Gofrugal Reviews
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199 Reviews for UK Users
- Industry: Electrical/Electronic Manufacturing
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Gofrugal | A Truely POS
Reviewed on 02/04/2021
Gofrugal | A Truely POS, user friendly software
Gofrugal | A Truely POS, user friendly software
Pros
easy to use
good customer support
friendly behavior of tech support members
Cheap in cost
Inventory management
E invoice feature is good and easy to use
Cons
no phone support, need edit option in transfer out screen but overall experience with this software is good for us !
Response from Zoho
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
My Experience with Gofrugal
Reviewed on 15/06/2023
Gofrugal is everything the future needs to evolve especially in business. These people are so fast,...
Gofrugal is everything the future needs to evolve especially in business. These people are so fast, they are so focused on supporting u right from the start to completion. Sriram gave me an immediate call, Suba was very and is supportive all the way she seems in command and in service at the same time.. , just like a business mother , and when it came to installations and technical related needs ,there's this guy called [sensitive content hidden].. he entered my machine like a ninja turtle and did almost everything that i didn't understand according to my demands , he works as he shows u how to and the whole process became so easier than I expected. Gofrugal makes u feel at home though u at work. When I found it, I found everything I ever needed in a software. I can't forget to mention at a point when I felt I had disturbed these people to the maximum but they never minded and they kept calm, not bothered at all and together with me till now. Gofrugal is so vast and I have realised that with it, am gonna move mountains and open doors for me and doors for different businesses. This is a tool compatible with almost every kind of business , just name it. I therefore testify that whatever I've written here is absolute truth and no bias.
Pros
Its fast, meets almost all business needs. Its flexible. The Gofrugal team is very supportive. My team which i work with [sensitive content hidden] are doing a very great job
Cons
What can I say? Can i say something that does not exist?
- Industry: Wholesale
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
selfies support team
Reviewed on 29/03/2023
i am person who do not know more about the software and bill printer and barcode printer and i am...
i am person who do not know more about the software and bill printer and barcode printer and i am sure there are many like me and support team is good its makes the wing on our business but if support team is not good the investment on that is waist
Pros
1.quick connective with support team 2.many time they give quick solution
Cons
1.very unhappy by there selfies customer service while u buy the software that time they will fix all the problem but later on if your bill print has some tiny problem which they can fix in second , then they will tell you please connect the hardware person that is not their job ya we can understand it but while buy first time that time they install everything, i also check other software service like billbook ,vyapar and merc but they give better service2.do not take feedback while get all proper trainings3.training person in hurry by that he do not give proper training4.whatsapp service is not available
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use feature packed software within budget
Reviewed on 13/04/2021
Pros
The first benefit one will notice while using this software is its ultra short learning curve with easy to use features and a host of options to choose from. This is just the beginning, pros also include good support from their assure care team and a timely resolution of of the reported issues in most of the cases. There is also an added benefit of development support for any customisation or personalisation requirements. The HQ portal consists of a host of analytics and reporting tools to ease MIS and business intelligence needs.
Cons
With all the the benefits and features currently offered I feel there is still scope of improvement by adding up to the existing ones. Many other competitors in this segment of retail ERP is strategically partnering with many a lot of third parties to offer free integration from the ERP end. A similar list of strategic partnerships with Gofrugal is hopefully under development or yet to be developed. Focusing on this area may have a positive impact on customer satisfaction as well as business development.
Response from Zoho
Dear Soumya, Thanks so much for your feedback! We're really glad that you are enjoying our product and service. Yes, we have worked along with the third party payment, CRM integrations, you can get in touch with Ushatirtha Das and discuss on it.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
I have been using this software for the past four years. feeling good
Reviewed on 07/02/2018
It have 1000 plus reports give me vivid picture about my business and make comfort on planning for...
It have 1000 plus reports give me vivid picture about my business and make comfort on planning for the next month.
Pros
i have been using enterprise version, it lively links multiple stores and maintains the stock. it has 1000 plus reports, it will give you detailed analysis even i learned many techniques through that. the finance linked with this software, gives enough to avoid tally software. the mobile version makes not just comfort, its superb when we out of office.
Cons
customer support has been made chat, that phone calls. its annoying many times. because if you are not a software person like me, could not understand the problems many time. that how will you express it in text format to make their Assure care executive to understand.
for every chat they will send you youtube.com link to see video. if you are capable of doing by yourself of watching videos, need no worries.
