Telnyx Suite Reviews
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136 Reviews for UK Users
- Industry: Human Resources
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A Top-notch Platform for Seamless Messaging
Reviewed on 13/03/2024
My overall experience with Telnyx Suite has been excellent. The platform offers a user-friendly...
My overall experience with Telnyx Suite has been excellent. The platform offers a user-friendly interface, making it easy to send international SMS. The online chat support is particularly helpful, providing instant answers and clear guidance whenever needed. Overall, Telnyx Suite has surpassed my expectations and has become my go-to solution for messaging needs.
Pros
Before Telnyx, I struggled with other platforms for sending international SMS. They were confusing and hard to use. Even with customer support, I couldn't figure it out. But with Telnyx, the online chat support was a game-changer. I could quickly get help, including screenshots, making setup a breeze.
Cons
The impossibility of sending messages in bulk through Learn and Build option.
- Industry: E-Learning
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best system voip
Reviewed on 11/07/2024
my experience its very cool, the team like use telnyx and the plataform its very nice
my experience its very cool, the team like use telnyx and the plataform its very nice
Pros
About 3 years ago I started using Telnyx with an old boss, now in my own company after searching and trying more than 10 different VOIP systems I remembered how good Telnyx was and indeed the only thing it has done is improve since then, excellent service
Cons
Nothing, all ist very perfect and easy to use
Alternatives Considered
CloudTalkReasons for Choosing Telnyx Suite
Google voice the calls may be spam and thats doesnt work for meSwitched From
Google VoiceReasons for Switching to Telnyx Suite
Price and platform- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Setting up TF Number on new system
Reviewed on 26/08/2024
I am overall pleased with the quick response.
I am overall pleased with the quick response.
Pros
The support staff was very quick to respond to a chat request.
Cons
It is a little hard to find what is needed on the portal. Could be easier but the chat support helped
- Industry: E-Learning
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Platform with Fast Support and Reasonable Pricing!
Reviewed on 04/01/2025
My overall experience with Telnyx Suite has been real good. It is now a day to day part of my...
My overall experience with Telnyx Suite has been real good. It is now a day to day part of my business, with the tools I need to communicate with my leads and customers via SMS and WhatsApp.
I appreciate he reliability, ease of use, and quick support team.
I recommend Telnyx.
Pros
Telnyx is user-friendly, with a quite easy setup process. It also allows great integrations with my workflows. The pricing seems right too. I am also happy with the support I got, even during the holiday season. My integrations with Hiro.fm and Zapier work well, and my overall experience has been good
Cons
The initial setup and navigation can feel a bit overwhelming, especially for someone new to the platform. A "Start Here" Wizard or a more guided setup process would be great. However, once I got familiar with the interface, everything became much easier.
- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Telnyx Suite one of the better communications packages.
Reviewed on 31/05/2024
It is a comprehensive service and everything is self configured.
It is a comprehensive service and everything is self configured.
Pros
The system is self configured and does not have delays waiting for activation and configurations to be enabled.
Cons
The Onfido identification plugin does not work with some android devices.
Reasons for Switching to Telnyx Suite
Recommendation from a colleague who was already using it.- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Telnyx > competition
Reviewed on 25/08/2024
Pros
Telnyx covers all the possible scenarios you might have. It works like a charm and the support is actually good!
Cons
Telnyx's own transcription engine doesn't cover the full capability like the Google transcription engine.
- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Telnyx is a good carrier
Reviewed on 03/07/2024
It has been very reliable. We used their API to integrate our platform into their carrier services...
It has been very reliable. We used their API to integrate our platform into their carrier services including number porting.
Pros
Their portal is good, their API is excellent, and their support is top-notch.
Cons
The way they handle their billing & credit isn't ideal for me.
Alternatives Considered
BandwidthReasons for Switching to Telnyx Suite
Bandwidth doesn't work with startups any more.- Industry: Commercial Real Estate
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Pretty good so far
Reviewed on 18/09/2024
Pretty good so far. I am just starting on project and am not live yet.
Pretty good so far. I am just starting on project and am not live yet.
Pros
Easy to use api and console interface. Customer service is pretty good.
Cons
Price is ok, take a little getting used to.
- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SMS notification setup
Reviewed on 26/07/2024
I'm grateful that standing up a company-wide SMS notification could be done in just a couple of...
I'm grateful that standing up a company-wide SMS notification could be done in just a couple of days. When I opened a ticket about moving a number, the support was thorough, courteous and helpful in general. Compared to Twilio, I would recommend Telnyx, especially if you are interested in cellular solutions.
I made our own SMTP-to-SMS gateway easily.
Pros
I like how easy the messaging API is to use and the support and documentation is excellent. Tons of features for most use cases!
Cons
I ran into some bugs with the advanced features, such as sub-users and managed accounts. Those are obscure features for most users, however, and irrelevant to most.)
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best SIP provider
Reviewed on 12/08/2024
Best service, Quick response, It took a few min to set the CID and SIP, Cheap caller ID with tons...
Best service, Quick response, It took a few min to set the CID and SIP, Cheap caller ID with tons of options.
