--- description: Learn how Trustpilot can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Trustpilot. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Trustpilot Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Review Management Software](/directory/575/feedback-and-reviews-management/software) > [Trustpilot](/software/113149/trustpilot) # Trustpilot Canonical: https://www.getapp.co.uk/software/113149/trustpilot Page: 1 / 50\ Next: [Next page](https://www.getapp.co.uk/software/113149/trustpilot?page=2) > A customer review management tool that brings businesses and consumers together through reviews. > > Verdict: Rated **4.5/5** by 1206 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Trustpilot Automate the customer review collection process seamlessly into the brand's customer journey and monitor customer feedback to resolve issues for any unsatisfied customers, and respond to customers publicly. Trustpilot helps drive more traffic from both paid and organic search results with Google seller ratings for increased CTR and conversions on paid ads. Create genuine social proof by leveraging Trustpilot ratings and reviews at key conversion points to increase on-site conversions and sales. Boost organic search results and online visibility with Trustpilot by displaying content that improves SEO with highly relevant keywords and rich snippet stars. Connect with favorite third party tools thanks to Trustpilot's dozens of integrations with apps such as Zendesk, Magento, Hootsuite, Salesforce, Zapier, Prestashop, Mailchimp, and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 1206 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Trustpilot - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$299.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: Free: $0 per month Plus: $299 per month Premium: $629 per month Advanced: $1,099 per month Enterprise: Contact Vendor for pricing. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Danish, Dutch, English, French, German, Italian, Lithuanian, Spanish, Swedish - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, Denmark, France, Germany, Ireland, Italy, Lithuania, Netherlands, New Zealand, Spain, Sweden, Switzerland, United Kingdom, United States ## Features - API - Activity Dashboard - Alerts/Notifications - Anonymous Feedback - Campaign Management - Complaint Monitoring - Customer Database - Customer Experience Management - Customisable Reports - Dashboard - Data Visualisation - Email Reminders - Engagement Tracking - Feedback Management - Knowledge Management - Mobile Survey - Monitoring - Multi-Channel Data Collection - Multi-Language - Negative Feedback Management ## Integrations (35 total) - Adestra - Adobe Commerce - BigCommerce - Chattermill - Flowbox - Fresh Relevance - Gnatta - Gorgias - Hootsuite - Klaviyo - Lumen by Talkwalker - Meta for Business - Movable Ink - Nosto - OpenCart ... and 20 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - Chat ## Category - [Review Management Software](https://www.getapp.co.uk/directory/575/feedback-and-reviews-management/software) ## Related Categories - [Review Management Software](https://www.getapp.co.uk/directory/575/feedback-and-reviews-management/software) - [Customer Experience Software](https://www.getapp.co.uk/directory/601/customer-experience/software) - [Customer Satisfaction Software](https://www.getapp.co.uk/directory/1029/customer-satisfaction/software) - [Customer Loyalty Software](https://www.getapp.co.uk/directory/204/customer-loyalty/software) - [Reputation Management Software](https://www.getapp.co.uk/directory/873/reputation-management/software) ## Alternatives 1. [SurveyMonkey](https://www.getapp.co.uk/software/2371/surveymonkey) — 4.6/5 (10506 reviews) 2. [Broadly](https://www.getapp.co.uk/software/110573/broadly) — 4.8/5 (336 reviews) 3. [Experience.com](https://www.getapp.co.uk/software/2070196/experience-com) — 4.7/5 (89 reviews) 4. [Typeform](https://www.getapp.co.uk/software/91581/typeform) — 4.7/5 (979 reviews) 5. [Weave](https://www.getapp.co.uk/software/121867/weave) — 4.3/5 (673 reviews) ## Reviews ### "Transparency is the key" — 5.0/5 > **Esther** | *24 September 2023* | Broadcast Media | Recommendation rating: 9.0/10 > > **Pros**: First of all,trust pilot is all over the world and so it's not limited to any one who wants to use it.I also enjoy the fact that as a user of trust pilot I can connect with different people anywhere in the world who we share the same views on certain products. > > **Cons**: I haven't encountered any shortcomings as a user. > > This is where I call home when it comes to finding out other people views on apps,services,jobs and products.All the comments are brought to the limelight.Customers get to express their satisfaction or dissatisfaction here.Comments are are always transparent and genuine. ----- ### "Site for users' feedback." — 4.0/5 > **Chad** | *10 January 2025* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: Trustpilot helps me in decision making in the way that i can read other users feedback and compared the products to come out with the best software solution. > > **Cons**: Trust pilot is actually operating incredibly. > > I use it for new software discoveries and researches. ----- ### "So many better options for brands out there" — 3.0/5 > **Cameron** | *26 December 2024* | Retail | Recommendation rating: 4.0/10 > > **Pros**: Nice interface, relatively easy to use. Support was helpful. > > **Cons**: No control over our brand's reviews, prioritizes brand reviews rather than product reviews, can't group reviews to populate on one product page which was important for our business as we have lots of different prints available in the same product but they are all different skus and not variants. Expensive\! > > Felt pressure to upsell often. Little control over my reviews was frustrating. Expensive. ----- ### "Managing Customer Experiences and Finding Solutions for Negative Brand Reputation" — 4.0/5 > **Amy** | *28 February 2022* | Real Estate | Recommendation rating: 7.0/10 > > **Pros**: We were dealing with a lot of negative reviews from customers after a billing issue in our internal systems. Because most of our customers went to TrustPilot, we were alerted immediately about the situation and were able to deploy a solution immediately. We were able to reach out to our customers who submitted a negative review and get 75% of those reviews taken care of and most of those customers removed the negative reviews. > > **Cons**: I wish there was some AI built into the software that helped in crafting messages to customers. We think it is important that each message to our customers is unique and does not look canned. Sometimes that can take a very long amount of time. It would also be great to be able to track who removed their negative reviews. > > Its the most popular review site for our customers so it is critical that we are able to manage our brand reputation from the same platform. ----- ### "The best review platform" — 5.0/5 > **Oualid** | *17 July 2023* | Facilities Services | Recommendation rating: 10.0/10 > > **Pros**: It was easy the platform helps people with > > **Cons**: For me, as a start lthink the site is great > > Easy to navigate. They are also very easy to allow to respond to the customer as well. ----- Page: 1 / 50\ Next: [Next page](https://www.getapp.co.uk/software/113149/trustpilot?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/113149/trustpilot) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data