Your.Rentals Reviews
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98 Reviews for UK Users
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best Team to mannage your Vacation Home!
Reviewed on 02/09/2022
Pros
the best faster software to work your Villas. fin clients in all world.
Cons
The best software to work sales and rent property!
Response from Your Rentals
Thank you Jose. We love your feedback and our team will continue to provide the best services!
- Industry: Hospitality
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
This is an affordable tool that I use daily, I highly recommend it
Reviewed on 03/01/2021
A great experience since I began to work with them
A great experience since I began to work with them
Pros
That my listing can be promote in many different platform
Cons
Photo uploading I think should be more easy to do it, it has a high level requirement to do so, it must be easier to upload them.
Response from Your Rentals
Thank you Lorenzo for your feedback. Please feel free to let us know any further ideas about our software to keep improving it. Best regards.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
All the lights seems to be on!
Reviewed on 16/12/2020
3) So far we never got any payment for guests who stayed in our properties.
4) Managing payout...
3) So far we never got any payment for guests who stayed in our properties.
4) Managing payout methods would be easy if we could receive a SMS code which we applied for over and over but never received despite they have the correct number.
5) We sent several emails, never got 1 reply except for advertising.
6) There is no free calling number from NZ for customer service, if they have such a service.
Legitimate or not this company seems totally internet based and human resources are probably very limited. In today's world customers dealing with computerised systems loose confidence and need stronger and easy-to-access human customer supports.
So not getting paid is not good after we delivered the service, having no contact, no replies make us wonder why do we need to bother with another unreliable, unresponsive, untrustworthy and inefficient sub contractor.
Pros
Easy to use at first glance and the software seems pretty simple. They give you all the right advices.
Cons
1) It doubles up with other partners such as Expedia, Booking.com or Airbnb adding taking a few more dollars out of the host's profit.
2) It tends to block other calendars using the bugged and inflexible Ical calendar software which has already created too many double bookings.
3) They let you go live online and start taking bookings without making sure that you have a valid registered payout method. If this is not fraudulent, it is a grave lack of professional ethics.
Response from Your Rentals
Thank you for taking the time to write us the review. We have further investigated your case and understood that the delayed payment was due to the missing information from you in the payment registration. Our customer support had reached out to you and had resolved the issue. We are happy to see that you have got your payment.
- Industry: Hospitality
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best platform
Reviewed on 30/08/2019
I think that since we started using this platform, I don't have to worry about making any reservatio...
I think that since we started using this platform, I don't have to worry about making any reservation mistakes.
Pros
I change the image of my business. Now we are more visited and it helps me in my administration.
Cons
the first times is that the software didn't have many help and efficiency tools
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Exactly what I was looking for
Reviewed on 02/11/2023
Pros
One listing that went to every channel nice and easy
Didn’t even have an account which was what I wanted something that can connect me to everything with out the need of me doing all the work
Cons
At first I was scared that was not going to work because I was new to the site so I thought I was wasting my time
BUT THE CUSTOMER SERVICE DIDNT GIVE UP ON ME UNTIL I MADE IT
Response from Your Rentals
Dear Stephanie, we're delighted to hear you're enjoying our service and that our team could assist you. Thank you for your positive feedback. We appreciate your trust and support!
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Your Rentals Review
Reviewed on 29/08/2019
glad you asked... because of all the sites I use to market my property, your.rentals gives me the...
glad you asked... because of all the sites I use to market my property, your.rentals gives me the least traffic... like 0! ... why? what do I need to change or update?... is anyone listening to this question? will I get a response?
Pros
easy to use (for a non-technical person like me).
Cons
nothing.... I like it.... what else do I need to say?
Response from Your Rentals
Hi Gary thanks for your comments. One of our account managers will contact you soon to help you make the most out of your account and clarify all your doubts.
- Industry: Real Estate
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
New Beginning
Reviewed on 07/08/2019
As of right now I will have to see how the process goes and how many bookings I will have with this...
As of right now I will have to see how the process goes and how many bookings I will have with this new added service.
