Birdeye Reviews

Local listing management worked OK, but this is an extremely basic service that we could have gotten 100's of places.

Clients could not use the system due to constant bugs, outages and downtime, along with confusion about how to access services within the system in spite of training we had to perform ourselves because BirdEye offered no support. They wanted us to work with their overseas teams to diagnose and fix bugs in their own product. Rude and combative customer support for the past 6+ months. Without a doubt the worst vendor we've worked with in our 12+ years in business.

Birdeye is easy to use. It has an app, which is super helpful.

I can seem to get the app to show me when I have notifications.

I like how it is super easy to use for myself but also for my clients coming from an different agency, it is very easy to explain but also fun to use at the same time. Being able to customize requests while also creating QR codes and responding to reviews is super helpful! The customer service is also supper attentive and being able to send my clients over to the support team at Birdeye I have never waited longer than a couple of days. Client is always satisfied!

None really, I do think the site speed could be a little faster.

I like that Birdeye can be easily monitored and understood by most who use the platform. It is good to have all customers in one place when seeing what reviews came through, and I like have automated responses for the reviews that come through.

I think it would be nice if some of the review sites that Birdeye monitors were more seamless in how we could respond ( TripAdvisor), and sometimes, this software can be a bit buggy with connection to Meta (could be Meta's fault).

Ease of use, customizable campaigns and incredible customer support!

Review notifications can sometimes become disconnected, must then be reconnected to in order to be notified of when reviews are received

Birdeye is AI powered & has a good user reputation.
It has a 30 day free trial with no credit card needed.
I found it easy to use.

I found it has integration issues.
There was missing features.

Birdye is very easy and convenient, makes getting reviews more effective

there is not much to dislike. sometimes it does not load properly but i enjoy the app

How easy it was to see residents responses.

No cons. I currently love everything about the product.

The ease as an agency being able to flip from one client to another; seeing everything in one dashboard; and definitely the online support has been amazing.

more technical than anything. making sure there are ? noted on the website to click with more details of what is needed.

Birdeye helps you in many ways, business reputation management is one of the best features of Birdeye. All business needs to have a good reputation to flourish.

Not all company are perfect but they will try their best to help your company.

We use Birdeye to collect and manage Google and Facebook reviews of our product. We are impressed with the consumer-facing side of Birdeye. The automation of texting and emailing customers to request reviews is great. What we like the best is the way that the emails and text messages look when a customer receives them. The buttons are large and clear. The interface is easy to for the customer to use, and the process of writing a Facebook or Google review is really seamless and fast. Birdeye has helped us gather lots of reviews for Strong Cell. The best part of Birdeye is how the customer-facing interface handles negative feedback. When Birdeye presents the review request to the consumer, the button for Facebook and the button for Google are in blue, then at the bottom of the screen is a red button that requests negative feedback. When a customer clicks the red button, they are able to send our customer service team a message directly, giving us the opportunity to address their complaint, make it right, and provide a quality customer service experience. Meanwhile, arbitrating the potential negative review. This is fantastic.

The Shopify integration is not native. It is facilitated through Zapier. I prefer a native integration. Additionally, we feel limited in the widget options for displaying reviews on our site.

Love birdeye. Some small things I would like to change but overall great company and more importantly great customer service

Having to chat live w support for healthcare providers to get healthcare listings added. Also not having Apple Maps categories listed in the initial setup.

Birdeye is an end to end solve for a large suite of products. It is also very easy to use.

Unfortunately we are having a number of issues around businesses that are not brick and mortar businesses. It would be great to see the capacities for remote businesses expanded.

Adding another review as my resident's state they love the BirdEye platform.

None at the moment. Birdeye is great. I'll let you'll know if there's any changes/edits I think may be useful.

User-friendly Interface
Intuitive design
easily integrates with other platforms

A little clunky for our application
Mid-high price-point

Birdeye truly stands out as an exceptional platform! Since switching from another reputation management company, our company has been overwhelmingly satisfied with the unparalleled care and support offered by the remarkable Birdeye Team! The setup process was seamless, and we greatly appreciated collaborating with our dedicated Implementation Specialist. The experience was like night and day compared to our previous reputation management platform.Embracing Birdeye across all properties we manage, our property management company has witnessed a substantial surge in employee engagement with our online reviewers. The impact has been tremendous, and we couldn't be happier with the results!

We do not have any issues so far with Birdeye.

None. Would not recommend they are impossible to leave from

Still trying to charge another year. Supplied my recording re sign up and this was from a year ago.
Did not notify on the roll over and I missed out by a few day.
Would not recommend at all be very careful.

-A good way to mange your reviews.
-Good ways to contac your customers and find what bothers them,
-Imrpove your customer experience by finding out what they think about you.

Just that you hace to share the credentials instead of granting and removing it with an admin account.