Omnisend

4.7 (806)
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Marketing automation for smart ecommerce marketers

Overall rating

4.7 /5
(806)
Value for Money
4.5/5
Features
4.5/5
Ease of Use
4.6/5
Customer Support
4.6/5

98%
recommended this app
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806 Reviews for UK Users

Aleksej
Aleksej
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Save time & money with Omnisend

Reviewed on 17/10/2024

I've been using it for years with 20+ different clients for my email & SMS marketing agency and I...

I've been using it for years with 20+ different clients for my email & SMS marketing agency and I love using it everyday.

Pros

Ease of use, segmentation builder is great, overall the flow of working in Omnisend is much smoother than in other similar platforms. I can get stuff done fast and easy. Unique discount codes are easy to create and use in campaigns and automations. SMS is cost-effective with their Pro plan.

Cons

Omnisend lacks some advanced/situational features that you need once in a blue moon, but their team is very receptive to feedback so I use every chance I get to share feedback with them and help improve the product. The only major area where I feel it is lacking compared to other similar platforms is reporting & analytics - but as far as I know it is on their roadmap for Q4 to improve this.

Response from Omnisend

Thank you for your thoughtful review! We’re thrilled to hear that you find Omnisend easy to use and that our segmentation builder and unique discount codes are working well for you. We appreciate your feedback regarding the advanced features and reporting & analytics—your insights are invaluable as we continue to enhance our platform. It’s great to know that you’ve been successfully using Omnisend for your agency and with your clients. If you ever have more suggestions or need assistance, feel free to reach out. Happy marketing!

Megan
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love Omnisend!

Reviewed on 17/10/2024

We have loved working with Omnisend, the quarterly meetings are helpful to give us new things to...

We have loved working with Omnisend, the quarterly meetings are helpful to give us new things to try and strategies to implement. They also ask for our opinion on features we would like to see and take them back to the developers and overall we've seen positive changes come from that.

Pros

I love the email builder, it's very easy to work with and understand. Also their customer support is AMAZING. If an issue arises they are quick to respond and help us figure out the problem. They also are continuing to integrate with apps that shopify uses and we've been enjoying the benefits of that.

Cons

Our company really loved the scratch and win feature and it was removed when the builder was upgraded. Also when utilizing the mobile only features there is a button at the bottom that displays the email again with desktop features which can be slightly confusing to customers.

Alternatives Considered

Klaviyo

Reasons for Choosing Omnisend

We were limited by the features that drip offered and they offered no SMS.

Switched From

Drip

Reasons for Switching to Omnisend

Liked the features that were offered and the customer service team made a difference

Response from Omnisend

Thank you for your enthusiastic feedback! We’re delighted to hear that you love our email builder and that our customer support has been so helpful. We appreciate your input about the scratch and win feature and the mobile-only button—it’s valuable feedback like yours that helps us improve! We’re glad our quarterly meetings and new strategies are benefiting you as well. If you have any more suggestions or need assistance, don’t hesitate to reach out. Happy emailing!

Eli
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Cost effective email marketing

Reviewed on 28/11/2022

I like it. It's not perfect, but neither are we. It helps us get the job done efficiently and has...

I like it. It's not perfect, but neither are we. It helps us get the job done efficiently and has the opportunity to grow. Plus, I have been happy with the support.

Pros

We have 2m contacts in our database, and no other tool is as cost-effective for efficiently emailing them. Omnisend also has great e-commerce functionality, like SMS and easy-to-use form builders. Our account manager has been very helpful.

Cons

This is great for B2C, not B2B. Creating lists is difficult and managing our database is almost impossible..

Verified Reviewer
Overall rating
  • Industry: Computer Hardware
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Choose Omnisend, you won't regret it!

Reviewed on 17/10/2024

We have been Omnisend clients for about two years and are quite happy with our experience thus far.

We have been Omnisend clients for about two years and are quite happy with our experience thus far.

Pros

They have great account managers, I have always been able to get into contact with my account manager or a support team member quickly. They are also constantly updating features, if there isn't a feature available you can request them to look into it. Most of my requests have been addressed or fixed. Lastly it is a very cost-efficient platform, I researched many others and Omnisend had an extremely competitive cost.

Cons

Originally the SMS program was very simple, but it has evolved with feature changes and updates. Now it gives the functionality of most other platforms.

Alternatives Considered

Klaviyo

Reasons for Choosing Omnisend

Expensive and required too much dev team participation in order to do anything technical.

Reasons for Switching to Omnisend

Omnisend had a better price, specifically the unlimited email sends. That was a big factor in why we went with omnisend.

