesome addition!

Makes communicating with our customers simple, and the software works really well.

I wish there was a dropdown box to select pre-defined replies, rather than having to start typing part of the message, to bring up the response.

It is easy to use and in configuration. I implemented the live chat in 2 websites and being able to receive chats from both websites in one app makes it very useful. Pricewise there is no other comparable live chat with the same configuration options. With one operator for 2 websites for approx 8 euro per month makes Chaport Live Chat payable for smaller companies.

Changing the team name, base message in chat only in PRO trial mode and not afterwards is a strange one in my opinion. Personally i went to the PRO version after the trial, so there is no negative effect left for me. Furthermore the configuration for multiple website is easy in the API, making it possible in the front end would be a plus for users who aren't experienced with api's.

We used to have another live chat service but we didn´t have very good results. I made some search and found that Chaport had a reasonable price and good features. It´s working wonderfully and we have many more contacts from clients. And the Customer service is very good.

The only thing it´s not very good (but I have seen it´s not better in other live chats) it´s that sometimes we miss the contact of the client. It would be better a pop up or something. The sound is not very loud so we need to have more seats to make sure one of us hears it. But as I say, I haven´t found any better one.

Very simple and fast. Beautiful chat widget and operator app. Quick access to history. Useful features like group chats & file sharing. Powerful free plan for 5 operators

Only basic customization & reports. Can't change the incoming message sound. No possibility to modify operators' saved replies by admin.

What i like most is that it doenst have too many features, and it just works as it should. Intuitive to setup, not much troubleshooting needed. No issues displaying the chat even with a heavily cached website. It doesnt slow the website down unlike tidio. Which is super important. Clean and professional design without extra elements. Good desktop and mobile app. It's done all the basics well, and thats what i need.

nothing so far. No issues run into and nothing to change yet.

How easy it is to use and how they have desktop and mobile apps so i can chat through live chat whenever and wherever i am. The pricing is always fair and affordable.

Very little negative things to say about Chaport. They can always improve the customization and options but it works perfectly and seamless currently.

Chaport is very intuitive and easy to use. It has a nice and simple design which I like very much. They also have a great support team. They always helped me if there was something that wasn't clear to me.

So far no cons, I am very pleased with it :)

Easy to use and no clunky UI. I liked the design too, it adapts very well in our websites.

There is room to improve some things, maybe the message when they change the page are looking can be a shown as a timeline instead of a message in the chat. But they are open to hear any suggestion.

The proactive chat is a nice feature, its really helpful to convert a visitor to client.
But other good features are implemented: pre-set messages, possibility to edit a message, follow clients navigatios on site, etc.

You can't operate well with a free version, its not so functional.

Easy to integrate on our website, and web UI is easy to use

Need real time updates push to mobile device.

Ease of use and confidence no matter where I the requests will find me.

I would like a way to appear online most of the day, I always have device with me and think I would be used more by potential clients.