SuperOffice CRM Reviews

SuperOffice CRM

4.2 (130)
CRM software for sales, marketing & customer service teams

Overall rating

4.2 /5
(130)
Value for Money
4.1/5
Features
4.0/5
Ease of Use
4.1/5
Customer Support
4.2/5

89%
recommended this app
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130 Reviews for UK Users

Verified Reviewer
Overall rating
  • Industry: Wholesale
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

1+1=3

Reviewed on 13/11/2018

Taking over the work load of my colleague during holidays / absence.

Taking over the work load of my colleague during holidays / absence.

Pros

This software helps me to work on many different topics at the same moment. It saves a lot of time as meetings are not necessary anymore. My colleague can follow easily what needs to be done when I am not around.

Cons

It is sometimes working too slow when opening an e-mail.

Andy
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The CRM for SME business

Reviewed on 03/06/2020

Working in a manufacturing SME, I used SuperOffice for over 12-years and it was the backbone of the...

Working in a manufacturing SME, I used SuperOffice for over 12-years and it was the backbone of the sales and marketing functions. I have since moved on and set my own business up and have continued using SuperOffice.

The service and support is excellent and questions are answered very quickly. It’s the perfect solution for my business.

Pros

The system is very intuitive and straight forward to use. Customisation is simple to administer yourself - there are also lots of really useful how-to guides and training videos available too.

Aside of the ‘usual’ CRM bits, the stand out functionality for me is the document management side of SuperOffice. You are able to archive pretty much any format of document straight into the system against the individual contact; whether a phone call, quote, email, letter, spreadsheet, etc. You have full traceability of all customer and prospect contact.

Cons

Mmm, I am genuinely struggling to find anything that I would consider to be a con of this system!

Trine
Overall rating
  • Industry: Management Consulting
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

.

Reviewed on 18/12/2019

Pros

Statistics and easy to follow e-mail conversations

Cons

Slow system and too many "clicks" to get into different boxes and get information

Johan
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Feedback review on SO

Reviewed on 18/12/2019

My overall experience is that it is getting better and better and to fully grasp all you can do you...

My overall experience is that it is getting better and better and to fully grasp all you can do you require someone to teach / train you. Thanks / Johan

Pros

Easy to do selections of clients / create groups which has enabled us to work more efficiently with our newsletters, invitations and campaigns. WEB client is working well and offer increased flexibility as the intercation with outlook to direct upload and connect mails with listed persons or companies. The automatic GDPR handling is also an advantage an saves time.

Cons

I still believe the search function can be improved allot since we often search for content in mails which been uploaded, not having this function force us to keep mails in double. In fact "searching" is by far the most used function which also would be improved by "tagging", so i.e. consulatancies can be tagged to end clients when involved in the same project etc.
The design prompt of "Newsletters" could also be improved for easier and faster design, for example changing font or size now requires to open each section instead of mark all. etc.

Rob
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

My experience after one year we work with SuperOffice

Reviewed on 23/10/2018

In general, the system works well.

In general, the system works well.

Pros

The flexibility of SuperOffice and the company who build our SuperOffice configuration. Because they know all about Automotive.

Cons

The data in CRM can often not be used in the functionality of customer service. Also, not all data from CRM can be used in reports in the customer service section.
In our company we mainly work with cars. The license plate number of the car is leading in most processes within our company. Unfortunately, this does not apply to SuperOffice. In a lot of processes CRM or Customer Service can not handle the registration number. That's a shame because it limits the functionality of SuperOffice.
Also, some processes do not work as you expect. For example, it is not possible to give your own subject to an email template. There are more of these things that work in a strange way.

Johnny
Overall rating
  • Industry: Oil & Energy
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great Tool to increase your sales and make your life easier

Reviewed on 07/04/2019

Superofficehelp us to keep track on ongoing projects and also make it easy to send out new...

Superofficehelp us to keep track on ongoing projects and also make it easy to send out new information to our Customers

Pros

The User Friendly setup, it is easy to understand and you can start work and take advantage of it from day 1.
In combination with the App for your mobile it is a great tool. Additional to these these featurs the actual contactnamn and their telephone number will automatically be transfered to your conatctlist in your mobile.

Cons

Thy way to sava end find documents can be approved

Talitha
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

It takes time to get the most out of SuperOffice, but the many possibilities make it worth.

Reviewed on 12/06/2018

Pros

The features and functionalities we need for our business are quite challenging. What I like most about this software is the flexibility. They're good at getting to know your business and finding matching solutions.

