Synergy Reviews
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26 Reviews for UK Users
- Industry: Construction
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
How I utilise Total Synergy as Head of Operations at Factor PM - project and design management...
Reviewed on 07/10/2024
My overall experience with Total Synergy has been positive, especially in the areas of accounts,...
My overall experience with Total Synergy has been positive, especially in the areas of accounts, invoicing, and timesheet management. The platform's intuitive design makes it easy to track and manage invoicing, ensuring that everything is accurately billed and nothing is overlooked. The timesheet functionality is streamlined, which helps with maintaining clear records of team hours, making it simple to monitor productivity and ensure proper allocation of resources. The ability to link time entries to specific projects and tasks adds another layer of precision to project accounting, and the software’s integration of these financial features ensures that project budgets and costs are kept in check. Overall, it’s been a highly efficient tool for keeping the administrative side of projects under control.
Pros
Total Synergy is a powerful tool that really stands out for its comprehensive project management features tailored specifically for the architecture, engineering, and construction (AEC) industry. What I like best about it is how seamlessly it integrates project planning, resource management, and financial tracking into one platform. This ensures a smooth workflow and enables efficient coordination across teams. Its ability to handle complex billing structures, track time and costs accurately, and provide clear reporting is crucial for staying on top of both project progress and profitability. The cloud-based collaboration also makes it easier to manage projects from anywhere, ensuring transparency and control at every stage.
Cons
What I like least about Total Synergy, specifically on the accounting side, is the occasional difficulty with syncing it to MYOB AccountRight. While Total Synergy offers robust features for managing accounts and invoicing, the integration with MYOB isn't always seamless. At times, I've experienced issues where the sync doesn't work as expected, leading to discrepancies between the two systems. This can cause delays in reconciling accounts and managing financial records, adding extra time and effort to ensure everything is aligned correctly. Improving this integration would significantly enhance the overall efficiency of managing accounts.
- Industry: Architecture & Planning
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
A solid option for your growing business
Reviewed on 02/11/2023
Synergy allows us to track our time more effectively and handle client requests with greater speed.
Synergy allows us to track our time more effectively and handle client requests with greater speed.
Pros
The ability to see exactly what time and bills are assigned to each invoice is amazing, and really helped the architects understand what my accounting department does.
Cons
The integration with QuickBooks in the US needs some work. This remains a pain point for us. Bills have to be entered twice, and that's time we can't use for something better.
Reasons for Choosing Synergy
A clunky user interface made working in the program difficult, and sunsetting support just put a deadline on the process.Reasons for Switching to Synergy
A sleek look and feel made the architects happy to use it, which is half the battle!- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Suggested Timesheet Improvements
Reviewed on 15/06/2023
Pros
It is useful to track work and assess workload of the team.
Cons
- The timer option in the time sheets has the potential to be much more useful. The timer could directly fill in the time sheet, in addition to what is already in that task to that dat. Then the timer would be a much more useful function (at least the option for this to be the case).- In the time sheets, there should be the option to copy and paste tasks (not the times) from previous weeks, to save having to fill it in each week when the project is ongoing. There should also be the option to copy and paste the tasks on the same week to be able to make minor changes, so one does not need to fill it in from the top down each time. These can be applied to both the time sheets and the expenses.
- Industry: Construction
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Synergy has greatly improved the setup of my engineering consultancy business
Reviewed on 05/08/2024
My experience has been really positive and I have been very impressed with how well it has suited...
My experience has been really positive and I have been very impressed with how well it has suited my needs. The support and assistance from the support team has been terrific and definitely added to my experience. Having being used to various combinations of management tools in my previous roles, so far it seems Synergy does all that is required without need for additional work-arounds. After launching my business and starting with Synergy, I have spent far more time working on projects than setting up back-end PM tools thanks to Synergy.
Pros
The user interface and, as importantly, the workflows through all aspects of Synergy are clear and intuitive. As founder of a new consultancy, I have found Synergy to capably deal with all aspects of project delivery and performance without need for excessive customisation or use of other tools - this was a nice surprise!
Cons
It feels like Synergy is getting near to a point where there is almost too much function/feature available from the outset.
