--- description: Learn how Trustpilot can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Trustpilot. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Trustpilot Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Review Management Software](/directory/575/feedback-and-reviews-management/software) > [Trustpilot](/software/113149/trustpilot) # Trustpilot Canonical: https://www.getapp.co.uk/software/113149/trustpilot Page: 1 / 49\ Next: [Next page](https://www.getapp.co.uk/software/113149/trustpilot?page=2) > A customer review management tool that brings businesses and consumers together through reviews. > > Verdict: Rated **4.5/5** by 1205 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Trustpilot Automate the customer review collection process seamlessly into the brand's customer journey and monitor customer feedback to resolve issues for any unsatisfied customers, and respond to customers publicly. Trustpilot helps drive more traffic from both paid and organic search results with Google seller ratings for increased CTR and conversions on paid ads. Create genuine social proof by leveraging Trustpilot ratings and reviews at key conversion points to increase on-site conversions and sales. Boost organic search results and online visibility with Trustpilot by displaying content that improves SEO with highly relevant keywords and rich snippet stars. Connect with favorite third party tools thanks to Trustpilot's dozens of integrations with apps such as Zendesk, Magento, Hootsuite, Salesforce, Zapier, Prestashop, Mailchimp, and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 1205 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Trustpilot - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$299.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: Free: $0 per month Plus: $299 per month Premium: $629 per month Advanced: $1,099 per month Enterprise: Contact Vendor for pricing. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Danish, Dutch, English, French, German, Italian, Spanish, Swedish - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, Denmark, France, Germany, Ireland, Italy, Lithuania, Netherlands, New Zealand, Spain, Sweden, Switzerland, United Kingdom, United States ## Features - API - Activity Dashboard - Alerts/Notifications - Anonymous Feedback - Campaign Management - Complaint Monitoring - Customer Database - Customer Experience Management - Customisable Reports - Dashboard - Data Visualisation - Email Reminders - Engagement Tracking - Feedback Management - Knowledge Management - Mobile Survey - Monitoring - Multi-Channel Data Collection - Multi-Language - Negative Feedback Management ## Integrations (36 total) - Adestra - Adobe Commerce - BigCommerce - Chattermill - Flowbox - Fresh Relevance - Gnatta - Gorgias - Hootsuite - Klaviyo - Mailchimp - Meta for Business - Movable Ink - Nosto - OpenCart ... and 21 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - Chat ## Category - [Review Management Software](https://www.getapp.co.uk/directory/575/feedback-and-reviews-management/software) ## Related Categories - [Review Management Software](https://www.getapp.co.uk/directory/575/feedback-and-reviews-management/software) - [Customer Experience Software](https://www.getapp.co.uk/directory/601/customer-experience/software) - [Customer Satisfaction Software](https://www.getapp.co.uk/directory/1029/customer-satisfaction/software) - [Customer Loyalty Software](https://www.getapp.co.uk/directory/204/customer-loyalty/software) - [Reputation Management Software](https://www.getapp.co.uk/directory/873/reputation-management/software) ## Alternatives 1. [Typeform](https://www.getapp.co.uk/software/91581/typeform) — 4.7/5 (973 reviews) 2. [SurveyMonkey](https://www.getapp.co.uk/software/2371/surveymonkey) — 4.6/5 (10480 reviews) 3. [Broadly](https://www.getapp.co.uk/software/110573/broadly) — 4.8/5 (336 reviews) 4. [Experience.com](https://www.getapp.co.uk/software/2070196/experience-com) — 4.7/5 (89 reviews) 5. [Weave](https://www.getapp.co.uk/software/121867/weave) — 4.3/5 (672 reviews) ## Reviews ### "Transparency is the key" — 5.0/5 > **Esther** | *24 September 2023* | Broadcast Media | Recommendation rating: 9.0/10 > > **Pros**: First of all,trust pilot is all over the world and so it's not limited to any one who wants to use it.I also enjoy the fact that as a user of trust pilot I can connect with different people anywhere in the world who we share the same views on certain products. > > **Cons**: I haven't encountered any shortcomings as a user. > > This is where I call home when it comes to finding out other people views on apps,services,jobs and products.All the comments are brought to the limelight.Customers get to express their satisfaction or dissatisfaction here.Comments are are always transparent and genuine. ----- ### "Managing Customer Experiences and Finding Solutions for Negative Brand Reputation" — 4.0/5 > **Amy** | *28 February 2022* | Real Estate | Recommendation rating: 7.0/10 > > **Pros**: We were dealing with a lot of negative reviews from customers after a billing issue in our internal systems. Because most of our customers went to TrustPilot, we were alerted immediately about the situation and were able to deploy a solution immediately. We were able to reach out to our customers who submitted a negative review and get 75% of those reviews taken care of and most of those customers removed the negative reviews. > > **Cons**: I wish there was some AI built into the software that helped in crafting messages to customers. We think it is important that each message to our customers is unique and does not look canned. Sometimes that can take a very long amount of time. It would also be great to be able to track who removed their negative reviews. > > Its the most popular review site for our customers so it is critical that we are able to manage our brand reputation from the same platform. ----- ### "trustpilot review" — 2.0/5 > **Michal** | *11 July 2025* | Accounting | Recommendation rating: 0.0/10 > > **Pros**: You can leave reviews, and ask for them to be removed as well. This functionality means that you can be in complete control of the rating. > > **Cons**: It seems that users who do not get the paid version have a completly different experience then users who do. This seems in-genuine. ----- ### "Mixed feelings" — 4.0/5 > **Verified Reviewer** | *6 February 2020* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: I like being able to easily integrate javascript widgets with our website that dynamically pulls through reviews as and when they arrive. > > **Cons**: The cost of premium functionality for businesses. It seems high, considering it really only gives you access to a few reports, social sharing and a few other features such as requesting reviews from verified customers. > > Mostly positive. It's nice and easy to use. They seem relatively quick to investigate any fake reviews, which I imagine there are a lot of given the overall number of websites \& companies using the service. ----- ### "Trustpilot is good for what it’s worth" — 5.0/5 > **Will** | *7 March 2025* | Computer Hardware | Recommendation rating: 8.0/10 > > **Pros**: Great place for reviews and easy website widgets. > > **Cons**: Many fake reviews that can lose trust with customers. ----- Page: 1 / 49\ Next: [Next page](https://www.getapp.co.uk/software/113149/trustpilot?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/113149/trustpilot) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data