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
my honest recommendation. Do not even try GOFrugal
Reviewed on 03/03/2020
Very bad customer suport. They will stop interacting if thy are unable to solve problems
Very bad customer suport. They will stop interacting if thy are unable to solve problems
Pros
no Pros. The software is not user friendly
Cons
This is my honest review.
This software was recommended to me by a retailer in ooty.
On contacting the bangalore office, i was visited by their area manager and [SENSITIVE CONTENT HIDDEN].
I paid Rs 10000 as advance for them to start installation and training
on day one an inexperienced person visited my place and could not install properly even after spending 8 hours on the job. clearly he was not trained and kept calling his office for clarifications. He could not finish the job
On day 4 after numerous calls i was visited by [SENSITIVE CONTENT HIDDEN] who spent nearly 5 hours trying to install. Nothing was done to my satisfaction. He told me to start using and any bugs and clarifications would be sorted out the next day
I started using the software and encountered millions of bugs, i made a note of every one and contacted [SENSITIVE CONTENT HIDDEN]. He told me he would follow up and solve any issues facec by me.
That is the last i heard from them.
I have since installed Shoper from Tally and am extremely satisfied with it.
With regards to GoFrugal I request all people who are considering it; Please do not trust go frugal. They are cheats to the core and are not interested in followups once they have taken your money.
I have been trying to get in touch with them for a refund but there is absolutely no response from them
- Industry: Electrical/Electronic Manufacturing
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Sams
Reviewed on 14/04/2021
Ok
Ok
Pros
Security and reports gst but it is easy to operate
Cons
It promised me a picture to be added to the quotes which is pending and returning a damaged item or under warranty is a issue
Response from Zoho
Dear Mr Shaik, Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.
- Industry: Medical Devices
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Support During Covid19
Reviewed on 29/05/2021
Sales,Purchase, Accounts, MIS Reports and all for keeping ourselves on track.
Sales,Purchase, Accounts, MIS Reports and all for keeping ourselves on track.
Pros
Easy Updation and Operations of this software is one of the best.
Cons
Very Few but as per staff support each and every problem seems to be minimalist.
Reasons for Switching to Gofrugal
Best in terms of money & support.- Industry: Apparel & Fashion
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Very happy
Reviewed on 13/04/2021
Overall satisfied with the performance
Overall satisfied with the performance
Pros
Inventory management has become very easy for us. Also, very easy for billing and managing sales returns.
Cons
Customer support executives are not very trained..there can be scope of improvement there
Response from Zoho
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Optimal Solution for Business
Reviewed on 16/03/2021
Gofrugal has solved our internal theft issue and of course increased our overall sales with their...
Gofrugal has solved our internal theft issue and of course increased our overall sales with their variety of offers in the system.
Pros
Security is the most important for a retail business and this product has solved the issue for us. Ease to us and they have the best support team. More over, it is cheap.
Cons
I dont find one when i compare gofrugal with other software.
Response from Zoho
Thanks so much for your feedback! We're really glad that you are enjoying our product and service.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
genuine reviews
Reviewed on 17/03/2021
Your product is ok but service is pathetic
Your product is ok but service is pathetic
Pros
Reports and it’s a user friendly software
Cons
Customer service and support ia not getting on right time. None of our staff didn’t get an proper training from your side till now. If we have any doubts still we are connecting to chat. i requested many times to give proper training still no feedback from your side
Alternatives Considered
GinesysReasons for Choosing Gofrugal
your software is user friendly and i like your featuresReasons for Switching to Gofrugal
Representatives are friendly and you have enough features and i feel more comfortable while using itResponse from Zoho
Thank you for your review. We will get in touch with you to understand more in detail on how to improve our ratings
- Industry: Supermarkets
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Sunrisecitygroup
Reviewed on 22/03/2021
Retail easy/ RPos is excellent software having remarkable reports & features.
HQ software having so...
Retail easy/ RPos is excellent software having remarkable reports & features.
HQ software having so many difficulties & missing field of reports etc.
Due to the HQ integration the add on product features are not functioning properly. So we discontinued the add on products.
Real time technical support also need improvements.
ALR renewal support especially [SENSITIVE CONTENT HIDDEN] provided excellent & wonderful support.
Pros
Retail easy having excellent features, but HQ having lot of limitations.
Cons
HQ features, reports to be improved.
Technical support should be required improvements.
Response from Zoho
Dear Mr Anand Kumar,
We'd just like to thank you for taking the time to write this review. We will reach you out and have a direct discussion on the limitations and the reports to be improvised.
