Reftab

4.8 (93)
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Asset & license management in a single tool!

Overall rating

4.8 /5
(93)
Value for Money
4.9/5
Features
4.6/5
Ease of Use
4.7/5
Customer Support
4.9/5

100%
recommended this app
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93 Reviews for UK Users

Matthew
Matthew
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

IT Asset Management

Reviewed on 10/02/2020

Pros

I like the way it handles asset entities, accessories and licenses. I also like the way it handles asset assignment as loans to loanees.

Cons

There are a few places where how to accomplish certain tasks isn't clearly obvious to the end user resulting in certain features not being noticed as a possibility to the user, but once you learn the interface and what all can be done it's pretty easy to work with.

Stefania
Overall rating
  • Industry: Civil Engineering
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Quality Product at a Reasonable Price

Reviewed on 16/02/2023

Being able to track all assets, accessories, and consumables throughout our organization has been a...

Being able to track all assets, accessories, and consumables throughout our organization has been a game changer and will help us eliminate each department having their own spreadsheets for tracking which employees have what.

Pros

It's easy to use and reasonably priced. The fact that it can track assets, accessories, consumables, and licenses in an easy way with the ability to grant users access only to what they should be able to see was a deciding factor in selecting Reftab over other competitors.

Cons

The lack of report customization and the inability to filter accessories from consumables.

Alternatives Considered

Asset Panda and Sortly

Reasons for Choosing Reftab

We needed more granular control over who can see what assets and also needed the ability to track accessories and consumables.

Reasons for Switching to Reftab

Price, ease of use, customization of categories, and the ability to granularly control permissions.
James
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Top Notch Asset Tracking !!!

Reviewed on 10/06/2022

Increased efficiency in tool tracking, maintenance, and deployment into the field. We typically...

Increased efficiency in tool tracking, maintenance, and deployment into the field. We typically inventory tools every 6 months. this makes the process a breeze.

Pros

Easy to use. I love that it is cloud based, so I can access it from anywhere. Extremely customizable, from categories to workflows to reports. Support team is highly responsive.

Cons

app functionality is a little behind the browser based version.

Jefferson
Overall rating
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

REFTAB for the Win

Reviewed on 26/01/2023

Love it, very easy to use and comes with an App to download that allows for management on the go

Love it, very easy to use and comes with an App to download that allows for management on the go

Pros

Cloud based and very user friendly and easy to upload different databases to.

Cons

Cost of moving up to gain other items like specialized reporting

Alternatives Considered

InventoryCloud

Reasons for Choosing Reftab

WASP DB came out on critical list for NESSUS Scan and to update it was going to cost more than system was worth to my business.

Reasons for Switching to Reftab

Cheaper, more intuitive, and minimized on what was needed.
MarcAndre
Overall rating
  • Industry: Computer Games
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Reftab in a quickly changing environment

Reviewed on 03/02/2022

Every time we had ideas for features, the developers have been very responsive, very quick to apply...

Every time we had ideas for features, the developers have been very responsive, very quick to apply them (or mention why it's not possible when that was the case). Reftab has been super flexible and very prone to help our business. We definitely have a before and after Reftab in term of quality of asset tracking.

Pros

Reftab made it so much easier for us to adapt to the ever changing environment of our studio and constant movement of assets between desks or employees. It perfectly scaled to our studios worldwide, and allowed us to maintain standards between our studios.

Cons

There is not much to not like about Reftab. We haven't used the customer portal since it's not very well suited for our kind of environment (where IT has a closer control on assets and accessories), but this doesn't mean I wouldn't recommend it.

Alternatives Considered

Asset Panda and Spiceworks Cloud Help Desk

Reasons for Choosing Reftab

Reftab had every feature we needed in a much better, organized, and scalable fashion.

Switched From

Microsoft Excel

Reasons for Switching to Reftab

Most of the others seemed oriented towards managing sales of assets, not internal movements of assets.
Robert
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Reftab is awesome

Reviewed on 26/08/2020

I needed to find a solution to manage checkout hardware for staff and students. Anything from...

I needed to find a solution to manage checkout hardware for staff and students. Anything from laptops to slide rulers. I checked into several options. Some free, some where the startup cost was over $5K. When I found Reftab, I was sold right away. It was so easy to get setup and it covered everything I needed.

But then, there's the tech support and customer service aspect. Wholly cow, the Reftab team is on it!!! I've run into a few cases where I could use a feature. I submitted my use case and OMG, they developed it and implemented it. Now, if I asked for something that no one would use, mileage could vary, but they respond quickly and really seem to understand my needs as a customer. The product is great, but the support is what really sold me!

Pros

Reftab is really intuitive. I setup my first instance without needing any support and barely glancing at the documentation. I had a fully functioning demo running with assets and testing check in check out in about an hour of signing up for a demo account. The mobile app adds to that intuitive use.