Response from Omnisend

Thank you so much for your kind words! We’re thrilled to hear that our account managers and support team have been quick to assist you. It’s great to know that our constant updates and enhancements are making a positive impact on your experience. We strive to provide a cost-efficient solution that meets your needs. If you ever have more feature requests or feedback, don’t hesitate to reach out—your insights help us grow! Happy emailing!

Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Our #1 choice for email marketing for our clients

Reviewed on 04/10/2024

We’ve been using Omnisend for over 5 years and recommend it as our #1 email marketing platform due...

We’ve been using Omnisend for over 5 years and recommend it as our #1 email marketing platform due to the personalized support and learning resources. The ease of use is perfect for anyone looking to get started with email marketing in a quick and highly effective way.

Pros

Working with our CSM and strategizing how we can improve our email marketing for our clients each month. I also love the customer support and how helpful the team is with all of my questions and product feature requests.

Cons

Limited integrations with tools such as Yotpo.

Alternatives Considered

Klaviyo

Reasons for Choosing Omnisend

Omnisend was more robust and offered more features.

Switched From

Mailchimp

Reasons for Switching to Omnisend

Better customer support and great learning resources

Response from Omnisend

Thank you for making us your #1 choice for email marketing! 🎉 We’re thrilled to hear you’ve had such a positive experience with our CSMs and support team—it’s always a pleasure helping you strategize and grow. We hear you on the integrations and are always exploring ways to expand our integrations. Five years strong and counting—here’s to many more campaigns and wins ahead!

Verified Reviewer
Overall rating
  • Industry: Printing
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

A solid and effective email platform

Reviewed on 04/10/2024

Overall a very good platform for our email marketing and e-commerce transactional emailing needs....

Overall a very good platform for our email marketing and e-commerce transactional emailing needs. The platform is user-friendly and straightforward, and support has always been helpful and responsive when needed.

Pros

Ease of configuring and customizing emails, powerful automations, and excellent support anytime I've needed to reach out with a question or clarification.

Cons

Lack of SMTP support. Not a dealbreaker, but I've found most email marketing platforms also provide an SMTP integration for the websites they're connecting to. So we actually have to use a free tier of a competing email marketing service to handle this particular functionality. It would be nice to have this all under "one roof", so to speak.

Reporting is a bit basic on the standard plan, requiring a fairly significant cost-per-month increase to access what they call "advanced reporting" in their Pro plan. We don't need the additional features bundled with the pro plan, so it's hard to justify the increased spend just to access better reports.

Alternatives Considered

Campaign Monitor by Marigold, MailerLite and Klaviyo

Reasons for Choosing Omnisend

Trouble validating emails provided by our customers offline. We've been in business over 60 years (long before email was a thing), but we still had thousands of customer emails dating back some time. Because many of these emails weren't opted-in using an online form, we experienced many account issues trying to use these.

Switched From

Brevo

Reasons for Switching to Omnisend

Price/feature set was solid, and the platform itself appeared to be modern and well designed.

Response from Omnisend

Thanks for the kind words! 🌟 We’re glad to hear you’re enjoying the ease of use and our support team—it’s like having a trusty sidekick for all your email adventures! We appreciate your feedback about SMTP support and reporting. We’re always looking for ways to streamline your experience, so we’ll definitely take your thoughts into consideration. In the meantime, if there’s anything else we can do to make your life easier, just give us a shout. Here’s to keeping it solid and effective with Omnisend!

Verified Reviewer
Overall rating
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

The Customer Support ALONE is worth the $$$

Reviewed on 04/10/2024

Pros

Support is really helpful & the price is great!

Cons

It is smaller company, so feature development can take some time but they're very responsive to feedback!

Response from Omnisend

Thanks for the awesome shout-out! 🌟 We’re thrilled to hear that our support team has been a shining star for you! We get it—feature development can be a bit of a marathon, but we promise we’re all about listening to your feedback and making improvements. If there’s anything else you’d like to see, don’t hesitate to let us know. Here’s to more ease and great prices with Omnisend!

Verified Reviewer
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

worth the investment

Reviewed on 04/10/2024

its a sales boost worth the investment

its a sales boost worth the investment

Pros

higher sales thanks to automated emails

Cons

no way to filter the mails you have send or to see who received the automated mails

Response from Omnisend

Thanks for sharing your experience! We’re glad to hear that our automated emails are boosting your sales—definitely worth the investment! We appreciate your feedback about filtering sent emails; we’re always working to make things even better. Here’s to continued growth and success with your marketing! 🚀

Verified Reviewer
Overall rating
  • Industry: Environmental Services
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Email Marketing tool

Reviewed on 04/10/2024

It's a great email marketing tool, and have used it for several years now

It's a great email marketing tool, and have used it for several years now

Pros

Easy to design and creating and duplicating campaigns is quick

Cons

The cost of the monthly subscription is in USD and as a Canadian company, it is more costly.