Cons

We use SuperOffice not only as a CRM system (which is a pro). But that also makes the ease of use quite challenging for many of our users. The functionalities don't always speak for themselves and because of the many possibilities it's hard to remember it all.

Marcel
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great system to keep all business data in one place.

Reviewed on 14/06/2018

All commercial business data in one place. An internationally unified Customer Servcie experience.

All commercial business data in one place. An internationally unified Customer Servcie experience.

Pros

Combination of CRM and Customer Service ticketing.
The flexibility of adapting it to your own liking.
The posibility of using it also on mobile devices.

Cons

Not easy to change things yourself; most of the time you need the help of a SuperOffice employee.
No automatic updates when you're not in the cloud; takes time and money.

Verified Reviewer
Overall rating
  • Industry: Facilities Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Very user friendly CRM to support all main processes.

Reviewed on 22/10/2018

If the whole organisation is committed to work with and fill the system, it's a super powerful CRM...

If the whole organisation is committed to work with and fill the system, it's a super powerful CRM tool.

Pros

The ability to have our contacts all in one place. Easy to work with for all people.

Cons

The marketing tool could be more easy, we were used to Mailchimp that was easier. But they provide training so we'll learn!

Verified Reviewer
Overall rating
  • Industry: Capital Markets
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Superoffice

Reviewed on 02/04/2019

Generally it is a super system. I have been working with super office for more than 5 years. It is...

Generally it is a super system. I have been working with super office for more than 5 years. It is very user-friendly and the support department is always ready to help you

Pros

It is a very clear and user-friendly system.

Cons

you can't change the system to personalize the icons

Simon
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

An easy to use CRM with many functions!

Reviewed on 03/04/2019

Could not do without it today. Used daily and often in the phone.

Could not do without it today. Used daily and often in the phone.

Pros

The selection tab is my favourite. Filter almost anything once you get your head around it. % before searchword is also a good way to find companies in your crm. It also syncs well with our NAV invoicing program so I can see sales month to month easy.

Cons

If you don´t know the company name it takes a bit longer to find out, say if you know where they are situated but haven´t got the name. The pocket version is a bit limited and could be better.

Gert
Overall rating
  • Industry: Building Materials
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

User-friendly and flexible interface!

Reviewed on 24/10/2018

SuperOffice CRM has helped us to structure our work processes, focus on the customer, control of...

SuperOffice CRM has helped us to structure our work processes, focus on the customer, control of our sales funnel. Thanks to that we have increased our marketshare by growing in a shrinking market and realized an impressive improvement of our result.

Pros

User-friendliness: easy to get started, logical navigation, great Search functionalities

Cons

No real dislike: it is more the wide variety of functional possibilities that takes time to get acquainted with.

Liesbeth
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

SuperOffice is a joy to work with

Reviewed on 02/04/2019

When SuperOffice is working it is absolutely amazing and really helps to optimise your work. But...

When SuperOffice is working it is absolutely amazing and really helps to optimise your work. But when SO is down, it is stressful because you can't access the information you need to do the job.

Pros

It is easy to use. You can find information fast. It is a pleasure to work with.

Cons

SuperOffice has had some issues lately. You can't access the website for a while. Therefore you can't work as efficiently as you would like.

Fredrik
Overall rating
  • Industry: Machinery
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

About SuperOffice CRM-on line

Reviewed on 08/04/2020

I´m very happy to be a user. It is so easy to be in control of the sales/project process, but of...

I´m very happy to be a user. It is so easy to be in control of the sales/project process, but of course wrong input to the system and you will get wrong out put.

Pros

It is an easy way to catalog your customer with projects and sales and get reminders to follow up

Cons

It is not so easy to change a field (administrator mode). But this can also be because that I´m not very often in admin.

Jan
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Complete and powerful system to support all main processes

Reviewed on 20/06/2018

Better overview and storage of all activities and customer information

Better overview and storage of all activities and customer information

Pros

Very flexible in setup. Very fast and good helpdesk.
It's quite easy to build any process in Super office. It's easy to keep track of all relevant information about customers, suppliers and staff.

Cons

Sometimes it's still difficult to retain a certain mail or document.
when you open an item from a "selection", you can't go back to his selection but you need to reopen it every time. Would be nice to open items in a selection in a new window.

Sue
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Unlike a previous system we tried, this software is reliable, clean, sharp, and intuitive to...

