Fusion Operations Reviews

Its clean, intuitive and once you have the terminologies worked out, extremely easy to use.
The dashboard, mobile apps and reporting applications are simple, even to the 'not PC savvy' users

Transfer and importing of data from our SQL was easy, and super fast with the preformatted .csv files

The thing that really sets this application aside from others, is Prodsmart's commitment to customer support. During the implementation, trail and especially post installation, the support and care doesnt falter. You really get a sense of pride and ownership from the Prodsmart team as their keen nature and investment in their product shines through

Features such as live capacity planning, and scenario plotting are not live yet, but we have been advised these will be rolled out during the foreseeable future. This will be a great addition, which is not causing a huge issue presently whilst we adapt the internal culture to using the system

It's browser-located platform and mobile app for smartphones makes it very accessible and easy to use everywhere with just a Internet connection

Without Internet connection, it's use is very limited, There could be some kind of offline platform that would sync when the connection was reestablished.

-The simplicity in which data is recieved (via tablet or sensors in production lines)
-Low effort of inicial set up
-The way reports are always possible to export to Excel
-Costumer Service and daily help support
-Immediate access to relevant data of your shop-floor
-Machine / Operations set up is very easy and intuitive

-Planning tools steel need to evolve
-Cost Reports also need to evolve

Control in real time of important indicators such as productivity, scrap and machine stops, which helps in the decision making process and let us overcome deviations.

The support and quick response to questions through chat are effective and quick.

Scrap reports / analysis can be improved.

It's easy to work with. It's very simple for any operator to use - operation optic.

They need to improve some reports, but they already store many information they will need to use in those reports.

Its ability to adapt to each client Manufacturing Process allows access to data adapted to every Niche Production that standard Softwares do not allow. A very dedicated and motivated support team also comes with the package!

Because it is always a work in progress we expect a more user friendly front panel.

Prodsmart is easy-to-use software and gives managers better control of production orders in real time

The quality module could have more functionality and be slightly more complete in the factory logs.

Project manager with an operations background, Ease of use, Flexibility, Customer service, expertise, Ideal operations tool for small and medium business to streamline operations.

The Inventory part have a lack of WMS features such as inventory control, Pick-up launch, dynamic locations, storage proposal, ABC / XYZ classification

All the necessary information in real time everywhere and at any time. Simple, straightforward operations that fit most situations and to everyone.

Resistances put by human resources in using new technologies delay implementation and create doubts about data reliability.

Is a software easy to work for all the persons, have the informations that we need to have to control our prodution

The prodsmart doesn't have the undo for the workers.

very easy to use and intuitive, for the blue-collars on the shopfloor only one 1H training session was necessary for them to understand and start using this system, to possibility of customization offered by the prodsmart team is also a huge plu of which we have taken advantage

Overall the experience has been very positive and the prodsmartteams feels as part of our teams, but as with all teams, sometimes the waiting times for implementation take a bit longer than we expected

I am very pleased with the customer support from the Customer support. They are very diligent, accommodate and informative. They answer my questions within couple hours and get things done before the deadline after meeting. They are very understanding and considerate.

There are still couple areas of this software needs to be improved, ie the information on the tablet shows are not enough. But the team has been very constructive improving it.

easy to use and understanding;
easy to read information;
easy to interpret results;
information obtained through the use of the software
ease in the production plan that without the software was not possible

Until this moment, my use of the software, does not lead me to point out any point that I liked less.

UI is good! Support is great! Many options for viewing data and continuous updating to make even better.

Set-up somewhat complex, but the support team was very helpful to work through this process

Prodsmart customer service team is responsive.

There is no automy with making system changes.

It's very easy to keep track of the status and progress of the different production orders in real time.

If I want to use a mold outside of the machines I initially defined, which is a very frequent thing to happen, I have to change my initial conditions, otherwise i'm unable to do so. There should be more flexibility within Prodsmart about this aspect

easily to integrate to existing busines process

operator need log in and out for each production ordered to be finished.

How it organized every production order

The app keeps signing out so every employee needs to constantly log in

Very easy to use, many features we need (and don't even need but are nice- many we haven't even tapped into yet), Customer support is amazing, Mobile app is great.

Don't have any cons that I can think of at this time. Waiting on a Spanish version maybe, but apparently that's already being worked on.