Cons

I wish I could tie printing inventory labels to my Dymo labelwriter and use a label template to print more customized intentory labels right from the Dymo.

OK... I haven't asked if that was possible, yet.

Alternatives Considered

WebCheckout and Cheqroom

Reasons for Choosing Reftab

We had an internally made solution. It was aging and didn't have the features we needed. Getting our internal developer to fix the problems was not going to happen. Priorities shifted and it was time to find another solution.

Reasons for Switching to Reftab

Ease of getting a demo and implementing, no high pressure sales, features, cost, support response time.
Kevin
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great New Asset Management Tool

Reviewed on 25/07/2019

I'd started w/ Reftab as a cloud based asset management tool for tracking and managing electric...

I'd started w/ Reftab as a cloud based asset management tool for tracking and managing electric vehicle charging stations. I've also used Device42 then Insight by Riada as competing products because had developed integrations with Jira Cloud and Jira Service Desk Cloud for our task and service ticket management. Reftab continued to develop their product and has now integrated with Jira. Nice! The cost/month is currently less than 50% of the monthly subscription cost for competing products and the functionality and customer service are truly excellent for our asset tracking and management needs.

Pros

Great value for $
Integrates and Interacts with Atlassian Jira and Jira Service Desk (Provides link between the asset and any issues or tickets)
Bulk Import of existing asset information from existing tools.
Easy to setup new fields with different configurations.
Good filters to find what you are looking for quickly.
Mobile app/interface

Cons

The initial product did not integrate with Jira Service Desk. Reftab has since added this capability and setup was reasonably simple.

Olivia
Overall rating
  • Industry: Investment Management
  • Company size: 201–500 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fantastic so far!

Reviewed on 13/05/2022

From the first point of contact, Reftab have been amazing. I have been in contact with Mike, who I...

From the first point of contact, Reftab have been amazing. I have been in contact with Mike, who I believe to be one of the founders of the software. Personally I find that amazing that we have contact with a founder, who is really able to give me all the answers I need directly without going through long support terminals like with other software programs.

Mike has been extremely helpful with the setup of our account - always replying very quickly to emails.
Although we are only just (slowly) starting to use Reftab, everything about it is great so far & it works really well.
Due to an extremely busy work schedule, we have not been able to push its limits just yet, but so far, so good.

Thanks to the Reftab team for all the help so far!

Pros

- The features are super easy to use
- the Reftab team are very responsive, efficient & effective when it comes to troubleshooting or answering queries
- The check-in /out feature is really simple to use
- almost everything is modifiable & customisable

Cons

The mobile app lacks the option to edit details / barcodes for Accessories, which from an Office Supply Management POV, is important as it allows me to work from my mobile when adding / editing stock.

The request portal (to my knowledge) does not allow for indefinite loans of accessories OR assets, which could be useful for us at least. It also does not yet allow requests for consumable accessories, which again, could be useful for us.

Alternatives Considered

Asset Panda, Sortly and EZOfficeInventory

Reasons for Switching to Reftab

Super easy to use, really reactive support, user-friendly interface, ticked all our boxes for what our IT & Admin departments needed.

Response from Reftab

Hi Olivia, thank you for writing such a wonderful review! We're so happy to hear Reftab is working well for you and your team!

Bryan
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

It checked all of my boxes and thensome

Reviewed on 03/05/2022

Overall this is a great software to use. It has all the features that I want with a few pleasant...

Overall this is a great software to use. It has all the features that I want with a few pleasant surprises. It does have some issues but they are very minor and will eventually get addressed. I really appreciate that they listened and ended up create an auto collecting agent for Windows. This feature was not present when I started using them so I suggested it (along with others I am sure) and was very pleased to see it get added in.

Pros

The main factors that pulled me to reftab are the integrations, computer agent, customization, and ease of deployment. I really appreciate that it integrates with Jira (it's surprising how few system do this) so that when someone submits a ticket, I know which computer they have. I also like the agent and it's ability to collect important information on my Windows machines like the IP address.

Cons

It has a few bugs to it but bugs eventually get fixed so long as they are brought up. I would like to see display themes primarily. I do not mind the gray, white, and green but I would like to see some darker color options; however that is purely for aesthetics.

Reasons for Switching to Reftab

The auto collection agent for Windows, the cost, and the integration with JIRA ticketing.
Jordan
Overall rating
  • Industry: Food Production
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great software

Reviewed on 30/01/2024

Pros

Very easy to use and implement. It's made a major difference in tracking our various assets into and out of our facility.

-Automated email reminders are great and definitely drive the assets back on time.
-The printer agnostic feature is really nice too as we already had label stock and thermal printers
-Identifying assets that need repair is great and so easy for the team to keep up with

Cons

So far so good!

