ResMan Reviews
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463 Reviews for UK Users
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
ResMan is Awesome
Reviewed on 09/10/2018
On Facebook there is a group called Apartment Management and Maintenance Support Group. Every...
On Facebook there is a group called Apartment Management and Maintenance Support Group. Every month there is someone asking which software package we recommend. I always throw out ResMan. It's inexpensive, but still a quality product. I've also recommended it to my personal HOA, where I sit on the board. I really believe in ResMan, its support, its reports, and the overall product.
Pros
I have used Yardi, Appfolio, Quickbooks and ResMan throughout my career. ResMan by far is the easiest to manipulate. It's a new product, and I like that the owners are willing to listen to suggestions and improvements. It has met my needs for everything property management has to offer.
Cons
Just small little items. For instance, on the lease expiration report, why would I ever want to mark former residents? It's set to default.
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
A walk in the park.....
Reviewed on 15/09/2023
Honestly, better than any other Property Management software I've ever used.
Honestly, better than any other Property Management software I've ever used.
Pros
Resman is Constantly updating their software, fixing "bugs", and the help page is an amazing asset that i'm constantly using.
Cons
When creating a new Templet for the residents which includes Emails form and Text form, there is a 160-letter MAX allowed and it's very frustrating to me.
Response from ResMan
Thank you so much for sharing your experience using ResMan! We're so excited to hear that our solution is "a walk in the park" so to say, and that the knowledge center enables you to be the best in your role you can be! :) That's the goal! I'll be sure to share your additional feedback with the team to help improve future experiences. Thank you again for sharing with us!
- Industry: Real Estate
- Company size: 501–1,000 Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Excellent for SMB's not enterprise ready
Reviewed on 12/10/2018
We have been using ResMan for a couple of Affordable communities and have enjoyed the ease of use...
We have been using ResMan for a couple of Affordable communities and have enjoyed the ease of use and the layout of the affordable module. We are a larger organization and though it is an excellent product that I would recommend to those in the SMB market or new to property management, it is not quite what I would consider a competitor for enterprise systems, like Yardi Voyager, but better than Realpage OneSite. If you are looking for something robust and engaging for your communities then I would give ResMan chance. If you are looking for something with a stronger emphasis on accounting, investment management, and customization then you might want to consider other options.
Pros
The software has a strong focus on the resident and operations of the community. The layout is simple and easy to understand. Good PM and resident accounting.
Cons
The accounting side is not quite there for investment management, ownership, or advanced enterprise level accounting. The options to customize or create custom reports is difficult and a large learning curve for non-technical users.
Response from ResMan
Dear Sir or Madam,
Thank you for your feedback and thank you for being a loyal customer. We are happy to hear that ResMan has made managing your Affordable communities much simpler. We are also very excited about where we are headed in terms of our accounting and reporting features. Stay tuned. In the meantime, if you need additional assistance or help reaching a specific goal, reach out to me and I can get you connected with our support team.
--Dennis Behrman, SVP of Marketing | [email protected]
- Industry: Real Estate
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best of the Best
Reviewed on 01/09/2023
Like I stated earlier I have used a lot of different software and Resman is my Favorite!!
Like I stated earlier I have used a lot of different software and Resman is my Favorite!!
Pros
It is user friendly software. I taught myself how to use Resman. I have been on 3 or 4 other software's before. From MIA to several Versions of Yardi, To OneSite. Resman has my vote hands down. I am in no way a computer whiz. But with Resman, it gives me confidence I can do my Job to the best of my ability.
Cons
The thing I dislike the most if I have to pick something is to me when I am using the text feature trying to go back and see what you have texted is a challenge clicking the mouse just so in the right place.
Response from ResMan
Thank you so much for sharing your experience using ResMan! We're so glad that our solution allows you to put your focus on your residents and the community, instead of issues with your software. That's the goal! I'll be sure to share your additional feedback with the team to help improve experiences in the future. Thank you again for sharing!
- Industry: Accounting
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Resman
Reviewed on 15/09/2023
I really like this software with proper training this is the easiest and best to use especially in...
I really like this software with proper training this is the easiest and best to use especially in the Affordable Housing Industry
Pros
Easy to understand. easy to use. I love it.
Cons
I need more training on rent use. And rent corrections.
Response from ResMan
Thank you so much for sharing your experience using ResMan! We're very happy to hear that our solution is easy to understand and use, hopefully helping you to be the best in your role you can be. It means a lot that we are making a positive impact on the Affordable Housing industry and we appreciate the kind words. That's the goal! Thank you again for sharing with us!
