Factorial

4.4 (277)
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HR software for small & medium companies

Overall rating

4.4 /5
(277)
Value for Money
4.2/5
Features
4.2/5
Ease of Use
4.5/5
Customer Support
4.3/5

91%
recommended this app
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277 Reviews for UK Users

Domingo Antonio
Domingo Antonio
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Simplifying my people management

Reviewed on 22/05/2023

It has made scheduling my employees and managing their attendance so much easier. The platform is...

It has made scheduling my employees and managing their attendance so much easier. The platform is very easy to use, and I really like the functionality of notifying my employees when there are changes to their schedule.

Pros

What I liked the most is how easy it is to create and edit shift schedules for my employees. Also, real-time shift change notifications are a big plus.

Cons

The only thing I want to mention is that I would like to see more integration options with other programs and tools, but overall I am satisfied with what they offer.

Lotte
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy Staff Managment Through Factorial

Reviewed on 11/05/2022

As of now, the Factorial Application is running smoothly and meeting all desired expectations in my...

As of now, the Factorial Application is running smoothly and meeting all desired expectations in my business unit. Staff is much pleased with the software as they no longer need to visit my office to submit their leave forms physically as the application enables them to request these through the system. Likewise, never missed my tasks and not had any arguments with my subordinates with regard to their day-offs. All the above achievements emerged thanks to Factorial Software. You will never regret owning this software because this will help to save your human assets in the company.

Pros

One of the best aspects of the Factorial app is its handy Dashboard. This provides a great helicopter view to senior staff with regard to identifying many activities such as upcoming events, pending tasks, upcoming holidays, and community posts. The Dashboard is in blocked shape with enlarged text, which helps users to quickly capture the eyes of the user without missing any activity! Furthermore, the users can easily install many user-friendly applications that integrate with Factorial through a few clicks. Some of the great features you can enjoy using these apps are Goals, reviews, surveys, training and etc. Another superb plus point is users can integrate the mailboxes, including outlook. If somebody thinks this is an exaggeration; I must tell you that you should try their free version before purchasing this! You will surely be mesmerized by your output!

Cons

So far, I did not experience any issues, since I have been using limited features yet but there are many other areas to capitalize on. There are abundant capabilities this App has but I am yet to experience any misbehaves of this app. In a nutshell, there are literally zero issues for me as of now!

Víctor
Víctor
Overall rating
  • Industry: Human Resources
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

It was not good for a large organization

Reviewed on 30/09/2022

Pros

To be honest, they have improved a lot since the last time I used the platform.
Probably the part I liked the most was the Employee profile

Cons

The platform was not very estable when you have too many employees on it. But I used few years ago, I am sure that they have fixed a lot of the old issues

Megan
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy to use, nice user interface

Reviewed on 19/01/2021

It has only been a short period but so far the service has been excellent and we are happy with the...

It has only been a short period but so far the service has been excellent and we are happy with the product in general. It is still quite simple and some complexity needs to be added regarding historical data and the employee journey but this feedback has been shared and is being actioned.

Pros

The day-to-day operational features are easy for users and administrators. Eg. clock-in, time off, employee directory, org chart, viewing and sharing documents, announcements, etc.

Cons

The product is still in its early stages. It needs more depth regarding employee historical data (eg. changes of position and manager). The reporting could be a bit more automated but the Customer Success team has been very useful to guide regarding any doubts.

Lilian
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very happy with the functionalities we need

Reviewed on 13/08/2020

Pros

We use Factorial for
Time tracking
holiday compensation & tracking
Team availability & holiday schedules
Office information
Those features we are using are working very well and are very easy to use, as an end-user but also on the administration part.
Using a cloud-based solution is definitively the best approach.

