eZee Centrix

4.7 (306)
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Online hotel channel manager

Overall rating

4.7 /5
(306)
Value for Money
4.6/5
Features
4.6/5
Ease of Use
4.6/5
Customer Support
4.8/5

94%
recommended this app
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306 Reviews for UK Users

Deep
Deep
Overall rating
  • Industry: Hospitality
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Comprehensive and Intuitive Product

Reviewed on 07/11/2017

Every product in the development phase initially has a number of limitations, the same was the case...

Every product in the development phase initially has a number of limitations, the same was the case with eZee. But their endeavour to accept feedbacks and roll out periodic updates has made them one of the most sought after software in the budget hospitality market in India at least!

Pros

eZee Centrix is a comprehensive and an extremely intuitive channel manager. While managing a chain of properties, the various automation features act as a boon. To top them all, they have an extremely dedicated and proactive team in the back end taking care of issues and development.

Response from eZee Technosys

Thanks a ton Deep for such an amazing feedback. Working with clients like you is always delighting. If you ever need any assistance please don't hesitate to contact us. Warm regards from team eZee!

Sonam
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The finest

Reviewed on 05/07/2024

cons:- I can confidently say it's an exceptional product with no cons. Everything about this...

cons:- I can confidently say it's an exceptional product with no cons. Everything about this software is excellent. The user interface is seamless and user-friendly, making it easy to navigate even for beginners.

The range of features is comprehensive and well-designed, catering to all my needs without any glitches or issues. Performance is top-notch, with fast processing speeds and reliable uptime. The customer support is equally impressive, offering prompt, helpful, and friendly assistance whenever needed.

Pros

Professional and friendly customer support Experience.

Cons

I've been using eZee Centrix for 8 months now, and I am thoroughly impressed with its performance and features. The user interface is intuitive and easy to navigate, making it accessible even for those who aren't tech-savvy. The software is packed with powerful tools that have significantly improved my productivity and workflow.

The customer support from account manager [sensitive content hidden] patil is outstanding. He is very quick to respond, knowledgeable, and always willing to go the extra mile to ensure that any issues are resolved promptly. Regular updates and new features keep the software up-to-date and relevant to my needs.

Overall, eZee Centrix has exceeded my expectations in every way. I highly recommend it to anyone looking for a reliable and efficient software solution.

Pawan
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Not for a growing company

Reviewed on 26/11/2018

They promise a lot but you will never find delivery on promises. They advertise things on their...

They promise a lot but you will never find delivery on promises. They advertise things on their website which is not even ready. One example is Airbnb two way connection. Its not yet ready but they have been advertising is on the website for a few months now.

SMS gateway interaction is not yet ready, they have been advertising in website.

DO NOT get caught. It is a big decision for hoteliers to choose right CRS as it is painful to keep moving from one to another. Save your time and stay away from this one.

Pros

They promise a lot but you will never find delivery on promises. They advertise things on their website which is not even ready. One example is Airbnb two way connection. Its not yet ready but they have been advertising is on the website for a few months now.

SMS gateway interaction is not yet ready, they have been advertising in website.

Cons

Not flexible enough for growing companies. If you have a 4-5 room hotel, may be it work for you but all other claims are juts claims and have no connections with reality.

Response from eZee Technosys

Hello Pawan, we're so sorry for the inconvenience caused to you. We'd like to tell you that 2-way Airbnb integration has been made live around four months ago. While concerning with your other cons, we would like to assure you that we've already escalated your queries to the concerned team, and they're looking into it at the earliest. We request you to remain in touch with your account manager for any further updates.
We promise you to give our best efforts in solving your problems to make sure you don't face them again.
Regards,
Team eZee.

anand
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

bougan villa ooty

Reviewed on 18/10/2024

we have a good experience with eZee team a proper support.

we have a good experience with eZee team a proper support.

Pros

Easy to handle the rates inventory across multiple OTA after connecting with eZee channel manager.