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Not expensive, but also not very user friendly
Reviewed on 26/10/2023
The simplest thing that normally I could figure out on my own always turned into an hour long call....
The simplest thing that normally I could figure out on my own always turned into an hour long call. 1/2 the time I am given the wrong answer when I call and am required to call back because they are wrong about how certain things work.
Pros
I like the prospect system, work orders, communication tracking, things like that.
Cons
The ledger & accounting system is the worst I have used. You really need to check the other rent management programs and see how easy they make it compared to this system. The simplest thing that normally I could figure out on my own always turned into an hour long call. 1/2 the time I am given the wrong answer when I call and am required to call back because they are wrong about how certain things work.
Response from ResMan
Hello Alyssa, thank you for taking the time to review the ResMan platform. We appreciate you sharing your experience and insight with us! I'll be sure to share your feedback with the team to help improve your experience in the future.
- Industry: Executive Office
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Assistant Manager Review
Reviewed on 08/11/2023
I have worked with various softwares and I appreciate how easy it is to understand and learn Resman
I have worked with various softwares and I appreciate how easy it is to understand and learn Resman
Pros
It is user friendly.
Cons
One of the main things that can be frustrating is, I found that when residents are transferred from one unit to another, when the resident attempts to pay rent for their new apartment, due to them using the same email for both apartments it doesnt allow them to pay rent at their new unit because their email address is attached to their old unit. I feel that once the move out rec is done it should void the resident form their previous unit that they transferred from.
Response from ResMan
Hello Francisca, thank you so much for taking the time to review ResMan. We're happy to hear the platform is user-friendly and easy to understand compared to other solutions you've used in the past. I'll be sure to share your additional feedback regarding transfers with the team to help improve the experience in the future. Thank you for sharing your insights with us. Have a fantastic day!
- Industry: Accounting
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Resman
Reviewed on 07/11/2023
Very pleased with this product - I have been here 26 years and this multi family product is the...
Very pleased with this product - I have been here 26 years and this multi family product is the best one that is out there
Pros
Ease of use - all areas are covered - communication is solid
Cons
Nothing really - its been so easy setting into the use of Resman - its always been functional
Response from ResMan
Hello Shelley, thank you so much for taking the time to review ResMan. We're happy to hear the platform is user-friendly and overall has all the functionality you need to succeed in your role. It means a lot that we're your preferred property management software with the experience you've shared. Thank you for sharing your insights with us. Have a fantastic day!
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ResMan #1 Tool in My Toolbox.....
Reviewed on 06/09/2023
I have only used Resman for 9 months, but I do like that it many things you can get to with 2...
I have only used Resman for 9 months, but I do like that it many things you can get to with 2 clicks or less.
Pros
Knowing how to use all the features is great! When I first started it wasn't super clear but after training and working with it daily having this tool helps everyday functions in management and leasing.
Cons
I highly dislike that there is not an app. Our maintenance would greatly benefit from one.
Response from ResMan
Thank you so much for sharing your experience using ResMan! We're so glad that our solution provides you with the tools and features to help you be the best in your role, allowing you to put your focus on your residents and the community, instead of issues with your software. That's the goal! I'll be sure to share your feedback regarding the app with the team as we've just released our resident app and have more updates to come! Thank you again for sharing with us!
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ResMan
Reviewed on 27/10/2023
-I love the ease of use. Uncomplicated.
-I can access the resident portals from my side, easily fix...
-I love the ease of use. Uncomplicated.
-I can access the resident portals from my side, easily fix their issues or check on the status of their rent payments.
-I like the list at the bottom, I can create reminders for myself.
-We can send the applications and lease agreement over to the applicant a lot more quickly, we generally get the deposits and fees paid asap because they are linked to the applications.
Pros
-User friendly.
-Residents like the portal/ that we can send them payment links, set up autopay, call, email and text to exchange important information.
-Makes the leasing process easier.
Cons
-Occasionally it can be slow to load, but that does not happen often.
Response from ResMan
Hello Lauren, thank you so much for taking the time to review the ResMan platform. We're glad to hear that the platform is user-friendly, and allows you to be more efficient in your day-to-day activities and in your role. I'll be sure to share your additional feedback with the team. Thank you for sharing your insights with us. Have a fantastic day!
- Industry: Real Estate
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great job Resman
Reviewed on 26/10/2023
Great
Great
Pros
Easy to access.I learned this program and my VP's and Regional Managers call me to ask how to do something in Resman, I took detailed notes when trained.
