Customerly Reviews

One of the most standout features of Customerly for us has been its seamless integration of live chat and email marketing automation. The platform's user-friendly interface has significantly enhanced our ability to engage with our users in real-time, making the management of support tickets and customer inquiries both efficient and effective.

The main drawbacks we've noticed with Customerly mostly have to do with user experience and setting up more complex marketing campaigns. When we try to do more with our marketing, like setting up detailed flows, we find that Customerly can get a bit tricky to handle. It feels like you need to jump through a few too many hoops to get things just right. However, it's worth mentioning that, despite these hurdles, everything is still achievable—it just takes a bit more effort and patience.

It was very easy to set up and use. From day one I could migrate to Customerly and manage our customer support smoothly.

I don't use all the features so y perception is limited, but so far I don't have anything to complain about the tool

- Simple to use
- Advanced customer relations management
- Lots of features to enhance our support

There's not many cons to Customerly, the software itself is amazing! I would love to be able to add more users to the Essentials plan rather than having it capped at 3.

I like Customerly for it is very user friendly and our customers like it too

Very rarely do we get any errors while using it.

Simple to use and set up and it started working immediately

AI function has extra costs so we are unsure if we want this feature

A very lovely interface and extremely powerful functionality.

A little bit pricy for a non-profit, but still great value for money.

First things first: Customerly does that it needs to do to begin with. Their live chat functionality is great, tons of customisation options, and easy to install + use for users.On top of that, there are a ton of great features to make your life easier that others are charging an absolute premium for. For an early-stage startup I believe it'll be difficult to find a better bang for your buck than Customerly, while having access to premium features the big players use to engage their leads and customers.

Some small features are missing, like adding buttons to outbound chats, better templates to get started, etc.Overall, those are small compared to the value you're actually getting.

The Customerly always gives me a comfortable feeling once using it for its modern UX design and fast performance. And the more important thing is my audiences have the same feeling as me about the Customerly chat, it's cool.

In addition, the team empowered Customerly with workflow automation which I can send the email drips easily with tag trigger. I can pre-made the workflow and trigger it manually by tag for my clients or my new leads.

To boost the support process faster and better, I can write many support article thank the Customerly Knowledge Base module that I white label it with my Logo and CNAME. (even free user can have it).

Its multi-language support, webhook and API support, the smart assignment is my favorite function as well.

The live chat widget works fast and stable but the backend dashboard is rather slow performance. I hope it's faster. Need a CDN and new GEO server for my Asia region.

This software changed how we handle customer support, No more are the days of clunky software with loud bells and alarms to let us know there's a chat incoming, Nowadays we're met with an amazing fluid interface which lets us see important lead information, Set up Tags and Events for email marketing funnels and organise customer chats in an elegant web panel.

It's ease of use is industry leading and for such a young company a start like this is good news.

There's no real production worthy complaints about this software, One thing to keep in mind is they are a fresh company, They're human and as all new companies and humans, we make mistakes, we learn and we grow - Whilst there's times that the UI or a feature isn't as polished as a big competitor Luca and his team send lots of emails to keep us up to date on what's happening and how to bring even more value to our clients.

I love the ability to meaningfully engage with our customers via multiple channels ensuring that our communications are always leading towards the next milestones

The automations UI could be improved to make these easier to produce

It has all the features of a CRM combined together

Not all available features are needed all the time

I really liked the simplicity with which you can create funnel of email marketing and start earning money soon

Nothing, the Customerly's team is very serious and ready to listen to every need of those who use the software, so as to satisfy and solve everything.

There are ample feature for a company to operate a customer support.

The overall price is a bit high despite being one of the better software in the market.

Ease of use and integration with third-party platforms.
Use of notifications also on the app side to be notified immediately.

It would be nice if there was the functionality in the chat to make a screenshot of the screen so that the customer can easily give us the information necessary to assist him.

The in-app surveys are amazing! This is probably the unique software that allows you to do surveys via chat widget based on segments of customers.

Nothing particularly. Probably the e-mail builder could be improved but I know they're working on.

My favourite feature, concerning customer support, is that you can easily have the recap about the customer you are dealing with like contacts, what he did in the past, licences bought etc.

The tool for the automatic mail template

I've always been looking for something that merged ease of use with functionality - customerly was the solution!
I love all the integrations and the fact that you can setup a knowledgebase along with a livechat for all visitor enquiries. Long gone are the days where I'd have to use multiple softwares

I feel like the mobile app could be somewhat improved, sometimes I don't get notifications