Alternatives Considered
Procore, Pipeline CRM, Oracle Aconex, Newforma Project Center and monday.comReasons for Switching to Synergy
Positive feedback from other business owners and former colleagues- Industry: Architecture & Planning
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
An efficient program for businesses of all sizes
Reviewed on 11/07/2023
Overall very happy.
Overall very happy.
Pros
Before I set up my business I had discussed program integration with my accountant in order to create a seemless process for both parties. This allows my tracking to be transparent which in turn allows the accounting side to work in unison without fault. This is what I like most about Synergy. No fuss.
Cons
As it is a one-stop shop for a business, from workflow management to business management, it can take some getting used to as there are quite a few moving pieces. But once you get a hang of it you can't really do without it.
Reasons for Switching to Synergy
Its integration with Xero and because my accountant seemed to understand it aswell.- Industry: Civil Engineering
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Syn'ease'rgy
Reviewed on 07/06/2024
quick, easy, efficient. Layout is simple. Enjoyable to use.
quick, easy, efficient. Layout is simple. Enjoyable to use.
Pros
Ease in creating, assigning colleges and invoicing project. Syncing straight away to Xero for multiply access for clients to pay.
Cons
Having to go into a project to change the status, should be on the project dashboard, and click on the 3 dots with a dropdown option.
Alternatives Considered
AbtracReasons for Switching to Synergy
Layout and simple to use, great support when needed.- Industry: Architecture & Planning
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Highly Recommend
Reviewed on 17/05/2023
Pros
Synergy is very user friendly, the ease of the financial management of projects is a very positive feature. The dashboard is informative at a glance and the analytics side of the program is useful for Directors and Administrators.
Cons
There isn't currently a function to include billing entities under a parent company, however I am hoping this is on the list for a future Synergy roll out.
- Industry: Architecture & Planning
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
"Real Time" Accurate Project Data
Reviewed on 01/06/2023
We can schedule and revenue in one system, slowly ridding the business of unnecessary spreadsheets....
We can schedule and revenue in one system, slowly ridding the business of unnecessary spreadsheets. We can constantly improve and deepen our use of the system AND are supported to do so by our customer support team.
Pros
We love that TS Synchs with our Financial System, this saves the business countless hours in double handling, so much more efficient and accurate. We love the UI, it's so user friendly and also that it's possible to have multiple screens open at once.
Cons
Reporting is fiddly, but then it is in every system that is managing so much data. Takes time to get it right but, will all the fantastic real time support, this is completely achievable.
- Industry: Architecture & Planning
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
6 years in to our Synergy experince
Reviewed on 28/08/2023
We are six years in and have not found an alternative that is comparable for our architectural...
We are six years in and have not found an alternative that is comparable for our architectural business needs. At times it can very frustrating to use, if for example the functionality or customization is lacking. That said synergy has changed and developed with our business over that time.
Pros
Ability to plan and track all our projects in place.
Cons
Some of the features are lacking or clunky to use.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Highly recommended platform for Project Management
Reviewed on 07/10/2024
Very smooth, very easy day to day. Customer care is also great when required.
Very smooth, very easy day to day. Customer care is also great when required.
Pros
Ability to manage our team resourcing and project financials as well as link into our main accounting software
Cons
ability to have separate task inputs into the same timesheet line item without duplicating the line item
- Industry: Civil Engineering
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Its getting there
Reviewed on 15/03/2023
Not bad. As a long term user that moved from V4 Desktop in Sept 2022, there are still things to...
Not bad. As a long term user that moved from V4 Desktop in Sept 2022, there are still things to learn. Some features are good, some need work
Pros
The ability to invoice directly from Synergy, picking up WIP and being able to either bill the WIP as is or allocate a fixed cost
Cons
The invoicing bookmarks need work and the ability to customise a lot more
- Industry: Civil Engineering
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
A great tool for Project and Business Management
Reviewed on 16/03/2023
very satisfied, does what we bought it for.
very satisfied, does what we bought it for.
Pros
Reports and ease of use (great GUI). Various tools and dashboard make it easy to get a snapshot of the whole business or your own projects, which is very useful. Timesheets management is much easier than some other products as well.