Cons
I have not issues with Resman at all, I think it's easy to use.
Response from ResMan
Hello Carolyn, thank you so much for taking the time to review the ResMan platform. We're glad to hear that the platform helps you to do the best you can in your role. Thank you for sharing your insights with us. Have a fantastic day!
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Resman Lover
Reviewed on 26/10/2023
Pros
Resman is easy to use, and if I cannot figure something out, the library of information is plentiful. It is easy to search and find the relevant information I need. Customer Service is top-notch. There are many other services that integrate with Resman. Overall, this is the best property management system that I have ever used and I have been in the industry just shy of 20 years.
Cons
Sometimes it will glitch and if a manager and I are sharing screens, I may not have the same updated data. This is easily resolved by restart or a fresh day.
Response from ResMan
Hello Jamie, thank you for taking the time to review the ResMan platform. We're ecstatic to hear the positive experience you've had with us compared to other platforms! We appreciate you sharing your insights with us. Have a great day!
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Awesome
Reviewed on 07/11/2023
Never had a real issue, customer service has been amazing and the program has never glitched.
Never had a real issue, customer service has been amazing and the program has never glitched.
Pros
Resman is super user friendly, I have no complaints
Cons
I wish they had an option to write off multiple late fees at one time.
Response from ResMan
Hello Amber, thank you so much for taking the time to review ResMan. We're glad to hear the platform is user-friendly and helps you to succeed in your role on a daily basis. I'll be sure to share your additional feedback with the team to help improve the experience in the future. Thank you for sharing your insights with us. Have a fantastic day!
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ResMan took us into the current era, we were stuck in the 80's.
Reviewed on 31/10/2023
Most excellent experience with ResMan thus far and we are only in our 4th month at this point,...
Most excellent experience with ResMan thus far and we are only in our 4th month at this point, though it feels like we have been family forever.
Pros
The difference from what we were to what we now are is night and day. Things are so much brighter now that we have the tools we need to be successful and organized and work fluidly as a team!
Cons
The learning curve is a bit difficult for affordable housing clients like myself, though it may be because we were hiding under a rock and all new to affordable without any on site experienced folks. Overall it would be most excellent to have a few more affordable experts available when we call support but 9/10 times we can wrap up any issues we have within a few days. :)
Response from ResMan
Hello Laura, thank you so much for taking the time to review ResMan. We're glad to hear that the platform has what you need for you and your teams to be successful in their roles in the affordable housing space. We're happy that its been a positive experience working with us at ResMan! I'll be sure to share your additional feedback with the team to help improve in the future. Thank you for sharing your insights with us. Have a fantastic day!
- Industry: Hospitality
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ResMan Rocks!
Reviewed on 11/09/2023
My favorite software for property management so far!
My favorite software for property management so far!
Pros
I really love the delinquent accounts organization as well as the renewal tracker which greatly helps my position in tracking this information daily without having to pull different reports.
Cons
Applicant/Prospect guest cards. The integration with MeetElise needs some improvement.
Response from ResMan
Thank you so much for sharing your experience using ResMan! We're so glad that our delinquent accounts organization and renewal tracker help you in your day-to-day to be the best in your role. That's the goal! I'll be sure to share your additional feedback with the team to help improve future experiences. Thank you again for sharing with us!
- Industry: Real Estate
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Reman for [sensitive content hidden]
Reviewed on 26/10/2023
Very good, would like to see Resman more prominent in Residential multi-family market.
Very good, would like to see Resman more prominent in Residential multi-family market.
Pros
Very similar to Onesite/Realpage products. Very easy to use and find data. Reporting is done very well.
Cons
There is nothing that i do not like about Resman.
Response from ResMan
Hello Deborah, thank you so much for taking the time to review the ResMan platform. We're glad to hear that the platform make it easy for you to find the data you need and report on. Thank you for sharing your insights with us. Have a fantastic day!
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great for Affordable Housing
Reviewed on 07/09/2023
Pros
I like that Resman has the ability to apply late fees automatically and the quick qualify feature that quickly checks income and shows what set-aside the applicant would potentially qualify for. I like the TIC creation and how easy it is to follow, it's made a huge difference not having to do them by hand.
Cons
I feel that the integration with AvidXchange could be better as I have noticed before avid, when a P.O was converted to an invoice the P.O would change to "completed" and disappear from your active "approved" queue of P.Os. With avid, these P.Os hang out and it can get confusing if not paying close attention.