It would be great if there were other industry specific versions. In our case an integration with our POS system. It would allow us to assign assets while building delivery routes. In our business there are times that an asset is left at a delivery location. It would be great to track that.

Avishal
Overall rating
  • Industry: Airlines/Aviation
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Program on the Market

Reviewed on 15/03/2021

The experience with Reftab has been fantastic, from the program to the management team. Everyone...

The experience with Reftab has been fantastic, from the program to the management team. Everyone has been so helpful and flexible to tailor the program to work best for us. I would recommend this program to anyone who is looking to track all their assets have automated reports sent out.

Pros

The user interface is simple and easy to work with. Made it so much easier to locate assets that have been signed out to employees and track the usage. It was an easy transition for employees to start using the program and the training aspect was fast and easy. Reporting is fantastic by getting notifications of who has not turned in something.

Cons

I don’t have any Cons on the software because if I do find something missing the Reftab team is always available to try to find a way to get us what we are looking for.

Alternatives Considered

GigaTrak Asset Tracking System

Reasons for Switching to Reftab

Reftab looks modern has the flexibility of multiple users at a fixed price, we can use this program in many of our department's which is a huge plus. We were looking for a program that can track assets and consumables at the same time and have the flexibility to have separate user access to each department
Catherine
Overall rating
  • Industry: Broadcast Media
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Excellent Film Warehouse Asset Tracking System

Reviewed on 10/07/2024

The tech support was excellent as I was brand new to using this kind of system.

The tech support was excellent as I was brand new to using this kind of system.

Pros

I liked how easy it was to set up and that my employees can go in and reserve on a calendar.

Cons

Haven't found anything so far. It works for all our needs.

Robert
Overall rating
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product

Reviewed on 22/02/2024

Pros

Easy to use and very affordable. Cannot say more than that! It Just Works!

Cons

nothing I can see. Great product, love using it

Jamie
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy and functional

Reviewed on 20/03/2023

We love it!

We love it!

Pros

Extremely user friendly and helped us track out assets and custom items immediately.

Cons

I have only had one issue with Reftab and customer service fixed it in less than 20 minutes.

Heather
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Brilliant tool for a small non-profit trying to keep track of loaned items

Reviewed on 13/01/2023

Love it. Previously we were trying to keep track of assets in a manual spreadsheet. Our assets...

Love it. Previously we were trying to keep track of assets in a manual spreadsheet. Our assets are expensive cameras and are donated (or funded by public donations) and are loaned out for free (with no deposits) so having easy tracking is a must. Didn't know exactly what we needed or how to set up so just started (really easy) with the default fields and this product has the flexibility to add fields as I was going along, or change things at a later date. Haven't yet used the "request custody validation" but think this will help us at year end to double check where our loan cameras are. Great product and would recommend. Thank you Reftab.

Pros

Really easy to use for someone with no experience in asset/loan management; Multiple asset sub-locations; Fully customizable fields for asset records, and in different categories; Flexible set-ups (can change fields/settings after set-up);Desktop & Android App; Open ended loan functionality; Easy reporting - quick report to see current loans, easy to report/filter to see loan out history;

Cons

For several months I repeatedly got prompted to take the tutorial every time I logged in;

Riki
Overall rating
  • Industry: Education Management
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy asset management

Reviewed on 02/03/2021

We have been able to move our asset loan system from a very messy shared google calendar system to...

We have been able to move our asset loan system from a very messy shared google calendar system to Reftab, it has reduced individual workload and enabled more independence in making planning choices for asset loans across our organisation. We have also been able to significantly grow the amount of assets that we have available for loan as the management and tracking of the items is a lot more efficient.

Pros

The software makes it extremely easy for multiple users to be able to log in and see what assets are available to be loaned and make reservations for them as required.

We were looking for a solution that would allow many users to access the information centrally and this does it beautifully.

Cons

The pre-determined access levels are the most challenging with the software, but we have found ways to work around this. We can't easily set access to specific sections and views, as this is a bit limited.

Any issues or improvements we have, we make suggestions to the team at Reftab, and if they think it is beneficial, will roll out the change in an update to accommodate the request.

Johnnie
Overall rating
  • Industry: Civil Engineering
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Reftab

Reviewed on 23/12/2022

I enjoy working with Reftab and had great experience with your customer service.

I enjoy working with Reftab and had great experience with your customer service.

Pros

Deployment transition was simple and easy. I've worked with [SENSITIVE CONTENT] during this process, and he was very helpful. Glad we came across this tool and is able to utilize the features.

Cons

Some items we could not customize and is already in place.

Danny
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great inventory management system

Reviewed on 18/03/2021

Again it's really about friendliness and folks that believe in their product.
[SENSITIVE CONTENT...

