TheWorxHub Reviews

WorxHub has been great to enter facilities and housekeeping requests! It was easy to learn and makes things easier!

There's nothing I dislike so far since I have been using the software

Accessible to all users on all computers and also via cell phones

Trying to run reports can be difficult and won't let me run report indicating who reported the maintenance issue

it helps me to remember and prepared for next job. Keep me inform and helping another employees know whats going on.

There is nothing to report about cons on Worx

love being able to just hand out workloads to remember

nothing very easy to use help me a lot with handing out work load to team members

The ease of use and customer service has been second to none.

There are minor improvements I'd like to see implemented. I have some scheduled daily tasks I'd like to see them displayed at a specific time instead of everything showing up 1st thing in the morning.

Like the ability to see the history on any asset we have inventoried. If one asset keeps giving us trouble more than others, it makes it easy to decide to replace it.Usually good service with training types of questions

Right now we have questions about the modules we use and CANNOT get an answer to our questions. This has been over a month and no satisfaction! This is the first time we've had a negative experience, so we are surprised at the lack of response.

I create all of the Scheduled Work Orders (SWO) for our hospital. I like to view my existing SWO from other facilities that I have created while building a new one. Or, adding Assets, I like to view existing assets in another WorxHub window to have consistent names. 3 monitors are also a bonus!

Each month roughly 100 Scheduled Work Orders release. I wish I could select multiple work orders to assign to 1 mechanic. Working offline the scanner doesn't work. If you have a WO with a lot of tasks and you move out of WiFi range often you loose all of the data entered. I understand it would make it slower, but updating more often would help, similar to Google Docs.

Implementation was super easy compared to my original thoughts. Ease of use is off the charts. Important when asking others to embrace change.

I honestly do not have a con. Price could always be little lower but in comparison to other programs it is still in line.

Immediate access, immediate review of request and immediate resolution of problem/issue

No missing features, complete identification system of where the problem is, what needs to be done and timeliness of need.

for maintenance it is a good tool for tracking preventative and on going work.

i have no negative opinions(works very well0

How easy it is to send work orders, and there is no lost paperwork as in the past before this system was installed

Room bookings is not easy to navigate.

What I like most is the ability to create work orders directly to the different departments . Each department can log on and see what needs to be done in their area.

A work order has to be started over if you click on another app.

It's easy to use throughout the community.

I hate that sometimes it doesn't complete the transportation request, or it doesn't recognize the address even if it's right.

Relaying the information to the appropriate department.

Not familiar with any other product/software that provides this type of service.

The level of priority management for work orders is extremely useful in allowing us to keep requestors informed on the status of work orders they generate.

Based on our needs and what we use the software for there is none I can think of at the moment.

I like that this software is relatively simple to use and easy to add or update our PM's and work orders.

Honestly (being funny) I liked your name as "Dude Solutions". "Brightly" is ok, just doesn't have the same ring to it.

Having the opportunity to pilot program at our facility for nearly two years was very challenging at a rewarding experience for me. Having the freedom to customize the system to our policies and procedures was invaluable and continues to be. I have used other systems in the past but the freedom of customizing the work has been a godsend.

They're still a lot of room for improvement and I wish they would listen more to client feedback in terms of some of the user interface and some features that should be looked at too further enhance and improve the system. The mobile website hasn't really changed much since I started using the system but it used some refinement and usability. I wonder if a better approach would be to have a phone app that could be more powerful than quicker. Some of the features that are found on the regular website are not found on the mobile site.

The features that are most impactful for our organization deal with scheduling and workflow management. We do not integrate with other software at this time, though the capability is there. Ease of use for our staff is a plus. Users are generally able to navigate most of the features with little guidance or special training.

There are several downsides to the WorxHub suite. The coding is suspect in many areas throughout the product. Bugs exist and many features are counter-intuitive to the end user. Productivity suffers due to product design limitations/ problems and ultimate usability for knowledgeable staff. Servers are also very slow at times.

Ease of use and the phone app is a great bonus.

Setting up the program and the length of time it takes to get it up and running.