Response from ResMan
Thank you so much for sharing your experience using ResMan! We're so glad that our solution has been helpful for you in the Affordable Housing space as this has been a top priority for us. We hope it helps allow you to put more focus on your residents and the community, instead of issues with your software. That's the goal! I'll be sure to share your additional feedback with the team to help improve future experiences. Thank you again for sharing with us!
- Industry: Management Consulting
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great Property Software
Reviewed on 06/09/2023
Pros
This software is very easy to learn and extremely easy to use
Cons
I have only been using it for the past 2 years but has been very easy to learn
Response from ResMan
Thank you so much for sharing your experience using ResMan! We're so glad that our solution was easy to learn and use to become the best you can be in your role. That's the goal! Thank you again for sharing with us!
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ResMan Rocks
Reviewed on 11/09/2023
I learned ResMan quickly. Easy access to rent posting, reports, and overall super!
I learned ResMan quickly. Easy access to rent posting, reports, and overall super!
Pros
ResMan is one of the best softwares I have ever used. Tech Support is very helpful as well.Great personality on the other side
Cons
None- I have not run across anything that ResMan tech support could not fix.
Response from ResMan
Thank you so much for sharing your experience using ResMan! We're so happy to hear that our team has been able to help and support you through onboarding with ResMan! That's the goal! Thank you for the kind words and I'll be sure to share with the team. We appreciate you sharing with us!
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Propery Manager
Reviewed on 26/10/2023
I love Resman overall, it's easy and very efficient! I love to see the tutorials.
I love Resman overall, it's easy and very efficient! I love to see the tutorials.
Pros
It's very easy and helpful, with training and the live agents that are there to assist you.
Cons
Resman overall has great features. I find it very easy in a way.
Response from ResMan
Hello Cindy, thank you for taking the time to review the ResMan platform. We appreciate you sharing your experience and insight with us! We hope to keep delivering value for our users now and in the future. Have a great day!
- Industry: Real Estate
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
We Love ResMan
Reviewed on 12/09/2023
Much more user friendly than other Property Management softwares I have used.
Much more user friendly than other Property Management softwares I have used.
Pros
Bill paying process, bank reconciliations, research, reports.
Cons
Any software change of this magnitude is difficult. But ResMan support was great!
Response from ResMan
Thank you so much for sharing your experience using ResMan! We're very happy to hear that our user-friendly reporting and accounting features help you in your role, and that support has been responsive to you! That's the goal! Thank you again for sharing with us!
- Industry: Commercial Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ResMan is The Man!
Reviewed on 27/10/2023
It's the best product for property management
It's the best product for property management
Pros
Ease of use for beginners, easy interface with other programs
Cons
I really don't have any explantion for why, OneSite is too busy....
Response from ResMan
Hello Charles, thank you so much for taking the time to review the ResMan platform. We're glad to hear that that it's user-friendly and you're able to work efficiently with other programs. Thank you for sharing your insights with us. Have a fantastic day!
- Industry: Facilities Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Resman at work
Reviewed on 01/11/2023
Pros
It is very easy to use.I would recommend it to others.
Cons
Nothing, i like it. I use it Daily for work.
Response from ResMan
Hello Michelle, thank you so much for taking the time to review ResMan. We're glad to hear the platform is user-friendly and helps you in your role daily. Thank you for sharing your insights with us. Have a fantastic day!
- Industry: Commercial Real Estate
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Awesome system
Reviewed on 08/11/2023
Pros
Once you get to know the system it is very easy and all the reports it has makes it so convenient to use
Cons
not knowing the system would be helpful if there was a min video to learn the basics
Response from ResMan
Hello Vanessa, thank you so much for taking the time to review ResMan. We're glad to hear the platform is user-friendly and our reporting functionality has helped you to be successful in your role. I'll be sure to share your additional feedback with the team to help improve the experience in the future. Thank you for sharing your insights with us. Have a fantastic day!
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Property Management
Reviewed on 11/09/2023
Overall Resman has been user friendly and the support is quick to respond , help and resolve.
Overall Resman has been user friendly and the support is quick to respond , help and resolve.
Pros
Pulling Reports are easy and readily available
Cons
The screening feature is difficult to correct when a mistake has been made
Response from ResMan
Thank you so much for sharing your experience using ResMan! We're happy to hear that our reporting features have been helpful for you in your role, and our user-friendly platform and responsive customer support shine through! That is our priority! Thank you again for sharing with us!