Response from Omnisend

Thank you for the kind words! 🌟 We’re thrilled to hear that you find our tool easy to use and efficient for designing campaigns. We understand that subscription costs can be a concern, especially with currency differences. If you have any suggestions on how we can improve your experience, we’d love to hear them! Keep creating those amazing campaigns!

Verified Reviewer
Overall rating
  • Industry: Internet
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Overall a very good and Value for money product

Reviewed on 12/10/2024

Overall I am happy with the product. All the features are easy and simple to use.

Overall I am happy with the product. All the features are easy and simple to use.

Pros

It was the most value for money product with all the features one would want with its CRM system.

Cons

The time taken to propagate emails can be optimised a bit more.

Response from Omnisend

Thank you so much for your thoughtful review! 😊 We’re glad to hear that you find Omnisend to be a great value for money and that our features are working well for you. We appreciate your feedback regarding email propagation time, and we’ll definitely take that into consideration as we continue to improve. If you ever have any questions or need assistance, don’t hesitate to reach out. Happy emailing! 📧✨

James
Overall rating
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Our go to for email campaigns, sign-up forms and simple marketing automations

Reviewed on 17/10/2024

Overall I am very happy and use it regularly. It has replaced our other tools as the go to for...

Overall I am very happy and use it regularly. It has replaced our other tools as the go to for email campaigns, sign-up form builder, welcome automations and cart abandonment automations.

Pros

The email builder is easy to use and the automations are straight-forward and easy to setup.

Cons

I would like to be able to see orders from all campaigns and automations in one place. I find it is a bit of work to jump between all the active automations and recent campaigns to see which one drove sales. Cost of SMS is higher than other providers, which has prevented us from using the SMS more.

Response from Omnisend

Thank you for your fantastic review! We’re thrilled to hear that Omnisend has become your go-to tool for email campaigns and automations. Your feedback about viewing orders from all campaigns in one place and the SMS pricing is invaluable, and we’ll look into improving those aspects. We’re glad you found the transition from HubSpot worthwhile! If there’s anything else we can do to enhance your experience, just let us know!

Zenia
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Omnisend Baddieville Review

Reviewed on 17/10/2024

Overall it has been great and the support is always there when needed.

Overall it has been great and the support is always there when needed.

Pros

It is easy to use. They have pre-set templates to choose from. Easy to read and understand reports and able to create custom segments for audience.

Cons

it does not show open rates for the SMS messages. This is vital to know how the texts are performing

Response from Omnisend

Thank you for the fantastic review! We’re thrilled you find our platform easy to use and appreciate our templates and reporting features. We understand that SMS open rates are important; unfortunately, SMS technology doesn’t yet support tracking pixels to report opens. But rest assured, our team is always working on enhancements to give you the best possible insights. Thanks for choosing Omnisend over Klaviyo, and remember—we’re here to support you whenever you need us! 🎉

Leena
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I've Recommended Omnisend to a Number of Businesses & Clients!

Reviewed on 17/10/2024

Omnisend is one of the best email marketing platforms that I have worked with! The integration with...

Omnisend is one of the best email marketing platforms that I have worked with! The integration with Shopify makes it the top option I recommend to clients and businesses who are looking to send email automations and campaigns to their customers!

Pros

It's very easy and intuitive to use and helps me craft high-quality and high-converting emails!

Cons

The analytics, though improved, could offer a bit more!

Response from Omnisend

Thank you so much for recommending Omnisend to others! We’re happy to hear it’s been easy to use and helps you create high-quality emails. We appreciate your feedback on the analytics and will continue to enhance it. If you need any assistance, feel free to reach out anytime!

Benjamin
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Omnisend is brilliant

Reviewed on 17/10/2024

Fantastic, I highly recommend Omnisend !

Fantastic, I highly recommend Omnisend !

Pros

Intuitive design, easy to use, great customer service always available

Cons

The reviews feature is still in early days, I'd like to see a bit more functionality.

Alternatives Considered

Mailchimp

Reasons for Switching to Omnisend

Better pricing and design - platform suited my needs better than Mailchimp

Response from Omnisend

Thank you so much for the glowing recommendation! We’re thrilled to hear that you find our design intuitive and our customer service responsive. Your feedback on the reviews feature is appreciated, and we’re continuously working to enhance its functionality. If you have any specific ideas in mind, feel free to share! We’re here to support your journey with Omnisend. Happy marketing!

