Buyapowa Reviews

Buyapowa

The global leader in advocacy and referral marketing

Overall rating

4.5 /5
(50)
Value for Money
4.5/5
Features
4.3/5
Ease of Use
4.6/5
Customer Support
4.8/5

98%
recommended this app
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50 Reviews for UK Users

Lauren
Overall rating
  • Industry: Insurance
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Advocate and referral marketing at it's best

Reviewed on 30/05/2023

Pros

Buyapowa has it all - a super product, coupled with a brilliant client support team that make it their business to understand our business, thus implementing bespoke solutions to business requirements despite market challenges. Nothing is too much trouble when we work with the technical team. Easy, innovative and intuitive platform to use - and one to watch for the future. Amplifying our ability to grow a thriving advocate marketing channel for our members.

Cons

We're transitioning over to V2 of the platform soon, which will unlock new capabilities in content management, optimised user experience and reporting.

Kathryn
Overall rating
  • Industry: Insurance
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Fantastic Training and Support

Reviewed on 07/03/2023

The Buyapowa team is incredibly supportive and I can easily say it was the best software training I...

The Buyapowa team is incredibly supportive and I can easily say it was the best software training I have attended.

Pros

The ability to offer different types of rewards. The potential for automation.

Cons

We are unable to use the features to their full potential due to some referral program parameters set by our industry. The content management is also less hands-on than programs I have used in the past.

Response from Buyapowa

Thanks for the feedback Kathryn, we will make sure your Client Success manager is aware of your comments.

Elena
Overall rating
  • Industry: Utilities
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

competitive product but with options to improve the tool

Reviewed on 02/03/2023

Pros

Easy integrationAgile rewards managementGood customer supportCompetitive price

Cons

The reporting has little information of value (graphs, evolution, comparisons) The management customers claims is difficult ( platform information about rewards&clients is not usful) and changes of the content of the campaign is not very agile The rewards payment method (Paypal) does not meet our needs (Hayoperwallet)

Response from Buyapowa

Hi Elena thanks for your feedback. It's important for us to learn how we can improve, so we've made sure your Client Success manager is aware of what you wrote above.

Juanita
Overall rating
  • Industry: Oil & Energy
  • Company size: 501–1,000 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Excellent product and service

Reviewed on 03/03/2023

Very good!

Very good!

Pros

In general, de whole process with Buyapowa has been very easy and friendly. They are very organized and give all the support we need. They are constantly trying to find new ways of helping us improve the program.

Cons

More costumizable exports. They have their own reports, but maybe a more "costumizable" report woudl be nice to have.

Response from Buyapowa

Thanks for the feedback Juanita, we have passed your comments about more customizable reports to your Client Success manager.

Abbie
Overall rating
  • Industry: Financial Services
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Referral marketing made easy

Reviewed on 30/10/2019

Buyapowa has been great to work with. Together, we continuously review the performance of the Refer...

Buyapowa has been great to work with. Together, we continuously review the performance of the Refer a Friend scheme and plan new ways to enhance the programme.

Pros

Simple software makes it easy for us to gain customer referrals and measure performance.

Cons

The platform would benefit from more flexibility and customisation.

Alternatives Considered

Mention Me
Will
Overall rating
  • Industry: Telecommunications
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Introducing incentives and referrals using Buyapowa

Reviewed on 23/02/2023

Overall my experience with Buyapowa is very positive, after almost a year we are still finding new...

Overall my experience with Buyapowa is very positive, after almost a year we are still finding new ways to push the platform and get the most out of the service. Each step of the way is supported by a great team. Very impressed.

Pros

From the beginning the account team at Buyapowa were fantastic at helping us integrate the system into our current processes. We have used the system as initially intended, but have also adapted the journey slightly to provide incentives for our users. Buyapowa have been very supportive and creative in this process. My favourite aspects of the software itself are its tracking facilities and its templates.