Again it's really about friendliness and folks that believe in their product.
[SENSITIVE CONTENT HIDDEN], one of the founders, gave us a nice demo, highlighting features of how Reftab can work for us. At the end of the presentation, he was willing to come up with a package that would best suit the needs of our nonprofit.

I am the one to set up the inventory management system and corresponding lending library that will be used my many employees in the future. The software is intuitive where I can figure out a lot on my own. Sometimes I would look for help in the documentation, and there are also times I have discussions with [SENSITIVE CONTENT HIDDEN] about certain questions or things that will come up in the future.

It's been a great experience so far, and I'm sure any company will have a good time with Reftab too.

Pros

There is a lot to like about Reftab.
It has a modern look and feel. It's software as a service, so there is nothing to download or install.
It's quite easy to use, but it's recommended to at least look through the documentation.
And the founders are always willing to help.

Cons

There is nothing not to like. But you must take time to learn how it works via documentation and experimentation.

MATTHEW
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Reftab is Worth It

Reviewed on 08/01/2021

The Reftab team was extremely responsive to our inquiries and concerns. They made multiple...

The Reftab team was extremely responsive to our inquiries and concerns. They made multiple immediate changes to design flaws we recognized. The system is streamlined and allows for configuration to your organization's needs. The price was extremely competitive. I would entirely recommend Reftab to anyone looking for an asset management system.

Pros

The best thing about this software, and why we original started using it, was its integration with JIRA, our ticketing system. Integration was seamless and gave us great insight into diagnosing issues with specific hardware.

Cons

It's intend use is to check out hardware on a "by user" basis. We have business office managers at our various locations who control and manage all hardware at the location. Since they could not assign hardware to them in the portal, we had to allow each advanced access, which allowed them access to areas we didn't want them to have.

Elena
Overall rating
  • Industry: Entertainment
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good and totally worth the money

Reviewed on 02/03/2022

Pros

Convenience, cost, fast customer support, constantly improving

Cons

Would be great if they can add order tracking module (on the other hand, not many asset management systems have it). Mobile app isn't good in scanning qr/bar-codes sometimes.

Conrad
Overall rating
  • Industry: Shipbuilding
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Stockholm Repairyard review

Reviewed on 28/06/2022

We think it's really good, but have problems with the location problem.

We think it's really good, but have problems with the location problem.

Pros

We here at Stockholm Repairyard are very happy about using Reftab. Now we can localise which house IT equipments are and the the information about the product.

Cons

We at Stockholm Repairyard prefer to view our location images via the web application rather than the phone. We would also like to add photos from the location from the phone when we can only see it. We believe it would be preferable to be able to add and view photos from mobile devices. It would be easier to see locations on the web application if you could only add pictures but not see them; we think this is kind of stupid.

Frank
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Ideal tracking software

Reviewed on 11/02/2020

We needed a product to keep track of our inventory of Ipods used by our housekeeping staff. We...

We needed a product to keep track of our inventory of Ipods used by our housekeeping staff. We looked at other products from free to the overly tech heavy software. We just wanted something simple to use and to know when the equipment is in use and by whom. This product really filled our needs. Any questions we have are quickly addressed. We don't use half the features they offer, but if we ever do its nice to know they are there.

Pros

The simplicity of the product in setting up, training staff to use was quick and easy to use.
Tech support is awesome.

Cons

We've been using the product for about 8 months and so far we don't have any complaints.

Glen
Overall rating
  • Industry: Airlines/Aviation
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Customizable & Versatile!

Reviewed on 18/11/2019

We are realizing greater tool accountability, which is vitally important in the aviation industry.

We are realizing greater tool accountability, which is vitally important in the aviation industry.

Pros

This software adapted well to fit our needs in organizing our tool crib. I liked how we could create kits combining any amount of assets and accessories, and create fields to store types of data. Nicely designed.

Cons

Limited with attachments, no photo option for a completed kit.

Jamie
Overall rating
  • Industry: Music
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great system with fantastic customer support!

Reviewed on 17/09/2020

Pros

The Customer Service at Reftab is unbeatable. I am new to my Department and had issues with access. I had help within a few hours and they stuck with me until my problem was resolved.

Cons

I have no complaints. Reftab is easy to use and works great for tracking instruments in our Department.

Anthony
Overall rating
  • Industry: Financial Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Brilliant Asset Tracking and Management Software

Reviewed on 19/11/2019

Excellent, we wanted an easy to set-up and easy to use product with high quality support and we got...

Excellent, we wanted an easy to set-up and easy to use product with high quality support and we got it with this product. Keep up the great work.

Pros

The ease of setup and use. It has a good feature list which is growing based on customer feedback which in my opinion is the best way to enhance the product.

Cons

The range of labels supported is a little disappointing but they are adding additional labels going forward.