Cons

as of now for us using ezee is very easy

Ajeesh
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Streamlining Operations & Boosting Revenue

Reviewed on 19/06/2024

Pros

Their user-friendly booking engine with #conversion boosting features and mobile optimization has increased direct bookings. The #channel manager ensures optimal distribution with real-time availability (#revenue) while the PMS simplifies #reservations, room management (#tape chart), and guest check-in/out (#checkin). YCS' reports provide valuable insights to optimize our hotel's performance. While customer support details and advanced reporting for larger properties are areas for exploration, YCS is a powerful solution for hotels seeking efficiency and increased revenue.

Cons

While YCS offers a comprehensive suite of tools, integrating them seamlessly into existing systems might require some technical expertise. A smoother onboarding process or improved integration guides could be helpful.

Krizzia
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

System Experience

Reviewed on 23/09/2024

Overall, eZee Centrix offers solid features for hotel management, but occasional downtime and...

Overall, eZee Centrix offers solid features for hotel management, but occasional downtime and limited customization can hinder user experience.

Pros

What I liked most about eZee Centrix was its user-friendly interface, seamless integration, and comprehensive reporting features, making hotel management effortless.

Cons

Sometimes the website experiences downtime, which can disrupt access for hoteliers and hinder operations during critical moments when needed most.

Viraj
Overall rating
  • Industry: Hospitality
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A Powerful Tool

Reviewed on 03/09/2024

Efficient but complex; powerful features, occasional sync issues, learning curve.

Efficient but complex; powerful features, occasional sync issues, learning curve.

Pros

It simplifies the process of updating and managing room rates and availability across multiple online travel agencies (OTAs) and booking platforms, which can save a lot of time and reduce the risk of overbooking.

Cons

While it's powerful, the system can be overwhelming for beginners due to the range of features and options. It might require a learning curve, especially for users not familiar with channel management software.

TUSHAR
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Your quick and professional handling of the customer's issue is commendable

Reviewed on 16/07/2024

Hotel staff often prefer intuitive and easy-to-use interfaces because they make navigating the...

Hotel staff often prefer intuitive and easy-to-use interfaces because they make navigating the software more efficient.

Pros

very support staff and very help full staff
[sensitive content hidden]
It's always a pleasure to work with you because of your productivity and reliability.

Cons

Overall, this program is well-crafted and I am extremely pleased with it.
The constant improvements of the software keeps it updated with current needs.

Manoj
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very Good service

Reviewed on 25/07/2024

exceptional, with prompt, polite assistance, and a genuine commitment to resolving my issue. The...

exceptional, with prompt, polite assistance, and a genuine commitment to resolving my issue. The team's attentiveness and effective communication made for a seamless and highly satisfying experience.

Pros

The software is user-friendly, making operational work effortless. The greatest advantage is that it can be used anywhere.

Cons

It's easy to use software, operational work is so easy. The best benefit is that we can use it anywhere.

Naman
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Streamlining Operations with eZee Centrix and all Softwares

Reviewed on 25/07/2024

Pros

"As a hotelier, managing everything can be overwhelming. But eZee Softwares has been a game-changer! I love the all-in-one functionality. From reservations and housekeeping to billing and reporting, it's all in one place. This saves us so much time and keeps things organized. Plus, the mobile app is fantastic for on-the-go access!

But what truly elevates the experience is my account manager - [sensitive content hidden]. They're incredibly responsive, always available to answer questions, and proactive about keeping me informed about updates and new features. It feels like they genuinely understand the challenges we face in the hospitality industry. They've helped us optimize our setup and maximize the benefits of the software. Overall, eZee Absolute PMS and my amazing account manager have made a huge difference in streamlining our operations."

Cons

As of now no cons as ezee software working fine & [sensitive content hidden] ( Account Manager) giving excellent personalized support

amandeep
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Channel Manager and pms

Reviewed on 05/09/2024

overall its a great experience with ezee centrix.

overall its a great experience with ezee centrix.

Pros

its very easy to use and support team is always ready to help.

Cons

they need email for every update and do not update data on calls.

Aljon
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Ezee Centrix short review

Reviewed on 27/07/2024

Overall experience is good. Online Support is always active either internal or not.

Overall experience is good. Online Support is always active either internal or not.

Pros

User friendly when it comes to the interface itself

Cons

Some other features are technically unnecessary to our company but will still be used in the future maybe.