Cons

The implementation of the platform into our processes at first can be overwhelming in its setup, however this is why Buyapowa have such a strong customer team.

Response from Buyapowa

Thanks for the comments Will, we've shared with the Client Success team and your Client Success manager.

Kate
Overall rating
  • Industry: Banking
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent member referral platform

Reviewed on 25/01/2022

Overall, we have been satisfied with our experience with Buyapowa.

Overall, we have been satisfied with our experience with Buyapowa.

Pros

Simple to understand platform with good engagement options, tracking and analytics. Supportive staff, helpful through rollout and day-to-day management.

Cons

We had a couple of small bumps in transitioning between campaigns, but they were quickly rectified.

Amanda
Overall rating
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

An Empowering Partner

Reviewed on 26/07/2016

RewardStream has empowered our team to acquire new customers through incenting and rewarding our...

RewardStream has empowered our team to acquire new customers through incenting and rewarding our loyal ones. Their website is clear and intuitive, allowing customers to easily navigate their account and make referrals through various mediums. RewardStream offers an array of customer communication tools which engage members at every point in the process ensuring they complete the actions required for membership, ultimately leading to new acquisitions and increased revenue for your business. Access to member behavior and reporting metrics is provided through their self-service portal, giving you the metrics and resources needed to manage your program and view progress daily. They are excellent partners, quick to provide fresh insight to concepts and ideas bringing their extensive knowledge and experience to make your program successful. The team has gone above and beyond in responding to our requests as they arise. RewardStream offers a great product and tremendous service to its clients.

Ryan
Overall rating
  • Industry: Financial Services
  • Company size: 5,001–10,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Company

Reviewed on 04/11/2020

It is still early days to recognise what benefits this will bring to Vitality but with the...

It is still early days to recognise what benefits this will bring to Vitality but with the projections we have calculated, this programme is going to be a huge win for us.

Pros

The software is really easy to use and was very flexible to some of our demands. Our ambition is one click share and the platform has allowed us to do this in some of our referral incentives.

Cons

I think that there can be a few restrictions on the design front, which at times has frustrated our UI team.

Jean
Overall rating
  • Industry: Banking
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Relationship Marketing Specialist

Reviewed on 22/07/2016

The platform is easy to use the team at RewardStream are very open to suggestions and feedback on...

The platform is easy to use the team at RewardStream are very open to suggestions and feedback on how they can make it better for us and our members. The team are responsive and very easy to deal with.

Pros

The ease of use for our members. The process is very user friendly which is great for our members.

Cons

There is little to dislike. The team works hard to stay up with trends and to update the platform when suitable.

Alex
Overall rating
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Making referrals possible!

Reviewed on 10/03/2023

Overall, Buyapowa allows us to enable a referral program for multiple types of customers at our...

Overall, Buyapowa allows us to enable a referral program for multiple types of customers at our organization. They seamlessly manage the leads and the reward distribution, creating more efficiency for the program and less of a strain on our resources.

Pros

What I like most about Buyapowa is the easy-to-use portal that allows visibility into the number of signups, shares and referrals. Generating reporting from this platform is also simple to use! The Buyapowa platform also allows visibility for our referral customers to see how successful they have been and when they can expect their reward. Additionally, my experience with our Client Success Manager has been excellent. [sensitive content hidden] is attentive, responsive and dedicated to the customer experience. He ensures that our problems are solved quickly and ensures that our program is running to expected levels.

Cons

What I like least about Buyapowa is the marketing campaign (email) template - it is not very flexible so it doesn't allow for adjustments to make it feel more on brand. Additionally, we use the email journey to market to our customers but there is no user-friendly way to look at the email metrics and see where customers are falling out of the lead funnel. Having this information would be helpful for users and allow us to make impactful changes to our campaigns.

Response from Buyapowa

Thanks for the feedback Alex, we have shared your comments with your Client Success manager.