Pros
I thought it was going to be easy to navigate through the site... I found it difficult when I had to import and export calendars from one channel to the site. Also I had difficulty getting someone on the phone since they are in SWEDEN. We are here in the USA... I was unaware when I signed up that there would be no APP or customer service 24/7. It is a problem if you have a problem with a guest and a booking....I was able to reach a customer service person more than 12 hours after I needed help. There is no direct number to call and there is NO APP. I will give this 3 months to see how the system really works and get all the kinks worked out. What I like most is the fact this tool reaches so many different channels to try and promote your home based business
Cons
NOT having a customer service agent available when i needed one.
- Industry: Furniture
- Company size: 11–50 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
On a good way, but needs to be improved
Reviewed on 03/07/2019
I started because I was not able to have many guests only with Airbnb. I would like this to become...
I started because I was not able to have many guests only with Airbnb. I would like this to become an alternative to Airbnb. But in my opinion commissions are very high, I had to increase prices in order to get a decent revenue on the room. And since the ranking of my apartment is low and I do not have visibility, I did not get any more reservations.
Pros
It is a valid solution for renting through many channels. And the direct reservations are a good way to avoid intermediates when you have a business partner you want to host directly.
Cons
It's quite complicated to have a good ranking, and therefore good visibility of your advertisement. In my case, for example, although I wrote all necessary information about the room and the services that are provided, in many languages furthermore, and I applied discounts and promotions as requested, my advertisement is qualified as "average" and it has low ranking and low visibility. As I explained, many beautiful photos and a lot of services provided are not a guarantee of quality of the accomodation. Many renters are offering simple and essential accomodations but they are clean, kind and efficient.
In my opinion, FEEDBACKS FROM GUESTS SHOULD BE CRUCIAL IN RANKING AND VISIBILITY OF THE ACCOMODATION ONLINE.
Response from Your Rentals
Thank you very much for your comments and thoughts, Elisa. It's comforting to read such a detailed review. We will pass this to our product development team to keep on updating our product.
- Industry: Leisure, Travel & Tourism
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Neat package
Reviewed on 22/06/2019
I am only new to Your.Rentals but I have contacted the support staff on a couple of occasions and...
I am only new to Your.Rentals but I have contacted the support staff on a couple of occasions and they have been very quick in responding.
Pros
It's easy to use and understand. I can advertise on multiple booking channels and be confident that if I receive a booking all calendars will be updated to avoid embarrassing double bookings.
Cons
The fact that I can't use an Australian bank account to deposit rents into.
Response from Your Rentals
Thanks a lot for your feedback! We are happy to know that our software is easy to use for you. About your issue with the Australian bank account, thanks for bringing this to our attention. Our support team will contact you right away to help you solve it.
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Ready to book!
Reviewed on 30/09/2022
Over all I've been pleased. I think there is a lot of potential here.
Over all I've been pleased. I think there is a lot of potential here.
Pros
I love the vast sources to get bookings and the gentle fee for service.
Cons
I wish there was better forms of guest communication within the software.
Response from Your Rentals
Thank you very much, Lacey. Great to see our software is helping you in managing your property :)
We'll continue to improve guest communications.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Review About Your.Rentals
Reviewed on 12/02/2019
Your.Rentals is a very good company with excellent personel very from the account manager, to the...
Your.Rentals is a very good company with excellent personel very from the account manager, to the reservation team and their leader Andrew. it is truly a pleasure to have such a good collaboration now and for the future.
Pros
The pms is very userfriendly, and as a system it is very easy to navigate.
Cons
considering i have uploaded almost 1000 properties, there isn't anything not to like.
- Industry: Hospitality
- Company size: 201–500 Employees
- Used for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Good app
Reviewed on 11/02/2021
I have got a few customers from the app self and it has been good, however I have got 99% of...
I have got a few customers from the app self and it has been good, however I have got 99% of customers from other apps.
Pros
Pros: the variety of companies in the portafolio where the same listing can be seen worldwide, it gives stronger online precense.
Cons
Chat features should be upgraded for a better communication experience between guest and host within the platform for protection of both parties.