Fay
Overall rating
  • Industry: Food Production
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

It's useful!

Reviewed on 11/10/2024

Our experience overall is great! It's a great tool and we like using Omnisend. I recommend it to...

Our experience overall is great! It's a great tool and we like using Omnisend. I recommend it to other companies, as well.

Pros

Seems to work well! We are able to send emails and communicate with customers effectively,

Cons

It's a little less user friendly since changes were made. I feel like I can't add what I'd like as easily. Perhaps I just need to spend more time learning the new system.

Response from Omnisend

Thank you for your feedback! 🌟 We’re thrilled to hear that you’re finding Omnisend useful and effective for your communication needs. Change can be a bit tricky, but we’re here to help you every step of the way! If you ever have questions or need tips on navigating the new features, feel free to reach out. We appreciate your recommendation to other companies, your support means the world to us! Keep up the great work! 😊

Alexandra
Alexandra
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Perfect Tool for Post-Sales Automation and Member Engagement

Reviewed on 04/10/2024

Our experience with Omnisend has been incredibly positive. It’s transformed how we engage with our...

Our experience with Omnisend has been incredibly positive. It’s transformed how we engage with our members, keeping them informed and involved at every stage of the journey. We’ve seen increased open rates and higher member retention, thanks to the platform’s reliable automation and segmentation features. It’s become an essential part of our marketing strategy.

Pros

What stands out the most is how effortlessly Omnisend helps us drive post-sales automation. From order confirmations to follow-up emails, the automation workflows are smooth and reliable. It keeps our members engaged with timely updates on the latest news, releases, and events. The ease of creating personalised email campaigns with just a few clicks has streamlined our entire process.

Cons

Honestly, there’s very little to dislike. If anything, we’d love to see more advanced options for integrating more niche platforms. But overall, it’s been an excellent fit for our needs.

Response from Omnisend

Thank you so much! We’re delighted to hear that Omnisend is making your post-sales automation a breeze! We appreciate your feedback on advanced integrations, we’re always working on leveling up our game! If you need anything else, just give us a shout—we’re here to keep the good vibes rolling! 😄

Verified Reviewer
Overall rating
  • Industry: Cosmetics
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy-to-use Email Platform for Ecoms

Reviewed on 17/10/2024

Overall, it's a great tool with very clean and intuitive UI. Campaign creation, automation creation...

Overall, it's a great tool with very clean and intuitive UI. Campaign creation, automation creation and data dashboards are pretty neat and easy to use

Pros

It is very user-friendly and has intuitive and easy-to-use interface. Campaigns and automations are easy to create and launch without much clutter

Cons

It's integration part. It cannot integrate with most of the data analysis tools like TripleWhale or Glew for data analytics purposes which is very crucial

Response from Omnisend

Thank you for the great feedback! We’re thrilled that you find our platform user-friendly and enjoy the clean UI for campaigns and automations. We appreciate your input on integrations with data tools—our team is always looking to expand compatibility. Thanks for choosing Omnisend for your ecom needs! 😊

Fiona
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great for a Small Business

Reviewed on 18/10/2024

Great easy to use and not complicated like klaviyo and you always get back to me and help in any...

Great easy to use and not complicated like klaviyo and you always get back to me and help in any way you can.

Pros

the ease of use and customer service, I found the flows easy to set up and edit and they bring me in sales on a monthly basis.

Cons

cost wish it was a bit cheaper for a small business

Response from Omnisend

Thank you for the fantastic review! We’re thrilled to hear that you find Omnisend easy to use and that our customer service has been helpful in driving sales for your business. We appreciate your feedback on pricing and will keep it in mind as we grow. Thanks for making the switch from Klaviyo, we’re glad to have you with us! 😊

Tessa
Overall rating
  • Industry: Luxury Goods & Jewelry
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Great Service!

Reviewed on 17/10/2024

I’ve enjoyed Omnisend for my small business! While I am not personally the greatest at running...

I’ve enjoyed Omnisend for my small business! While I am not personally the greatest at running email campaigns, setting up customized email automation has been life changing.

Pros

I love the statistics Omnisend provides regarding my email campaigns and the ease of creating and sending out new email campaigns. I also love that there are detailed instructions available to help automate custom emails for customers.

Cons

I wish there were more options for design creation, and I wish it were easier to resend order confirmation emails for my store. There have been multiple times I’ve been asked to resend the confirmation and I can’t seem to resend the original email.