Mary
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

eZee Centrix Experience

Reviewed on 25/08/2024

Overall its a good experience using eZee Centrix especially when partnered with eZee Absoloute...

Overall its a good experience using eZee Centrix especially when partnered with eZee Absoloute system.

Pros

Good connectivity within different channels as well as their support team.

Cons

They can't connect with some B2B Channels, hoping they will have a connection with other B2Bs in the market.

Al-nahara
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Feedback for eZee Technosys

Reviewed on 12/03/2024

eZee is very eZee. Its very easy.......

eZee is very eZee. Its very easy.......

Pros

I liked the integration from ezee to our previous Quickbooks premiere to the new Quickbooks enterprise. It is easy and no need to map the accounts again for the configuration.

Cons

Currently no cons I am facing in the software.

Arun
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good Support

Reviewed on 19/07/2024

Pros

easy to access friendly. The software is very easy to access and user friendly.

Cons

We have not come across such dislikes so far
Good support we have received, so no problem

Mahesh
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

user friendly and easy to use.

Reviewed on 21/02/2024

During my experience of using the ezee software, as of now everything seems good, I don't think any...

During my experience of using the ezee software, as of now everything seems good, I don't think any changes are needed. They constantly improving their services day by day. and it is very appriciated

Pros

operation are easy, all reports are good.

Cons

every OTA one solution. in one click i can update the rates and inventory.

Aicha
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I highly recommend it !

Reviewed on 28/06/2024

Pros

I really appreciate the user-friendly interface and the comprehensive features that eZee Centrix offers. EZee Centrix has streamlined our operations and improved our productivity.

Cons

Honestly, I have nothing to mention, as I haven't encountered any issues so far.

JOSEPH
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Affordable Channel Manager

Reviewed on 14/06/2024

Pros

The recurrent price is very affordable and the support team is very keen on providing very personalized support

Cons

I havent established any cons but i think the old extranet is better

Iti
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Easy to use

Reviewed on 24/05/2024

Pros

Users appreciate eZee Centrix for its user-friendly interface, seamless integration with OTAs and PMS, real-time updates, comprehensive reporting, 24/7 customer support, customizability, and cost-effectiveness. These features make it a valuable tool for efficient hotel management.

Cons

eZee Centrix is appreciated for its user-friendly interface, seamless OTA and PMS integration

Revathi
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Very Good Software

Reviewed on 11/03/2024

Pros

Easy to manage channel rates to other otas

Cons

Easy to put sold out for all ota platforms.

Ishfaq
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy Acessible

Reviewed on 09/10/2024

Channel manager is very helpful in verfying the bookings of future presant and past it helps in...

Channel manager is very helpful in verfying the bookings of future presant and past it helps in detecting the easy alocation of rooms according to arrivals

Pros

Mapping and assining and folio and reservation

Cons

Everything is good and spacious and easy to perform

Biswajit
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

One of the best Channel Manager for Hotel Management.

Reviewed on 21/06/2024

Pros

The rated and inventory which we update used to get update immediately.

Cons

to be honest there is nothing lacking as hotellier.

Neetu
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Powerful Features and Personalized Support: My eZee Absolute PMS Experience

Reviewed on 29/07/2024

Pros

eZee Absolute PMS packs a punch when it comes to features. What truly sets eZee Absolute PMS apart, however, is the personalized support. My dedicated account manager goes above and beyond to ensure our satisfaction. Their proactive communication keeps us informed and their understanding of our needs allows them to offer customized solutions. They're always happy to answer our questions and provide valuable insights. It's a refreshing experience to have such a supportive partner in managing our hotel.

Cons

as of now there is no cons with software

Nikhil
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use

Reviewed on 05/04/2024

Pros

The product comes with very simple UI and which is easy to understand.

Cons

Configuration panel has very old UI, which is quite frustrating to use

Simbanad
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

eZee review

Reviewed on 20/09/2024

Experience has been very good with eZee. Support response is very fast

Experience has been very good with eZee. Support response is very fast

Pros

Very easy to use and learn. Makes our job easier for updating the rates for all the OTAs

Cons

Nothing, as the software is good. So far no issues