Nicolas
Overall rating
  • Industry: Renewables & Environment
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

A good experience with Buyapowa

Reviewed on 11/04/2023

The Buyapowa solution allows a daily management and follow-up of the sponsorship program. It also...

The Buyapowa solution allows a daily management and follow-up of the sponsorship program. It also offers many projects to develop and grow our program. The operational teams are available, flexible and always motivated in our new challenges.

Pros

The Buyapowa solution is easy to use and allows you to manage all your company's sponsorships with the possibility to add or delete some referrals for example. It is also possible to monitor the program's statistics on a daily basis. Moreover, there are several marketing functionnalities existing to develop the program and to to improve the results.

Cons

While using Buyapowa solution, we also faced some difficulties. There is no test environment at Buyapowa. Therefore, all the modifications requested to the teams, whether it is about the writing of emails or the graphic modification of some pages, are directly done in production. If errors appear, they are directly visible to the customers.Another element is the integration in our IS which requires a lot of development and which can limit the implementation of new marketing actions.

Sj
Overall rating
  • Industry: Telecommunications
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Referral Programme Review

Reviewed on 23/05/2023

Overall my experience has been positive and offers us a robust solution to deliver referral...

Overall my experience has been positive and offers us a robust solution to deliver referral programme. Partnership has been in place for over a year and still finding new ways to maximise the platform and service. Good team set up and Client Success Manager pulls in other Buyapowa team members with specific expertise when needed to discuss content, technical or other ideas.

Pros

Easy to use portal that allows visibility into the number of signups, referrals and more. Generating reports from the platform is made simple and easy to review top level data. Client Success Manager is great to work with, engaged in any new developments and dedicated to the customer experience. Simple integration and management of new rewards.

Cons

My only challenge is the system's inflexibility to deliver new campaign email templates or ad hoc campaign capability, which would be an added bonus as the reporting offers actionable insights and interesting trends.

César
Overall rating
  • Industry: Telecommunications
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We have improved

Reviewed on 03/03/2023

Overall, we have improved. As we have been able to make adjustments to adapt it to our business...

Overall, we have improved. As we have been able to make adjustments to adapt it to our business model, its use has improved a lot.

Pros

Platform easy to learn and manage by the sales team.The downloadable reports are correct and useful.The excellent personalized attention of the account manager [sensitive content hidden] . The best support we have had to make the most of its use.

Response from Buyapowa

Thanks for your feedback César.

Daniel
Overall rating
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Referral Marketing

Reviewed on 15/08/2019

Superb. Team excellent and the set up process couldn't have been smoother

Superb. Team excellent and the set up process couldn't have been smoother

Pros

The flexibility, we utilise the referral platform in several different ways, driving customer traffic through our online channels. Resulting in lower acquisition costs for us, smoother customer journeys and value for the customer via the vouchers.

Cons

To honest there isn't anything not to like. The software is easy to navigate, the team are excellent. If I was being picky it would be that Buyapowa do not offer customer facing support, but equally we don't pay for this, and neither would we want to.

Bayley
Overall rating
  • Industry: Telecommunications
  • Company size: 5,001–10,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Buyapower Review - Telecoms

Reviewed on 17/05/2023

It has been really good; but could do with more insight on our campaigns to help drive improvements

It has been really good; but could do with more insight on our campaigns to help drive improvements

Pros

The user-friendliness of the platform is great for our customers along with it looking really slick

Cons

the usability of the platform to track referrals could use some updating, along with more insight and customisation

Justin
Overall rating
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Buyapowa Review

Reviewed on 26/10/2023

Overall positive, however I have not used any other company for these purposes so AI can not...

Overall positive, however I have not used any other company for these purposes so AI can not compare my experience

Pros

I love the representative that I work with - he is quick to respond, detailed, and friendly

Cons

The results excel sheets that can be exported are not always perfectly accurate

Beth
Overall rating
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great piece of software and customer service

Reviewed on 28/04/2020

Our overall experience with Buyapowa is overwhelming positive - [SENSITIVE CONTENT HIDDEN]...