Response from Your Rentals
Thank you for your time and comments Diego. We'll keep working to make Your.Rentals simpler for you and all the property managers community.
- Industry: Leisure, Travel & Tourism
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Your.Rentals Review
Reviewed on 18/02/2019
In general the site is ok - I have had a number of bookings but with payment problems (that I...
In general the site is ok - I have had a number of bookings but with payment problems (that I haven't has with other sites I use. The team is quite reactive and has dealt quickly with any issues.
Pros
Simple to update, synchronize and you are automatically visible on different channels
Cons
No direct contact with clients so have to go through a manager - takes time. Had a few problems with payment - not very clear at all!
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Review, Greece
Reviewed on 17/07/2019
I love it!
I love it!
Pros
user friendly, great after sales service, great themes
Cons
doesn't collaborate well with syncronisation channel managers like Syncbnb
- Industry: Commercial Real Estate
- Company size: Self Employed
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Your Rentals one of the best on the market
Reviewed on 01/02/2019
Pros
provide many channels connections in one place to publish your listing
Cons
there is not connections with our channel manager
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
New entrie
Reviewed on 01/02/2019
Pros
It connects many channels that you can manage at once.
Cons
It is not our key booking supplier, but i hope to grow and develop in a very useful and important software
- Industry: Sports
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
YOUR.RENTALS
Reviewed on 01/02/2019
Pros
It 's easy to centralize the bookings and to have a unique calendar.
Cons
Difficult to use and to understand all the tricks at the beginning.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Esay way to improve your vacational rentals bussines
Reviewed on 12/02/2019
So good experince, quickly anwsers for all
So good experince, quickly anwsers for all
Pros
What I like the most about Your rentals is that it is very easy to use, I have not had any communication problems with the guests and there are no charges only when an income is specified
Cons
Is neccesary an APP for cellphones and tables
- Industry: Internet
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Service and Professional Support
Reviewed on 03/02/2019
Pros
Simplicity, so much functions and easy to use
Cons
Some previews channels are not available
- Industry: Aviation & Aerospace
- Company size: 1,001–5,000 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great application.
Reviewed on 14/02/2019
Rental of my holifay apartment in Gbay Mauritius.
Rental of my holifay apartment in Gbay Mauritius.
Pros
Very user friendly for home owners.
Convenient for people who do not have alot of time to spare to manage their properties online.
Cons
High commission rate.
Not enough publicity.
- Industry: Hospitality
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
love it
Reviewed on 05/07/2019
and the best thing is customer service so nice anytime i have conrcen
and the best thing is customer service so nice anytime i have conrcen
Pros
this is my first time to joint and it so simple to work i wii reccomment to all my friend i know
Cons
like i sayed it wonderful so simple to use
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good idea, not enough reservations
Reviewed on 01/02/2019
Too few reservations
Too few reservations
Pros
It seems like this software would be sufficient exposure to fill an small space like mine
Cons
I don't get almost any reservations , would like to see one daily.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Worth trying
Reviewed on 01/02/2019
Pros
Connecting to different channels and a broad network
Cons
Some features needs to work on more like my connection to my hosts
- Industry: Real Estate
- Company size: Self Employed
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Good visibility, easy to use
Reviewed on 01/02/2019
Pros
Easy to use all the channels, good comunication, you can choose what channel use
Cons
Hight commission make you uncompetitive, really few reservation from that. Booking and Airbnb take the most of the guest, the pricing on the calendar are not really user friendly
- Industry: Pharmaceuticals
- Company size: 201–500 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Maybe good if you have several properties
Reviewed on 29/08/2019
I don't really recommend Your.Rentals to people with only one property since it's easy to import...
I don't really recommend Your.Rentals to people with only one property since it's easy to import calendars from one plateform to another. My experience maybe is not relevant with this software.
Pros
With several properties, it certainly is a valuable app.
Customer service is amazing!
Cons
There have been a lot of delay to publish my house on the different platforms. Thanksfully, i've published on AirBnB on my own seeing that is was not really fast. Also, i don't know why there are inquiries done about availability and prices. It takes time for the guests and they eventually didn't finalize the bookings.