Reviewed on 21/06/2018

Pros

The ability to link SuperOffice to Outlook makes it easy to archive and track all emails. The diary is a useful feature, which enables you to see at a glance any task outstanding. SuperOffice almost thinks for you, for example by suggesting a company or contact you may wish to select, based on your most recent activity. Any support requested has always been extremely prompt, efficient and effective. It's a joy to deal with a company that is so responsive and clearly values its customers.

Cons

It can be a little bit slow to open archived mail, which can be frustrating when you're busy and in a rush.

Joke
Overall rating
  • Industry: Wholesale
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Review SO Joke

Reviewed on 23/11/2018

You can use S.O. for your mailings or reports.
We cannot work without SuperOffice anymore.

You can use S.O. for your mailings or reports.
We cannot work without SuperOffice anymore.

Pros

You have all the information about a customer or supplier in one program.
so all the information that you or your colleagues note is visible to everyone.

Cons

You are very depending of S.O. when you are used to it.

Ferdinand
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Easy to use

Reviewed on 13/06/2018

Pros

E-mail integration
Easy to use outside the office by using the pocket CRM app
E-marketing integration

Cons

Some things don't 100% fit the Dutch market
The integration between CRM en Customer Support needs improvement
The search feature still needs a % character

Peter
Overall rating
  • Industry: Business Supplies & Equipment
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

SuperOffice CRM

Reviewed on 12/06/2019

to keep on top of all buisiness is so easy wth SO. I follow simple steps everyday and the administra...

to keep on top of all buisiness is so easy wth SO. I follow simple steps everyday and the administration is no hassle. Great and simple. I like it

Pros

Simple to get started and understand, very logically built.

Cons

The onlineversion is slower than the App version on the computer.

Robb
Overall rating
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Very usefull product

Reviewed on 02/04/2019

We use this product to help our customers for quick access to the informtion they need.

We use this product to help our customers for quick access to the informtion they need.

Pros

The software is a complete CRM system which fitts our bussiness sue.

Cons

It takes some time to adapt the working order of the product. This could be enhanced.

Peter
Overall rating
  • Industry: Plastics
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

My review

Reviewed on 08/04/2020

I'm glad we finally got this software. I've begging for it in nine years :-). My experience so far...

I'm glad we finally got this software. I've begging for it in nine years :-). My experience so far is good. But as I said, I need to learn more.

Pros

Since it's still new for me I haven't discovered evething I can use (I think). It's good to collect e-mail, meetings and events to a project/customer.

Cons

I still don't be master of how to handle ToDo's. I'm looking forward to learn more about that but it's also a matter of time for me to learn more. I want to set up small ToDo's without create it on the calender.

Fredrika
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Go for SuperOffice

Reviewed on 13/06/2019

Pros

The way you can built the Projects and sales yourself after your own Company needs. Set up tasks after need and do Changes to it easily.

Cons

The lack of Workgroups, would really like that to be a standard feature instead of Always use the selection.
That it is hard to search for your saved e-mails with just a Word.

Malin
Overall rating
  • Industry: Media Production
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Very simple and versatile

Reviewed on 29/04/2019

We use SuperOffice mainly as a way to administrate our client and prospect lists and to analyse our...

We use SuperOffice mainly as a way to administrate our client and prospect lists and to analyse our business needs.

Pros

I like that it's very easy to customise to your own needs and it's wonderful to have all your data collected in one place. The to do lists and different selections you can set up according to your own needs make our teams more efficient and allow them to have a great overview over their own clients and activities.

Cons

It can feel a bit fiddly to set everything up before you really get to grips with it.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Outdated CRM, not built for deployment in the cloud

Reviewed on 14/11/2018

We have recently decided to move away from SuperOffice to a new CRM

We have recently decided to move away from SuperOffice to a new CRM

Pros

Integrated quoting
Some external apps (although very few)

Cons

The UI is extremely clunky, looks like an installer-based application that they have tweaked to be able to deploy to the cloud.
It does not support having multiple tabs open in the browser.
The integration to O365 is OK when it works, but it frequently disconnects and requires a re-install.
More importantly, it is not built to support a sales process. 50% of the product seems to be affected by some kind of unfortunate workaround/tradeoff they have made as they scaled from a digital rolodex to an attempt to be a proper CRM solution.

Mariska
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy system

Reviewed on 19/11/2018

I like the system very much. It's easy to work with.

I like the system very much. It's easy to work with.

Pros

The system is easy en customer friendly.

Cons

Sometimes it's slowly and that frustrates.