Cons

We have seen some periods where the application was out-of -service
We need to be able to add hours of holidays (for compensation of extra-hours) and the product is limiting us to half-days

Alternatives Considered

Projector by BigTime and TimeMoto

Reasons for Switching to Factorial

Easy to set-up Easy to contact Sales Rep Easy to test the tool for a certain period of time
Alejandro
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good solution for HR problems

Reviewed on 19/10/2021

Happy customer

Happy customer

Pros

Nice UX/UI
Mobile App
Scalable
Strong product

Cons

Payroll is too separated from SaaS
This is something that 80% of the times is a bad thing, on the other 20% it is nice to speak with a profesional partner who owns a strong legal payroll background

Daniele
Overall rating
  • Industry: Real Estate
  • Company size: 501–1,000 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

All rounded and good HR system

Reviewed on 18/10/2022

overall it's the best HR system we had so far, and i would recomend it to anyone who don't know how...

overall it's the best HR system we had so far, and i would recomend it to anyone who don't know how to manage his employees

Pros

From the customer side the tool is very easy to use, the interface guide the operations needed to do and it can also be used to create companies surveys

Cons

the surveys could be more fine tuned, currently the feature is a nice to have but should be improved to be more scalable

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

Factorial for Web Developers

Reviewed on 22/11/2023

Pros

The interface is very simple and minimalist and easy to use. Best way to check in and keep track of time if you work from home. The process of absence management is also easy.

Cons

Many times the servers go down and you can't start the timer of work until it's fixed. Also, at the end of the month, the extra hours or minutes you have worked don't accumulate in the next month.

Christina
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Very Easy to use and quite acurate

Reviewed on 24/08/2023

It was easy for even the most technologically challenged.

It was easy for even the most technologically challenged.

Pros

It is so easy to use. Even when an employee forgets to clock in and out, it is one login and a quick fix.

Cons

Getting to some of the employee information is kind of like looking for an Easter egg. Once, located it is easy to go back to though.

Sheen
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

The only HR app you need

Reviewed on 13/09/2023

Pros

Factorial is a one-stop solution for all things HR. As a user, everything from my daily time-tracking to receiving payslips is handled on the platform. Our company uses factorial a lot. I love the Calendar View where I can see who in the team would be on leave during the month. It enables me to plan things ahead without having to make tens of emails. We also use it during quarterly reviews where we can fill out surveys, put our reviews for 360 feedback etc. If I need any document I don't need to look any further than the platform because all my documents are on this platform.

Cons

So far I haven't come across any major issues. I do see that the app might not be able to offer more once a company starts scaling but it is not a con for me at the moment.

Rita
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Overall Good

Reviewed on 01/06/2023

Pros

It looked and felt good overall. The user experience was ok and things were easy to find.

Cons

I really dislike the holiday view, specially in big companies. I much prefer BambooHR's calendar view with people's names on it.

Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 501–1,000 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Automate your HR Processes with Factorial

Reviewed on 06/03/2023

Pros

It has helped our HR team automate their process, it is more impressive because of the ease of integration to other tools/platform. Greatly recommended!

Cons

None! Very happy with the results when using this platform.

Natan
Overall rating
  • Industry: Mental Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Software

Reviewed on 15/02/2022

I'm super satisfied, Factorial cover everything we need for our HR processes and we can save a lot...

I'm super satisfied, Factorial cover everything we need for our HR processes and we can save a lot of time by not doing manual tasks.

Pros

All in one HR software, covering everything we need to manage our HR process. Easy time clock and time tracking, PTO, evaluation performance, documents, and digital signature.

Cons

It's easy to use and intuitive. Had to contact support to integrate with other APIs, but they were really helpful.

Tatiana
Tatiana
Overall rating
  • Industry: Consumer Goods
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Must have for the mid size company

Reviewed on 28/08/2020

Simplifies all HR related processes

Simplifies all HR related processes

Pros

Covers all HR processes, easy to use and administrate

Cons

Reporting is definitely the are for improvement

Carmen
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A great solution SMO

Reviewed on 13/08/2020

GREAT!

You need to improve customer services / services desk sometime tickets get loss.

GREAT!

You need to improve customer services / services desk sometime tickets get loss.

Pros

the UX/ UI, how easy is to start with setting and documents to be uploaded.

Cons

When a release is done, we experience several bugs and then we need to figure our what happens.
Time tracking, we can't add different work schedules, besides 40-20 hours, e.g. we don't have m-t full day and Friday half day.
Signature process som time is quite complicated,

I know all this things are a work in progress, and so far I really like / love your solution!

Alioune
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Factorial

Reviewed on 31/12/2022

Pros

In this software I really appreciated its simplicity and its pleasant and aesthetic design it is easy to use and to administer

Cons

The customer service is not professional otherwise at the level of the software itself there is no problem

Alberto
Overall rating
  • Industry: E-Learning
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Definitely a good tool for upcoming businesses

Reviewed on 13/08/2020

Pros

Support team, easy to use... I think FactorialHR hasn't thousands of functionalities, but those that are included just do the job. Price per user and functionality is definitely a great value.

