PatientNow Reviews

Seamless medical practice management with excellent electronic record keeping.

Not user friendly and issues with syncing with apple IOS.

Integration process was a lot less painful than expected. The financial reports and more accessibility to that is a great feature to have. Reaching out to support staff is quick and everyone we've interacted with has been so helpful and kind.

Can't think of anything we have not liked with the program so far.

Multiple filters and tags definitely help you to organize and search

VERY SLOW , if the client has 100 or more photos you will be waiting 30 sec or more to load. Cropping function is really poorly thought out. After cropping, and confirm and save (15secs or so) it returns to full client record, which if large may take another 30 secs to load. After going through this for 10 photos it is exhausting. There is no option to go straight to the next photo without returning to the full record
VERY EXPENSIVE. Full of forms, templates, education, which can be useful but are widely available for free and not with the huge price tag. You can get full featured PhotoDoc for less than quarter of the cost
App is only for the Iphone. The other half of the world is out of luck I guess and needs to have a spare Iphone or Ipad. PhotoDoc is available for both
CUSTOMER SERVICE is great as long as you don't need anything from them. Even though when I signed up the condition of subscription was Cancel anytime and download your images, upon request to cancel, after they increased the price of subscription without notice, I had to go through a ridiculous process to try to extract a refund from them.

Detailed I love how much information fits into this. And I love how detailed some of the functionality regarding packages is.

Too detailed.. no way to customize fast. Everything depends on everything, so if you want to change one thing you have to go into 10 different places in order to change it. Well it's exaggeration of 10 places but it is really difficult to implement one change.

The tech/customer service support is always so professional and helpful.

At times there is a wait with issues on Payrix. The customer service reps have to reach out to the Payrix department and sometimes results in a delay.

One of the standout features of PatientNow is its comprehensive and user-friendly interface. The system offers an intuitive design that makes navigation smooth and efficient for both medical staff and administrative users. I particularly appreciated the robust customization options that allow practices to tailor the EHR to their specific needs, enhancing both workflow and patient management. The integration with other healthcare systems and tools was also impressive, as it facilitated seamless data exchange and improved coordination of care.

There has been some glitches with the system, but all issues have been resolved efficiently.

I have used it for years and very easy for new staff to get up to speed! The best part are the people of Patient Now [sensitive content hidden] goes way beyond to assist with setup and the people when you call in for support always spot on and pleasant.

The patient registration portal our patients don't find it user friendly and unclear many times they create a new account which creates issues for us merging etc.

The feature that I liked most about this software was that is presented the ability to easily track patient products and treatments.

It was clunky and not as user friendly as other patient tracking software I have used. It was difficult to quickly navigate from one are to another.

I love being able to toggle through scheduling patients, looking at medical records, notes, photos and more all in one program!

Does have unexpected errors more often than we would like!

I like the support team. They are patient and always professional.

That sometimes i have to leave a message for support because they are busy.

Customasable for the most part. Easy to navigate

that you can't move the yellow sticky note to the center. Often gets overlooked.

great organization and tech support. always friendly and prompt in their response time.

uploading photos and reports. The reports can be inconsistent and pathways are complicated.

Easy booking/reports I can run are great.

I cannot refund a gratuity when it is done.

Nothing - it’s a fragmented platform stuck in 1992. Mac users cannot use the portal.

It’s not fully integrated and web based. Nightmare for integrations with things such as Shopify, mail service.

We use PatientNow for everything. We schedule, confirm, remind, and follow-up from appointments with PatientNow's registration, automatic emails and texts, and created emails. Templates are stored and easily accessible. You can even send and receive faxes from within the system.

Even though we use SecurePayNow through PatientNow, patients are not yet able to access their accounts and pay directly to their bills by logging into the portal.

Support team! I'm a few months new to the system and I can always give the team a call for support.

I use this system to send text messages to our patients and I do wish I could see the full message in once place, with more details under "batch processing" on PN.

I like how easy it is to learn. It is laid out very user friendly.

The system takes too long to boot up on the computer. I don't feel like there is anything I dislike about it.

Patient Now solved most of our concerns about a software program that would grow with us.

Our start up process was a little cumbersome

The ease of patient charting with electronic medical records.

There is no autocorrect for spelling writing progress notes.

It has everything that we need in one system! Scheduling, EMR, payment processing, record keeping.

Too many updates and the file is very large for computer space

Great support staff. Not difficult to use.

Can’t think of anything to report. Very happy

Basic product features are bare bones, but sufficient

They acquired RXPhoto, raised the price aggressively, then would not stop billing our credit card after cancelling. Attempts to contact customer success team go unanswered. Their billing team keeps directing me to the customer success team. Not a good situation.

Patient Now offers customizable appointment resources and easy navigation.

PN does not integrate with other systems. Text messaging is lacking.