Ricochet Reviews

This software is extremely easy to learn and use. They provide frequent updates and new features. The point of sale feature is great and the fact that it all works with a touch screen monitor is awesome because it helps us to look more professional and tech savvy than the competition. The labels you are able to create are great and look very professional.

This is really good software. We have tried most of the competition and this one seems to be the best value for the price. I can't think of anything negative about it.

Consignor access, webstore, good reporting options

No debit option for type of payment in checkout
No way of adding booth rental deductions

Ease of use, accessibility of customer support on weekdays, the price is fair, lots of features.

Unless this isn't a software issue (and instead is a lack of knowledge on the user's part) I don't care for how small the print is on the stickers we print to put on our inventory.

Helped in Inventory Management as well as Retail Inventory Management of my business. Provides me precise sales reports with order management functionality.

For now I am not able to find any type of disadvantages of the software.

It's a perfect software for Inventory Management and very easy to use. It offers many effective features like Inventory Management, Accounting, Retail CRM that helps you to manage your data impactfully.

I didn't have any issue with the tool when managing my tasks. From My side their is no any disadvantage of this software.

I’ve personally recommended this software to many fellow small business owners! I should note that I did a TON of research on available software out there. First, the customer service is excellent. This company truly wants to ensure its users have the best experience possible. In an age of “robot support”, quickly accessing a real (and very kind) representative is just amazing! My favorite part of this software is how customizable it is to fit your personal needs. As a home decor consignment shop, I find myself making many different categories and descriptors to place my items into. The interface is clean and so easy to use. I can quickly enter into a consignor’s account, make edits, and search inventory. Another key factor is being able to organize by price, date, stock status, and others. Plus, my consignors absolutely love being able to easily log in to see their account, watch as items sell, and always know how much money is currently owe do to them. Consignor payouts and P.O.S. operate so logically- you willing love it! Multiple reports (over any length of time you choose) make it so easy to Keep record s and are a god-send for state, federal, and sales tax. I cannot imagine running my business without this product! Try it for free and I bet you won’t want to give it up. Ricochet is the best!

Honestly, my only complaint has been not being able to print tags from an iPad, which is something it looks like the company is planning on implementing this year!

The customer support, interface, and ease of use. You really can't go wrong. These guys takes feedback and make changes based on users suggestions.

The only thing I currently dislike is that when I want to change the status of multiple items I have to do it one by one.

I had been looking for 2years for a software that would make the POS side of the business easier, but also have room for growth and that is exactly what i found. The software does so much more than I am even using at this time. The Customer Support is ABOVE great!! I'm not a techy person and they do a great job helping me solve issues and it's often but it's always been on our end. They are patient and actually get back with you asap. That part is priceless!!! I look forward to growing our business with Ricochet!!

it's made for bar code scanning and there's a few issues that causes in the converting process because we were doing all manual entry but it's part of the growing pains I guess.

As the owner of an antique, upcycled furniture and home decor business with over 30 vendors, this software is a lifesaver! Every vendor knows exactly what they have sold 24 hours a day, 7 days a week as they can see online what their current sales are. Each item is barcoded so there is no second guessing of prices. Takes the stress out of end of the month paychecks.

The vendors complain about not being able to easily input their inventory via their smart phones. The ricochet screen on a computer or tablet is not reflective of that on a phone.

The ease of running payouts and payout reports is what led us to choosing this product, but we've gained much more by having it. Previously, we were writing out paper receipts, and the ease of having a register that is integrated with our consignor inventory has been amazing.

There are some minor details such as needing printed jewelry tags that I have not figured out yet. However, I have already seen improvements in the software since purchasing last year, so I expect it will continue to improve over time!

Ricochet is intuitive and easy to use. The reports make daily accounting easy and quick. We also added integrated processing and that has cut our checkout time in half. Our consignors love that they can see their sales online and we love that it is easy to pay them out and track payments. We use the rewards program to incentivize our in store events, and it makes marketing to our customers easy. The customer service is great. We have never had an issue arise that we did not receive immediate help with. The Ricochet team takes our feedback into consideration and is always improving the software to better meet our needs. We had a difficult time finding a POS that met our shop's unique needs, as we are both a consignment and new item retail shop. We have found that Ricochet was what we needed to bridge the gap between two different types of inventory. I also found that the ability to use Ricochet on multiple devices a huge plus. We sometimes tak an Ipad outside for sidewalk sales, and this was the only POS that allowed us to do that. We have been using Ricochet for 6 months and continually like it more and more!

The software is super user friendly. It meets all our demands for running a business yet is not confusing to use. Customer service is always available and willing to quickly resolve any issues. Compared to other consignment softwares, Ricochet is the best deal!

Easier setup and use with necessary equipment on mobile devices would be helpful.

Ricochet was instrumental in helping us get our business off the ground. The personal attention and comprehensive software helped us reach out to vendors and assist customers with confidence. Ricochet is invaluable for accounting purposes and we’ve also used it to track past sales and make future plans.

The frequent upgrades to the system have sometimes been tricky for our consignors to use.

Finding Ricochet was the final piece we need to start our business. We looked at number of Inventory and POS systems. Ricochet was the only one that checked all of our boxes. Once we decided to test drive the system, the guys at Ricochet were extremely helpful via email and phone.

Can't think of any cons. The guys at Ricochet listen to their customers and work to implement any changes that will benefit the system and their customers.

This software is so user-friendly! Very easy to maneuver the dashboard and the customer service every time I had a question was out of this world!

Theres not much I did not like! It was all great

This software is user friendly. Ease to learn. Love that you can use it on multiple computers at work and if I need to I can access it from anywhere.

I would like it to be more customization, such as being able to flag a consignor or have a consignor drop off screen that you could have notes about the drop off i.e. date time etc.
More customize able reports
Employee time clock

The fact that the inventory is easy to use. Also ease and functionality of then POS

Not nearly enough customizable reports. Need quite a bit more options there

Multi-Level Users
Ability to offer vendors there own login
Easy reporting
East Payment reconsiliation

Some inventory adding functions are a little clunky

The price! It was a great value and a lot less money then other systems

Didn’t automatically take out cc fee for vendor accounts