WebTitan Reviews

Very good blocking of spam messages.
Works with any e-mail server setup.
Provides extra layer of protection.

Difficult to use their web interface, as a lot of the parts don't make sense. No simple method to setup multiple users quickly and easily. But once setup, it's pretty much set it and forget it. Also, you lose 99% of control of incoming messages at your e-mail server. Which may or may not be a bad thing.

It does work fairly well at keeping out spam, and the daily summary emails of what is in the quarantine makes it manageable.

The interface feels horribly dated and has not improved at all since we started using it a couple years ago. It reminds me of early cpanel iterations in terms of UI.

Also, the inability to manage what file extensions are blocked is a let down (be it add more, or let ones through that we need).

I love the ability to utilize the remote agent to allow computers to stay under our company's web-filter policy while working remotely.

The only thing that we dislike so far is the fact that it can sometimes take hours for the policy changes to take effect.

Implementation is easy, adding sites to the white/blacklist is simple. Creating policies is overall pretty smooth, have had to contact support a couple of times.

The DNS Proxy is another annoying black box VM to have to "maintain".

It's very effective
You have a great anti-spam at low cost
License by email is great
Filter rules is easy to use

Very hard to find my subscription (expiration)
Spam list is slow during daytime
Can't block recipient (If you delete a mailbox, but someone continue to send at this mailbox it count for 1 license)
UI only in english

The thing I like most about WebTitan is that it is extremely easy to use and configure. I like its' clear interface. It let us block malicious content and spam easily. It is no doubt an amazing product helping us a lot in kicking out harmful bad stuff. It is helpful in integrating with other network simply. I love its responsive support. Furthermore, in order to filter websites WebTitan is the best solution.

There is not anything to dislike about WebTitan as it fulfills all the needs of our company. I never face any problem whenever I use this product. It is a flawless app with lots of benefits. It has made my work easier for me.

The gui and setup are very easy to use. Network integration was easy and rule setup was very user friendly.

Slower response time for when I need in depth reports on specific users and their internet utilization.

The interface is as simple as it gets. Everything you need and nothing you don't. Customer service has always been prompt and effective. The support team has always been able to resolve my issues on the first try whether it be on the phone or via email.

There are a couple of features I wish were implemented, but given time I think it will come together.

blocked site are easily detected which can be easily added to the approved sites, and the reporting feature showing all sites accessed from any particular PC

Not much , but an improvement I would love to have is , " a simple "click" , or "tag" to blocked sites so as to transfer them to approved sites instead of doing copy and paste . cause if it is only 1 site no problem , but if you have several sites to add , you need to switch from approved sites to reporting , back and forth

Management pane is one of the key feature I would say as best part in this product, easy to understand and ease of administration, accuracy on filtering is best,pulling out and drilling down on user's web access report saves lot of my time.cloud based hybrid solution gives us leverage of managing it from any where during this pandemic situation, OTG client helps us to manage users browsing even they are working from home. This is giving us an extra shield on our IT security.easy deployment across our infrastructure.

More time taking to close Support ticket.support conversation hapends only thru email, no chat or no telephone calls from support team. More time taking to apply new policy to users.

I have incredible control over my users' web filtering and great reports that can be automatically generated and delivered. It's fairly easy to use from an administrative perspective and provides great flexibility. I currently have 350 seats over 4 offices with each office having slightly different web filtering needs and I have no problem accomplishing it with WebTitan.

They don't really put out many software updates. I think the last one was from 9 months ago, now. They do keep up with definitions for categorizing websites, but actual software enhancements do not get pushed out very often.

The level of protection against the bad emails that are floating around. The software is easy to use and configure based on what our evolving needs are. Over the years of use, I'm happy we made the switch from the previous software to Spam Titan.

I found that the factory defaults were perhaps a little too restrictive to begin with, which resulted in some false positives. However, tweaking the threshold values was relatively easy in order to make the false positives disappear and get the emails we wanted to receive.

Fairly easy to use - the interface is ok and similar to SPAMTitan. We were very satisfied with SPAMTitan and so we also then went with WebTitan. Both products are still being employed today. Because of WebTitan we banned music streaming which was killing Internet bandwidth.

