Shortcut Reviews

The best feature in Shortcut for a marketer is the ability to track the customer journey, which is valuable for UX improvements and ensuring a positive customer experience. The visual representation of the journey makes it easy to understand and communicate to others.

The amount of features can be overwhelming for someone looking to do only basic things in the platform.

- Simple to learn and navigate so the team could quickly start using the product after switching- Love the dark mode and the colour coding of different story types i.e bug, feature or chore so it's easy to see things at the high level- Easy to create sprints and I like the summaries provided on the story points

- You can only write stories in markdown text. Not a big issue since I've become really good at it! But it'd be good if there was a text editor instead- Sometimes when I create a story and I accidentally click out of it, I lose the progress. It'd be good if they had a draft functionality where the stories get created as a draft straight away

Nothing. I would never choose to use this product after doing a proper comparison of similar tools.

Backlog management is almost non-existent. There's no good issue filtering. Prioritization isn't a first class concept either. Epics can't be linked via dependencies for larger roadmap planning. This puts the primary focus on the team and people instead of the project, which is critical for any useful issue/bug tracker.

This software is a curated experience that intentionally limits setup and flows compared with other products like JIRA which are less "bounded." I think this is better for most teams which do not care to install extra plugins and fight with non-intuitive workflow items.

There are some quirks in group selection and application, filtering, and sorting that do not always let me cross-cut the data the ways I want.

Seems silly, but for me, it's the ability to create tasks under a ticket, and be able to convert those into tickets on their own. Jira did not have this, and still doesn't as far as I know, but wouldn't matter - Shortcut is simple to use, and ready to go out of the box.

Doesn't have the brand recognition, so hard to convince others that its the correct solution to use.

The software is so easy to use and was really easy to set up. Almost every integration you could need is also available to make workflow quicker and more automated.

Switching from Projects to Teams has been quite difficult and required that we rework our custom board and views used for our normal agile ceremonies.

The software is incredible, it's easy to use, and the features just feats your team needs.

For Brazil it is a really expensive product, I wouldn't be able to pay the complete version, although I know that the free plan locks features that would be really helpful. Some international companies vary the price based on the exchange rate. That would allow to sell your product here easily. For example, for a team of 7 the price would be $84,00, that makes almost R$500,00 here that is almost the same as all the shopping (food, grocery..) for a family of two for a month. See?Other than that, it would be awesome to be able to change the team shortcut url. When I've created my team account I didn't know that the company name would be used for the URL, now it is very long and very ugly to share.

Shortcut is amazing for non-profits who need a flexible and no- to low-cost task/project management platform.

Unless you work in Agile methodology day in and day out, it can be difficult to understand how to effectively organize tasks/stories into epics and projects.

1) Easy to learn - Even our junior members got on-boarded quickly despite their absolute lack of familiarity to such tools.
2) Tons of tagging options - Tickets can get multiple labels and the long list of standard metadata for cross-posting and maximum searchability.
3) Powerful search box - We get lots of tickets using the same set of keywords yet the search function seems to algorithmically know exactly which one we are looking for!

1) Comment formatting is not WYSIWYG
2) A bit pricey for smaller teams
3) Continuous development is great, but there's always a new key feature deployed quickly that will make you rethink your currently-established conventions. We found ourselves testing these, and even migrating to fully commit to using the new feature instead (e.g. milestone-centric vs iteration-centric). There's this unshakeable worry that there's a new feature yet again right around the corner and we may have to switch once more.

What I like most about Shortcut is how easy the overall platform is to use! It’s very easy to plan out projects and tasks, and it’s easy to track the progress of the projects and tasks. You can easily collaborate with others in the platform and ensure everything gets done in a timely fashion!

There is nothing that I like least about this software.

We love the team collaboration and flexible storyboard features. It works well across disciplines such as scrum and kanban.

It's difficult to rank and order the importance of UserStories relative to other systems I've used.

Shortcut is easy to jump in, set up, and use right away. I also like the ticket creation modal as it's all in one screen and there's no scrolling.

The beauty of it - it's simplicity - can also be its downfall. It doesn't offer as much customization as other competitors do - such as release management, custom fields, complex workflows, etc.

The ability to create epics and cards at a basic level is good enough for most use cases. However, Shortcut also offers many more features such as teams, projects, iterations, and many more making this tool useful for so many people.

The first thing I do when opening my work laptop is go to my Shortcut dashboard. I look over all of myself and my teams different tasks and track their progress. As well as give myself action items by assigning myself a card. This in result boots my productivity tremendously.

Has a little bit of a learning curve due to the amount of features and customization it offers. Don’t feel guilty by not using it to its full potential because there is a lot to unpack.

Ease of use, clear visualization, integration with other tools e.g. Slack and Bitbucket/Github.

I'm very happy with this software. I don't really have any cons. It would be nice if it were completely free, but it is valuable to me either way.

This product is simple and easy to use! The features Shortcut offers are intuitive. It is very easy to filter tasks or bugs and all the data looks very organized. Each task/bug story is very easy to drag and drop to a new workflow state, and you can see every workflow state and their stories at once which makes it very easy to assess the status of a project and see what features and bugs still need to be completed. It is also easy to filter stories by project or user, tag other users in a story, and link stories together in the order they need to be completed.

We just us this software internally. It would be cool if we could use this externally with our clients as well, and be able to hide certain workflow states or story comments from them, and/or hide client comments from the devs and let the project manager interface between the devs and clients.

Shortcut works very well for simple agile management and task tracking. Its very easy to collaborate in real time. Its very simple to use compared to other tools, though somewhat less feature rich than competitors.
Its much less developer centric than some competitors which makes it more approachable for non-technical contributors (product managers, support staff, business analysts, etc).

It has very few integrations overall compared to JIRA and is much less automated as a result. This can put more work on developers to maintain the cards than they would in competitor's products. Search is also not great which can make it hard to lookup tickets and can cause duplicates / confusion when people can't find the original ticket.

I’ve used more complex software for ticket management and simpler tools, and Shortcut is the right balance of features, cost and ease of use.

Shortcut recently added Teams to their system which doesn’t work well with our workflow.

I like the visuals, the ease-of-use, everything is pretty intuitive even the first time you're using it. It's been a couple of years since my team started using it, and it works very well for us.

The name change recently forced us to adapt a lot of our automation regarding the app, but the reason for it was understandable.

Slight learning curve when setting everything up but very easy & convenient to use afterwards

I often receive numerous files (ex. images) & links to mocks from our design team. It would be nice to have a more organized section that holds all attachments instead of them all being listed in the comments

Flexible design allows for different teams to work in different flows.
Labels are extremely unstructured and therefore flexible to be used in different ways as needed.

Write feature (documentation) is very important to us both for general documentation and for documents pertaining to specific projects / epics, but it's very buggy / not being developed anymore.

No more mobile app.