Cons
some bugs here and there, also add-on modules are a bit expensive
- Industry: Architecture & Planning
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
The More we use it the better it is.
Reviewed on 27/11/2023
getting my head around the online version finally after many years using the old version.
getting my head around the online version finally after many years using the old version.
Pros
As we explore its feature we are finding more and more benefits.
Cons
Some of the parts are a little clunky with the editing around forecasting and scheduling
- Industry: Civil Engineering
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Very handy project management
Reviewed on 27/11/2023
Pros
I appreciate the strong customer support and project management layout
Cons
Document template accessibility, really should be easier to use for Users, as well as edit for Admins
- Industry: Civil Engineering
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Jam's Review
Reviewed on 06/11/2023
Pros
Customizability, Functionality and Flexibility
Cons
Complexity and Unfriendly User-interface
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
One of the best software packages we have ever bought
Reviewed on 11/02/2018
Pros
Excellent tool for tracking time and invoicing. Payed for itself in first couple of years with amount of otherwise lost time that was able to be invoiced.
Cons
Resource management is a bit cumbersome and as a consequence we have not implemented this function. Some of the terminology used in the costing functions takes a while to get used to.
- Industry: Architecture & Planning
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Great tool for managing multiple projects and people in a team!
Reviewed on 11/07/2023
The overall experience is great as it provides great value compared to some pricier products used...
The overall experience is great as it provides great value compared to some pricier products used by us in the past.
Pros
The timesheet adding, project information including contacts and ability to share documents directly from one platform is very helpful.
Cons
I think some PIM tasks like email filing and searching folders should be incorporated into this package as done by Deltek.
- Industry: Architecture & Planning
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Helpful Customer Service
Reviewed on 19/01/2024
Pros
I like the live chat option where I can speak to an agent / not and AI and get real life responses and solutions
Cons
The interface can feel a bit overwhelming
- Industry: Civil Engineering
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Synergy - Making work life easier
Reviewed on 23/07/2024
The move to Synergy has been positive - we are seeing gains every day with the efficiencies it...
The move to Synergy has been positive - we are seeing gains every day with the efficiencies it enables. There is so much still to learn - but working with a live platform now makes more sense with our own data.
Pros
Ease of use
User interface
"Blue" answers most queries within moments
Customer service members provide great support and resolutions to issues and questions
Project Mnagers are able to see project performance with clarity and ease
Cons
Merging was not easy
Support around uploads was not enough
- Industry: Architecture & Planning
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Why Synergy?
Reviewed on 25/01/2022
Pros
- One place to synchronies work flow
- File sharing and account tracking with other organizations
- Timesheet recording
Cons
- Needs a bit of learning curve and initial training required
- When files shared, the provided Transmittal has the files list in unorganized by title name
- Industry: Architecture & Planning
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Why Synergy
Reviewed on 18/07/2023
As a user generally happy with what we do.
As a user generally happy with what we do.
Pros
Easy to use. Clear interface. It was generally painless experience moving to synergy end of last year.
Cons
Project analysis - need looking at and few items need improvement.
- Industry: Civil Engineering
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
New to Synergy
Reviewed on 28/06/2023
We like that we can see the WIP and also manage staff time
We like that we can see the WIP and also manage staff time
Pros
Project Management and invoicing all in one as well as scheduling
Cons
Hard to say as we are still in the learning stages, so can't criticise anything yet.
- Industry: Architecture & Planning
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Helpful
Reviewed on 14/03/2023
Helps with resourcing
Helps with resourcing
Pros
Resourcing is robust, areas to improve. visuals are great.
Cons
Timesheets need to total better, resource planning page link project timing with view of people, reports are very complicated and not user friendly
- Industry: Environmental Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Total Synergy
Reviewed on 30/01/2024
Pros
Its ability to monitor and track multiple different projects across all their differing stages of completion.
Cons
Only used Synergy for a short amount of time so no negatives so far.
- Industry: Architecture & Planning
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Synergy has been good!
Reviewed on 20/08/2023
Generally positive
Generally positive
Pros
That the new version is cloud based and hence less clunky. Easy user interface
Cons
Some features are missing, but thats understandable as its fairly new still.