Our overall experience with Buyapowa is overwhelming positive - [SENSITIVE CONTENT HIDDEN] continually impresses and solves problems efficiently.

Pros

The dashboard gives clear breakdowns of each part of my customer's journey and how many customers reach each part - this is essential for our reporting and planning.

The APIs Buyapowa helped us implement streamlined and vastly improved the customer experience.

Cons

Implementation of back-end APIs are difficult in a large corporation.

Toni
Overall rating
  • Industry: Retail
  • Company size: 501–1,000 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great referral partner!

Reviewed on 14/03/2023

Overall I really enjoy working with Buyapowa and we have seen positive results through our program...

Overall I really enjoy working with Buyapowa and we have seen positive results through our program since we launched in the past 12 months.

Pros

The team at Buyapowa have been fantastic, they have worked with us in implementing, launching and managing our referral campaigns. They are always on hand with insights, optimizations and suggestions on how we can improve our campaigns for our customers and the business

Cons

It would be great if the platform could be a little more self serve, for example, allowing us to upload referrer and friend coupons ourselves

Thomas
Overall rating
  • Industry: Consumer Services
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good referral management tool

Reviewed on 17/05/2023

Pros

Easy to implementAgile rewards managementGreat customer support

Cons

Few reports availableNot great analytics toolThe platform would benefit from more flexibility and customization

Callum
Overall rating
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Intuitive streamlined referrals

Reviewed on 17/05/2023

The site is great, really easy to use and the support from the team is also great. The only problem...

The site is great, really easy to use and the support from the team is also great. The only problem we're having is that we are not seeing the sales through the referral programme that we were expecting to see which requires more investigation.

Pros

The site is very professional and intuitive to use, the support we get from the team is consistent, fast and friendly.

Cons

The analytics tool could be more flexible, the reporting we get isn't as detailed as we would like

joyce
Overall rating
  • Industry: Consumer Services
  • Company size: 10,000+ Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Vodafone broadband

Reviewed on 07/12/2020

Vodafone broadband have had a fantastic experience with buyapowa.
The ease working with the...

Vodafone broadband have had a fantastic experience with buyapowa.
The ease working with the buyapowa team has been remarkable. we have been given complete flexibility and the space the trial and test new prepositions with a very supportive and champion led approach.

Pros

- Ease of use and flexibility in pulling data.
- Ease of access for our customer agents, feedback is that the tool is simple to use and navigate
- Insight availability. we are able to obtain most metrics required, this allows us to have an optimized robust view of performance at any time.

Cons

- limited view in breaking down the data. It would be good to get a lower level view of customer activity.

Giuliana
Overall rating
  • Industry: Financial Services
  • Company size: 5,001–10,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Very Good Referral a Program Partner

Reviewed on 30/07/2019

The vendor offers a good product, easy platform and an excellent service to its clients.

The vendor offers a good product, easy platform and an excellent service to its clients.

Pros

The platform is easy to implement
The team is responsive and easy to deal with
Reporting metrics is provided through their self-service portal
Competitive prices

Cons

There are some limitations in terms of design

Steve
Overall rating
  • Industry: Oil & Energy
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

BuyaPowa Review

Reviewed on 23/02/2023

excelent experience E2E

excelent experience E2E

Pros

Easy to navigate, download reports with ease, engaging team always available when required

Cons

At this early stage nothing.

Response from Buyapowa

Thanks Steve, we appreciate the review.

Emma
Overall rating
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Buyapowa for a referral administrator

Reviewed on 24/02/2023

Great people who are always willing to help

Great people who are always willing to help

Pros

Reporting features on their website for referrer/referee list

Cons

Difficulty integrating to our reporting platforms

Response from Buyapowa

Thanks for your comments Emma - we've shared these with your Client Success manager to follow up.