Treatwell Reviews
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270 Reviews for UK Users
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
the whole Connect System
Reviewed on 21/02/2019
I have not had any issues with Treatwell since I have been with them. I have been with this company...
I have not had any issues with Treatwell since I have been with them. I have been with this company from the days it was called Wahanda and seen the company grow to its new name Treatwell. I have had the best experience with this company and wish to have many more experiences as the company grows further and t my business grows with it. Yeahh!
Pros
I love everythng about the system, customers can book online change there appointment and pay online too. Very user friendly.
Cons
Tha fact you can not change the treatment once customer has paid online to a diffrent one. Sometime customers can choose the wrong treatment.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
TREATWELL V. MINDBODY
Reviewed on 19/02/2019
Reach a large new audience .
Reach a large new audience .
Pros
It's very user friendly - functionality for both salon and customer are idiot proof
Cons
limited functionality/ restricted when integrating the booking widget into our website . Not possible to ingrate it with another booking system
Response from Treatwell
Hi Tanja,
Thank you so much for taking the time to leave us a review. We are so pleased that you find the software user friendly.
We do integrate with some other booking systems. If you would like to find out more please reach out to your Account Manager.
Thank you for being a great partner.
Best,
Treatwell
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Awful!
Reviewed on 25/01/2022
The more and more I keep using treatwell the more and more I get frustrated. Bearing in mind salons...
The more and more I keep using treatwell the more and more I get frustrated. Bearing in mind salons are their main source of income which would make you think they would listen to you, help you. Nooooo all they care about is getting their money. I will definitely look at moving to Fresha who are partner orientated and not money orientated. I was told by 5 different members of staff that clients can’t leave a review after a 1 month period. A client then leaves a review after 3 months, I contact the review team to tell them this is not fair because if someone is really unhappy they wouldn’t wait for 3 months and why would you allow it. He said they policy has always been the same. Honestly the team definitely need some training as they don’t know what they’re doing. The give false information on many different occasions as I’ve witnessed this. They Always side with the clients and they said that this is their policy. Clients can write whatever they like ( a client threatened us ) and this was allowed. There’s definitely no regulations as no one takes it seriously. Treatwell should not be allowed to be run like this, it’s damaging businesses!
Pros
The lovely clients you can create, you can add your own clients
Cons
The staff / booking system / review department.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy to use for daily stuff
Reviewed on 23/02/2019
Treatwell is a great way of giving me an online presence, which is where most people look for...
Treatwell is a great way of giving me an online presence, which is where most people look for services.
My line manager is brilliant & super efficient & helpful.
The old pricing structure works much better for me so had I looked into it later I would probably not sign up under the new pricing.
Pros
The calendar - booking & changing appointments or blocks is so quick & easy
Cons
How i can no longer change my lead booking time.
The combination of menus across the top & down the side of the screen can make it difficult to find things you don’t use often
- Industry: Banking
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use, seemless functions and great cistomer service
Reviewed on 26/02/2019
We find that many clients forget to book a patch test, advice from our Treatwell rep means we have...
We find that many clients forget to book a patch test, advice from our Treatwell rep means we have minimised no shows or disappointed clients just with a few simple edits
Pros
The ease of use. Even with having multiple stores the software is speedy and easy to jump from one store to another. I love the inbuilt marketing features too and prompts to maximise effectiveness!
Cons
The small print on treatments is rather small. It would be great to have a section to make edits or notices to clients
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great App
Reviewed on 22/02/2019
Treatwell helps to fill in the gaps in your booking calendar and brings many, new loyal clients,...
Treatwell helps to fill in the gaps in your booking calendar and brings many, new loyal clients, which I am very grateful for.
It also ranks high on engine search, so your salon will be visible to potential clients. It's a win-win! Thanks Treatwell.
Pros
The software is easy to use and there are many features that help on how to communicate with Treatwell team, which has fast a response whenever you need help.
Cons
I do not like the fact, that your earned money come fortnight which prevents steady cash flow.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Would recommend
Reviewed on 21/02/2019
I use this as my go to diary. It works wwell for me and my salon.
I use this as my go to diary. It works wwell for me and my salon.
Pros
Ease of use
Sends customer reminders via text
Cons
Difficult for customers to pay via treatwell if already booked via pay at salon.
I wish it had a pay at salon option where they can pay via card
Response from Treatwell
Hi Laura,
Thanks so much for taking the time to leave us a review. We are so pleased to hear that you find Treatwell Connect easy to use and like our customer reminders.
