Bolt Reviews

Bolt has been a huge win for TYLER'S. From the quick and easy integration to their on going development efforts to ensure a fast, secure, simple checkout. We used to waste tons of time scanning for fraud orders with our old, inherited checkout, but now we're able to double down on true customer base. Any issue we've had has been resolved quickly by the Bolt support team, and they've come in clutch on more than one occasion for our customer support team. That's easy to say from a high level perspective, but my team constantly mentions how responsive and professional their staff is. This has easily been one of the smartest solutions we've deployed since I've been managing the e-commerce department at TYLER'S. We run an extremely lean team so finding solutions like Bolt is crucial to ensure we beat our customer expectations, while also maintaining strategic long term growth.

I think this boils down to perspective. Anytime I've had a notion that maybe I should change something or see another feature added on, Bolt has come through with a mindful solution that keeps the end consumer as the focal point of our mission. Our account manager has been stellar at ensuring we understand why one idea might seem good on paper, or at first glance, but that it could ultimately deter a customer or increase cart abandonment. The solution we were using before, would barely even respond to our requests, nonetheless give that level of detailed insight.

CX is lean and quick, almost all options included in the modal, most of the testing has already been done for you. Great support team to work with for any testing options you would like to run within the modal, never really had an issue with functionality that needed support. Also, Bolt is involved in the chargeback process you submit through their portal and they handle the back and forth.

Fees per order were higher than some other options

What we liked about Bolt is that you get an all encompassing solution. Competitive rates, checkout widget that you can plug into your eCom store, and fraud protection built in. Their rate Agreement also is straight forward and easy to understand. You know exactly what you are getting charged.

There isn't much we dislike except for the speed that new features get implemented.

custom cart and fraud detection one of the best out there.
Their latest feature updates make the check out so Easy.

I really do not have anything that has been a issue with Bolt if we need something customized for our site they gladly helped and came up with a solution.

Our main reason for using Bolt was removing fraud from our website

There are some reporting features that we would like to see that are common in other platforms.

The checkout process is fast and easy for our customers. This has lead to a higher conversation rate, increased sales, and at the same time eliminating fraudulent chargebacks. Bolt really solved all of our checkout issues.

On top of that Bolt's staff and support are extremely positive and helpful. It is refreshing to work with a company that really prides themselves on educating their customers about Bolt and being there when support is needed.

When orders are deemed fraud (permanently rejected) the customer is not notified until the order has already been canceled. Luckily this will be addressed soon, with the ability for additional communication to the customer explaining the order is on hold until the customer can provide additional additional information for authentication.

Bolt's fraud protection is efficient and amazing! They have saved our Customer Service team so much time and money. Not only did we cut our manual work, we have gone from 2-3 chargebacks a month to 1 in the last 6 months!

There has been nothing disappointing with bolt. It has been a great experience this far!

The checkout experience is significantly more streamlined and efficient from a UX perspective, than the standard Magento 2 checkout. The standard Magento checkout was taking 30-40 seconds to load and it was hurting our conversion rate. The Bolt checkout on our site now loads in one second which is a vast improvement. We've been very pleased with the increase in conversion rates that we have seen since moving to Bolt.

The integration process was quite smooth, especially with Bolt's Magento 2 extension. I've also been impressed with their support team. Whenever we've had a question they've been very quick to respond.

There's really not much to dislike. When we first launched there were a couple minor features that we wish Bolt had, like being able to add multiple gift cards and promo codes, but a couple months in and they have already updated the checkout to be able to support the extra features we were looking for.

Bolt's checkout is a game-changer! It provides an "amazon-like" experience for the customer that isn't available elsewhere. It's hard to say what not to like about Bolt and the service they offer!

The biggest con I can see is that at the moment Bolt does not have as much integration with other software, such as email services. But, as they grow I can only imagine this will change!

It's a game changer for the Netsuite community. Once you completed a checkout at Bolt, your info will be stored and used on all websites that use Bolt for checkout.
No billing address needed at checkout.

Price point it's a bit high. Not for everyone out there.

The fraud protection is great. We've had zero fraudulent transactions this past year since implementing Bolt. Customer service is top notch. We are thrilled to have found and partnered with Bolt.

There is nothing we dislike. There have been small issues come up and Bolt always works quickly to correct and improve any issue.

Bolt's commitment to delivering an on-brand experience was a driving force when building out our website. We took great care when designing how customers would navigate check out. Through a combination of user-friendly design, cutting edge fraud software, and the Bolt team, we're looking forward to partnering with them long term. Their team is extremely responsive and willing to help with any topic we bring them.

There are some limitations to the apps we can use within Shopify.

This software brought me down from close to 20 chargebacks a week, to 0. I have gone weeks with no chargebacks in a realm where fraud is typically really high.
They are super communicative, super easy to use.
I am now putting Bolt on an additional site, it is THAT good.

There really is nothing. There were some little fixes when we first implemented but they fixed them right away.

Bolt has been a huge improvement over our out of the box checkout. The backend admin functionality is very easy to use and has created efficiencies for our finance team.

Any things I would like to see improved are minimal or already in their product pipeline. I appreciate how they're constantly iterating on the product.

Bolt makes it clear right off the bat that they prevent fraud, increase revenue, and have a better check-out procedure than Amazon. These statements seem like bold claims for such a relatively small software company, but amazingly, Bolt is 100% legit, and is true to their word. From the moment you click their website link, you come face to face with an excellently thought out website that walks beginners through the first steps, making starting out using Bolt so simple. Not to mention, the insights given are readable and incredibly useful!

I can't say I found any problems with Bolt.

Bolt is a software made available. For online business only.

The software has a phone support system which every customers likes to get when shopping online.

Its easy checkout solution and exceptional customer service makes it standout.

Also, data security is sure and customers accounts are also safe.

It has no ree trial and no free version.