Pros
Call quality and Their Service are notch! It is very easy and user-friendly
Cons
The bundle can not be used with SIP service but it's totally understandable
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
- Industry: Computer Software
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Awesome communications choice
Reviewed on 19/04/2024
Pros
Love that it's so flexible, affordable, and fairly easy to use
Cons
Couple of gotchas in the initial setup but not a trouble overall
Alternatives Considered
TwilioReasons for Choosing Telnyx Suite
RingCentral support was so hard to get in touch from or get decent help from, and they hit me with $35 of taxes on a $10 bill.Switched From
RingEXReasons for Switching to Telnyx Suite
Twilio does not offer fax services. I'm happy Telnyx not only has fax but also much more.- Industry: Computer Software
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great deployment and customer support
Reviewed on 19/09/2024
Overall I am quite satisfied that we have the technical features we need, they are easy to setup...
Overall I am quite satisfied that we have the technical features we need, they are easy to setup and I have had a few support queries which even for low priority issues were solved quickly.
Pros
I have found the Telnyx suite to be easy to navigate, quicker to setup than other platforms and their customer support has been quick and responsive. Overall we are very happy (new) customers.
Cons
Nothing, we have not run into issues. Overall it has been a smooth deployment.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Very nice product
Reviewed on 18/02/2024
Pros
The functionality offered via API and the price.
Cons
Some documentation is not 100% clear and needs further details.
Alternatives Considered
TwilioReasons for Switching to Telnyx Suite
Because of the voice a API functionalities and price.- Industry: Telecommunications
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Calls from mobile phones
Reviewed on 16/09/2024
Pros
Telnyx helps me with calls from mobile number. I very need it and with Telnyx, I can add mobile number to verified mobile numbers and make call from it.
Cons
Nothing to say, all is perfect and all services function correctly.
- Industry: Management Consulting
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use
Reviewed on 20/06/2024
It's not a perfect product that works 100% all the time. But it satisfies our technical needs and...
It's not a perfect product that works 100% all the time. But it satisfies our technical needs and the support is always available and helpful.
Pros
Project integration and support response.
Cons
The SMS delivery is not working sometimes.
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Telnyx some difficulties but recently solid service
Reviewed on 01/04/2024
When the dos attack happened a couple of years ago we migrated many clients away for Telnyx and...
When the dos attack happened a couple of years ago we migrated many clients away for Telnyx and those that remained we use another carrier for their outbound traffic.
Pros
The ability to make real time changes in regards to connections and TNs
Cons
The technical support avoids speaking on the phone and we feel like when we sent chats and emails, only pieces of the issue are responded to. Many times my tech team feels like that have to prove to support that the issue on on Telnyx or carrier side.
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Amazing Messaging API
Reviewed on 29/07/2024
In my experience this is a top messaging platform that you cannot go wrong with. It beats out...
In my experience this is a top messaging platform that you cannot go wrong with. It beats out competitors in significant categories such as the price and customer service.
Pros
The price per message is lower than many alternative within the SMS marketing sphere. Customer support was also quick to respond and helpful on every occasion that I contacted them.
Cons
I would have wished the billing details to be more in-depth. I can view my current balance and past money deposited but that’s about it. Other API services have detailed overviews of every message sent.
- Industry: Accounting
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great SIP trunk and support
Reviewed on 26/03/2024
Pros
The ease to setup and use and the customer support are really helpful
Cons
Can sometimes take a bit of time when support tickets are escalated
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good service customer support but needs better sales support / Pricing
Reviewed on 18/04/2024
Pros
Self Setup and reliability of service is a plus. Really nice customer support quick turn around and good documentation for FAQ and setup guide.
Cons
The Prices are still comparatively not that cheap and I had setup multiple meetings to get some discounts but no one joined. will try to reach another sales and see if i can get better pricing.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Good team :))
Reviewed on 23/09/2024
greaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaat
greaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaat
Pros
Easy to use, great UI, great staff and nice colors
Cons
Almost no videos, explanations are a bit off
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Powerful SMS API provider
Reviewed on 04/03/2024
I love the API integration docs and what they have in place. My results came out pretty amazing and...
I love the API integration docs and what they have in place. My results came out pretty amazing and the team was more than willing to help me through the process.
Pros
Incredible support from the team. I have used others and the support is so slow. These guys have lots of features and data for those geeks looking to see what work and what doesn't. Just amazing.
Cons
Nothing specific I can think of. So it's all good.
- Industry: E-Learning
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Good at everything that could be related of Virtual number
Reviewed on 18/04/2024
Pros
It worth more than 5 stars
If i can give them 100 stars i would
They helped me lot they really took my work to another level
With a very helpful team
The audio is more then great
Very very professional site
Great SIP service
Cons
I can't pay with PayPal anymore .. i think it starts to be common problem
- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
great customer support team
Reviewed on 21/04/2024
Pros
great customer support team
we had a problem in linking our site with telnyx
we called customer support to help us they were so fast in replying. helped us and now every thing is working fine.
Cons
I can't pay with PayPal anymore .. i think it's a bad move from them to not allowing to pay with PayPal
- Industry: Animation
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
No word to say .. good at almost everything
Reviewed on 25/04/2024
Pros
What a support ... They are doing there job perfectly .. but not all of them to be honest and fair .. most of them just ignoring you for nothing. but overall i'm happy with using Telnyx
Cons
They close the way that i was paying with .. PayPal i don't know why they did this.