Good news, we do have a pay at salon option where customers can pay via card. Take a look here for more details https://www.treatwell.co.uk/business-info/sumup/. If you are interested, speak to your Account Manager, they will be more than happy to help get your salon set up.
Best,
Treatwell
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fantastic booking system which generates new clients!
Reviewed on 21/02/2019
We are being able to fill in last minute slots with new clients booking via Treatwell. It also...
We are being able to fill in last minute slots with new clients booking via Treatwell. It also allows clients to book in without needing to contact us directly which reduces admin. Taking pre-payment also ensures less cancellations and no shows.
Pros
The software is user friendly and also a widget can be inserted into your own website and on facebook to take people to your calendar.
Cons
The fact that you can't run numerous discounts on the same services to run at different times.
Response from Treatwell
Hi Marilyn,
Thanks for taking the time to leave us a review. We are so pleased to hear that you find the software easy to use and are making use of the widget.
Thanks for being a great Treatwell partner.
Best,
Treatwell
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing Platform
Reviewed on 27/02/2019
Overall we are very happy with Treatwell
Overall we are very happy with Treatwell
Pros
Treatwell booking system is amazing. You can check your clients history, rebook them, sending your campaigns and lots of other functions. Web chat is always avilable when you need a quick response. The good thing you can approach online calendar anywhere in the world and see what's going on in your venue.
Cons
Treat the returning customers as a repeat customers even If they don't turn up within a year
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Quality Company is Treatwell.
Reviewed on 21/02/2019
Great booking service and are very helpful to resolve any problems which may arise.
Great booking service and are very helpful to resolve any problems which may arise.
Pros
Fantastic systems for Internet & Phone apps So easy to read and make adjustments to appointments if any customer //client which to reschedule if necessary .
High quality software. Software for ease of use
Cons
I do not think there is at present any hick cup with the existing and new software. I am sure there will be additions and perhaps they may not be as useful as it is now.
Some of Treatwell clients change their details and this is very hard to recognise that they are customers who have used our services and are not new.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Treatwell Spain is a nightmare
Reviewed on 07/04/2023
Our company Splash salons has been using Treatwell in the UK for almost 15 years and we have had a...
Our company Splash salons has been using Treatwell in the UK for almost 15 years and we have had a great relationship with them. We opened a salon in Madrid 6 weeks ago and we decided to use Treatwell for our software. since then it has been a nightmare. They are single-handedly ruining our business. 1. they DO NOT get back to us regardless how many emails or whatsapp’s we send them. 2. All of our prices and treatments are incorrect and we do not have the options to change them ourselves.3. Treatwell Pro is not fit for purpose and it’s creating chaos to our day to day operation. To everyone who is considering using Treatwell Spain i strongly advice you not
Pros
none
- Industry: Cosmetics
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Treatwel
Reviewed on 28/02/2019
Treatwell has been ok
I was disappointed when I had to stater paying monthly and they take 35% off...
Treatwell has been ok
I was disappointed when I had to stater paying monthly and they take 35% off you for a new customer which I don’t think is fair when you pay monthly anyway.
My 1st account manager was on the ball and stayed in touch all the time my previous one is not that great shame really
Pros
That your able to fill gaps in your day.
Cons
There needs to be something in place for people that don’t pre pay if they don’t turn up.
They should still have to put their card details in and if they don’t pre pay and wait to pay at the venue if they are a no show they should have the full amount or at least 50% deducted from their card.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Treatwell is great!
Reviewed on 21/02/2019
Pros
Easy to use! Great technical support. The calendar layout really simple.
Cons
Would like to see more features like recurring appointments and marketing tools.
Response from Treatwell
Hi Kim,
Thanks so much for taking the time to leave us a great review.
We are so glad to hear that you find the software easy to use. In terms of marketing tools, we have recently improved our email tool in Connect, if you reach out to your Account Manager they would be delighted to talk you through how to make the most out of it.
Best,
Treatwell
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing
Reviewed on 21/02/2019
Pros
I have been with treatwell since the very beginning when it was wahanda and then treatwell I can only say what a great efficient company to put my business on
Cons
Nothing it’s all great I can work the software with confidence
Response from Treatwell
Hi Louise,
Thanks so much for taking the time to leave us a review. We are so pleased that you are enjoying using the software and that you have been a partner with us for so long.
Thank you for being a great Treatwell partner.
Best,
Treatwell
- Industry: Cosmetics
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent platform
Reviewed on 21/02/2019
Pros
Easy to use, user friendly, punctual on payments
Cons
Support is lacking, no roster option, no integration with Google calendar
Response from Treatwell
Hi Vahe,
Thanks for taking the time to leave us a review. We are so pleased to hear that you find Treatwell Connect easy to use.