Cons

It lacks some automation flows but since they implemented integration with Zapier it's almost solved.

Alternatives Considered

BambooHR
Jordi
Overall rating
  • Industry: Management Consulting
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

New User Feedback

Reviewed on 13/10/2020

Pros

I really liked the ease of use of the software. You have many options and the configuration is more comfortable. There are some aspects to improve but in general the application is very positive.

Cons

The fact of not being able to play with the dashboard design. It is important to be able to maintain the corporate colors and designs and not just the logo.

Rajdeep
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Good software to track working hours in company

Reviewed on 29/09/2022

Pros

Its simple and user-friendly UI is its USP. Also, it has a good leave tracking system.

Cons

Initially, this software didn't allow adding 2.5 days of leave into employees' accounts. But later they fixed it.

David
Overall rating
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

This is an excellent software to get HR organized.

Reviewed on 14/03/2018

This software is easy to get started and is great for getting teams organized.

This software is easy to get started and is great for getting teams organized.

Pros

This software is great for getting HR setup and organized. It is easy to use and covers all of the basics and then some.

Cons

The one thing I would have liked is a page for Notes or personal remarks. Also a portion for performance reviews and/or appraisals.

Margarida
Overall rating
  • Industry: Program Development
  • Company size: 11–50 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Overall good experience

Reviewed on 07/09/2020

Very good.

Very good.

Pros

Easy to use and very complete for the necessary HR tasks.

Cons

The vacations days usage is only set to the american/english experience.

Wilber
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

HR Business Partner & Data Analyst

Reviewed on 21/11/2024

After more than 2 years of experience with Factorial, I can say that it is totally positive.
The...

After more than 2 years of experience with Factorial, I can say that it is totally positive.
The team has been always available and the product development has been incredible.
Product recommended for SMEs to facilitate employee cycle experience with a very good UX for both employees and Admin.

Pros

Continuous improving with new features since day one
Account manager dedicated and able to provide support effectively
Competitive pricing for an HRIS

Cons

Leak of integration with Payroll providers (Zucchetti in Italy) that does not provide a full simplification on this stream
Roadmap at the very beginning was defined by the company and client requests are difficult to be prioritize
Customization based on country specificities are a plus but something difficult to standardize from a multi-country management point of view (i.e. all elements should be aggregate reporting)

Dana
Overall rating
  • Industry: Veterinary
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Overall, great new product

Reviewed on 10/09/2024

Overall we had a positive experience. The team enjoyed being able to see their PTO in real time,...

Overall we had a positive experience. The team enjoyed being able to see their PTO in real time, request time off directly in the app and see their schedules. Our hospital is a very large hospital and we do have pay differentials for our evening shifts after a certain time frame- which was the only thing we could not work out with Factorial overall. For a facility that is less complex in it's scheduling and wage tables than ours- this would not be an issue.

Pros

Customer service team was top notch. They were willing to try to work with every single one of our hospital's needs and were accessible pretty much at anytime.

Cons

We hit a huge road block trying to come up with a way to add our evening pay differentials into the payroll software.

Harris
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Save more quality time and manly efforts

Reviewed on 24/06/2024

Provides actionable insights facilitating effective decision making. Gives employees more control...

Provides actionable insights facilitating effective decision making. Gives employees more control over their information, performance analytics and learning management saving time and boosting accountability.

Pros

There is clarity in performances analysis through the digitized system offers from Factorial. Has highly integrative features for running business smoothly and professionally. It is a huge step forward towards digitization of HR tasks to achieve organized culture and high productivity to an organization.

Cons

I did not like the customer support especially during implementation. Integration was not easy too.

Asami
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

More time to focus on other tasks

Reviewed on 06/06/2024

Reduces paperwork and has a dedicated support experts and consultancy. There is data security and...

Reduces paperwork and has a dedicated support experts and consultancy. There is data security and reliability.

Pros

I have experienced high time saving routine through automation. On top of being easy to use, Factorial has all HR tools required to build an intuitive HR process. Shift management is a desirable feature which helps us in scheduling effortlessly. Integration is impressive too.

Cons

None in my experience. All my expectations were well catered for and I look forward to more achievements.