Not so much a complaint but observation: there has not been any update to the product in a long time. This may in fact be a good thing, but i wonder if also it might be a lack of commitment? The same is true for SPAMTitan.

WebTitan is fairly easy to setup. It is available as a cloud based solution or on prem. You can get as simple or as complicated with your filtering as you like, it will handle most situations with ease.

There are still some issues with mis-classified sites being blocked when they should not be. The web interface could be updated a bit and organized a little better.

It is a set it and forget it SAAS. Deployed for our guest/visitor internet access. Simply works very well, bad and good sites are categorized quickly and access is secured. All for a very good price. Far less than Cisco. Support and Setup were very responsive.

NONE, it does exactly what we need it to do. It is not free. We have not deployed all features, so I cannot attest to those.

The simple interface is the best feature. When Cisco bought OpenDNS, they revamped the UI to make it look "modern", but they also made it a lot slower to use and find the info you need. With WebTitan, I am finding that I can log in, quickly look for blocked users, check their individual traffic, and get out in less than 5 minutes. With Umbrella (formerly known as OpenDNS), I just wasn't even bothering to look at traffic because the experience was frustrating. Now with WebTitan, I am finding that I am using it daily again because it is quick and easy to use and doesn't make me feel like I am fighting with the UI.

The only minor complaint I have so far is that I wish the Reporting tab had an option to consolidate hits by domain name. When I am looking at traffic for a single user, it would be very helpful to just click that and see 1 line per domain that they visited rather than a separate line per hit to that domain. I know I can probably write a macro to do it in the CSV file, but being able to do this in the web UI would be amazing.

Does it's intended functions, Does it very, very well, and requires minimal hands on time from IT staff. Overall, a highly satisfactory product.

Initial configuration can be a bit time consuming, but that's more due to the nature of the product and function than any deficiency in Web Titan itself.

Good real-time reporting
HR can can be given a role to maintain blacklists/white-lists/individual user permissions
Customization - time of day, categories etc
AD integration - reports on the user rather than IP address
Great support

No viable cloud solution yet to report back based on user (just reports on IP address)
Trouble implementing or upgrading with a complex internal domain

I like the simple and easy to use interface. It allows for the users to self regulate their spam emails. The option to get an additional email with the list of blocked emails is great.

My only complaint about the software is there is no ability to label an email as spam within outlook. This option would allow to reduce the spam email even further.

The interface is very clean and fast, though a bit outdated-looking. The spam digest reports look nice and contain enough info to be very useful.

The cost is very high. Setting up custom filters is difficult. There should be quicker and easier ways for end-users to block messages from senders that change part of their address every time. Multi-factor authentication would be a plus. Would be nice to configure spam digest timing individually for each domain and possibly multiple digests per day. The Outlook add-in is very user unfriendly to install and configure and there seems to be no notifications of updates.

- Visibility; reports, history etc
- Support; fantastic response time and one on one help
- Active Directory integration
- Ease of set up and implementation
- Quick method to white-list sites

- Needs request reboots to keep things working well
- Some HTTP 1.1 sites simply will not work, even via bypass

it is relatively inexpensive and initially easy to deploy.

The licence key being on the config.ini which also managed dns forwarders and bypass ip is difficult to manage once the product it out. The licence key keeps changing so that you cannot audit them in a script. If you need to add a new dns forward, you have to script this which out changing the licence key. Currently our install is still not working as it should as bypass does not seem to be doing its job so we are relying on dns forward when we shouldnt have to. Any changes require scripting. If the licence key was not in the config.ini then ammendments would be easy to make, but i would not recommend this product unless you have a good powershell scripter. We have had various issues with the product that are hard to track until you stumble on them.

SpamTitan eliminates about 98% of my unwanted emails. By means of its algorithm. and the centralised filter.

For an untrained individual like myself, it was not so easy to set up.
I am still missing a feature to add senders or domains to black/white lists directly from the outlook interface. On both the Office 365 online interface, and Mac OS install (I do believe this feature exists for the windows installment of Outlook).
I would also like to see the option of user blacklisting by content.