Also good news, we do integrate with Google calendar, if you contact your Account Manager they will be more than happy to sort this out for you.
Best,
Treatwell
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Beauty Fusion
Reviewed on 20/02/2019
Overall easy to use when your on the go
Quick software
Holds lots of information
Overall easy to use when your on the go
Quick software
Holds lots of information
Pros
Easy to use
Great stock take
Good report system
Cons
Sometimes freezes
Errors sometime appear in the screen
Response from Treatwell
Hi Lara,
Thanks so much for taking the time to leave us a review. We are so pleased you find the software easy to use and good on the go.
Thanks for being a great partner.
Best,
Treatwell
- Industry: Business Supplies & Equipment
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to go
Reviewed on 27/03/2024
Over all training with Treatwell is excellent and after that even they give full time to help us ....
Over all training with Treatwell is excellent and after that even they give full time to help us . Great support thanks
Pros
Easy to bring clients in .. no free sitting
Cons
I love Treatwell and customer service is best and easy to operate
Response from Treatwell
Hi Navjot,
Thanks so much for taking the time to leave such nice feedback.
We're really happy to hear that Treatwell is working well for your business.
Thanks again for getting in touch.
Best wishes, Treatwell.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Business support in a box!
Reviewed on 12/02/2019
I have enjoyed my experience with treatwell cant wait to see what they add next as they are always...
I have enjoyed my experience with treatwell cant wait to see what they add next as they are always improving things or adding new features which always improves user experiences.
Pros
I love the features that enable you to do everything from this one one app like reports, marketing and crm
Cons
Its annoying that the reports count cancelled and no show clients in the overall performance reports such as sales
Response from Treatwell
Hi Lola,
Thanks so much for taking the time to leave us a review.
We are so glad to hear that you are enjoying the features of Treatwell Connect, we aim to keep improving them and help you manage your business more easily.
Thanks for being a great Treatwell partner.
Best,
Treatwell
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Treatwell user for the past 5 years
Reviewed on 20/02/2019
Pros
Very user friendly, good customer support
Cons
Missng some functions, but very minor inconvenience
Response from Treatwell
Hi Skirmante,
Thank you for taking the time to leave us a review. We are so pleased that you are enjoying using our software.
Thank you for your continued support as a Treatwell partner.
Best,
Treatwell
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Good professional booking system
Reviewed on 27/02/2019
Pros
Easy to use and very useful appointment reminder texts and emails for clients.
Cons
There is no cancellation list facility, this is frustrating for clients and disappointing for me as most other calendar management software now has this very useful facility.
- Industry: Cosmetics
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Nothing stereos sorry I have so much problem with treatwell
Reviewed on 28/03/2024
Pros
Easear questions to support .
Cons
Like to call directly not email or all this calling center thing.
No partnership ether !!!
Response from Treatwell
Hi Ramina,
We’re really sorry to hear that you are not happy with Treatwell customer service. I can confirm we are still hoping to help out with any questions you may have!
Please use the Live Chat function in your software to contact us, where you can then select the option which you are needing help with.
Best wishes
Treatwell
- Industry: Cosmetics
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good
Reviewed on 21/02/2019
It really helped me organise the staff and treatments and the different log in levels so the staff...
It really helped me organise the staff and treatments and the different log in levels so the staff can see there own calenders is fab
Pros
Treatwell is easy to use i use it as my main diary
Cons
The glitches which is not all the time but apart frm that all good
- Industry: Alternative Medicine
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Treatwell Connect is the best app to be on top of your business
Reviewed on 02/03/2019
getting immediate update regards booking, payments, therapists, amazing
getting immediate update regards booking, payments, therapists, amazing
Pros
easy to use, full of useful functions, I have my business in my palm,
Cons
all perfect really just when I switched from WiFi to 4 G it asking me to log in again,
- Industry: Cosmetics
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Good job from treatwell.
Reviewed on 27/01/2024
Pros
Booking organising. Customers satisfaction.
Cons
All.good .very professionally dealing with client.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Busy business easy with treatwell connect
Reviewed on 21/02/2019
Benefits of using daily report making tax returning easier. Organised and safely stored clients...
Benefits of using daily report making tax returning easier. Organised and safely stored clients details
Pros
Easy for me to access anywhere all notifications on my phone. All data securely stored.
Cons
Sometimes when adding a service can be little time consuming have to add next service for the same person on each booking if booking more than one treatment.