Response from Omnisend

Thank you so much for your kind words! We’re happy to hear that Omnisend’s statistics and email automation features have been helpful for your small business. We appreciate the feedback on design options and resending order confirmations, your input is always valuable as we continue to improve. If you need any help navigating those features or anything else, our support team is always here to assist!

shari
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Under the Radar ESP

Reviewed on 15/07/2024

This has been a surprisingly positive experience after having not heard of Omnisend until I arrived...

This has been a surprisingly positive experience after having not heard of Omnisend until I arrived in my current role.

Pros

Suprising at how reasonable priced this solution is when compared to others. Large database numbers can be cost prohibitive, but my Account Manager works with me on pricing.

Cons

Really wish that we could update naming conventions on images in the library. This is a pain point.

Response from Omnisend

Dear Shari,

Thank you so much for your positive review! We're delighted to hear that you find our pricing reasonable and that your Account Manager has been helpful.

We appreciate your feedback about updating naming conventions on images in the library. We'll definitely pass this along to our Product Team as a feature request. Your input helps us improve and better meet your needs.

Thank you again for your support and for choosing Omnisend!

Amanda
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Checks all the boxes- definitely worth trying

Reviewed on 04/10/2024

Pros

I've worked with a lot of email platforms and was not very familar with Omnisend when I started a new role. I was very pleasantly surprised by the ease of use, analytics and quality templates. Their online resources are helpful and easy to interpret while their support team has been one of the best I've encountered.

Cons

I have not encountered issues during my first 6 months working with Omnisend.

Response from Omnisend

Thanks for the fantastic review! 🎉 We’re thrilled to hear that Omnisend has checked all the boxes for you—ease of use, great analytics, and templates that impress! It sounds like you’ve hit the ground running, and we’re happy to have you on board. If you ever have questions or need assistance, just give us a shout—we’re here to help!

Duncan
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy marketing automation with great customer support.

Reviewed on 27/09/2024

It was very easy to get set up. It's remained very well-priced for the number of emails I send and...

It was very easy to get set up. It's remained very well-priced for the number of emails I send and the size of my list. All in all, a very good service and I have no thoughts of switching.

Pros

Excellent. Cost-effective, easy-to-use, they have really good customer support.

Cons

Some of the template duplications are a little annoying.

Response from Omnisend

Thank you for the wonderful review! 😊 We’re glad to hear you’re finding our platform cost-effective and easy to use. Our support team is always here to help, and we appreciate your feedback about the template duplications—every bit helps us improve! If you ever need assistance or have more insights to share, feel free to reach out. We’re excited to be part of your marketing journey!

Daniela
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great tool for your business

Reviewed on 09/10/2024

I have been using omnised for around 3 years, and still feel that have so many things to learn...

I have been using omnised for around 3 years, and still feel that have so many things to learn about it. Its a great experience to explore the different features, and how it makes the email campaign creation and automation very easy and user friendly.

Pros

how easy is to create email campaigns, add different designs, save different templates to use it in other. occasion and create email automation.

Cons

lack of previsualization in phone that is set up in dark mode.

Response from Omnisend

Thank you for sharing your experience with us! 🌟 We’re delighted to hear that you’ve found Omnisend easy to use for creating email campaigns and automations. It’s great to know you’re still exploring all the features after three years—that’s what we love to hear! Your feedback about the lack of phone preview in dark mode is appreciated, and we’ll keep that in mind as we continue to improve. If you ever have questions or need assistance, feel free to reach out. Happy emailing!

Ajay
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I would recommend Omnisend!

Reviewed on 17/10/2024

I like it a lot. The pricing is phenomenal, the email delivery is good.

I like it a lot. The pricing is phenomenal, the email delivery is good.

Pros

The pricing is very flexible! I believe that the email delivery is really good as well.

Cons

Not sure. May be the fact that sometimes it takes a long time to get a response back from the customer service representative.

Response from Omnisend

Thank you for your recommendation! We’re glad to hear you’re enjoying the flexible pricing and reliable email delivery. We’re always working to improve response times, and we appreciate your feedback. If you ever need anything, don’t hesitate to reach out!

Michael
Michael
Overall rating
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A great way to send emails

Reviewed on 17/10/2024

It's a superior quality and great program with excellent reporting.

It's a superior quality and great program with excellent reporting.

Pros

The professional look that the program provides to the email recipients.

Cons

It's a bit cumbersome adding pictures and logos.

Response from Omnisend

Thank you so much for the feedback! We’re glad you’re enjoying the professional look Omnisend gives to your emails. We hear you on the image and logo process—it’s something we’re always looking to improve for a smoother experience. Happy to hear the reporting features are working well for you, and we’re here if you ever need assistance!