- Industry: Alternative Medicine
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
4stares
Reviewed on 17/05/2022
it good and friendly software
it good and friendly software
Pros
Sale and purchase and non moving items
Cons
Unmatched software new development in the software
Alternatives Considered
Origo- Industry: Pharmaceuticals
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Data Security,Easy tools to converted Year end beginning
Reviewed on 08/04/2022
good
good
Pros
Sales ,purchase,credite note, debit note, ledger
Cons
data security, easy help through mail chat
Alternatives Considered
MoneyMinderReasons for Switching to Gofrugal
no- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Gofrugal simple to use
Reviewed on 15/03/2021
Pros
Gofrugal software has batch and expiry date modules wch helps alot the pharmacy owners to track their stock movement basing on those mentioned 2 modules.
It has stock movement report status wch helps a user to indentify how product are consumed
Cons
Gofrugal is missing with mult tasking tabs
Response from Zoho
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
EXCELLENT BUSINESS MANAGEMENT SOFTWARE
Reviewed on 22/05/2019
That every customer who has used Gofrugal products doesnt can't move to use another software...
That every customer who has used Gofrugal products doesnt can't move to use another software product. The reseach that was involved to develop Gofrugal software products is indeed wonderful
Pros
1) Excellent support 24/7
2) customized for over 48 vertical businesses
3) product features are very impressive and provides value for money
4) Gofrugal Team has a very proffesional customer relationship management team
5) Price of the product is worth ROI (return on investment)
Cons
Customised for over 48 business vertical
- Industry: Pharmaceuticals
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
PRODUCT AND SUPPORT
Reviewed on 13/04/2021
I am very much happy with Gofrugal product with customer service and they are providing the help...
I am very much happy with Gofrugal product with customer service and they are providing the help document with videos.
Pros
I am using the software more then 10 years and its very useful for billing and accounts with GST upload.Very much useful for find the purchase order and make use to place order
Cons
We are almost using all the module i dont have any particular so its good
Response from Zoho
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Value for Money
Reviewed on 16/03/2021
Helps us at a time we are growing and right now we are far more efficient and have nice tools for...
Helps us at a time we are growing and right now we are far more efficient and have nice tools for reporting and the support service is awesome.
Pros
Very user friendly, has numerous features and very robust. Online support have been great.
Cons
WIth all the features of modern pos software, this software is too good but it is locally installed in contrast to other cloud based pos systems.
Response from Zoho
Thanks so much for your feedback! We're really glad that you are enjoying our product and service.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
ADMINISTRATOR
Reviewed on 19/03/2021
Pros
WE CAN CREAT OWT DESIGN OF BILLING AND DOCUMENTRY , BETTER THAN OTHER APPS
Cons
Updates weekly release are taking too much of time so that we need to allocate extra time for updates. Other wise we are using smoothly
Response from Zoho
Dear Mr Naina Mohamed,
Thank you for sparing your time and sharing us the review. Our team has been continuously working on reducing the patch size and the time consumed for patch update. We will definitely look into your feedback and work on it.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Managing Director
Reviewed on 17/03/2021
I have been using this software since 2014 to date, but and its proven to be the best software in...
I have been using this software since 2014 to date, but and its proven to be the best software in the world
Pros
Usability and functions , good customer support,
currency compatibility in every country
Cons
The software is easy to learn and use, has good customer support and security features
Response from Zoho
Thanks, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review!
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
GoFrugal - Resturant Order Taking and Billing Software
Reviewed on 16/03/2021
Pros
Functionqlly it has almost everything a restaurant wpukd need to undertake its ooerations, stock, accountimg, CRM & Kitchen Management.
Cons
The Enterprise Version of this s/w is quiet expensive and prices itself out of market for resturants with less than 50 outlets..
Response from Zoho
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.
- Industry: Textiles
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
useful software for inventry
Reviewed on 23/05/2023
This software billing purpose ok.
This software billing purpose ok.
Pros
Billing and for the sales purposes the billing is useful.
Cons
Inventory having some concern and the offer was not fully completed.
- Industry: Pharmaceuticals
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Improments
Reviewed on 24/03/2021
Good
Good
Pros
Reduced time consuming of to place the order and generate invoices within business SLA
Cons
We are expecting customer support and product enhancement as per business requirements
Response from Zoho
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Product
Reviewed on 17/03/2021
Pros
Customizable. Scalable and suitable for every retail or restaurant business. Has version for most verticals
Cons
The P&L account is only on the traditional form. Needs to be changed to the modern vertical format.
Response from Zoho
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Incredible
Reviewed on 08/09/2023
Pros
Ease of use , great customer service Thanks
Cons
All ok , covers every aspect correctly .